Airtel Complaints & Reviews

Hi, after trai new rules amendment airtel digital tv service is stopped. We are unable to view any channels. While i already choose my packs (Selected channels). Airtel is unable to activate my pack on my account also i tried to reach customer care executive they are making me fool, such as system is not working, your pack will activate within 48/24 hours.
Dear airtel please stop cheating with indian customers.

I am living in ashraya 9, new ranip, ahmedabad area.
There is very low mobile signal available for call or internet.
Calls are not connecting properly and getting disconnected due to low signal connectivity. If required please call me for more information.
Please do needful because this is very problematic for professional work.
Please check from your side and provide quick solution

I have received a call regarding fixing of airtel tower in our land and for fixing that they are ready to pay me 35 lakshs. Initial pay of 17.5 lakshs told will be payed by cheque after for clearing the cheques telling me to pay 25000 rupees i need to know a the details about this and i am attaching an noc with which is provided by airtel

Sir, this is regarding to above subject, i have airtel dth customer id [protected], opted my own new package as per the trai's compliance on 1/2/19 & received a message from airtel dth that my selection of new package will be activated. But till date even after 4 days my new package not yet activated & forced to continue my old package. They don't comply trai's new rules. & their customer care is not working, put it in off mode deliberately. Hence i request you to do the needful. Thank you.

Have been trying to get the new package updated since last fortnight.
I was told to give the request cz the new options with new available only at the 13th hour, that is, 31 jan.

Your terrible website logged me out (Perhaps every customer), a dozen times, every time within a minute. Finally with great efforts i could finally update my request.

But, after 4 days and innumerable number of deadlines, still my package is not active. Even the few channels i was viewing, are no more available.

Since morning, the few times i could get connected to a customer care representative, after hearing my complaint, would put me on hold, come back after a minute, and repeat a funny by-hearted phrase three times, to check if i am available at this end. And hurriedly disconnected.

What pathetic state of affairs and you claim to be a1 service providers. Are you serious? I am apalled.

Would you kindly disconnect my connection and refund my ₹350 that is already there with you.
And spare me the horror of how and why i am being fooled, perhaps like a thousand others.

A disappointed customer!!!

I am, a subscriber of airtel digital dth services (No - [protected]). On 04.02.2019, all paid services of my accounts have been de-activated, despite my having chosen the new package as per trai guidelines on 30.01.2019. I also had sufficient balance as per my old package which was valid till 09.02.2019.

2. On reaching out to customer care, i was informed that my old package has been de-activated as per trai orders and the new chosen package can only activated from 07.02.2019. Thus from 04.02.2019 to 07.02.2019, there will be no dth services available, for no fault o[censored]s.
3. This is apt case of dishonouring trai orders and immense disservice from airtel to the consumers who are abiding by trai. Also the company has charged rs 202.00 as ncf charges instead of rs 153.00 (Rs 130.00 + gst) in the new selected package.

4. Please intervene to stop these fraudulent activities by dth companies, airtel in particular.

Hi,

I am trying to contact with customer care 12150 since last 24 hours, but no response getting form. On the 30th jan 2019 i made my own plan through self care but still not implemented, moreover all the channels disconnected.

Is this your services???
Are customer care executives on strike???
Very poor service of airtel disgitaltv i am facing, now just want to discontinue the connection.

I called on toll free number and they hav charges me 40 inr without the tariff charges details but according to trai notification dated 6 th january 2012,

"in order to ensure that a consumer is aware of the charges payable for availing such services, the regulations prescribe that in case of prs, the consumer should be informed of the charges for such service before materialisation of the call and in case of value added service, he should receive, before activation of such service, information about the charges, validity period and the procedure to unsubscribe from the service."
But flatly they didnt.

I'm unable to use internet as service has stopped automatically last month for 2 weeks and then started automatically, then internet worked for few days and then 4-5 days ago internet stopes working automatically. called airtel cc and logged a complaint as well. Today again when i called in came to know that detailed bill is showing internet usage for yesterday's date. Which is quite hilarious as on my handset internet isn't working and i'm using wifi and still it's showing the data usage. I'm completely fed up from this garbage service of airtel. my life's biggest mistake is to choose airtel.
Till date network issue and no internet service at all.

My connection id is [protected]. I am unable to watch any channels and there is total blackout. After calling airtel dth customer care they are responding that it will take 3 more days to solve the issue.
They initially misguided me that long term packs which i took on 7 dec 18 till 6 dec 20 will get terminated as per trai guidelines and only way to watch without interruptions is to select a new pack.
I selected and now 2 days completed.
This same issue is there with other consumers also..
I am sending a copy of complaint to trai and organisation also.
Will go to any depth to punish airtel dth company

Waiting for your response
Regards

Shivani sharma

Hey guys,

As per trai’s new notification i have created my own custom package (List of channels) on 25th of jan 2019 and forwarded to airtel and they confirmed the same that and even i got a message too from their end that it has been received and will be applicable from 1st of feb 2019.

