Airtel Complaints & Reviews

Respected CC Executive,

I am 15 year old AIRTEL Postpaid Customer. My number is ********* [protected]. Here is my LOG what i went through in last few days. PLEASE HELP ME to solve it.

[protected]: I called customer care to convert to PREPAID, They refused and asked me to shift to Rs.199 POSTPAID Plan. I said OK and then thay again called that they ll give Rs.249 plan which I SAID NO and told that i ll shift to JIO by porting.

[protected]: I messaged 1900 for PORT and got UNP number.

[protected]: Got message from AIRTEL that they shifted my plan to Rs.199 without my concent.

[protected]: I went to AIRTEL CENTER at NEW CG Road, Chandkheda and executive MR DESAI / MANISH SENMA behaved rudely to me and told that now PREPAID plan cannot be converted till 90 days.

[protected]: I took new JIO SIM for porting. I paid EXTRA 150 Rs to AIRTEL so that my bill remains OVERPAID so that my porting request cannot be rejected.

[protected]: I got SMS from AIRTEL that my plan has been changed to AIRTEL PREPAID without my concent.

So again I recharged few Rs to use my SIM for few days.

[protected]: Got message from JIO that PORTING cannot be completed as my number [protected] is not active.

[protected]: Went to AIRTEL CENTER at NEW CG Road, Chandkheda and executive MR DESAI / MANISH SENMA told me that now you solve it by yourself by email to AIRTEL centers or whatever you can do.

I have been an airtel prepaid customer for many years but for nearly 2 months i have not been able to make a single call. Generally i heard "out of coverage area".
I am also facing network problem with the internet.
I dont know what is the problem and i don't want to know. I am paying money and i want my services.

My mobile number is [protected] and sim is 4g.

My airtel payment bank account number is blocked
we need to start it my account number is [protected]
Please start my account
My address is
VPO NEHRUGARH
district - Rewari
State - haryana
Pin - 123303
My account is blocked at least 5 month approximately
I have many problems create due to my account blocked
Airtel app not recharge any number and not any transaction

Dear sir,

I am using airtel network fast few years, they have charged me amazon prime membership without my confirmation, when i asked them to waive off the money from my bill as i am not interested in renewing the prime mebership, they are not ready to waive off the amount. And they are telling if i dont pay the amount then they will disconnect the connections,

Past one year i have also complained about network issues but thy have not sorted and that complaint is still open and i am not able to use the full facility as i am using post paid plan.

Please help me and ask airtel to waive off the amount bill and other details are given below.

Mobile no-[protected]
Relationship no-[protected]
Bill period -26th dec to 25th jan 19
Bill amount-1587.04

I have done recharge of Rs 998/- from Airtel app as i had a previous coupon in the app of Rs 50/- hence after applied i had paid amount of Rs 948/- which was deducted from my wallet, even i got conformation SMS of the same (TransID #[protected] and[protected] but till now neither the validity is extended nor the outgoing is activated . After calling to Customer Care they only give me assurance but did not solve the problem, i received a mail stating that my problem would be solved by 28-Jan-19 by 10: 55 am but till now it not solved yet its 29-jan-19 .Complain # as per email i received is CRDNU[protected], its 5 days i cannot make any call, kindly look in the matter

I have ported my number [protected] from jio to airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls and i am going to consumer forum against it.Â
This is such a bad service for prepaid users like us. We wholly depend on our phone.Â

Your associates keep bugging us about your plans and finally when we try it we have to face this. I urge you to start my number immediately

I have ported my number [protected] from jio to airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls and i am going to consumer forum against it.Â

Your associates keep bugging us about your plans and finally when we try it we have to face this. I urge you to start my number immediately

Thanks

Hi there. I have registered 2 complaints and submitted port request as im unable to use my 4g mobile data. It worked for couple of days in the month and stopped working after that. I got a call from airtel regarding the port request and they saidy 20gb per month allowance is over thats why the network speed is reduced. But i have 150gb as roll over data in my account. I have béen charged full amount and your team is not really helpful to provide waiver for loss of credit. They waived off some 46 rupees for the service which is not activated from my end and i don't know what vas is that till now. None of your customer service agents were helpful. They all said i'll get a call from network team which i was just a blank call. They called me but they are not able to hear me. I think your network team themselves is searching for network here. I'm though happy with my airtel plan the retention team offered me extra 20gb which is no where related to my issue. My two concerns are :
1. They need to apply waiver for my loss of service and good will gesture for the troubles i have gone through without internet for more than a week.
2. My mobile data issue has to be fixed completely. I wanted to use the roll over data stored in my account. If a customer can use only allocated 20 gb data then what's the point in roll over data option you guys giving.

My airtel relationship number is : [protected].

Hopefully i should get a resolution to continue my customer ship with you

I have a corporate account, they have tendency of starting vas service without consent and sending over charge bills. Despite the complaint on enterprise mail id which is meant for corporate clients. They are unable or rather unwilling to settle the dispute and stretching to 3 rd month now. Now they have stopped out going of all the numbers since one week. Very strangely they are giving an excuse that my alternative number other than airtel is not connecting, where as the very number they are talking is my main mobile number and all my business is transacted on that number.

