Airtel Complaints & Reviews

Hi,
I have airtel post paid ph:[protected], have raised complained service request no: 89531230, on 4th feb 2019. Still now, not received single call from customer care. As per the my 299 plan, i should get internet. From 1-feb2019, i am not to access internet and boster pack plan was added in my plan. I want, internet booster pack amount should refunded back. And need fast resolution in this.

Please find the call recording and screen shot attached for your reference.

Again another fraud from your team calls up and does nothing on my complaint.

I am not getting perper service.

The stupid girls whom i spoke to on 2nd feb. Told that, she will arrange a call back from her manager as she was blabbering on call instead of providing appt. Resolutionand.

My complaint was not address properly, you guys call to say apology and the complaint reminds unattended even after that... This girl repeated telling that she is top level officer in airtel and i have no right to escalate further when i feel the resolution provided by you is unethical and not customer friendly.

You just set call back to close the call and complaint. But does not close the issue raised.

Gist of the case: though i wrote it 100 times i repeating it again.

I raised request to port my 3 numbers from other network to airtel.

1. I was promised by one of your employee to have a person in my door step to port my existing 3 idea number to airtel and add those numbers to my existing airtel account with current prime number as [protected].

2. On your promise, i got port numbers for all 3 numbers and kept it ready.

3. Post my online request i would have received 5 calls on 5 consecutive days assuring that they are coming in next 2 hours to collect document. But till date no update. The initial request was in the first week of january. Since then, i have been in contact with you via mail escalating your poor service.

4. Every time i get to know from your nodel service that, you don't provide such door step service. But i received multiple call confirming the same.

5. Your senior desk, though they doesn't sound so.. I am forced to trust.. They have no concern on complaints raised rather than calling customer just for the sake of closing the complaint with no solution. If we force for right solution they know the tactics to close the case with some falls promises like the stupid girls gave me in last call i spoke.

Request you to listern to all conversation i had with you till today on the concern since feb last week.

I want proper service from you as i pay my bills on time in thousands.

I need compensation for all these harassment you have been doing and my other this month bill also got generated of rs. 1212. 00 which could have be avoided if the porting would have happened in time.

Expecting resolution atleast this time as i am looping trai here as i am failing to get service i deserve and no satisfaction i will raise it in cf.

Regards
Nithyananda prabhu
[protected]
Nithyananda. [protected]@gmail.com

I want to activate hellotune.. But it's not done for 2 months. Also I called customer care but they said me that Airtel has blocked my number for hellotune service. I want to activate again. Customer care executive told me that within 1month it will be normal but in 2 months I'm not get any solution for it.. Please do as needful...

My registered wallet no.[protected]
When i add money 4000 in my account, airtel blocked my account without any reason... And when i send email with aadhar card then he said your dob mismatched, and in wallet there is no option to change dob,,,, theif company airtel... There a lot of people facing this problem, i request you consumer court to take action against airtel... I know a lot of facing this problem

.. Why you block my account???

Sir,
We are just 10 kms far from our taluka place sirsi, uttarakannada, karnataka.
Till today novody is taking intrest to put a tower in our village. Our panchayat population is nearly more than 6000. Still we have no network of any provider.
If airtel is ready to put a tower, i bet, i will give them minimum 500 sim users in just one week..
We are waiting to to have airtel tower in baroor, uttarakannada district, sirsi taluk, karnataka.
U may contact [protected] for any querry.
But it is possible whenever this number is at town area.. Haha..
"digital india" without network.. Good joke.

Someone approaching me for tower Installation, and he is saying that, he is from towerking Pvt Ltd. How to i beliefs him. Please share Airtel customer care number for tower Installation related queries. Is Airtel outsourcing tower Installation to towerking Pvt Ltd, since he is saying that he doing it for Airtel.

