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Airtel Complaints & Reviews

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Updated: Nov 1, 2026

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Address: Hsr layout Next to bata sector 1, Bangalore, Karnataka, 560034

Hi,

My airtel prepaid mobile number [protected] does not get any signal on the phone and it says not registered on network. Been using this sim for almost 9 years. They asked me to visit a branch which i did in hsr layout next to bata showroom. The person at the counter told me that the number has been deactivated and that he will check whether we can get the number back again. He made fill up an airtel form for postpaid too. Also been given a duplicate sim card and now its been 4 days since i have the sim but no activation. On calling him, he tells me to call the next day. Neither the airtel office number is reacheable nor the person who gave me his mobile at the office. I have been calling the airtel call centre too and their version of the story is that the airtel prepaid number is still active and to visit the branch. I just need the number back. Help!

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Mar 01, 2019

Updated by eldond Sorry the number is [protected]

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Address: Mumbai City, Maharashtra, 400063

Website: Airtel.in

I raised the claim as the screen of my phone got cracked. It happened accidentally when I slipped due to wet floor. Airtel described it as improper handling.

Airtel rejected the claim saying that there is no external factor in this. Is water on the floor not external factor? Why I am paying 100 rupees per month for insurance?

First they write the terms & conditions in very generic terms and then they play with it to suit their objectives.

I want my claim to be accepted by Airtel Secure.

Date of Claim was 27th February 2019.

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Address: A/2 Deepbhoomi Residency Part-1, Near ONGC Colony, Chandkheda, Ahmedabad, Gujarat, 382424

This is complaint regarding the connection no - [protected]-001

We have shifted our house on sunday hence relocated the connection with set top box and dish (Paid all the charges). Since we have cancelled one of the set-top box out of two, airtel has cancelled wrong set top box i. E. 001. But it should be 002 (That set top box is submitted to technician). Hence, 001 connection is suspended from airtel's end. With the ongoing suspension we have tried recharging it many but didn't succeed. My amount of rs. 2000 + is stuck in the balance of airtel.

After complaining from 4 days none of them are taking any action. Even they are saying that refund is not possible.

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I recharged my airtel mobile on 25th february 2019 through the citrusairtel website through my hdfc account. The amount was deducted immediately, however my phone was not recharged. It is 3 days since the amount was deducted and i dont know whom to complain. I am not able to get the customer care number of citrusairtel. I have attched the photo of my transaction.

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Address: D no 48c thenmanam st. J k road ariyalur, Jayamkodam road ariyalur, Ariyalur, Tamil Nadu, 621704

I recharged my airtel 199pack twice. Plz cn u refund r cn u change the plan upto nxt month. Im using airtel for more than 10yrs i[censored]r not helping i change my network. My total family more than20members using airtel u cnt help us i change my network. Plz ask ur customer care to speak with me urgent make it smooth.199pack airtel plz extent upto 60days its enough. Thank u

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Address: Kozhikode, Kerala, 673016

My consumer id is [protected].

For the last 30 days i have been trying to make my own pack. I have sent more than 50 sms as per their instruction through tv. When i sent sms to 54325 they will ask me to contact [protected].
When i contact them over phone there is no provision in the system to provide service to make my pack. There is one centre at calicut and i went there personally for 3 or 4 times they have no idea.

I am a senior citizen and i do not know about proceed further. Since i have failed i am taking up the matter with you.
Another request your office is that this companies are making fun of the whole govt. Orders.
Yours faithfully,
Raja subramanian
[protected]

Mar 4, 2019

Complaint marked as Resolved

My complaint not solved. Nobody from the co or anybody contacted through e mail or mobile. Complaint not solved. Raja subramanian 9447468503

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Mar 03, 2019

Updated by babune2002 have received a reply. which is superfluous and not giving any solution to the problem. If a contact is made to one No. eg.54325 they will replly invalid contact No.[protected]. If the cost of new package is lessor than the old one this thing always happen. They suggest one pack which is costlier than the old existing pack. If we opt for lessor than the old existing one this thing happen. Only think I want to inform the co is that there are many DTH providers in India.