Hope you atlest do some thing to the consumer
Though i have experience with all ombudsmen like bank, insurance etc.. All do favoritism to bank or insurance company or any forum not to the consumer. Knowing that consumer cannot prove in black and white as all are not documented at the consumer end they just express only verbally and your people also give verbal answer and not any written communication of their weakness or inefficiency or service inferiority.

I visited airtel annanagar, chennai 600040 blue star center thrice since 10th of january, till yesterday[protected] to make the payment. Their cash payment machine is down for one month. It seems the show room people say they have communicated and they do not accept cash payment in counter this is not the first time either due to net down or payment access machine down and even people like us who use your service for more than 15 years are really getting upset of your service added to this today you people blocked my cug numbers out going calls though you did not accept payment and earlier also i have end up paying penalty many times due to your in efficiency of system or airtel's poor net work connectivity in your show room itself. Apart form this. Since i took your connection in my billing address home the net work connectivity is poor and no response even after complaining many times. Every time you team visit the place and just confirm the signal is poor we will report and they nerve report back of any action nor any improvement in signal.

If this attitude of disconnection shows you are not bothered about the consumers and only money and that also those who want to pay before time your poor band width in your own show room declare many time that air tel 's cheating of consumer through media hype.

Only if at all god is there he has to come and experience these hassles and punish

I have visited two times airtel store and submitted valid id "aadar card" for address proof with port id no. (First initiative - 9/01/2019 and second re - initiative - 19/01/2019).

But, i have still doing wait for port my no.[protected] from idea to airtel after all clear outstanding with exist service provider.

Airtel does not have any strong reason for mnp port cancellation.

I have done more time inform and communicate in writing to airtel customer care, airtel nodel officer and airtel appellate authority up west but no satisfaction and solution have been still got.

Hello,

I just ported my number [protected] from idea to airtel last week and as per the tat, the netwok on my idea sim went off however airtel never came up! I am missing lot of important call and messages as there is no service. When i called the customer care team they reluctantly told me that i have to wait for 24 hours as some issue is going on!!! 24 hours without cellular service!!! The associate said it so casually but it's such a pain! I want to do some banking transaction but i am unable to do it as the otp is received on this number.

Please look into it asap and start the services

Suresh naidu
[protected]

My airtel number is +91-[protected]. I am using this number from 2-3 years.

I am getting invalid sim problem from yesterday evening. Please request you register my complain. Always i recharge this sim with 3 months unlimited pack, currently also this pack running and it will go coming 2 months.

There will be no issue like kyc because i purchase this sim by adhar card only. Infect if there will be any documents or any other update required then i should receive messages/alrert from airtel but i don't.

My alternate number +91-[protected].

I've ported my no. From vodafone to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, i couldn't believe how airtel is so weak in customer service. Kindly resolve the issue at the earliest.

I have raised so many complaints regarding Airtel Network issue ssince 4 years and Airtel did not installed any Network Towers or Airtel Boosters to boots the Network
I frequently follow up on emails, but no action from Airtel side.
below are the complaints nos with date.

71796039 dt 07/10/2016
85258119 dt 30/5/2018

Sir i have ported my mob no [protected] from idea to airtel (In pre on post plan). the said no was activated on 21 jan 2019, but till time my sms service has not been activated. I am facing lot of problem. i also registered a complaint for the same but no action has been taken till spent of 8 days. Pl do the needful at the earliest to start my sms seevices by your best services.

I recharged[protected] for plan 998 on jan 24 and i did not receive any success teansaction message so recharged again for plan 998 on jan 26 also. As i haven't received the refund amount for failed transaction, i checked the transaction history once again where it is success actually. So please refund the plan 998 pack. I recharged both times by using my airtel app only.

WHY IS THE AIRTEL NETWORK DOWN SINCE 6PM 28/01/2019
I have important calls to attend and your network issue is causing a lot of problems. Kindly resolve   Replace all

My name is olusegun alabi with phone number [protected]
I have been a loyal customer since the year 2003/04 (About 16 years) and i needed to load up my data bundle thus i visited 2 of your outlets (Silverbird galleria & adeola odeku) both in victoria island in lagos but to my greatest surprise both outlets indicated that they do not have pos to use and particularly at your adeola odeku where pos was provided it was so surprising when the client rep informed me that the pos does not accept credit card!

I was appalled that at this age and time where other communication outfits including yours are touting 4g network and with such a zeal. It will be said that airtel is using facilities that is not even 2g compliant to say the least that all transactions is cash based

Above is beneath a corporation as enviable as yours and i am indeed dissappointed to say the least

I sincerely believe that this will be corrected forthwith and the right trainings be handed down to all your frontline personnel going forward to avoid not only such unprofessional utterances but be resourceful at managing situation to have your outfit standing tall within competitive arena

Segun alabi

I had a coupon of 50 rupees in my airtel account. Previously i tried to recharge the plan of 448 using that copoun but somehow the transaction failed and then after my copoun is not showing in my account.
I had that coupon, and tried to solve that issue with you costumer service and they asked me send the screenshot as i got the copoun so i m attaching the screenshot.