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Airtel Complaints & Reviews

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Updated: Nov 11, 2025
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M
musnaidu
from Delhi, Delhi
Feb 7, 2019
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Address: 560086

My name is umasankar my number is [protected] iam facing network issue from past 1 and half years every month iam making complaint which is use less no response from them they are providing worst service iam keeping call forwarding to my bsnl number and attending calls is i get otp messages my life will hell will be roaming around to get message kindly consider the above complaint and do the needful
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    H
    Hemaang Bhatnagar
    from Noida, Uttar Pradesh
    Feb 6, 2019
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    Address: Ghaziabad, Uttar Pradesh, 201009

    We are facing very poor network and data connectivity in 14th avenue gaur city 2 greater noida west. I have made complaint to the customer care many times from past 2 months but nothing concrete happened. Is this for what we are paying to airtel. How can they claim to be best network and fastest 4g when there is no coverage, voice breaking and no internet in the above location. I am really frustrated by airtel. Currently having 4 connection of airtel in home and really struggling for connectivity.
    Airtel customer support has been notified about the posted complaint.
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      S
      s4shubhamverma
      from Ludhiana, Punjab
      Feb 6, 2019
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      Dear sir/madam,
      As requested by trai rules, i have created my own plan by selecting only the required channels and received a message that the plan will take effect from 48 hours on 31st jan 2019. But now no channels are coming, when i checked on my artel app my plan than see 2170/month plan is active. When i called the customer care center, no satisfactory answer or definite answer is forthcoming. My airtel customer number is [protected]. Please rectify the problem. I have a long duration pack.
      Thanking you,
      Shubham
      +3 photos
      Airtel customer support has been notified about the posted complaint.
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        M
        Md sitare
        from Delhi, Delhi
        Feb 6, 2019
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        Address: New Delhi, Delhi, 110008

        I paying four hundred only specific channel but not working the all my channel so please broadcast all hd hindi movies channel other wise i change the set up box to other company because i don't want thats like company, because i paying all hd movie channel but don't seeing so please solve my problem other wise i don't like this type company. I hope you solve my problem i waiting and please please on my hd movie channel utv hd i hope you understand
        Airtel customer support has been notified about the posted complaint.
        Feb 06, 2019
        Updated by Md sitare
        I try the costumer care number but not attend my phone
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          N
          nainajha
          from Mumbai, Maharashtra
          Feb 6, 2019
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          Address: Jaunpur, Uttar Pradesh, 421503
          Website: airtel dth

          I am writing this mail from last one and half month to refund my amount as i am asking for it from last 1 and half months and no steps are been taken from airtel digital team, they just send some engineer at my address and my problem was not solved at that time also, but than i again called airtel customer care and ask o stop my subscription they said its done but when i checked my account my account is being deducted on daily basis.
          which i am really not going to forward for this now anymore.
          Request you to please refund my recharge amount.
          Even they forced and harassed us to close our complaints and when we did not give them permission to do so... they had done it by their own ways and had closed our complaints.
          even now they are just not answering our calls
          we are not satisfied with kind of service you are rendering plus your team co-ordinating with.
          either you refund our amount or we have to complaint to customer care.
          this must be the 5th or 6th mail we r sending request you to please clear this out
          Customer Care number- [protected].
          Registered Mobile No- [protected]//[protected].
          Name - Rohit Sharma.
          Airtel customer support has been notified about the posted complaint.
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            N
            Navneet514
            from Mohali, Punjab
            Feb 6, 2019
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            Address: 160046

