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Updated: Jul 7, 2026
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A
amitkjha.77
from Gobardanga, West Bengal
Feb 28, 2019
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On 17th of february'2019, Rs.399 recharge was done through Citrus Airtel.The message was also given that the recharge was successful.However the recharge for the mobile number [protected] was not done.The transaction reference number that was given is:[protected].
When we contacted airtel customer care, they said that there is no such transaction reference number.However the amount is deducted from my HDFC Bank account.Its now 28th of february and amount is still not refunded back to my HDFC bank account nor the recharge is completed.
Really feeling cheated by airtel.
The screenshot of the message from Citrus airtel and an image of debit of Rs.399 in my bank account is attached for the reference
Airtel customer support has been notified about the posted complaint.
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    V
    vin88904
    from Bhopal, Madhya Pradesh
    Feb 28, 2019
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    Address: Bangalore, Karnataka

    Recently, I bought an Airtel postpaid sim. The network service was very good. However, a few days back my outgoing calls were barred citing unsuccessful address verification. Upon enquiring I was told I did not respond to their call. So I requested for reverification, and also received a call about expecting someone to arrive at my office. No one turned up and my service was barred again causing severe inconvenience when I need it. I believe the people who are supposed to verify are too lazy to do their job. I am seriously planning to move to vodafone.
    Airtel customer support has been notified about the posted complaint.
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      S
      Satyajit_CC
      from Kolkata, West Bengal
      Feb 28, 2019
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      Address: Barshul Unnayani, 713124

      Slow internet speed including apps, web browser, cloud, streaming, youtube, dowloads even from playstore.. Maximum speed i get is below 40kbps instantly for last 2-4days (25, 26, 27, 28th feb-2019).
      I hv 3 smartphones with 3 airtel 4g sim (4g net pack active). Ihv try so many methods to recover the speed like rebooting, reseting, sim switcing, data roaming on/off, apn, etc.. But still not get in to 4g speed.

      My airtel no. [protected]; [protected]; [protected]
      Airtel customer support has been notified about the posted complaint.
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        G
        Ganesan Lalitha Venkatraman
        from Chennai, Tamil Nadu
        Mar 2, 2019
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        Address: Dr Thirumurthi Nagar 5th Street 4/9, 600034

        I have included Telugu channels in my package but they are not appearing in TV. Complaint lodged No action taken though it is more than 7 days. Money deducted from my deposit.spoke more ten of your executives. They feel it is technical defect . Even after 15 days my problem is not solved. I all customers opting for Telugu channels must be facing same problem. If it cannot be rectified arrange to refund my advance of ₹2500/=. I will contact some other service provider.
        Airtel customer support has been notified about the posted complaint.
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          M
          Manikandan Soubramaniane
          Feb 28, 2019
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          Address: Bangalore, Karnataka

          Hi sir

          I am writing to you with regards to the issues which i am currently facing with my airtel dth, airtel digitaltv id [protected].. On 28-feb-2019 morning, my dth service stopped with error code 4. I called customer service and i was told that server is down and they can't check my details and asked me to call back in 1hour time. I called 2hrs later, i was told that my current plan is not valid anymore and i need to move to new plan as per trai's regulations. I understand trai advised service providers not to impose new plan until 31st march 2019, customers can choose new plan anytime before 31 march. Could you please help
          Airtel customer support has been notified about the posted complaint.
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            S
            Sudtrz
            from Uttiramerur, Tamil Nadu
            Feb 28, 2019
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            Address: 620019

            I'm using airtel prepaid internet services. It's a daily use of 1.5gb plan. When ever i open youtube watch vedios, an advertisement plays without my permission. This adds are played in the starting of each vedios and also inbetween vedios frequently. All are commercial and cinema advertising vedios.
            How airtel can use my data and money for playing their advertisements?

