Airtel Complaints & Reviews

Hi all.,

Location : bengaluru

The worst network service they providing.

Till date i have never got satisfied with this network, most of the time complaint also even though them service is worst only.

Based on them ad's it means no should try airtel network for any cost.

I have attached my speed test result have look.

They not even providing the 100 kpbs speed, that to in the bengaluru like cities.

My name is prof s. L. Hiremath, a retired dean, and registrar of central university of gujarat. I was repeatedly contacted by airtel sales people, unsolicited, requesting me to port in to airtel with my cell no. [protected]. Promising to send their technical/sales representative to my residence for filling up the form and collection of photo and documents. It is disappointing to hear from airtel the same song that i have been hearing from their people one after the other every time i seek help in getting the service activation. There must be something seriously wrong with them in understanding my issue. It is a very cheap sales strategy to contact and pester the customers to port in, repeatedly contacting them over phone unsolicited, send the representatives to the residence promising services that they can not provide, compel them to send port requests, make them pay outstanding bill of current service provider, take the upc, take the documents and photographs, give a sim card promising that they will get a activation sms in 6 to even days and abscond, never be available for contact then keep sending mails to the customers to visit your relationship centre with documents for activation of services despite having taken all documents. This is a cheap sabotage sales practice airtel is practicing. I have written eleven replies to their mails after falling pray to their sales people twice and porting twice on the promise that services will be activated in a week’s time starting from 4th march. Every time a different sales person contacts me for the fear of me slapping the earlier for having cheated me.
It is disgusting for me as a senior citizen and a senior retired government servant to go begging to their so called relationship centre with documents for activation after having been pestered and promised service at doorsteps.
If they have targets of sales to achive it should not be at the cost and inconvenience to the customers.

This is ratnakar.
I have requested for broadband connection on 2nd march and paid 2702/- rs. Through paytm to [protected] (Vedulla yarram naidu) with transaction id: [protected]. Then created airtel account number [protected].
After 10 days customer care executive called me and said connection is not feasible at your location and we are initiating refund process on 15th march and the refund reference no. (Arn) is[protected].
But still money didn't got credited to my account.
Customer care people saying refund completed. I called customer care many times and broadband person many times. But still refund is not given.

Maine karib 5 din pahle ek dht operater ke guide karne pe 160 ka recharge karaya jisme batya gaya ki sare channels aayenge par prob ye hua ki avi tak dth work nahi kr rha hai complaint krne ke baad bhi nahi work kr rha aur avi bol rhe hai ki 150 ka aur recharge krna padega ye chij ussi din bata diye hote to kara leta mai kuch din baad batne ka kya mtlb hota hai aur avi jab mai complaints ke liye call krta hu to na call koi uthata jaldi na hi prob solve krta hai koi plz isse jaldi se solve kiya jaye

I had done an online prepaid recharge of rs199 on march 11/19. The amount got debited from my bank account but the recharge failed.

I even raised a dispute after one week and received a message that the amount will be refunded in 2-3 weeks. But i still haven't received any refund.

I have also sent a feedback today. I thought the amount will be credited within a week but now i'm doubtful since it's almost 20 days since i recharged.

Kindly look into the matter and help settle the dispute as soon as possible.

Thank you in advance.

Myself a senior citizen from keonjhar, odisha, received a call from an unknown number introduced himself as a bank employee and on trick taken the card no., cvv and the otp password for 6 times. Then i found that 6 transactions has been done from my account. 4 transaction has done at airtelmone and 2 at yesban. Please let me know where is it possible to track the fraud and return my money.

Regards rechared amount not added :

I was tried past one week but it's not resolve
Below mentioned amount rechared on sunday. 24/03/2019 but it still not add please check and do need full action.

Your airtel digital tv [protected] online recharge txn id[protected] of rs 165.0 has been initiated. Please keep the txn id for future reference.

Sir please resolve my net connection problem in our home at 83 bhisti mohalla, sadar bazar indore i am a very old consumer of airtel and after net connection i get very poor connectivity from your side. We have 4 to 5 net connection from various telecom services but only airtel is one to fail to provide poor connectivity and very low speed of data transfer, i am and old and faithful costume of this company and i need proper response and solution of my problem otherwise i will such over to other service provider company. This is a basic problem and need help and proper data resolution.

I am airtel prepaid user, last month recharged for 499 but i didnt get access for airtel premium itself. I called customer care and they are telling to recharge for 199 again for access. But while surfing in the internet, I found that airtel tv premium access is an complimentary for 499 prepaid packages. I have even uploaded the pic which says the above

I have been using the airtel v-fiber net for the last 3 months now. But every alternate weekend i experience downtime for at least 2 days and have to contact the technical team to fix it. Which means, 4 days a month, im not getting any service from this provider. Whenever i request to stop this service im not getting a proper response and all they say is "i understand" but i dont really think they are understanding anything.

