Airtel Complaints & Reviews

Hello liers,

My name is mohammad ali khan, i am having a problem with my airtel dth connection. My account no is "[protected]" registered with name "mohammd aslam khan". The number i was calling from is "[protected]". Recently i was trying to check you new plans for 2019 as per trai, which i was not able to do because my recharge go ended today.

While checking i was shown as message like recharge with 100 rs to activate your account, which i did, even though my account stayed suspended.

After that i call in your customer sevice like for 3 time wasting completely about 30 mins. I do not know what kind of people your company higher, what this # do, for 10-10 mins no one picks up the call. Once luckly someone picked the call, with whom i had my conversation who told me that your minimum recharge is of rs.150 /-. I told him i have already recharged with rs. 100 /- what should i do know, he asked me to recherge with more rs. 50 /-, and told me my account will get activated instantly.

Now i when i went online to recharge again as he infromed me, i was not able to do so. On your website your minimum recharge amount starts from rs. 100 /-, even though i did recharged with that amount. I don't know why my account is still suspended even after i have balance of rs. 200/- in it now. I called again in your customer which as per you is the best, where again i waited 10 mins for someone to pick a call and help me with my problem. Luckly after 10 mins a girl picked my call, who asked me my details and everything and then kept my call on hold for like 3-4 mins, then suddenly she told me that she is transferring my call to i don't to whom where again i have to wait for like 5 mins and then my call got disconnected with message that your # experts are very busy with others.

I have to you people do advertisment like your company is the best and the when giving service this is your reality. I left your compmany's network due same such kind of problems, now i think i have to disconnect your dth connection also.

I am not writing this to you peole to helo me with my problem, but to let you know your reality, letting you know what kind of suckers are you people.

Thanks & regards
Mohammad ali khan
Lms coordinator
M: [protected]
E: [protected]@gmail.com

I am having a broadband connection of airtel for which i did payment on 30th january (6 month plan). Now again after a week, i got a call that i need to pay bill for other plan which i have changed as this is advanced rental service. It meant that whatever payment already did was wasted and i lost my money. I did ask to customer care before changing the plan and they mentioned i need to pay bill after 6 month of activation. They never mentioned my current payment will be wasted away.

Broadband id: [protected]_mh
Name: hardik jethva
Mobile no.: [protected]

On[protected]:15am, i tried to recharge my mobile phone using the airtel app. I had enough money in the airtel payments bank. After submission my money was deducted from the airtel payments bank that did not provide me any transaction id and i was told to wait for the response of the service provider and if the recharge is not successful, i will be reimbursed. Till now there is no response either from the app or through message. Customer care line is also not responsive.

Hi team,

I have been using airtel dth connection since a long time. As per tri guidelines i have chosen a set of packs but few channels which are already included in those packs are not visible to me (Error code b001). I tried to contact couple of times to airtel cst care, even to their nodal office (Pune) but they were least bothered to solve my problem. Even through i have been paying for those channel. Kindly look into this on priority and please make sure these channels are visible on my tv (Else a refund could be initiated).

My dth customer id: [protected]
My mobile number: [protected]

Below channels are not visible to me even though those are subscribed by me:
Living food hd: channel 417
Times now: 368
Mirror now: 377
Sony sab hd: 127
Sony bbc earth hd: 439
Axn hd: 162
Sony ten3 hd: 290
Sony ten2 hd: 288
Sony wah: 224
Star gold select hd: 208
Star utsav movie: 225
Zing: 501

Regards,
Rajatsubhra sarkhel

I have done recharge on a wrong no due to one digit mistake. I call on airtel customer care he does not repond me a in good manner nd refuse to reverse amount. Wrong no is [protected]. Recharge amount is. 199. On 2.22pm dated[protected]. By my airtel appwallet. Please solve this problem. The correct no is [protected]. Plz solve this issue at early stage so that i get my credit...