            The Airtel company has changed my postpaid plan to 399 per month without my permission on 06.02.2019 at 8:14pm. This is highly disturbing and wrong on the part of the company because I did not opt for any such change. I was shocked to see the message of plan change on both my Airtel Nos.
            The company has no authority to do so without my consent.
            I talked to the customer care service but they clearly told me that they could not do anything. I wasted more than half hour talking to them but they didn't resolve my grievance.
            I would like to get my old plan be activated on both the phone nos. immediately.
            Airtel customer support has been notified about the posted complaint.
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              C
              Chandra Lekha Dolla
              Feb 6, 2019
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              I'm abroad, recieved a text on feb05 that my sim will stop incoming services on feb19, so i waited to recharge it as soon as possible. But today (06feb) i received a text @2:30pm indian standard time, that the sim will stop receiving incoming services on feb06. And i tried to recharge my sim 2 times hereafter with minimum balance of 23rs to keep it active, but recieved texts which says transaction failed. But the money (2times the recharge amount) is debited from my axis account. Kindly see to it.
              Airtel customer support has been notified about the posted complaint.
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                A
                AMIT500
                from Mohali, Punjab
                Feb 6, 2019
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                Really shame on you people for disturbing the customers. Now once again you people are disturbing the customers. Now I want to make a recharge of Rs. 35/- from my main balance and the option is not coming. Earlier the option was coming but now you peole become ### hungry fellows who don't have guts to EARN your INCOME and become greedy beggars by looting the customers every month or every 28 days. Really shame on you greedy hungry fellows who don't have self respect and respect for the customers. You people are such type of low mentality people that you forcibly deduct Rs. 23/- from the customers balance without taking their consent. This type of attitude is shown by fraud and beggars which you are become fully. It's better for you people to leave the job and take one big katora and sit on the roads for begging so that ongoing people will give you beg as you are the greedy hungry fraud beggars to loot the customers. If you people have little bit self respect and respect for the customers then reply with the USSD code for recharging the Rs 35/- from main balance instead of forcibly deducting Rs. 23/- without taking the consent from the customers. Shame on you greedy hungry people for showing such nasty attitude and behaviour towards the customers. 
                Airtel customer support has been notified about the posted complaint.
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                  K
                  Kamalesh Kiran
                  from Bengaluru, Karnataka
                  Feb 6, 2019
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                  Address: 560036

                  My actual plan cost is 367.57 and on top of that NCF charges have been as Rs.199 that means around 54%. This is horrible and now total monthly charges became Rs.566.57/- which is not even affordable. Can any one from AIRTEL sent actual government regulations for NCF charges to customers. And i am dam sure airtel is playing a smart game here. Need a call back or any response from airtel to us other wise we are not going to pay anything for the sake of DTH & its good to go for hotstar, prime, netflix, yupptv etc
                  +1 photos
                  Airtel customer support has been notified about the posted complaint.
                  they are not following trai rules of 130 NCF charges till 100 SD channels. I dont know how they are charging. if you select more channels even if they are free your NCF charges increase. Their NCF charges are variable depending on number of channels you select even they are free or low cost. So I again changed my plan today selecting least number of channels..still I went upto 153 NCF charges
                  Same problem facing with Airtel They dnt have time listen any Complaints, charged Rs.153 for NCF, No clarification about Channel List
                  Details of network capacity fee
                  NCF = Rs. 130 (w/o tax) + Rs. 23.4 (GST) = Rs.153.4 (Total Price with tax) for first 100 channels and Rs.20 (w/o tax) + Rs. 3.60 (GST) = Rs. 23.60 (Total price with tax) for every 25 additional channels thereof. Earlier it was good TRAI made unnecessary mess of it. They should have retain the earlier option and allowed customer to choose it. Now NCF charges is additional for showing FTA channels so DTH guy getting just 130rs without any payment to channels walas . Before a monthly pack of 220 RS i used to get all south Indian prime channels withe Hindi & sports . now it cost morethan 400 Rs. worst part is 25 DD channels is compulsory in the NCF 130 Rs . in which i may not see any channels otherthan my regional channel so other 24 channels are waste and it gets counted in the 100 channels NCF account so if add another 25 FTA commercial channels then it will go above 100 channels again i have to pay 23.60 RS for viewing additional channel charges. Now DTH like Airtel guy become smart and forcing us to switch over to new tariff .
                  I am also facing the same issue of getting charged with Rs. 199 NCF charge with just 58 channels.

                  charged more ncf charge - Comment #3360946 - Image #0
                  ankur.88.singhal's reply, Feb 24, 2019
                  I called airtel customer care and they have refreshed my account. Now it is correctly displayed as Rs. 153. Thanks Airtel team. I hope this would help the original complainer.
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                    T
                    T lohani
                    from Chennai, Tamil Nadu
                    Feb 6, 2019
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                    Website: Airtel digital tv

                    Dear sir/ madam

                    Airtel digital tv id: [protected].