Respected sir,

1. I am expressing g my unhappiness towards working of air-tel staff.
2. I am having airtel sim since 1906 with so called faith on a good service provider.
3. I am paying all dues using sbi net banking facility.
4. On going through my banking statement, it is observed that an amt of rs.122/- was already paid to airtel authority on 02.02.2019, where this amount is not accounted for to u r company. I can provide screen shot of bank statement, if desire.
5. It is great shocking that, there is no any authority to explain all above, except press1, press 2, etc on computerised announcement on help line like 121. For this myself and likewise everybody customers are constrained for this act of you.
6. Finally, if it is continue in future too, there will be no alternative for me to transfer this sim number to another service provider who gives me comfort me from all above.

Dear airtel,

As i'm using airtel postpaid simcard last 2 years i'm not getting the signal inside my home so please do clear my issue as v three persons are using airtel in same home it as became a big issue with our business, so please try to resolve this issue. My address is vazhachalil h, kambalakallu p. O, mamankara - 679333.

I have raised many complaints but issue is not resolved
Number - [protected]

I have recharged my mobile number [[protected]] through net banking for rs. 399 on 30th march 2019 and received an sms with sequence no reference [[protected]] from my axis bank account. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.
Regards
Parvathy h

My Connection ID IS [protected]. I have the digital CAM Card in my smart TV. My Digital CAM is not working since yesterday and i am trying calling customer care number and it's almost 15-20 calls i have already done but no one is picking up the call and the same is disconnected every time.Seriously the Airtel facility have become worst now a days. It's not only this time, i have same issue last week also and after several calls i am able to reach there customer care executive.

I don't know when i am able to connect with them and Airtel have seriously spoiled my Sunday.

Sir
my airtel dth ID is [protected]. on date 30/03/2019 i called to 12150 from my airtel number to activate star sports 1 hindi channel but they said that their system having upgrade for 4 hours. i called again on next day 31/03/2019 i request them to activate my channel and she said ok but then i ask for what is my monthly rental she told 23 rupees much then pack i ask for details and she told me that im using one of airtel pack but i didnt activate it then she said that they active this plan to every customer without permissions, i removed it. i check my tv after 2 hours but my plan still not activated and i called again and again they putted that airtel plan without asking i removed it again. but my star sports 1 hindi still not activated. now i am tired with this. this is cheap.they are not helpful. they are like thief. i dont know how i can got my channel.i also tried using my airtel app but my channel rate is 22 rupees and they are charging for it 45 rupees.
hope you will help me

My Airtel Digital TV Customer ID is [protected]. I sent for activation the selected channel packs worth monthly subscription of ₹565.22 ( screenshot attached ) and accordingly recharged my account on 25Feb, 2019 with ₹570/= in round figure (scanned receipt attached) which by any commonsense should have been valid till 24 March, 2019. But surprisingly enough, my connection was suspended on 15 March, 2019 itself, i.e., 9 days still remaining before the expiry of the validity of my recharge. An SMS was sent to me saying that my monthly subscription was for ₹814/= and this figure appears on my Airtel Apps also. But how come ?

I would certainly want to know from Airtel authorities why has it happened, and also clarify the value of the my pack I subscribed and recharged for ? The Airtel Digital TV Customer Service Platform presently is just inadequate to address issues like this and many more such problems that customer may come across.

I look forward to your immediate response in this regard and hope the issue would get resolved soon.

B K Sinha
123 Grand Apartments
Fraser Road, Patna 800001


Airtel DTH payment receipt_25Feb2019.jpg

I'm not able to use my phone from last 8-9 days because facing internet data and Network issue problem. I have complained about it to customer care 5 times and visit their service center 2 times for the same problem. But my problem not get resolved even in this 9th day. Everytime they are telling different different issue with my problem. The worst part of this is the service provider is not resolving problem and sending me message that my problem get resolved. I have attached the screenshot of messages sent by the service provider. After contacting so many time with service provider I'm complaining here. Please get rectify my problem as soon as possible.

Sir,
i have a recharge 169rs for [protected] mobile number on[protected] at 8.15 PM through my PayZapp wallet but transaction was successful at the payzapp end but recharge was not done for that number. I called Airtel customer care regarding this they told me that the recharged number was new number so we you cant recharge. after that i called PayZapp regarding this they told me that our side the transaction is success, you have to contact operator end regarding this and they gave me a operator transaction id[protected]. So kindly give me my money back, please do the needful. Where to get the money ?


S.Selvakumar

Have recharged my mobile number [protected] through my airtel application for Rs. 398 on 27th march 2019 and received an SMS with Transaction reference[protected] and airtel1/del/prepaid txn#[protected] of Rs. 398. Bank transaction was also completed successfully but my mobile is not recharged.Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

regards
Girish

I have been contacting customer care members from almost a month and m daily listening same line from them again n again whenever i call then that my internet will work after 4 hours after u restart your phone .
I have been given reference number a lot of times but there is no improvement in my internet speed .i have even given them the minutest details that the network problem is only in my locality n this is only the reason m still using airtel that it's faster then others where it works