Hi team, as per new rules i had selected my own package by going on airtel website and had submitted the request on 30th jan. However, there was no change in subscription and today they cancelled my old subscription too. When i call there customer care i am not allowed to speak to a customer care agent. I dont know where to complaint olease help.
Also note that airtel has given channel 998 to select packages via tv, however it only works if one choose the packages they are selling and not on alacart. Kindly help
Thanks, airtel customer id [protected].
Mobile: [protected]

After the trai guidelines, airtel started broadcasting a message that the customers should select required channels and when i do that, the basic recording service that i am eligible for lifetime free because i bought hd recorder (Dvr) set top box by paying around 24, 000/- with yearly subscription for the highest pack available with airtel. I was told that irrespective of what i subscribe for, i would have the recording facility always available as i have opted for dvr box.
Now suddenly the recording services are stopped and there is absolutely no response to requests to activate the facility. I try calling the customer care and never get online as it goes on waiting for hours and i sent email, logged complaint online, and i have also contacted nodal officer and appellate too but absolutely no progress on this since a week.
This clearly shows how airtel is ignoring customers after collecting money and promising services.
It has been a trend for airtel to do this with all type of services like mobile, internet and dth. No exclusion. Everything is against the customer's interest and is only for building the customer base and collecting money.

Hi, I have recently ported to airtel from vodafone and got my number [protected] got activated on 31.01.2019 from that day onwards i'm not able to recharge ( Via EC, AIrtel Store and Online) and because of that now my outgoing and incoming have been blocked. I have spoke to customer care and Airtel Relationship Centre but till now there is no solution.

I have been told that there is some issue with the backend server and this problem is being occurred to all the new customer but when i was in the Airtel Store i saw a customer gets his FRC done with no issues and the store executive itself said those word.

Repeated follow ups regarding this issue but still it has not been resolved.

Please resolve this Issue ASAP or Make changes to receive incoming calls and message to my Airtel prepaid number [protected] till the issue gets resolved.

Reference no. for my complaint request earlier CONRC[protected].

Note : after this also i went to Airtel Store and contacted the Customer Care all they say is i have a sent a e-mail regarding the problem and will be sorted out in 48 Hours. But it's been 7 days and still not resolved and now my incoming and outgoing stopped and it become a huge problem.

Kindly please resolve the ASAP.

Thanks.

Don't know if airtel has closed down the dth services business as these folks are just disappeared since last 7 days. Impossible to reach them... Screens are blank, charging double the money for nothing... Wrong channel packs... No resolution and still full of confusions.

Its really bad to see a brand like airtel falling down... Very disappointed.

This is about dish tv services post 1st feb after trai.. Been facing issues. Hae sent several mails to airtel email id wwith copy to nodal officer but no ne has even bothered to reply till date
Below is the summary of mail sent against my customer id [protected]
Hello,
This is quite disheartening that airtel dish tv after trai guidleines have not been managing the transition professionally at all.
To ustmost disappointment & anger, your customer agents are not completely equipped with the new plans or trai guidelines
You as company is just busy menting money & cheating your customers for no fault of theirs
I have been facing nightmare expressing my concern to your agents & worse is your customer centre lines are busy & even after holding/waiting time up to 30minutus, we are unable to speak to your agents since last 3days
Is it intentional to avoid the replies???
Below is the brief of my concerns & issues related to my account:
1. Had approached your customer centre towards mid of jan 20019 with assurance of all plan details will be communicated over the pone, which never happened
2. I was proposed to recharge my dish tv till feb 1st/2nd 2019 as after that new plans will be implemented
3. I spoke to one of your agents again on 30th /31st 2019 & accordingly had opted for new plans before midnight on 1st feb2019. I have 3 connections on which primary 001 has had mega pack paid in advance & had validity till july 2019.
4. Have already received automatic message from your side that, thanks for choosing new plan, will get confirmation once updated
5. Further, per trai no tv will be blackout but my secondary connections were blacked out due to less balance on 1st feb 2019
6. When i called i was asked to recharge both the connections for an amount of rs.150 stating reason of being low. Was waived off rs.20 plenty i had to speak with one of your agent simran who was incapable of managing the queries raised by me
7. I had requested him to raise the complaint & issue complaint number & he wasted time & finally refused to provide complaint number stating that your system can take the complaints. More so, i had requested for call back from supervisor for which he took request without giving nay request no & till date no call has been received so far.
8. Also, when requested for update on my money that is available against my account till july 2019, your agent had no clarity & let it unanswered on credit issue to my account
9. I wanted to have an update on my confirmation on new plans which was/is not received he asked me to wait for 24hrs i, e till 2nd feb or 3rd feb & today we are siting on 5th feb with no confirmation received on new plans activation.
10. I have had selected new plan on connection 003 online while for primary & 002 via channel 998 against which sms was received but no confirmation yet on activation
11. I have been trying to reach your customer care wo fail.
Kindly tell us were do we go now. We are left in lurch & there is no clarity on when new plan will get activated.. I have recharged for rs. 300 & assured this will be working per old plan i have been using & validity till 18/19th feb. 2019
This seem to be clear case o[censored]nprofessional, unethical practice’s followed by your people & your organization
I need immediate resolution on the same & credit of my money.. Am expecting someone to reach out today, else, am not interested to carry on with airtel dish tv & would take up the matter with trai * consumer forum for breach of guidelines & register a case of forgery & cheating

