Airtel Complaints & Reviews

We are phasing tempreture issue

I recharged my Airtel DTH with ₹258 for the Tamil SD pack on January 13, 2025, which was supposed to be valid for 30 days. However, my service was unexpectedly disconnected on February 4, 2025, after only 20–22 days.

Upon contacting customer care for clarification, I was informed that the amount was adjusted due to the inclusion of three HD à la carte channels. However, during the entire recharge period, I'm not get viewed any HD channels specifically no: 755 Sun HD. Additionally, Airtel's own interface indicates that HD channels require a separate recharge, yet my amount was deducted without my knowledge.

I was unaware that previously selected à la carte channels would continue to be charged with every new recharge, and there were no notifications or billing details reflecting this. This lack of transparency makes it difficult for customers to track deductions and ensure they are paying only for services they intend to use.

I request an immediate resolution, including either a refund for the deducted amount or an extension of my Tamil SD pack for the remaining validity period. Additionally, I urge Airtel to improve its communication regarding auto-renewals of à la carte channels to prevent similar issues for other customers.

Hi I had subscribed for a channel in the month of jan2025 and the subscription charges are levied but from Feb even tho the charges are levied the channel does not exist ..

I called airtel dth consumer complain multiple times they state it's their server problem and will fix by 24 hr but no change ...

Y in india these big shot cheat the consumer I believe because even tho we complain no charges is taken against them

Network very poor and internet not working phone calls not properly voice

Hi,

I recharged for the amount of Rs. 2998. It is not showing up.

Could you please look into it and resolve.

BIL/RCHG/[protected]/AIRTEL

Thanks
Naresh M

I bought and paid successfully for a Rs 211 prepaid package for my Airtel sim but it is not reflecting on my phone.

Airtel janjgir pura process ke bad bhi saptah bhar se sim chalu nahi kar rahi.

Hi,

I just recharged a few minutes before. But I seen that my data balance is deducted with 200MB.

Recharged pack details - 1.5GB/Day, Unlimited Voice, 100 SMS for 28 days.

But in a minute, without usage the how the data deducted, that I need to know. I'm using the jio network for data purpose using hotspot connection. After recharge of Airtel number, without using the mobile data, it shows me 1.3GB left.

I used 126MB that for yesterday night and it show now. After recharge, 126 changed to 127MB in my mobile drop-down menu. In airtel app, it shows me 200MB used. Complete cheating of Airtel Network

Respected team Airtel

This is Anup Kumar from Mainpuri I am use Airtel mobile service from the last 3 year and I really appreciate your work but for the last 3 month there is some technical issue with me and I am not getting proper network signals in my area and not able to make phone class
And getting call drops mostly and the data mobile data speed is also poor internet my area so I raised the complaint to Airtel customer care department but they don't give me any solution so finally here I want to request to the higher authority of Airtel that please give me the final solution and take this complaint on priority basis and please resolve my network issue in my area...

Name - Anoop Kumar
Mobile Number - [protected]
Email ID - [protected]@gmail.com
Address- Jalalpur Post office koua Tanda Bewar Mainpuri Uttar Pradesh
Pincode - 205301
Customer care complaint no - CLCCV3DEL[protected]

I purchased an Airtel sim - [protected] 8 years ago. while purchasing, I gave all the necessary documents to the retailer. recently on 24th Dec 2024, I lost my mobile in a theft. When I went to get back my number the Airtel store authorities denied it and said that it's registered on some Srinivasulu name.

I have provided the necessary documents to the Airtel store management still they are still not helping me get back my number. I was a prompt user of Airtel for the last 8 years at times when the other service providers were luring the customers with attractive rates and plans I stood by Airtel and now the same Airtel is not helping me when I need them the most. Kindly take action on them.

I had a mothly plan on airtel which was to be expire on 7 January 2024. I recharged in advance on 7 january so that when my plan iwipl expire and my new plan should immediately activated on 08 January. Now on 8 january my plan has not activated and after hours of trying to contact customer service when my call got connected and they informed me it will be activated at 12:00 Of night which means 12:00 AM at 09 January 2024. I am facing huge doscomfort of one day period as i am unable to call from my number due to this plan activation gltich and customer service is not helping at all and according to them whatever i do my plan will not activated. Even i have oaid advance why i am facing this lag due to their end why resolution can not be done. I am a working professional and i have to make 100to 200 calls atleast but this has caused me so much financial and loss of time and my professional connections.Pleas take necessary action as customer service is harrassing me.

My Airtel number [[protected]], since that day I've been facing network issues which is very poor. Also my family members are having an airtel sim too. Facing a problem on all sim of airtel. If call connects, then I'm unable to talk properly inside room, I've to go outside for better connection...