                    I have selected few channels which was amounting to near about 250rs/_ monthly.
                    48hrs before. But when i checked today they have added unwanted plan of near about 750/- rs or more monthly . And deducted 2 days balance according to 750/- rs plan. Currently i have a balance of 172/- rs but they have suspended my account saying low balance.

                    I call customer care but after holding for some time, it says all customer care are busy call after sometime.

                    I request you to to kindly, refund back my balance that was deducted on 5/2/19 and 6/2/19 . And provide me the actual pack which i selected.
                    +4 photos
                    Airtel customer support has been notified about the posted complaint.
                    Feb 07, 2019
                    Updated by T lohani
                    Airtel digital tv has again deducted my large amount of money on 7/2/19 . And i am not getting a sigle channel nor they are giving any response .making my current balance as per today is 95/- rs .
                    I request consumer Court to kindly resolve this matter .

                    Feb 07, 2019
                    Updated by T lohani
                    As of today Airtel digital TV has increased my monthly pack to 2255.5/- rs .
                    I have tried contacting Airtel digital tv customer service but call getting drop. Once a lady pick up i elobrated her my complain but she cut the call after listening.
                    I am attaching screenshot of same

                    Feb 08, 2019
                    Updated by T lohani
                    I don't know why Airtel digital tv is behaving like so careless company . They have made joke of government TRAI regulations. As per today 8/2/19 . I am updating my screenshot which shows that my monthly pack is 413.03 /- rs monthly. I request consumer complaint to plase take this matter on a serious note.

                    Apr 29, 2019
                    Updated by T lohani
                    Not resolved yet
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                      RichaVaid
                      from Delhi, Delhi
                      Feb 6, 2019
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                      Hello sir,

                      I worked for telecommunications (Airtel) as a business development executive since[protected]Jallandhar, punjab). But due to some reasons i wasn't able to collect my experience/reliving letter.
                      I shall be really thankful to you if you will be able to provide me the documentation's' from airtel company.

                      Thanks
                      Richa vaid
                      Student at imsproschool
                      Airtel customer support has been notified about the posted complaint.
                      Feb 06, 2019
                      Updated by RichaVaid
                      Sir,
                      When can I expect the feedback from the company's website.
                      Thanks
                      Richa Vaid
                      Student at IMSPROSCHOOL, Delhi
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                        V
                        from Renukut, Uttar Pradesh
                        Feb 6, 2019
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                        Address: Lucknow, Uttar Pradesh, 226013

                        My airtel dth customer id is [protected]. Airtel dth stopped my old package suddenly on 5 feb19 without any perior information. My package durable for 3 months plus additional 15 days. I recharged my package on 20 jan19 as airtel itself offer us new plan. They told us it will continue even after 1 feb 19 as trai introduce new rules but now they r not stick on their own words & not even giving any response about my complain.
                        Airtel customer support has been notified about the posted complaint.
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                          H
                          Hela2015
                          from Bengaluru, Karnataka
                          Feb 6, 2019
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                          Address: 560043

                          I've purchased airtel broadband connection (Cef no.[protected] recently where they had promised to provide free netflix & amazon prime for 6 months if i paid rs. 6018 (Part of the offer). Customer executive vijay ([protected]) was doing follow-up for his payment within an hour of just filling up an application. After doing the payment within the same day, i've been following up with airtel but in vein... They have entered my mobile number incorrectly & are not bothered to get this sorted out. They promised to give netflix & amazon prime... So far no response from this people. Worst customer service.
                          Airtel customer support has been notified about the posted complaint.
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                            Flashamol
                            from Pune, Maharashtra
                            Feb 6, 2019
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                            Address: Satara, Maharashtra, 415539

                            I want my prepaid mobile number port out from Airtel To BSNL and I have registered Porting request on 30th Jan 2019 after two days I have received status as Portout is rejected. I was ask to BSNL executive said that Airtel was rejected your portout request. I have no any due to Airtel and have prepaid mobile number.
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                              deepakupadhyay007
                              from Shimla, Himachal Pradesh
                              Feb 6, 2019
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                              Address: 249407