One of the worst service i have experienced from airtel dth service. Its been a 6 days you people are giving lame reasons. I have done my dth recharge from february 1 i'm not getting my selected channels. Daily i use to call the customer care and waste my 1 hour and they assure me it will be done next day... And its been 6 days.. Today its 7 th february. Even today i called them up they assured me within 15 min it will be resolved. Worst service ever

Dear sir / madam, i have airtel digital tv connection with id[protected]. I had deposited subscription rs 457 on 1st feb 2019, selected my channel pack as per trai rule. But airtel digital tv stopped my all channels on 3rd feb 2019.

Afterapproach towards the air tel customer care for resulation and issuing of the complaint that exppressed their server is down so they can not take complain either on telephone nor online again.

Request your assistance for activation of our channel as per our subscrition.

Airtel digital tv is not giving me new package what i have selected, i am recharged with rs320 dated 06/02/2019, but till today have not started my new package also they have stopped my language channel no :751, i called airtel digital tv no response given to me is it what airtel digital tv is still giving me new package, please help me to get new package

My name is umasankar my number is [protected] iam facing network issue from past 1 and half years every month iam making complaint which is use less no response from them they are providing worst service iam keeping call forwarding to my bsnl number and attending calls is i get otp messages my life will hell will be roaming around to get message kindly consider the above complaint and do the needful

We are facing very poor network and data connectivity in 14th avenue gaur city 2 greater noida west. I have made complaint to the customer care many times from past 2 months but nothing concrete happened. Is this for what we are paying to airtel. How can they claim to be best network and fastest 4g when there is no coverage, voice breaking and no internet in the above location. I am really frustrated by airtel. Currently having 4 connection of airtel in home and really struggling for connectivity.

Dear sir/madam,
As requested by trai rules, i have created my own plan by selecting only the required channels and received a message that the plan will take effect from 48 hours on 31st jan 2019. But now no channels are coming, when i checked on my artel app my plan than see 2170/month plan is active. When i called the customer care center, no satisfactory answer or definite answer is forthcoming. My airtel customer number is [protected]. Please rectify the problem. I have a long duration pack.
Thanking you,
Shubham

I paying four hundred only specific channel but not working the all my channel so please broadcast all hd hindi movies channel other wise i change the set up box to other company because i don't want thats like company, because i paying all hd movie channel but don't seeing so please solve my problem other wise i don't like this type company. I hope you solve my problem i waiting and please please on my hd movie channel utv hd i hope you understand

I am writing this mail from last one and half month to refund my amount as i am asking for it from last 1 and half months and no steps are been taken from airtel digital team, they just send some engineer at my address and my problem was not solved at that time also, but than i again called airtel customer care and ask o stop my subscription they said its done but when i checked my account my account is being deducted on daily basis.
which i am really not going to forward for this now anymore.
Request you to please refund my recharge amount.
Even they forced and harassed us to close our complaints and when we did not give them permission to do so... they had done it by their own ways and had closed our complaints.
even now they are just not answering our calls
we are not satisfied with kind of service you are rendering plus your team co-ordinating with.
either you refund our amount or we have to complaint to customer care.
this must be the 5th or 6th mail we r sending request you to please clear this out
Customer Care number- [protected].
Registered Mobile No- [protected]//[protected].
Name - Rohit Sharma.

The Airtel company has changed my postpaid plan to 399 per month without my permission on 06.02.2019 at 8:14pm. This is highly disturbing and wrong on the part of the company because I did not opt for any such change. I was shocked to see the message of plan change on both my Airtel Nos.
The company has no authority to do so without my consent.
I talked to the customer care service but they clearly told me that they could not do anything. I wasted more than half hour talking to them but they didn't resolve my grievance.
I would like to get my old plan be activated on both the phone nos. immediately.

I'm abroad, recieved a text on feb05 that my sim will stop incoming services on feb19, so i waited to recharge it as soon as possible. But today (06feb) i received a text @2:30pm indian standard time, that the sim will stop receiving incoming services on feb06. And i tried to recharge my sim 2 times hereafter with minimum balance of 23rs to keep it active, but recieved texts which says transaction failed. But the money (2times the recharge amount) is debited from my axis account. Kindly see to it.