Cheating by airtel dth :
I have requested to activate my ala carte plan of rs. 264.13 inr through airtel dth website (Accessed through the url sent by airtel by sms), and got a confirmation reference number reference id 181166, but they have not activated it on 1st feb 2019. When called to customer care they said that there is too much server load and will be done by night. On 2nd feb 2019, they said that there is some technical problem and will be done by night. Then they asked to send the reference id to send to a number - [protected] which i did immediately. No action by airtel. Next day same conversation and this goes on.
My previous package was of rs. 315.00 inr and was valid till 7th feb'19. My new package i had selected for rs. 264.13 inr.
So i understood that they are cheating me as if they change my pack they will loose few rupees per day. So i decided to stop till 7th feb'19. Hoping that then they will change my package and i will recharge with new rent of rs. 264.13 inr.
But on 6th feb and 7th feb'19, again received sms from them to recharge with my old rent of rs. 315.00 inr.
I again called them that as i had changed my package of lower rent why i need to recharge with old higher rate? But no action taken by airtel customer care.
Finally today, on 8th feb'19, they are showing that my balance is rs. Negative (-) 76.00 inr.
When i called again customer care, after 3 / 4 conversation, supervisor informed that actual balance is rs. Negative (-) 19.00 inr. When i asked they did not able to show any logical reason. But informing that my new package of rs. 153.00 inr had activated and hence this negative balance of rs. Negative (-) 19.00 inr. This means that if now i recharge, they first will deduct rs. 19.00 inr from my money.
All this are cheating and the reason is that i had selected a 100 channel comprising some free and some paid channel in such a way that in rs. 264 i am going to get all those which before 1st feb'19 if i selected the same, the price could have been around minimum rs. 350.00 inr. I am attaching herewith the file with all list and reference number.

My airtel dth customer id is [protected]-001

Its totally cheating, so i request to trai to take action on airtel dth.

As per trai, airtel dth is showing the exact rate chart in channel number.998, but when channel selection complete, not accepting the sms for implementation. Customer care executive are not attend ing the call properly. When going in their website, showing their own rate. For example for simple star sd pack it is showing rs.49/-* but in their website it is rs.57/-*. It is simple cheating to consumer. Please look into. My subscription mobile no. [protected], consumer id.[protected].

I am a subscriber of airtel dth till now everything was going smooth but after applying trai new regulation plan for the dth monthly tariffs.
Previously i was paying inr. 235.00 per month to airtel to enjoy all the channels which i watch regularly, but now i need to pay around inr 411.00 for 100 channels, and it is around inr 176.00 extra. It is much costly.
While trai was claiming before applying new rules that it will be cheaper then now to watching the favorite channel.
What trai and dth operators want that we need to stop watching the tv.
What is ncf and why is applied while we are paying.

I have got new dth connection from your company in december 2019 @ subscription amount around 790.00 per month. As per new rules i selected a pack as my choice for rs 377.00. Permonth. I recharged 900.00 for my account as two months subscription. But till date rs 600.00 only in my account. They take around 300.00 without my concurrence..
As per your advice i picked my my plan from 1 at feb. But till date my plan was not changed and they cheated me.
Kindly do the need full or otherwise i decided to disconnect
Waiting for your reply.
Balasubramanian
I'd [protected]
[protected]@gmail.com

Dear sir/madam,
I am facing problem with airtel to make my own pack on airtel always shows successfully after creating pack but that pack is not activating when we ask to airtel customer care they told me that due to technical issue i can't give you solution please wait 24 hours they is telling this from last one week

Dear sir i am doing this from one week but there are no find any solution please help me
My airtel dth customer id is [protected]

Thanks and regards
Ashish [protected]/[protected]

Plan selected according to trai rules on february 1, 2019 but airtel dth select plan with own basis previously i have plan of 224 rupess per month plan, after channel selection company don't start my selected package start their own plan with 1233 rupess per month called customer care approx 10+ times they don't respond and get call disconnected, here i attached picture of selected plan confirmation and current plan confirmation that company started on their own basis without my permission.
Airtel digital tv customer id: [protected]
Email: monu. [protected]@gmail.com
Contact details: [protected]

I've an airtel dth connection with id [protected]. I updated my monthly pack as per trai's new guidelines. But the service provider updated my pack not as per the choice made by me. And now i am unable to view most of the channels. But they are showing a huge amount as monthly value of my active plan according to them which is 3557.53rs per month. Their customer care is also not answering, its so annoying as i can't waste my time again and again with this. Please look into the matter asap.