But it has been more than 80 hours now and no channel is working. I have tried to reach them (Airtel customer care) via phone on various occasion and they say that wait for few hours more and so on.
Channels are still not working and now their number is not connecting either.

Simply these people are humiliating the customers now.

I am also going to raise the same complaints on other forums and social media too.

With kind regards,

Airtel dth went to suspended state.in order to select the channels i need, it asked to recharge for 480. After i recharged, the account is still in suspended state. Now if i click on "choose now" for selecting channels or "change plan" its saying balance is low and recharge for 100. I even did that once, still its in suspended state and i'm not able to change plans or select a la carte channels. Please look into this issue and let me know asap.

Hello everyone,

As per new guidelines from trai, i have opted out few channels before 31st jan. Also received confirmation sms that will be activated. However since 4 days my all channels are deactivated. Error code is 4. And customer care are reiterated only one lines that sorry for inconvenience. Tell me guys. I'm paying for the service which i haven't received and my daily cost are auto deducted by airtel dth. I'm really fedup chasing airtel company each day and still problem is same.

I have selected the channels as per trai, but it didnt get implemented on 1st feb, when i contacted customer care, the customer care says trai hasnt implemented it yet. It seems the airtel dth are fooling customer. Trai should seriously look at the schemes they have implemented as the dth companies continue to fool customers. Really bad experience with airtel dth

In dec 2018 i called airtel digital for the pack they replied last date is 31st we will inform after 27th jan. On 27th i select my pack and sms generated code to their 54325 number. I got confirmation sms that thank you for selecting pack but after that on 31st i receive sms about to select the pack again i called up them they said again you have to do. Same thing i done on 31st jan and 2nd feb but still my pack is not updated and i am not getting any type of help from tairtel side only they are sending the sms saying select your pack otherwise they will automatic change to closest value pack. On 2nd feb i talk with their senior but still not got any solution.
Cust id :[protected]-001

Hi sir,

Actually i recharged online (To my airtel sim) on 03/02/19 for rs 199 at 9.25 pm but it didn't reflect in my balance so again i recharged online at 9.31 pm for rs 199 but my bank balance got deducted twice (199+199) of rs 398 so i'm paniced whether i'll get refund from airtel of rs 199 because of twice recharged or will the pack get transferred to the next month or will my current gb is going be 3gb per day because 199 recharge service is 1.5gb per day soo will it get doubled? And after a lot of sruggle i got this platform plzzzz slove this i need the confirmation so that the extra 199rs recharge how's it calculated!

Thank you

I have recharged dth registered with mobile number [protected] today with rs. 210 at 3:30 pm.
1. I have requested for new pack at date 02/03/2019 at 5:00 pm.
3. My balance is deducted rs. 15 for today already but after four hours still pack is not updated.

I scanned the generated qrcode and sent it to "54325" : "it says keyword not defined".
After that i sent it to [protected], but pack still not updated after four hours as it said by customer care executive.

Sir i have recharged my airtel mob [protected] on 01 feb 2019 with an amount of rs. 46/- and it was deducted against hellotunes charges. On receipt of sms i responded quickly and stoped this service immediately. I didnt use this facility but amount deducted not refunded after complaints through my email. This company deducting crores of rupees from customers illegally. So i request to carry out a facts find by the govt agencies regarding unnecessary harassing the customers and looting their money. With regards.

My airtel customer id is [protected]. Im in mysore city. My airtel dth connection is in the nameof my father p s periyasamy. I have changed my airtrl dth package on jan 31 through my airtel app. All myother channels have bern suspended since feb 1 but my new channel package has not been updated yet. Its now 48 hrs since the service provider has stopped all my channels. I have balance more than 300 in my account. I have called the customer care three times. I was asked fr 24 hrs time maximum for the updation. Its already 48 hrs now. Im also not able reach the customer care executive. I have tried the whole day. Above all this airtel has deducted the money for the two days which there was no service at all. How long should i wait to get my channels working??? I have also sent a complaint e-mail to the airtel people. Still no response.

Airtel has not given any details and even the accounting details are not available.
I feel really disappointed with the service. My charges have increase and the channel numbers in my package have reduced. I failed to understand the trai rules which says the charges would reduce but in my cas it is other way round
Number of channels which i used to see have been reduced and the tariff has increased for less number of channels???