Airtel Complaints & Reviews

Dear Sir/ Ma’am,

This mail is with the reference to my complaint for manipulation in billings and service charges. TRAI is the regulatory which show the way out of trouble all the time and I am hoping for the same again.

I am using Airtel network since more than two months and getting the worst network problem from this network operator. I have raised issue with operator but still there is no resolution (even not ready to confirm the timeline of resolution). As per my knowledge there is some TAT for every complaint raised by customer but they denied it.
We are living in the time of technology but when it comes to Airtel it seem like they are far away from technology. I can’t believe it takes so long to resolve network issue, it’s almost 3 months since I raised complaint but there is no call or Solution for problem. I am not asking to Airtel to give me 4G internet speed all the time but basic need of network.
I don’t know what kind of manipulation they have done with their towers, it shows full range but if someone calls me call doesn’t get connected and says my mobile is switched off. I am finding myself in the trap of this company, even they are charging me for missed call alert but not a single alert message is coming on my mobile. There is no network, No alert message, no internet. I am facing so much trouble in my daily job due to this issues.

This is directly or indirectly a fraud with customer and I really want to raise legal case against Airtel for doing fraud with common customers for doing this act. I hope at least I can get details to raise a case against Airtel along with process details from TRAI. Kindly help me in this and let me know the process of it.

Thanks & Regards,
Ghanshyam Kathole
[protected]

I raised complain multiple times to airtel customer care. We are still monitoring you complaint.
Today i had very important business call. I had multiple time call failed. Even i didn’t speack to the person. Call failed more than 10 times. After all this i lost the business due to airtel bad network. I am using postpaid connection. Even i am paying more to the airtel. This is not worth it. If i am not getting the better network.
I just to sue them.
Where can i raise the complaint against the airtel?

During a call exactly after 30 seconds the call gets disconnected automatically... It is really irritating. I am unable to talk to anybody. I am unable to know the cause of the problem. I don't know why it is happening. I tried to find out a solution to this problem but i could not find it. Help me out with this... It is really urgent... Please resolve this issue

I have raised request for shifting my broadband cum landline connection to new address. Request no is[protected]. It was notified to me that it will be completed within 3 days and new address also checked for feasibility of this connection.
After 3 days, suddenly without notifying they disconnected this connection. When i checked via customer care no - it says this landline no doesnt exist. Then i have checked in airtel customer centre - then i came to know that they deactivated this connection without notifying to me.
I dont understand why they cancelled this connection?
Airtel customer care sent mail to seniors - then i got call for re-activation. It was mentioned it will be activated and then raise a new shifting address request which can be done in the same day.
Until now, this number is not activated.
I had taken 6 months plan (Prepaid) from which 3 month left.
Kindly resolve this issue at the earliest.

15-feb-2019 raised a request to shift airtel dish to new home.

One lady called from customer service, she booked appointment.

Service guy called at morning 10, he will be coming at 12 to shift the dish. But never showed till 3. We called him at 3, he spoke to us like he completely no idea what we called him for. He said he will come by before 5.
We called him after 5, his mobile no went switched off.

Till 21-feb-2019, never showed.

That customer service no also switched off.

We raised request means, it should be closed or we should get some update on our request status.

Not happy at all. We know airtel has millions customers, but still a proper text message on request status would have been nice.

Thanks

This issue happened at 15 jan when my bill generated. It was much hire what i used to get in last few months. New bill was 588 and old bill was 411. When i tried to call customer care. I was not getting any option to get the representative on call. So i have decided to raise complain on twiter. I got response and call only for resolve the issue. I have told just let me if you are not able to resolve the complain then i will go nearest airtel shop pay and close the service. But these guys saying we are working upon and will get back to you. Now i have got new month bill without any usage. And getting call for force bill payment.

I am an existing customer of airtel digital tv (Id: [protected]), with the registered mob:[protected] i already had an existing connection for 1 year of hd+sd channels of rs.5999 valid till 7th oct, 2019.

Now for [protected]-001 as per government and trai regulation on new tariff packs, i was sent a link, where airtel suggested a pack for me at rs.699/month which was the closest to my existing pack and i approved it. I was told by the customer helpline that i will be able to see most of the current channels if i choose the pack suggested. So i did. (Ref id : 316864).

But even after so many days, i am not able to see many of the channels. Most news channels are also gone.
Many of the channels in my first connection for which i already paid till oct 2019 has been stopped. Although i had selected a new pack suggested by airtel digital themselves. Most news channels (Which is extremely important), along with many free channels, which were previously shown are not being shown anymore. The free channels like republic tv and all nowhere to be seen.
Also, i have been kept in the dark about the plans for the connecting set top box [protected]-002.

I have been previously assured that in time the problem will be solved but, but now they are saying i am not entitled to watch any more channels. They are even not providing me with most of the free channels. On top of that, they are calling me up to pay for extra channels. I feel terribly cheated and is cursing myself that i selected airtel and had been associated with it for so long.

Terribly disappointed by the service meted out to me. Please help.

S. Chatterjee
Mob: [protected]

I am not understanding, whom tria is helping with this new rules for dth services, whatever free channels provided with in basic plan are only hindi, please ask them to do region specific, for ex., south indians are not much aware of hindi language, instead of giving free hindi channels for them they should be provided by south languages.
Also keep in mind of village peoples they might not be much aware of these rules and regulations, and they are not much educated to know all these things, there are chances of fraud by dealers. Please understand this and bring changes in the rules.

Hi,

I am a customer of airtel broadband since 2004 and have trusted airtel since then due to its customer support but the recent event has completely changed my views against this.

