Airtel Complaints & Reviews

As per TRAI's new rules for DTH
Channel selection not given by Airtel. I already suffering from that last fifteen days i can't select channels from MyAirtel App and Airtel.in .
I select channels two times from channel number 998 and sent qr code message to airtel. But all-time channel selection changed and show only which system choose automatically.
Customer care representative doesn't support and not give a accurate solutions.
I have already balance approx Rs.12000/-
And I have three set top box in a home.
Airtel has no proper solution for my problems (to create your own pack) for three box.
Airtel compulsory give us Airtel Packs to choose channels pack.
ALA-CARTE NOT WORKING
ERRORS OCCURRED

Signal down sir, plzzz help me, call-[protected], ek sal ho gya sir, koi sunvai nahi, main Airtel ki flexi bhi band karke idea chalu karne wala hoon, customer bhi preshan ho gye, village-shivpuri, distic-tehri gadwal, pincode-249192, near Indian petrol pump, a to z bakery shop, name-narender Kumar, Badrinath road, nh-7, or local 100-150 customer ke mobile par signal nahi aata, yha sab log idea ka sim convert karne wale hai, or Airtel band karne ki taiyar hai, so plzzz injeniour bhejkar range bdai jai-thanks, example-customer-number-[protected], [protected]... Problem- ek to signal drop ho jata hai, bat karte vakt, or net to chalta hi nahi

Complaint reference number[protected] with Airtel Appellate Authority.

I requested for information of Airtel Rs 399 plan broadband cum fixed line connection vide my email of 28.01.19 to
[protected]@in.airtel.com.

Subsequently I received a call on 29.1.19 from No.[protected] at 14.05 hrs from Airtel executive who explained me
Rs 399 plan as under :

A. 1st ONE month FREE Trial period
with option to SURRENDER if not
satisfied
B. Pay 5 months rental in advance and
available 6 months uses
C. Unlimited FREE local and STD calls
D. Monthly 100GB data monthly
at speed of 8Mbps

Subsequently on my acceptance of the above offer Airtel techician Mr Ravi Singh visited my home on 30.01.19 at 12.39 hrs and installed New Connection Id [protected].

On 10.01.19 I received your bill
No.[protected]
Dated 09.01.19
for Rs. 2997.20
Period : From 08.01.19 to 07.02.19

MY OBJECTIONS :

A. When New Connection was installed &
activated on 30.01.19, then How
BILLING has been done from
08.01.19?

B. I was offered 1st One Month FREE Trial
period with option to SURRENDER if
not satisfied. THEN BILLING should
have started from 1st March'19.

Despite my appeal to Airtel Appellate Authority on 16.02.19, neither have I received correct clarification nor my grievances resolved.

Sir, I am from odisha.i am now using airtel DTH from long time.but his DTH customer care service is not OK.from last 2 days I am trying to catch him/her but nobody receive my call.last two days I am unable to watch my TV channels after my package change with new rule of Trai.but nobody help me till now.already two days money is debited my airtel acc but I am not seeing a single channel.

Airtel DTH service is looting the consumers. I have two connections on one id.every month I pay for both connections for same channels.On one connection all channels are displayed and on other always got disconnected because we use that connection very few.whenever we don’t use that connection ., Airtel disconnects channel’s access. Whenever we call customer care centre they tell us to pay extra charges for technician. Airtel customer care and company is harassing the consumer and collecting charges for services whatever they are not providing to the consumers.

Sir, i am ankur parasar from up west circle.
I'm using airtel dth services for a long time, and continuously facing issues again and again. Since it's very expensive to change service provider, that's why i am confined to use the same operator.

According to trai orders, i have chosen my package nearly four times through airtel websites and through sms medium after contacting their consumer care representatives. According to trai's new rules my package amount was nearly rupees 300 per month. I have complained about deduction of my account balance (Nearly 140 rupees) that has been deducted in just one day after the last recharge on 1st feb, 2019 without any information about the deductions. I have had nearly three long phone calls with their representatives regarding this issue and they give me the assurity for refund of this deducted amount within 24 hours.