            Jaihind
            Airtel customer support has been notified about the posted complaint.
            View replies
            Dear team please help for unable to access my ambassador I'd
            Reply
            Amit.loving's reply, Feb 19, 2019
            Dear team please help I m unable to access ambassador I'd.
            Without informing my DTH provider has activated channels and asking to recharge every month beside i have yearly pack. So irresponsive action from customer care executive against the complaints. They are unable find any mistake and hiding all information from customers.
            Reply
            [protected]
            Reply
            My sister airtel sim card missing sir Please block the sim
            Sim card number; [protected]
            Reply
            2 days back i recharged my mobile number [protected] on that plan of 169 / 28 days. Very very dead slow internet even though in heart of the city. Ordinary message, mail, banking purposes like small things i can't do.
            Surely i wil prefer another network.
            Reply
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              S
              Soham Darekar
              from Bhusawal, Maharashtra
              Feb 28, 2019
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              I have just ported my bsnl no. to airtel. I got a message from them telling me the time after which I can insert the sim and call for tele verification . I am trying from 2 days from the given time and date but the call automatically disconnets also I am unable to recive calls I have frustreted trying to call them. Please help me I need the mobile no. for various important works.
              Airtel customer support has been notified about the posted complaint.
              View replies
              I recharged the wrong number on 17 February 2019 through the My Airtel app. Kindly rectify this error.

              Wrong Number- [protected]
              Recharge- 399
              Reply
              Hi, this is Saligram Sharma having prepaid connection no [[protected]]. Today I lost my mobile, i want to request the Airtel team to please block this Sim card.
              Please as soon as possible to block this sim card.
              Reply
              [protected]
              Reply
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                K
                Kapil Patsariya
                Feb 28, 2019
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                I have ported my number [protected] from vodafone to airtel. But there is no signal in that sim and my old number has stopped already.
                I am facing trouble to contact people and this reflects the bad service provided by airtel.
                It's frustrating not to access mobile network because of poor service provided your company

                I request you to start my number asap fo
                Airtel customer support has been notified about the posted complaint.
                View replies
                I want laat 10 days missed call list pls send the list
                Reply
                sunkanna's reply, Feb 20, 2019
                i want last 10 days missed call list
                sunkanna's reply, Feb 20, 2019
                pls san pls i want last 10 days missed call list
                I can't make outgoing calls or send SMS but I am able to receive incoming calls. I can't even call or SMS customer care. I even checked all the settings and my message center number. No problems there. No problem of balance either.
                Reply
                Issue in Postpaid to Prepaid conversion
                Reply
                Wrong number-[protected]
                Transaction id[protected]
                Amount-448
                Correct number-[protected]
                Reply
                Dear sir, urgent request
                Cancel my below auto pay airtel payment immeditely since there is no due as on date and also i am not interested to continu bill desk.

                Manoj sharma
                mb:[protected]
                Reply
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                  N
                  NishantBansal24
                  from Basi, Punjab
                  Feb 28, 2019
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                  Address: Jalandhar, Punjab, 144001

                  Just now, i compared airtel dth channel price with tata sky channel price and subscribed to same channels after trai order. I was shocked to see that tata sky was making monthly charges of rs. 390 while airtel dth was making rs. 480 for same channels. On checking at the airtel portal, i found that airtel dth forcibly subscribed me to their own channels in bengali, bhojpuri, urdu etc languages which are of no use to me and hence increasing the ncf of rs. 176 even if i select only 5 channels because 100 channels are already being subscribed to my account which are of no use to me. If i select first 100 channels of my choice, i have to pay ncf of rs. 245. Kindly take an action against airtel dth. You can clearly see in the attached document that in ala carte, i have 58 channels and 1 dd broadcaster pack which is having 25 channels but still, i have been subscribed to 183 channels by airtel dth.
                  Airtel customer support has been notified about the posted complaint.
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                    K
                    Krati Srivastav
                    Feb 28, 2019
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                    Today from last few hours m not getting any sim services on my postpaid airtel number. I am currently traveling outside of india and my international services were activated, sim was working fine till last few hours but all of a sudden it stopped working. I cannot call the customer care as well since i do not have any other number. I have tried restarting the phone, cleaning sim slot and manually selecting the network but nothing works. I am stuck here without any calling services. Request you to look into it urgently.
                    Airtel customer support has been notified about the posted complaint.
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                      N
                      Nishikant Pathak
                      from Pune, Maharashtra
                      Feb 28, 2019
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                      Address: Plot,N-8,Vishwakarma Housing socity Aurangabad, Aurangabad, Maharashtra, 431003

                      Dear sir,
                      I have your DTH connection, I am selected My own choice package, as par your channel 298 an qr code sms send to you, but till date I have not received confirmation from you and due to this I am pay excess amount Rs. 390. I think it's not proper way of service from you last 8 year I am using your service.
                      From - Nishikant.pathak
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                        B
                        bsnlmritunjay
                        Feb 27, 2019
                        Resolved
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                        Resolved

                        Address: 831013

                        As per your recommended plan of rs 360, we are not getting few channel as listed by you on this plan like many hd channels and some news. I have called costumer care more than 10 times but they are not responding as per our requirements. Please help us clear this serious issue pr i have to change my dth connection.