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Address: Krishvi, 560103

I have got my airtel broadband 999 plan activated on 13 feb, however from that time on i have not been given with the additional benefits of amazon prime and netflix and i have reported the same to airtel from 15th feb and finally they have registered my first complaint on 20 feb under ticket number:[protected], and promised resolution in 3 days. But it is 01 mar and they kept raising multiple tickets with new '3 days resolution' time for the same issue and not solving it or responding properly the new customer care guy is benzil george, now promised that it will be escalated today and resolved by eob today (01 mar). Airtel, if you cant do anything which you promise to do, please take back your broadband and refund my full money i have paid for the connection, i better take a connection from act instead of you who makes fake promises.

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Mar 03, 2019

Updated by mangai_a23 The complaint has not been resolved, instead they are raising a new ticket every single day to show that they are taking care of it. Airtel, I want my money refunded to my account immediately, i am fed up with your service. The worst customer service

Mar 03, 2019

Updated by mangai_a23 now the ticket is rajkumar and he is promised to resolve it by 04 March

Mar 05, 2019

Updated by mangai_a23 BEWARE of Airtel, they make fake promises on the benefits to make you take the broadband connection but will take your money and vanish, my internet is too slow and i have not been given with any additional benefits until today, they are just sleeping over my case form 13 Feb. Please take ACT broadband connection,

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Address: Shitolatemple, Near Taxi Stand, Kokrajhar,BTAD,Assam, Kokrajhar, Assam, 783370

I need a history of all outgoing & all incoming calls for my post paid mobile number[protected] for the period from 1st february 2019 to 28th february'2019.
It is earnestly requested to kindly provide the details of all outgoing and incoming call of my mobile number[protected] at the earliest please.

My my post paid mobile number is[protected]

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Address: 110045

Hi airtel,

I am not getting signals on my phone for airtel when i am inside my office. Due to which i am facing lots of difficulties. I have contacted customer care and they have raised a complain, but it has not resolved. Since i have poted vodafone to airtel due to connectivity issue in my home, but now i am facing same situation in my office with airtel. Also, i am unable to port it to other network, as according to try 90 days window is required t port. Please help me on urgent basis, as i am paying so i need to get my queries resolved. My number is [protected]

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सर मैं 95 रू का रिचार्ज [protected] पर किया था लेकिन रिचार्ज successful नहीं हुआ और बैलेंस मेरे अकाउंट से कट गया। जब मैंने रिचार्ज किया मेरा रिचार्ज unsuccessful हो गया मेरा ट्रांजंक्शन नंबर [protected]IGAFHRKIP2 है।मैंने दो बार बैंक में कंप्लेन किया लेकिन बैंक वाले कह रहे हैं कि रिचार्ज सक्सेसफुल हो गया लेकिन रिचार्ज सक्सेसफुल नहीं हुआ।कृपया मेरी मदद करने की कृपा करें।

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Address: 629265

I am muruga from tamilnadu holding airtel mobile no. [protected]. I holding this number for last 10 years. Yesterday night it stopped working, and showing only emergency signal. I am not able to call (Dial & recieve) anywhere including customer care (121). You plz resolve this problem asap. Its very urgent. A customer for more than 10 years should no be treated like this otherwise tell me what should i do?. All my business linked with this number

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Address: 3, kameshwar park, jodhpur cross road, Ahmedabad, Gujarat, 380015

I am using airtel sim last many years, but data is not working since last 10days even thought my balance data is 140gb with i can see in airtel application. Regularly i am complainting about issue, but still their is no response from airtel, just getting reply that it will be resolved, but today when i called they say it's resolved without any action taken byhow can they close
Complaint. Worst service.