Now today is 19th february, 2019 and my account shows suspended and it shows my monthly rental nearly rupees 2346 per month and my account balance nearly negative 77.
When i try to call them on their customer helpine number they are not connecting to their consumer representatives
Sir you can assume how these private companies cheating us. They should be got punished for what they are doing with us.

First question is that why they haven't activated our new package according to trai's order when we have chosen it four times with various means before 31st january, 2019.
And why we are like their slave, we have to pay for their illegal deeds.

I hope you will help me and take mandatory action against such cheat company.

Internet speed is very bad since last 3-4 days. Very unstable. Unable to do any work properlyfalse promises of very fast 4g internet & stable network. Fix it asap. Or even use for entertainment purpose. There's nothing wrong with my mobile. Others who use airtel in my area face the same problem, my father and aunt for example. Network is not good normally too but still tolerable. Now it's just trash. I get better services from vodafone on my mother's number.

I have a dth connection of airtel i'd no. [protected]. The dth services are disrupted due to no signal in set top box. I have complained to service provider. They have charged r's. 150 service charge+ 270 for adapter and 200 for changing the set top box on 04 feb 2019. But within 10 days the same problem emerged. Hence i request you please ask the service provider to solve the problem immediately. Registered mobile no with services provider is [protected].

Dear Sir,

My mobile number is [protected], i have made 2 transactions of RS 179, below are the transaction id's[protected] and[protected], both transactions were failed money was deducted from my bank account and received failed transaction message from Airtel that money will be refunded in 7 working days, but i have not received my money.

I have selected my new plan based on the new TRAI guidelines.

However, i see two different amounts when i check under the connection tab: Rs 365.03 and Rs 416.03 (Please refer the attached screenshots).

Please let me know why there are two different amounts showing up, and the DBR seems to be as per 416.03 whereas 365.03 is the correct tariff.

Connection id: [protected]
Phone: [protected]

I have tried multiple times to reach the customer care, but it is not getting connected since all the executive are always busy. Even tried emailing TN nodal office (dthnodal.[protected]@airtel.com) but no response, not even an acknowledgement.

Sir
I am a retired physically handicapped senior citizen living in dewas (M. P.). I cannot walk without support. I live with my senior citizen wife who is paralysed on left side. (We have only three daughters who are all married.)

I am a writer and research astrologer. I work on my desktop pc. Hence every day i require flawless internet for my research work and emails – as well as for making various payments online.

For internet purpose i use an airtel sim in a netsetter. I recharge with 84 days pack. Sometimes it functions flawlessly but every now and then it refuses to connect. Then all my research work comes to a standstill for no fault of mine.

Twice i have complained to airtel. Their response is strangely funny. They say, “the fault lies with your location.” if this argument were true, then my internet should never have worked in the first place, but often it works flawlessly.

Besides i have a smartphone also with another airtel sim. It works wonderfully well.

Please redress my complaint and oblige.

I am amit dubey with having airtel dth connection [protected]-001 & 002.

I was having infinity pack with airtel for my both connections as above.

In line with trai guidelines i have created two different packages in 31st jan 19 afternoon around 12 pm with request numbers 245943 for 001 and 239978 for 002.

However to my surprise and shock from 07 feb suddenly and abruptly all my channel got stopped and the new requested packs also did not get active.

Instead some default incorrect pack got activated with monthly rent rs. 3526.48/- which is wired.

After this i have constantly calling customer care and requesting same again and again but my issue is not getting resolved at all, instead my account is running into negative constantly.

I have called up several times and some of the interaction ids are [protected], [protected] and [protected] and complaint number 85914633. There is never any answer from escalation to their nodal number and after long long hold recorded voice tells you to call back at any time of the day.
Gopal suryawanshi[protected] dthnodal. [protected]@airtel.com c/o m/s. Globe enterprises (Service franchisee), manjunath
Apartments, shop no.6, muridha road, madgaon, goa, 403602

Every-time i call i am assured a call back but no one had called me till date and my negative balance is growing.

I am actually tired and convince of the fact that airtel is not bothered about customers and there is no customer care existing.
Kindly ensure my both accounts are operational and working which are in suspended condition. My both packages must be applicable from 01 feb which i have finalised on 31st jan 2019. All my excessive amount deducted must be credited back to my account with immediate effect. My account must have surplus balance rather than negative.