                        Costumer id - [protected]
                        User name - mritunjay kumar
                        Mar 1, 2019
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Please remove my airtel payment bank account as number of [protected]
                        Name of account holder is Mr Yogesh Kanoja Please unlink my aadhar number to Airtel payment bank account immediately
                        Because so many problems i have face for this reason
                        Reply
                        Sir/mam
                        Maine 360 Ka package liya tha lekin ab usme jyada chenal nahi aa rahe h
                        Expand.aaj tak 9xjalwa e24 cartoon etc
                        Or kuch chenal km Kar Diya h
                        Unko phone bhi Kiya tha lekin koi response nahi h

                        Thanks & regards
                        Nitin tyagi.
                        Reply
                        I recharged my mobile no. [protected] with a amount of 249 through www.airtel.in website on 27 jan 2019 with
                        order id. [protected]. The transaction was successfully completed through paytm ( transaction id.[protected]). But the 249 hasn't been activated yet on my number. Thereby i rqst to kindly process the recharge or kindly refund the money.
                        Reply
                        I recharged [protected] at 10 27 am today on 19 feb 2019 money deducted but no recharge...pl solve the issue at the earliest
                        Reply
                        I have been talking to customer care executive for support, he disconnected my call by saying that I have no issues. Soon after he has called me back by his personal number [protected] and started abusing language and threadening. This how customer care executive supports customer then TRAI must take on it.
                        Thank you for support.
                        Reply
                        My Airtel broadband is not working since 8 days. There is no response from customer care. My mobile no. +91 [protected]. Pls resolve this issue
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                          T
                          trikansha
                          from Delhi, Delhi
                          Feb 27, 2019
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                          Address: New Delhi, Delhi, 011

                          Daer sir/madam,
                          Maine 8 febuary ko apna old pack change karke new pack banaya tha. Jiski i. D. Hai[protected]. Total pack 402 ka bana tha. Fir maine 9 febuary ko 300 rupees ka recharge kiya tha. Kyoki mere account me pehle se hi 111 rupees ka balance tha. Total amount 411 rupees ho gye. Usme se 402 rupees deduct ho gye. Old pack maine remove kar diya tha. Lekin ab mujhe message aa rahe h ki aapka account 28 febuary ko expire ho jayyga. Jabki recharge 1 month ka karaya tha. Jo ki 10 march tak chalna chahiye. Maine bahut baar customer care par call bhi ki lekin wo sun nhi rahe h aur wo bol rahe h ki 575 rupees ka recharge karo. Wo mujhe harassment kar rahe h. Please help me.
                          My customer i. D. Is - [protected]
                          My operator name is - air tel dth
                          Airtel customer support has been notified about the posted complaint.
                          View replies
                          I am not able to access the airtel ambassadors site for downloading form 16 for the fy 18-19
                          while entering password rest option getting many error

                          request you kindly reactivate the ambassadors login option and please send the form no 16 for th fy 18-19 to my personal id

                          employee id : 75289
                          mail id : [protected]@gmail.com
                          mobno:[protected]
                          Reply
                          I have recharged twice for the same number this month, second time recharged wrongly.

                          this was done through netbanking for mobile #[protected]
                          Reply
                          I seleced my preference on 3/2/2019 (ref.id-433157) on airtel welfare website under Change channels option as per new trai rule but the same is not being implemented by the service provider...Rather it tries to impose it's own preference

                          Sampat lal Jaiswal
                          Customer.id-[protected]
                          Reply
                          I tried through Airtel Ambassador Portal to get concern letter but no use, simply they are closing tickets after 72hrs. Even not responding to mails. It's become pathetic.
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                            S
                            Sreenivas Rao
                            from Idukki, Kerala
                            Feb 27, 2019
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                            Address: #117/4/1-A,Aadhya Nilyam,2RD CRS,SAPTHAGIRI LAYOUT,Munnekulalu, Bangalore, 560037

