Airtel Complaints & Reviews

As per trai rule i selected my airtel tv package as on 31 jan 19 for rs 270 per month. But they have activated my selected package on 15 feb 19 and for 14 days in feb they have charged me for a package of around 1500 per month. And suspended my account on 15 feb 19 with - ve 190 balance. And now my account is suspended but they are charging me daily with the rate of new rs 270 package. As on 16 feb 19 my account balance is - ve 199 which should have been +345.

In compliance to trai regulations i selected a package of around rs. 450/-.

Whereas, airtel added a package of around rs. 4100/- to my above cited account.

I noticed the issue on 7th february and wrote an email to airtel at various levels as also spoke to customer care.

There was no response to the email even after repeated emails including at the level of nodal officer and appellate authorities.

Customer care had all along not been lodging my complaint on the pretext that this was due to a technical glitch at the end of airtel and will be taken care automatically once the glitch is removed.

However, the package has now been rectified but the excess charges has till not been reversed in my account in spite of repeated emails and telephone calls.

After lot of persuasion at last customer care has lodged the complaint assuring the reversal will be done in 24 hrs. But nothing has materialised till wring of this complaint.

The details of the complaint lodged by customer care are as follows. :

1. Dear customer, your reference no. Is 85917743 for balance deduction. For any further assistance on your airtel digitaltv id [protected], please call 12150 or [protected].

2. Dear customer, your reference no. Is 85953025 for balance deduction. For any further assistance on your airtel digitaltv id [protected], please call 12150 or [protected].

I shall like to add that airtel officials at the level of nodal officer or appellate authority has neither bothered to reply nor contact me leaving aside take necessary action for reversal of the excess amount charged.

On 14th february, customer care has replied to emails mentioning that package has been rectified confirming that problem was due to some technical glitch.

However, not making any mention of reversal of the excess amount charged.

At this stage feeling totally harassed and depressed, i am writing to you to take up the matter for reversal of the excess amount charged in my account dut to wrong package as also thereafter i spite of my request for deactivation

Looking forward for help from your end.

Regards

Saurabh sharma
[protected]
[protected]@gmail.com

I stay at gulshan colony of hyderabad (Residential address) since 2015. I have been using this airtel since 2015. The network was fine. However, since 03 jan 2019, i have been facing network issues. I raised a complaint on the same day with reference number 89178388. No action was taken. On 10th jan 2019, i raised one more complaint with reference number 89290638. And no action was taken yet. Since then i have been visiting the airtel stores and reaching the customer team on chat support. They were not ready to raise one more complaint. They only gave these two references, which are still open. Its been 45 days, i dont have a network. Understand that, getting calls is the basic things that a service provider should provide. And since 45 days, i am not able to make calls or receive calls. This the worst thing a telecom company like airtel could do. 45 days is a long time, no resolution provided. I still dont have network on my mobile when i am writing this complaint.

I am getting error code - 4 in my account number [protected].
This is third time i am getting in my account, first time it was resolved after 2 days only, second time after 12 hours.
Unable to understand the problem happening with airtel broadband. Even i am unable to reach your customer service specialist if i connected they are very poor to answer.

I have mistakenly recharge today another idle airtel number of mine which is [protected] of rs. 399 through paytm having operator reference number[protected].

The correct number on which i want to recharge for rs 399 is [protected].

Please do the needful and recharge on my correct number [protected] for rs. 399. I will be obliged for early action in thodi regard

Dear airtel,

My airtel number [protected] has been suddenly stopped working, it has been dead from yesterday i am unable to contact airtel customer care also. Please activate my sim again. This number is important to me as it is associated with my all transaction and interactions. I have been using this airtel connection from 5 years. Please take action as soon as possible.
Best regards
Manjunatha h b

Sir
While recharging on paytm, i entered the wrong number and recharged 399.

I tried reaching for customer care executive through every number i could find on the internet for airtel customer care. (121, 198) none of them could give me any option for speaking with a human.

Date-16.02.2019

Amount -400

Pls help to resolve sir

Dear sir,

It's been more than 24hours but still my airtel number [protected] has not been activated,

I am unable to send or receive any messages in my number and even i am not able to call your customer care helpline number 121

My sim is showing full network of 4g but i am not able to send or receive messages.

Kindly help me as soon as possible, its realy urgent.

I have called customer care multiple times, i have atleast called not less than 20 times, hardly i could talk to the airtel personnel for 4 times. All those successful connections are in vain, they never helped me with the additional ncf added to my plan and they put me on hold for 5 to 10 minutes and then disconnect the call without notice. Today i called 2 times and they disconnected my call by saying that they are checking internally and will transfer the call to their lead. It was very frustrating long waits and they disconnected the calls just like that, very pathetic service from airtel. Really a shame we are still relying on them. My call back requests hardly work, they never do a call back. I want airtel to call me and fix my issues asap

I have recharged subject prepaid phone using your site

Airtel.in
On 22nd dec 2018 at 06.59 pm
For the amount of 399
Using my hdfc bank credit card

Bank confirmed deduction claiming that money credited to airtel3appre and debited to my account but till date neither i have received balance nor refund despite of many calls to your 198 number.