If this is done by eod today, fine, else kindly disconnect my account and just refund my all due and balance as on 01 feb 19.

In any of your decision i would appreciate an acknowledgement of this mail and thereafter proper reply within 24 hours.

Respected sir/madam i had recharged a wrong number and i need my phoned to be recharged a bit urgently
Wrong number~[protected]
Correct number~[protected]
The amount is 399
The transaction id is[protected]
Please help me out with this because on customer call helpline number they are telling that there is no solution to such a problem i hope airtel being such a big company will help me soon to resolve this problem

My home is getting reconstructed and the junction box is hindering the entrance of the home, kindly help me to relocate the junction box which is not in use.

I have submitted the compliant through customer care mail i'd however no action been taken yet. Or let me get confirmation to remove by ourself

Location :6th cross street, bhagyathammal nagar, padi, chennai 600050

Regards,
Arun

I have been an airtel user for 9 years and yet the company disregarding this fact filed an incorrect outstanding bill of rs. 60, 000 claiming it to be international roaming charge. This is highly unacceptable to charge a sum so huge to customers who haven't even used the network during that time frame. I was in a wi-fi zone, there is no chance o[censored]sing airtel 3g even for a min.

I have spoken to the customer care multiple times and the only explanation they have been able to provide is that the charges are valid, without any justification.

I am not willing to pay my outstanding until the bills are revised. Also, i need a representative to visit and explain how they have been able to falsely generate a bill amount so huge. This is a harassment to customers who stay loyal to a network.

Jan 3rd i had lost my mobile so my sim also was lost when i called the customer care and told them to just block that number. After 1 week i took the same number from the airtel office, pandeshwar, mangalore it was prepaid before, so i asked them to make it prepaid itself but he told it is added in the family plan and now these people r telling me to pay again telling its post paid and asking to pay when it is prepaid. How can they do it that way without me telling it. So im gonna switch my phone from airtel to vodafone. One more thing that sim is switched off still. Its really terrifying.

I belong to jabalpur (M. P)... Area wright town... I have taken airtel broadband about 6 months ago... The basic plan was 8mbps and unlimited data... I only gotten 2mbps speed and commitment that within a month ypur speed will be upgraded to 8mbps with my guarantee... Amd today after 6 months maybe more they are just delaying me with there fix sentence that " work is still going on for your area to upgrade the speed" who cares... If they keep providing service like this... Within a month they will forget the business in this city... Because jio v fibre is coming... No one will take that # airtel broadband... Keep yojr 8mbps speed with you only... Very disappointing service they provided me and the big thing which disappointed me a lot is that they providubg full speed in backward areas... Wright town is a and pause area... Both in a terms of commercial and residential as well... But the #ty airtel cant able to give more than 2 mbps speed. Even if you choose business broadband... They will convince you to take this broadband only with 2 mbps speed... My request with all customer is this... Dont waste and invest your valuable time with airtel... Many other companies like tikona and are also there. I will also shift my connection but i paid for a whole year because of there #ty commitment...

We have not purchased any game or wallpaper on our mobile but airtel has one by one deducted rs 80 worth of amount from our phone, sometimes rs 5, sometimes rs 3 and so on again and again. Please arrange to return these amounts or give us a method by which we can stop these things from happening in the future. There is no response from airtel when we call customer care. Airtel must stop this illegal activity immediately.

Dear airtel
I have ported my no from vodafone to airtel. Last night i got message that your request is validated by current operator and no will be ported to airtel on 18 feb 10:30 pm. From that time to now 4:48 am i have no signal in my both sim airtel as well as vodafone. Mobile no [protected].
Even when i am dialling the no it is saying mobile no not exist.
Plz look after it even your customers care don’t know about it.
Afroz ameen
Mobile no [protected]
[protected]

Hi, ours DTH customer id.[protected] was full charged by RS. 300 on 09.02.19 with our continuing plan howerver on 18.02.19 some of the news channels, music channels, child entertainment channels have been discontinued without our approval of change in plan. Also when trying to use TRAI rule either the customer care is not reachable or the site is designed in amanner making things complicated for common man.
I'm unable to understand that when we recharged all the channels were a part of our pack n how come during the course of term some channels r discontinued.