                            Its been more than 3 months i am not using the data card as i was facing too much network issues. Initially we went to airtel marathalli out let on suggestion of one of the customer care executive to change the sim card. We got new sim card by paying 50 rupees and submitting the id proof which should ideally resolve the network issue but it didnt. We were still facing same issue and then stopped using the data card it self and went for some other option. We informed couple of times that we cant continue with this connection if it not resolves the issue. Since it never fixed the network issue we stopped using the same. But airtel is keep on adding the charges each month even the discussion going on and i raised same concern as above. They are forcing me to continue the connection so that they can wave off the charges even though it is not working as expected..
                            Airtel customer support has been notified about the posted complaint.
                            Feb 27, 2019
                            Updated by Sreenivas Rao                             Hello this is the Airtel data card no : [protected]
                            View replies
                            Hello, my airtel mobile No. [protected] and data recharge worth for Rs. 98.00 has been done through online. Transaction details as follows:
                            OTHPG-347632 AIRTEL MONEY MUMBAI dated[protected]

                            Kindly do necessary steps for quick activtion
                            Reply
                            Hello Sir,
                            3 month back I came to KSA, I activated international roaming pack so that I get incoming call, my international pack is my finish, but I cant find network, it shows that" sim card registration failed
                            Pls tell me the reason for that & how can I sort out this problem
                            Reply
                            Mohammedshahir's reply, Feb 21, 2019
                            Actually International Pack not finish
                            Mohammedshahir's reply, Feb 21, 2019
                            still 1 month is there to end international pack
                            Hi,

                            My account no# [protected] with balance is Rs. 387.46
                            It is in "Deactivated" status. Could you please activate it?

                            Regards,
                            Pandiyaraj
                            Reply
                            I got a message from Airtel to get 4g SIM free of cost but people in "Airtel store, balapur branch " are demanding 50rs for upgrade my friend upgraded to 4g SIM free of cost but these people doing business with Sims which is a loss to your reputation kindly take action against them
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                              H
                              Honey Sree
                              from Kamalapuram, Andhra Pradesh
                              Feb 27, 2019
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                              Address: YSR, Andhra Pradesh, 2222

                              Sim card not working that has taken in 2016 so plz unblock it... I have used this just for 8months r 6months that's it... After i haven't used sim today i have taken to use this sim lastly it is not working so plzz help me to unblock sim so that i can njoy the airtel packs... Which gives fastest network..
                              Thank u and try to solve it as soon as possible
                              Airtel customer support has been notified about the posted complaint.
                              Feb 27, 2019
                              Updated by Honey Sree                               When will u solve this problem?
                              View replies
                              With regards my Mobile no. [protected]
                              I have been facing issues with the data Speed.. I have been trying to get some help .. but so far there is none.. this is my last try before I try to port out..

                              Will be waiting for your response

                              Regards,
                              Ummu
                              Reply
                              My phone no is [protected] so please connection is blocked
                              Reply
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                                Murali Ramakrishnan
                                from Port Blair, Andaman and Nicobar Islands
                                Feb 27, 2019
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                                Address: 301, SHASHWAT APTS, B/h KALGI APTS.,, JUDGES BUNGALOW ROAD, Ahmedabad, Gujarat, 380015

                                I had got my sim card changed from your outlet on judges bungalow road, ahmedabad on 22nd feb, 2019. The same was not activated till 25th - when i wanted clarification on the sim not getting activated, the outlet informed me that there is a mistake in the name recorded as against my id proof. While i have two connections in the same name, how can there be difference in the names? Kindly let me know how to ensure that my name recorded at your end is corrected and how to get my sim activated?
                                Airtel customer support has been notified about the posted complaint.
                                View replies
                                Internet is not working despite of series of complaints.I had activated new plan and as per new plan 10gb data is provided, however since last two months net is activated on my mobile no. On complaint only assurance is provided and nothing is moved up.
                                Reply
                                Airtel Digital TV acc No. [protected]
                                Customer Name V K Srivastava
                                Reg. Mobile No. [protected]
                                Pack till 31st Jan VALUE PRIME KIDS MAGIC HD
                                Monthly Rental : INR 298
                                Total Channel : 324 HD : 33

                                New Pack INR 332

                                TRAI RULE VIOLTING
                                1. NEARBY PACK RATE HIGH THEN EXISTING
                                2. DEADLINE EXTENDED TILL 31ST MARCH STILL FORCED ACTIVATED NEW PLAN
                                Reply
                                Need to block few numbers to avoid unnecessary calls. I have tried calling on the service numbers provided by Airtel but they seem to be unvalid.
                                Reply
                                Hi Team

                                I am getting every month bill without proper service. I had informed, I will pay a used service bill. I am not paying remaining bill. I am getting every month added bill without service and disconnected postpaid bill.