Even i got reference number by sms from airtel[protected]

Issue is pending for more then 26 days your team at 198 is ab[censored]ely time waste. Please look in to the matter and arrange the refund at the earliest..

Hope to receive refund at the earliest.
Thanks

Repected sir,
My name is mr sandeep prakash kale
From pandharpur dist solapur, maharashtra pin 413304.

I purchased airtel card 2006 and my airtel number is [protected].
In 2006 for 12 months i recharged rs 99 for every month to get life time validity upto 2032. (This scheme was sponsored by airtel at that time)
I recharged for 12 months (99 * 112 = 1188 rs) and i got lifetime validity upto 2032.
But for last few months airtel has stopping my incoming service due to zero balance and it showing validity dare feb 10, 2019 and forcing me to recharge airtel of rs 38 or etc..
So kindly solve this issue.

I want to bring it to your kind information that i gave my handset for repair in airtel secure and they told me you have to pay 10% of my repair estimate but now they are charging me full repair estimate my mobile no. Is [protected]. I said them to send it without repair they told me i have to check the status of repair if it is already repaired you have to pay

DEACTIVATE, CLOSE AND DELETE AIRTEL PAYMENTS BANK ACCOUNT. It is link to my adhar card and i want to deactivate and close it. or delete it. I have already approached the wecare.airtel.com but its not yet deactivated. Pls delete the account as soon as possible.

We are living in sasan gir haripur area gujarat but we are not receiving any network signal of airtel since last three days, as i am a airtel user for last 16 years but i never ever faced this kind of problems before, now i am unable to do my netbanking as my bank account is registered with airtel.
My no is [protected] is registered number in bihar jharkhand circle.
Now i am feeling cheated as i am not able to contact my any relatives so i am thinking now to stop using airtel as it is becoming bad network service provider. If you can do something urgently than we will leave this approach towards airtel,
My alternate no is [protected] to contact me to discuss this problem.

Regards,
Sandeep anand

Sir, i make my new dth pack on 10feb19 and sent message to airtel dth. I received a confirmation message but till now my new pack is not activated. Whenever i asked for this from airtel customer care they didn't give me any reasonable answer and asked me to wait your pack will be changed. Till now my pack is not changed.

Now they are not picking up my phone from my registered mobile number. Please do somethig for this.

Dear sir/madam,

I have purchased airtel sim ([protected]) from lunger house, hyderabad, telangana 5 years ago. 1 year ago i moved to my home town ratanpur, dist. Bilaspur, chhattisgarh.
I am continuously getting message that i need to upgrade my sim to 4g sim.
I went to many of the nearest airtel retailers but they are saying they will not upgrade because sim belongs to telangana state. Finally i have contacted to airtel customer care and they suggested me to buy new airtel blank sim (For swap 3g to 4g) and i need to sms sim to 121 and it will be done and i confirmed that i can buy sim from any state and upgrade. I bought new blank sim (Sim no.[protected]u) from bilaspur (C. G.) and tried the same but it shows incorrect sim number. I can't visit airtel store again and again. If there is any resolution then please let me know.

Thanks and regards
Avinash mishra
Mobile. No.-[protected]/[protected]

Sir My airtel payment bank demo is [protected]..
It has not mine number but this airtel payment bank link my adhaar card and this is mine bank account.but it's number has a cheater .He did not want to give airtel sim .So plz close this account..
One day a cheater call me and told that I have won money . He told me if i take this money so opened airtel payment bank by his number [protected] .This number is not mine but this airtel payment bank kyc is mine. So block this account.plz sir help me and deactivate this airtel payment bank.

As i'm using Airtel postpaid SimCard from 2 Years i'm not getting the signal inside my Home I am Doing Lots of complaint But not Resolve my issue so please do clear my issue as we 2 persons are using airtel in same home it as became a big issues, so please try resolve this issue.My address Naigaon East

Hi,

Greetings from Sheshadri G,

I am a airtel dth user from past 6 years.

I have been trying to contact your Airtel DTH customer care via phone call at[protected] since 2 months but call is not connecting. Also i had drafted a mail requesting to know what are NCF charges imposed when i tried to select my own package from the given link.

As i know NCF charges are the charges which is cost on free 100 channels provided. But i have requested them to explain and provide me the list of those 100 channels. But there is no response to my mail. Because i would like to know which are those 100 chaneels and what if i have selected the same channels when i have selected my own package.

This not expected from airtel dth for a customer.

I do have told them on mail that, if i didn't get proper response i will change to TATA SKY network, but still no response.

Please do some justice for this.

In the subject line i have mentioned my reference number as well.

For further clarification please feel free to contact me at +91-[protected] | mail me at [protected]@gmail.com

Thanks & Regards,
Sheshadri G

Please i am not see old package channel and amount will be give equal old amount and dth company not provide free channel plz sir i want zee pack and star pack and new18 india, news 18 rajasthan news channel already taken in old pack 219 rs and now dth company take 218 rs but dth company not seeing zee pack and new18 india and new18 rajasthan channel but new pack amount equal to old amount, plz solve my problem