Airtel Complaints & Reviews

Hi sir

I am writing to you with regards to the issues which i am currently facing with my airtel dth, airtel digitaltv id [protected].. On 28-feb-2019 morning, my dth service stopped with error code 4. I called customer service and i was told that server is down and they can't check my details and asked me to call back in 1hour time. I called 2hrs later, i was told that my current plan is not valid anymore and i need to move to new plan as per trai's regulations. I understand trai advised service providers not to impose new plan until 31st march 2019, customers can choose new plan anytime before 31 march. Could you please help

I'm using airtel prepaid internet services. It's a daily use of 1.5gb plan. When ever i open youtube watch vedios, an advertisement plays without my permission. This adds are played in the starting of each vedios and also inbetween vedios frequently. All are commercial and cinema advertising vedios.
How airtel can use my data and money for playing their advertisements?

Jaihind

I have just ported my bsnl no. to airtel. I got a message from them telling me the time after which I can insert the sim and call for tele verification . I am trying from 2 days from the given time and date but the call automatically disconnets also I am unable to recive calls I have frustreted trying to call them. Please help me I need the mobile no. for various important works.

I have ported my number [protected] from vodafone to airtel. But there is no signal in that sim and my old number has stopped already.
I am facing trouble to contact people and this reflects the bad service provided by airtel.
It's frustrating not to access mobile network because of poor service provided your company

I request you to start my number asap fo

Just now, i compared airtel dth channel price with tata sky channel price and subscribed to same channels after trai order. I was shocked to see that tata sky was making monthly charges of rs. 390 while airtel dth was making rs. 480 for same channels. On checking at the airtel portal, i found that airtel dth forcibly subscribed me to their own channels in bengali, bhojpuri, urdu etc languages which are of no use to me and hence increasing the ncf of rs. 176 even if i select only 5 channels because 100 channels are already being subscribed to my account which are of no use to me. If i select first 100 channels of my choice, i have to pay ncf of rs. 245. Kindly take an action against airtel dth. You can clearly see in the attached document that in ala carte, i have 58 channels and 1 dd broadcaster pack which is having 25 channels but still, i have been subscribed to 183 channels by airtel dth.

Today from last few hours m not getting any sim services on my postpaid airtel number. I am currently traveling outside of india and my international services were activated, sim was working fine till last few hours but all of a sudden it stopped working. I cannot call the customer care as well since i do not have any other number. I have tried restarting the phone, cleaning sim slot and manually selecting the network but nothing works. I am stuck here without any calling services. Request you to look into it urgently.

Dear sir,
I have your DTH connection, I am selected My own choice package, as par your channel 298 an qr code sms send to you, but till date I have not received confirmation from you and due to this I am pay excess amount Rs. 390. I think it's not proper way of service from you last 8 year I am using your service.
From - Nishikant.pathak

As per your recommended plan of rs 360, we are not getting few channel as listed by you on this plan like many hd channels and some news. I have called costumer care more than 10 times but they are not responding as per our requirements. Please help us clear this serious issue pr i have to change my dth connection.

Costumer id - [protected]
User name - mritunjay kumar

Daer sir/madam,
Maine 8 febuary ko apna old pack change karke new pack banaya tha. Jiski i. D. Hai[protected]. Total pack 402 ka bana tha. Fir maine 9 febuary ko 300 rupees ka recharge kiya tha. Kyoki mere account me pehle se hi 111 rupees ka balance tha. Total amount 411 rupees ho gye. Usme se 402 rupees deduct ho gye. Old pack maine remove kar diya tha. Lekin ab mujhe message aa rahe h ki aapka account 28 febuary ko expire ho jayyga. Jabki recharge 1 month ka karaya tha. Jo ki 10 march tak chalna chahiye. Maine bahut baar customer care par call bhi ki lekin wo sun nhi rahe h aur wo bol rahe h ki 575 rupees ka recharge karo. Wo mujhe harassment kar rahe h. Please help me.
My customer i. D. Is - [protected]
My operator name is - air tel dth

Its been more than 3 months i am not using the data card as i was facing too much network issues. Initially we went to airtel marathalli out let on suggestion of one of the customer care executive to change the sim card. We got new sim card by paying 50 rupees and submitting the id proof which should ideally resolve the network issue but it didnt. We were still facing same issue and then stopped using the data card it self and went for some other option. We informed couple of times that we cant continue with this connection if it not resolves the issue. Since it never fixed the network issue we stopped using the same. But airtel is keep on adding the charges each month even the discussion going on and i raised same concern as above. They are forcing me to continue the connection so that they can wave off the charges even though it is not working as expected..

Sim card not working that has taken in 2016 so plz unblock it... I have used this just for 8months r 6months that's it... After i haven't used sim today i have taken to use this sim lastly it is not working so plzz help me to unblock sim so that i can njoy the airtel packs... Which gives fastest network..
Thank u and try to solve it as soon as possible

I had got my sim card changed from your outlet on judges bungalow road, ahmedabad on 22nd feb, 2019. The same was not activated till 25th - when i wanted clarification on the sim not getting activated, the outlet informed me that there is a mistake in the name recorded as against my id proof. While i have two connections in the same name, how can there be difference in the names? Kindly let me know how to ensure that my name recorded at your end is corrected and how to get my sim activated?

My customer id no is [protected]. I hade recharge my dth with rs.495 on 4/2/2019. Against plan hd punjab sports.495rs. But my account suspended on.24/2/2019. I contect on cc but they said we transferred your to our senior. But no body pick the call. Sir i have a recording of these call. Or my tv screen show payment dew on 5/3/2019.
Sir please see this matter.