                                Postpaid No:[protected]
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                                  N
                                  Nav13
                                  from Hoshiarpur, Punjab
                                  Feb 27, 2019
                                  Resolved
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                                  Resolved

                                  My customer id no is [protected]. I hade recharge my dth with rs.495 on 4/2/2019. Against plan hd punjab sports.495rs. But my account suspended on.24/2/2019. I contect on cc but they said we transferred your to our senior. But no body pick the call. Sir i have a recording of these call. Or my tv screen show payment dew on 5/3/2019.
                                  Sir please see this matter.
                                  Feb 27, 2019
                                  Complaint marked as Resolved 
                                  M.9803714613 [email protected]
                                  Airtel customer support has been notified about the posted complaint.
                                  Feb 28, 2019
                                  Updated by Nav13                                   No body contect me yet.
                                  View replies
                                  Sir ya madam my mob no [protected]
                                  his internet work with very slo and data pack 4g i fill it not comfatbel with your airtel compny plz help hu...
                                  Reply
                                  Hi,
                                  sir please cancel the order for connection of DTH on number [protected] which was placed by mistake.
                                  so kindly cancel the connection.

                                  yours faithfully
                                  pavan reddy
                                  Reply
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                                    H
                                    hereingoa
                                    from Sanvordem, Goa
                                    Feb 27, 2019
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                                    I bought a prepaid sim card from the goa int'l airport 4 days ago. I was told that activation would be possible within 3 hours, and that i should call 59059 to activate my sim. After 4 days i finally got a signal and tried calling 59059 (And many other numbers) however all i heard was a woman saying "the number you have dialled is invalid". I am visiting india for only 10 days - can anybody who has had the same problem help me? What do you think i should do?
                                    Airtel customer support has been notified about the posted complaint.
                                    View replies
                                    I am yogesh Ghuge using ur airtel company's prepaid connection with number [[protected]] and i want the incoming and outgoing details for last three month. if possible Please send call detail on my gmail ID [protected]@gmail.com as early as possible. send me detail. thank you.
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                                      T
                                      TP Singh Sethi
                                      from Buriya, Haryana
                                      Feb 27, 2019
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                                      Address: Airtel Punjab, 160062

                                      Airtel auto deducted rs 23 from my main balancer on yesterday while 15 days is still pending for incoming airtel should confirm from customer before deducting the rs 23. I have to plan more but airtel wasted my money if airtel wants auto deduction then rs 9 to be deducted because in minimum recharge of rs35 there is talk time of rs 26. Please refund me rs 23 so that i may able to recharge as per my decision. I think airtel da diwali nikal haha hai. Please stop such type of practice for cheating the customer otherwise i have to port in bsnl which charge rs 36 for six months. Please refund rs 23 otherwise i will approach trai and consumer court.
                                      With regards
                                      [protected]
                                      Airtel customer support has been notified about the posted complaint.
                                      View replies
                                      I think airtel payment bank cheats the customer.I purchased an amazon gift card worth Rs 2000 on my airtel app on 26/02/2019.But i don't get on mail yet.I complaint on customer care many times but no response from their side.Please help me take proper action against them.
                                      Reply
                                      Hi this is the worst case I encountered before my network was Vodafone which was far better than this ported to Airtel this is first day facing issue with full network not receiving call not getting call I don't want to stay in such third class network
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                                        M
                                        mehpat
                                        from Vadodara, Gujarat
                                        Feb 26, 2019
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                                        Address: Ahmedabad, Gujarat

                                        Hello My name is Rakesh and i am customer of airtel d2h . i have complain about change my mobile number in it. i raised request to customer care of airtel round about 3 times all time airtel customer executive your mobile number now updated but still not my mobile number is change now i want to change my plan but OTP go to my older number if any buddy use my account how can i protect my account.
                                        my airtel digital tv no- [protected]
                                        my contact number [protected]
                                        Airtel customer support has been notified about the posted complaint.
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