Chintan agrawal

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Address: 400706

I have been using Airtel postpaid sim since last 5 years.But since last 2 years facing frequent network issues with mobile No-[protected]. Had raised complaint many times to open network team, customer care etc but issue is not get resolved yet.If someone place call - people getting reaponse that number is not in coverage area.Fade up with your service. Check network issue for below address - Sec 48 seawoods navi mumbai.Awaiting for your response.

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Address: 122003

Hello Sir,

I am using an Airtel broadband connection and wanted to disconnect the service for the same, because I relocated to some other town..and no longer need Airtel connection.

My Airtel Landline number is[protected].

On the same I had submitted a request by calling to customer care number on 23rd Feb 2019, and the particular professional has said it would take 7 days for the disconnection.. After that multiple people have called me but none of them are actually disconnecting the service..I would like to ask you again please disconnect the service.. and I am making it very clear I'll not pay the bill anymore.

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Respected sir
I have made my airtel dth plan as per guidelines and rules.. One month before.
But airtel company have not applied the same plan..
It has made own plans for me and forced me to pay recharge by 514 rupees per month..
According to my plan i have selected the channel plus bouquet for rupees 163 plus gst only as per my requirement..
Now they don't apply the plans as per the customer requirements.. And robbed the customer.. Because watching telephone is a necessity now a days
I contacted the customer care 10 or more times regarding the same but they cheat customers also..
I have many call recording regarding the same..

Now i m tired of these trai procedure..
Please register my complaint... And take action against company
My details are

Mahendra kumar soni
Registered mobile no
[protected]
Dth i'd
[protected]
Jhunjhunu
Rajasthan 333001

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Address: 603305

Airtel tower is not situated at least 7 km around my area, so due to this there exists a poor connection. Address - kodur village, cheyyur taluk, kancheepuram district, tamilnadu - 603305

Google maps location: 12°25'03.1"n 80°04'32.9"e
12.417538, 80.075797

Plus code: c39g+28 nedumaram, tamil nadu.

Request you to install airtel tower as soon as possible to avoid customer network change

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On 17th of february'2019, Rs.399 recharge was done through Citrus Airtel.The message was also given that the recharge was successful.However the recharge for the mobile number [protected] was not done.The transaction reference number that was given is:[protected].
When we contacted airtel customer care, they said that there is no such transaction reference number.However the amount is deducted from my HDFC Bank account.Its now 28th of february and amount is still not refunded back to my HDFC bank account nor the recharge is completed.
Really feeling cheated by airtel.
The screenshot of the message from Citrus airtel and an image of debit of Rs.399 in my bank account is attached for the reference

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Address: Bangalore, Karnataka

Recently, I bought an Airtel postpaid sim. The network service was very good. However, a few days back my outgoing calls were barred citing unsuccessful address verification. Upon enquiring I was told I did not respond to their call. So I requested for reverification, and also received a call about expecting someone to arrive at my office. No one turned up and my service was barred again causing severe inconvenience when I need it. I believe the people who are supposed to verify are too lazy to do their job. I am seriously planning to move to vodafone.

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Address: Barshul Unnayani, 713124

Slow internet speed including apps, web browser, cloud, streaming, youtube, dowloads even from playstore.. Maximum speed i get is below 40kbps instantly for last 2-4days (25, 26, 27, 28th feb-2019).
I hv 3 smartphones with 3 airtel 4g sim (4g net pack active). Ihv try so many methods to recover the speed like rebooting, reseting, sim switcing, data roaming on/off, apn, etc.. But still not get in to 4g speed.

My airtel no. [protected]; [protected]; [protected]

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Address: Dr Thirumurthi Nagar 5th Street 4/9, 600034

I have included Telugu channels in my package but they are not appearing in TV. Complaint lodged No action taken though it is more than 7 days. Money deducted from my deposit.spoke more ten of your executives. They feel it is technical defect . Even after 15 days my problem is not solved. I all customers opting for Telugu channels must be facing same problem. If it cannot be rectified arrange to refund my advance of ₹2500/=. I will contact some other service provider.

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