I am a member for 12 months in airtel. My pack lasts til 29/10/19 & my balance is rs 2414.4. I selected my pack for rs 258.42 per month on 30/1/19 but my pack is not activated until today 08/02/19. I received a message to my registered mobile no:[protected] that my pack costs rs 1848.89 per month & my pack lasts til 8/3/19. The channels that are not requested by me are played on tv. I contacted customer care but they are not responding. I am struggling since ten days. I have sent many emails but they are not responding to my problem. Even the customer care is not attending the calls.
My account details are:
Customer id:[protected]
Registered mobile no:[protected]
Please resolve my problem as soon as possible.

Sir
I have been requesting to airtel dth to disconnect my dth connection as i am migrating from my current residence.
I have been trying for last 20 days to call on customer service 12150 but no action has been taken. I have registered twice for the same.
I have more than 1500 rs in the account and per day rs are being deducted.
I request you to take quick action so that i can save my money.
Ac no [protected]
Registered mobile number [protected]

Recently i got my number ported from vodafone to airtel with 299 postpaid plan but after few months my plan by upgraded to 399 without my consent. Despite my repeated complaints about the network issue, no action has been taken to resolve this matter. There is hardly any network in the prominent areas like lajpat nagar and vasant junk, new delhi. Please look into this and suitable instructions be issued to airtel to dispose off my agony.

I believe that their self-claim to have the fastest network by another cheat company ookra is absolutely false and concocted. Their misleading and untrue advertisements should immediately be stopped.

Regards

Hello,

I have recharged twice for my father in-law mobile ([protected]) today with 2019 feb 8 with 399 & 597.

Please reverse it to airtel wallet or continue that amount for next.

399 with 84 days
597 with 168 days

This is happening with many customers, please take necessary action.

Please consider my request and you can contact me on [protected].

Regards
Yadu

I selected my plan on 31/01/2019 using airtel digital tv portal and got the confirmation on screen but they applied thier own plan and then on 07/02/2019, i again selected my plan and send sms to airtel but 70% channels blocked and when i checked my account it is showing 3476 rs per month rental instead of my choosen plan of 625 rs per month...
I try to register my complaint on toll free number many times today but they said there is technical problem and we can't take your complaint, you call after 2 hrs. I tried 5 times today but they replied same.
Kindly escilate issue so that i can view all my selected channels as well as my money should be reverted to my account which is consumed in between 1 feb till the problem remain alive.

Dr shyam sunder arjaria
Cid:[protected]-001
Rmn:[protected]
Chhatarpur (Mp) 471001

Respected sir

I am abdul hakeem, 48 years old (Am a bp patient). I was purchased airtel 4g hot spot on december 2nd week of 2018. Hot spot no:[protected]. I am paid rs. 2, 500.
Last week of january 2019 hot spot not working. I go to complaint airtel office in trichy cantonment, tamil nadu where purchased. They said to pay gst bill for first month of rs.432 for activating hot spot. Am also paid this service tax on same day.
Here after am a patient i go to airtel office more than 50 times and talk this problem. They are refused and shouted me a lot.
Please take necessary action to airtel and their staffs. Kindly advise to activate my hotspot and inform to pay compensation amount for my depression
Yours faithfully
Thanking you
Abdul hakeem
Mob: [protected]

In my airtel bill for the period: 05-jan-2019 to 04-feb-2019 bill no:[protected], it was showing i send international sms to the number:[protected], 3 times. Details below:
18/jan/2017 00:24:[protected]
21/mar/2017 00:55:[protected]
21/mar/2017 07:06:[protected]

But i haven't send any sms to that number and i have no idea about that number. When i checked online the same number found for fraud in vodafone too. I guess its a fraud from the company. They have charged 15 rs for that 5rs per sms. I want this to be solved.