I bought a prepaid sim card from the goa int'l airport 4 days ago. I was told that activation would be possible within 3 hours, and that i should call 59059 to activate my sim. After 4 days i finally got a signal and tried calling 59059 (And many other numbers) however all i heard was a woman saying "the number you have dialled is invalid". I am visiting india for only 10 days - can anybody who has had the same problem help me? What do you think i should do?

Airtel auto deducted rs 23 from my main balancer on yesterday while 15 days is still pending for incoming airtel should confirm from customer before deducting the rs 23. I have to plan more but airtel wasted my money if airtel wants auto deduction then rs 9 to be deducted because in minimum recharge of rs35 there is talk time of rs 26. Please refund me rs 23 so that i may able to recharge as per my decision. I think airtel da diwali nikal haha hai. Please stop such type of practice for cheating the customer otherwise i have to port in bsnl which charge rs 36 for six months. Please refund rs 23 otherwise i will approach trai and consumer court.
With regards
[protected]

Hello My name is Rakesh and i am customer of airtel d2h . i have complain about change my mobile number in it. i raised request to customer care of airtel round about 3 times all time airtel customer executive your mobile number now updated but still not my mobile number is change now i want to change my plan but OTP go to my older number if any buddy use my account how can i protect my account.
my airtel digital tv no- [protected]
my contact number [protected]

I was having airtel no.[protected] since long about 9 years as postpaid. On 16.02.19 i applied for conversion it from postpaid to prepaid by appearing in airtel office in fatehganj vadodara. The officers informed me to pay inr 620.00 as dues till date which was needed to pay for conversion to prepaid. This amount was paid immediately through debit card. The officers informed me that it the no. Will be converted to prepaid in few days which will be informed to me and after that i could do recharge of prepaid. On 18th feb, the no. Was converted and informed to me through mail and sms. Then on 19.02.19 i recharged it by inr 169.00. The payment was successful but plan was not activated and it was informed that recharge was unsuccessful. Then again i recharged by inr 169.00 and payment was successful but plan not activated. I wrote the mail to airtel customer care but no resolution provided. On 20.02.19 i again recharged to check whether the problem was resolved or not. Meanwhile i informed through mails many times to customer care including nodal officers and appellate authority but no resolution provided. As per customer care advice, my family also visited airtel store in the same office in fatehganj to recharge the no but they didn't resolved the problem.
Sl.No. Date of recharge transaction no. Amount (inr) payment status remarks
1 16.02.2019 pos [protected] at bharti airtel ltd txn#[protected] 620.00 successful payment through card at counter in fatehganj vadodara office for postpaid to pre-paid conversion vide ref. No.[protected], registered on 16/02/2019 13:30:01. No. Converted to pre-paid on 18.02.19 & outgoing barred.
2 19.02.2019 pos 81803286 at airtelcca txn#[protected] 169.00 successful plan not activated.
3 19.02.2019 pos payust[protected] at airtel7/guj/prepaid txn#[protected] 169.00 successful plan not activated.
4 20.02.2019 pos payust[protected] at airtel7/guj/prepaid txn#[protected] 29.00 successful plan not activated.
5 26.02.2019 pos payust[protected] at airtel7/guj/prepaid txn#[protected] 169.00 successful plan not activated.

The response of airtel to resolve the problem was too poor. It was gross negligence on the part of airtel. I would like to inform that the said no. Lives in vadodara with my family and i am posted in rajasthan. My family is suffering from severe pain of fibroid and heavy bleeding. She could not contact her doctor to seek medical advice and she was also unable to contact me. These all the problems were informed to airtel authorities but they didn't do anything. This gross negligence on part of airtel made us mentally tortured. I am also under neurological cure. In this situation we are suffering a lot.

Request you sir to provide us justice in this regard and put heavy penalty on airtel for their such negligence.

I have given 'n' number of complaints in twitter regarding the Airtel's service that I am getting since last few months. The customer care call me, ask what problem I am facing and then assure to provide better service, which is not happening at all. Even near the Airtel tower, the signal is weak at times. The 'ping' I get is very high at times. Whenever I need to send an urgent document, the 4G net is slow. Please take some action against the company.

My airtel dth id [protected].Selecting a pack by own it shows 338 rs including ncf and tax.But after message to customar care it shows 664 rs monthly.Ad also a reprenstatative of airtel dish could not answered it properly they say there is problem in system so you should called later.there is no break up of taxex told by company.the cannel no 998 in airtel dth it gives the customar to choose the pack of their choice.but the amount it show after selecting a pacakage in that channel would not not same in company's customer care.that is the case done witg
h me

Today, 26th feb, 2019 around 5pm i have received multiple calls from number: [protected], offering 15 lakhs amount for installation of airtel mobile tower in our property. The person also offered 30k monthly rent as well as a job to take care of the tower with 12k monthly salary.

The offer was really tempting. When i asked for further information and procedure, the person asked me to send multiple documents like, aadhar card, voter card, property paper, pan card via whatsapp. Also the person multiple times asked for if we have insurance of the property. As we do not have any insurance for the property, the person asked me to purchase insurance within next 24 hours, otherwise the offer will be canceled.

When i asked the person if i can prepare the insurance on my own, the person refused and told me it will not be valid. Then i asked the person to send me all the details from their official email address. But the person refused that it can not be done until my profile is created at their end.

I suspected probable phishing call and disconnected.

I would like to report this and want you to take appropriate action.

Thank you.