                              So poor network i have ever seen, senior nodal and appellate people are worthless uttarakhand region they dont care about their customers inspite of so much complaints they dont listen in my veiw company should terminate such people from the job who are taking so much high salary and doing nothing also network team not working peoperly. In h there was no network for a week its a big thing no network for 7 days and company dont replied to me what was the problem the problem this is the way of working and when ever they call me my number is not reachable i will suggest them to close their company soon if they can give customers proper service. Customer care cant resolve my problem its such a big shame for a company.
                              Airtel customer support has been notified about the posted complaint.
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                                Akkiprasd
                                from Jamshedpur, Jharkhand
                                Feb 6, 2019
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                                Address: West Singhbhum, Jharkhand, 833102
                                Website: www.airtel.in/selfcare

                                आदरणीय सर मै AIRTEL DTH सर्विस प्रोव्हायडर का ग्राहक हु आपने तय किये नये नियमोंके अनुसार आपणा pack चून कर बता दिया लेकीन हमारा AIRTEL DTH सर्विस प्रोव्हायडर मेरा pack सुरु नाही कर रहा है नाही फ्री चैनेल दे रहे है उनको मैने कॅम्प्लेंट कि लेकीन कोई फरक नही पड रहा है मेरा AIRTEL DTH कस्टमर नंबर [protected] है
                                मैं कंपनी को डेली फोन करता हुं आज 1 सप्ताह हो चुका है कृपया आपसे निवेदन है कि आप सिग्रह मेरे समस्या का समाधान दिला दिजीय मै उनके इस रावैयेसे तंग आ चुका हुं
                                +2 photos
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                                  B
                                  Bots
                                  from Savantvadi, Maharashtra
                                  Feb 6, 2019
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                                  I requested for mnp from other network to airtel. But now it’s been 11 days and still my number is not going to work and when i call customer care, ms/mrs. Avinashi who is a senior over there is was being rude with me. She even didn’t listen my problem and started shouted on me.
                                  And moreover there system said my sim is active and gallery said not active. No one is there to help me out from this.

                                  Pathetic service and employee.
                                  Airtel customer support has been notified about the posted complaint.
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                                    Somrita
                                    from Kanchipuram, Tamil Nadu
                                    Feb 6, 2019
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                                    Address: 560029

                                    I have submitted a service request[protected] for shifting my connection in 500 mts distance bangalore on 30th jan 2019, the request not has been fulfilled still, no response nothing from airtel, couple of time i have contacted to support and they are are telling they are escalating but nothing happening.

                                    Everyday i called they are escalating, so many days i am not using the connection those money i will not pay.
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                                      Vivek Sasidharan
                                      from Chennai, Tamil Nadu
                                      Feb 6, 2019
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                                      Address: 600096

                                      Airtel says they are providing 4g data connectivity, but the data transfer rate is way below when compared to other service providers. I have been facing this issue for the past 3 weeks. I'm a prepaid customer and have opted for a plan which offers 2gb per day. But because of the extremely poor data transfer rate, i'm not even able to utilize 40% of my data. Please take necessary steps asap. Address details:
                                      Opp. Rmz phase 1, thiruvalluvar street,
                                      Perungudi, chennai,
                                      Tamil nadu
                                      Pin:600096
                                      Airtel customer support has been notified about the posted complaint.
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                                        N l karole
                                        from Bhopal, Madhya Pradesh
                                        Feb 6, 2019
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                                        Address: 462022

                                        Honorable sir, the customer of the airtel dth service provider, according to the new rules you have fixed, you can tell your pack but tell us that our airtel dth service provider is not launching my pack, no free channel is giving them any difference between the camel my airtel dth customer number is [protected]. Please request that you solve the problem. I'm fed up with this attitude.
                                        Airtel customer support has been notified about the posted complaint.
                                        Feb 06, 2019
                                        Updated by N l karole
                                        There is no support from Airtel
                                        These people are just ignoring the consumer requests by simply telling the technical issue and everybody is experiencing harassment and unethical practices from AIRTEL DTH...
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