My details:
Landline number:[protected]

I placed an upgrade request to my current plan (Rs. 799 with 40 mbps vfiber along with 100gb data) to fiber line for which i was getting charged only 100 rupees extra @ rs. 899 per month but couldn't install the fiber line for some days as renovation was taking place on my home at that time but when i called back the customer support today they say that such discount is no longer available and no one is ready to help me out.

Here are the issues:
1. When the order was getting canceled there was no notification given to me which is a fault at your end!
2. Customer support is pathetic and even your senior advisor are not ready to help me out.

With this, i can only conclude that you take care of new customers but you disregard your old loyal customers as no one from your support team was ready to help me in this case. I was given a blunt response that "i can't do anything you have to pay 999 if you want fiber" in the worst tone which you can't expect from a professional company.

In case this issue is not resolved, i am going to boycott airtel broadband and going to share the same experience with my friends who are using airtel in my area.

I will make sure that i take appropriate steps to boycott airtel broadband from my area due to the lack of customer support that we are having nowadays for old customers.

Hi,

I have applied for a airtel broadband connection on 18th feb 2019. I was told by the customer executive that installation will be done on the same day (Airtel broadband connectivity is already available in my apartment complex). Since it was very urgent for me to get the internet access i agreed to apply for airtel broadband. I made the payment of rs 2400 on 18th feb 2019. Unfortunately broadband connectivity is not yet...

Hi,

I have a land at prime location of dumka (Jharkhand) near railway station, engineering college, polytechnic college and s. P college university. Where i need airtel to install tower.
The tower can provide coverage to all the local area and all in the area and a huge residential population is also very well in the line of sight.

For all informations please contact:

Name : vivek kumar choubey
Contact : [protected]
Mail [protected]@gmail.com

Dear sir i have using airtel from past 16 years sometimes i have faced network problems but recently i have been facing a problem regarding data balance. I have recharged daily 1.4 gb plan so every day in the morning if i check in airtel app data balance has been deducting. How is it possible without using data.. Can go to consumer court. Please check it as soon as possible.. Or else i have to change my network to others..
Thank you [protected] a deepak kumar

Hello sir
I purchase an amazon gift card worth rupees 2000/- by my airtel payment bank account [protected] on 27 jan 2019 but gift card not deliver yet
Many times i contact and mailed airtel but they no satisfied response provide mailed screen shot s attached
So please slove my problem
Airtel account [protected]
Mail id dk[protected]@gmail.com
Trxn id [protected]

I have a bitter experience with airtel customer care, i got a pre-paid airtel sim card but my sms is not working, i was told since i changed sim card it will not work for 48 hrs, which is fine but the time has passed more than 48 hrs, still sms not working. I am not able to chat as i am not getting otp as well. I am not able to reach customercare to talk to a real person, i have been to many countries and used many service operators, if i wish to pay an talk to someone who can fix my problem i must be able to be reached, but with airtel it is not possible.

Sir

I would like to bring to your notice that your company has started installing a mobile tower in the next compound at no.68, 6th street, baghyathammal nagar, padi, chennai-600050 without any prior permission from respective authorities.

I further to state that installation of dangerous mobile towers in residential areas is not authorised by the department of telecommunication and pollution control board because the tower emits rf radiation which causes cancer, brain tumor, heart problems etc. As per scientific findings. I am already an heart patient,
I along with other members of the residents of 6th street, baghyathammal nagar request you to stop the tower installation work at once failing which we may be forced to approach the pollution control board and human rights commission.
Thanks
Regards
S ramadass

Complaints regarding customer service number[protected] airtel digital tv south region. Such an irresponsible behaviour not properly listening i was calling several times but still my problem was not solved. I request you plz consider the matter take action against them. If my problem was not solved in 24 hours. I will go next level complaint airtel digital tv or. Trai. Thanking you,. Customer id [protected]-001

Hello Sir,
I am Sushma Gupta, sir with this medium of TRAI consumer complaint. I want to draw your attention regarding my new pack in Airtel DTH TV. sir I have recharged with Rs.300 for my new pack after some min. a message came from Airtel that "YOUR NEW PACK HAS BEEN SELECTED AND WILL BE ACTIVATED SOON" but I am unable to see my recharge pack last from 8 days of my recharge. I have called customer care. and first day they said that 24hr. will be taken, then after next day they said 48 hr. and in this ways they are not taking any action regarding my complaint. they also violate the rules of COPRA.
So sir kindly grant my complaint. for this I will higly obliged for you.

While choosing channels on ala-carte basis, Airtel is giving 25 channels on their own and which cannot be deselected. Moreover the NCF charges are being charged more than what it has to be. On calling to customer care, I have been told that my complain is registered and no action has been taken till now. Now they are not connecting my call to their customer agent, later they stopped my call from being connected to their agents.

I have a family in rural area, in that area, airtel users are unable to cantact anyone because they are facing network issue. When i reach there, i also face same problem, in trouble i was unable to cantact anyone due to network issue. So, due to this problem many villagers are porting their airtel sim to some another sim. From that area, there are many villages connected which are facing same problem. So, my family members have a prime loaction in that area in which airtel tower should be planted.
For more info. Pls cantact my family member...
Name - ankur yadav
Ph no. - [protected]
Address =
House no. - 35
Village - karimpur
Tehsil - garhmukteshwar
District - hapur
State - uttar pradesh

My name is zaid khairdi and my mobile no :[protected]
Reference no :[protected]
I have been using airtel mobile postpaid connection from past 12 years, Its been more than 3 month of my issue is not resolved.I am facing network issue from past 6 month. Please help me because i am frustrated now.please arrange a call back from your end . I need to talk to somebody