I have airtel dish tv plan. My customer id : [protected]. My digital service is getting intrupputed every second month with no signal error. Every time I m calling to customer care and they are sending engineer and charging 150 rupees. Every time I am paying amount but same price blemish exists again and again. They are making money by this way. Currently I m facing same issue no signal. I have called to cutomer care and escalate same issue to the support team and mentioned that i m not paying any single amount to this time to resolve problem because it is repetitive problem and u are charging money every time. But they are not accepting this. I have all bills and communication record of customer service Center. Although they are not arranging call back after 24 hours as well. Plz help me out from the cheater company airtel Digitaltv

Airtel network is down in my area(Pin code-411009) for more than a week now. There is no resolve even after multiple complaints from many users including me. Why is this problem not yet resolved.
Are they going to extend the validity of prepaid plan for this period of nonavailability of their network services? Or they just want to charge us for not providing services!

Their promotions on TV and social media boast about the availability of their services in the remotest areas of our country!!??

Hi Team, i have been incoorectly charged for amazon prime even though i have not subscribed to it .

They are threating me to pay the bill

I'm subscriber of dth tv Airtel since June 22 and I have been using it but everytime their backend team is reducing my balance and validity moreover when I'm removing any channel they donot extend or increase balance but when I add any channel they immediately reduced my balance and validity pls refer to the attached screenshot below and I have sent multiple email to Airtel dth but even after their reply regarding waiver for 6.months of incorrect calculation of my leftover balance in every month on last day they have still not provided me waiver and didnt extended validity or increased my balance. Please escalate it to their higher authorities as their customer service and backend team both have taken too much of time in resolving it

I have recharged my plans but it shows me that I have recharged my plans and asking me recharge again and my calling services are expired

Dear Team Airtel,

I am R Prasanna Venkatesan, having mobile number[protected] with International roaming facility. At present I am residing in Muscat, Oman.

I have been receiving calls from unknown numbers from India since one month. Whe I respond to these calls, the caller says that they have received a missed call from my number. I do not know any of these numbers & I have not made any calls to them considering the fact I am in International roaming. This is causing a lot of disturbance to my daily activities, apart from me losing a lot of International minutes.

Also my LPG cylinder(domestic) booking is linked to this number. Everday a cylinder is booked on this number& I receive SMS for the same, whereas the fact is I am not available in India. This is causing a lot of nuisance to me.

I have raised this issue with your customer care center few times & the response I got was - change the SIM or they said they would get back to me, which hasn't happened till now.

Since these calls are consuming 20-30 international minutes each time, I had a whatsapp chat with your international roaming customer care, where I was asked to simply ignore these calls.

Now that I have started ignoring calls from unknown numbers, I am afraid I am missing out on some important calls.

Since I am disturbed by this in many ways, I request you to provide me a solution ASAP.

Thanks & regards

R Prasanna
Mail id- prasanna.[protected]@gmail.com
Mob:[protected]

Subject: Complaint Regarding Misleading Information and Service Issues with Airtel Xstream Box

To Whom It May Concern,

I am writing to formally lodge a complaint regarding my recent experience with your Airtel Xstream Box service. The entire process, from purchasing the box to its activation and usage, has been extremely frustrating and misleading.

The Issues:
Persistent Marketing Pressure:
For weeks, I received constant messages on WhatsApp from Airtel, encouraging me to purchase the Airtel Xstream Box.

Misleading Sales Information:
Before making the purchase, I specifically asked the sales representative multiple times if YouTube would work on the Xstream Box without recharging the plan. I was assured each time that it would. The technician who installed the box also confirmed this and even provided his personal number for assistance.

Delayed Activation:
After I paid ₹1900 on the day of installation, it took three days to activate the service. Despite this delay, no extension was added to my plan to compensate for the lost time.

YouTube Access Suspended:
When my plan ended, YouTube stopped working, and I was informed that my box had been suspended due to low balance. This contradicts the assurances provided by your salesperson and technician.

Lack of Clear Terms and Conditions:
Upon raising this issue with the salesperson, I was told that it was mentioned in Airtel’s terms and conditions that YouTube would not work without a recharge. However, the PDF order bill provided to me contained no such terms or conditions.

My Expectations:
I feel cheated and misled by your company’s representatives, and I request the following actions:

Refund: I demand a refund for the ₹1900 paid for the Airtel Xstream Box, as the product does not meet the expectations set by your sales team.
Clarification of Policies: Airtel should provide transparent and clear terms and conditions to all customers upfront to avoid such issues in the future.
Accountability: Your sales team and technicians should be held accountable for providing misleading information.
This entire experience has left me deeply dissatisfied with Airtel’s service and approach. I urge you to resolve this matter promptly and provide a satisfactory response within 7 days

Dear Sir-Madam.
I want a new Airtel DTH direct to home satellite TV connection (HD connection basic) from Airtel. However I have a few technical queries related to Set top box functionality. Questions related to scanning types supported (1080i/1080p), HDCP versions, recording features and a few more. These are profound tech queries which only backend tech folks can answer.

However there's no provision to talk to an agent. call center number is there but it's all automated for existing customers. For new connection request they automatically note down the number and disconnect.

Writing to nodal office did not help as I got AI Chatbot reply and again telling me to contact customer care.

I am stuck. No one is there to help. Sales team is not reachable and when they call at random they don't allow to talk to tech experts.

This customer apathy is really disappointing. I don't know what more to say.
If I write to CEO their mailbox does not accept incoming connections from external public domain and they are rejected.

Your bad karma will do the rest. Peace!!