Airtel Complaints & Reviews

I am using a corporate plan since 10 years and now i am in international roaming but still keeping the no. Active. Before moving out from india i checked with airtel, what is the process to keep my no. Active, they advised to retain the same plan and keep making the monthly payments. Every 3-6 months i get an increased bill saying some plan was made active on my mobile no. This is irritating and its totally depends on the customer care representative mood to consider this irregularity and correct it or not.

Kindly register this complaint on mobile service providers injustice with billing.

Dear. Sir/madam,
My name is neeraj kharbanda, my airtel mobile number is [protected], on 25 dec -18:they stopped my incoming calls without any information, my outgoing and internet is working as i have recharged on 3-dec-18 for 499 for three months validity, i complained to customer care but they are not giving reason for incoming barred, i visited to airtel store they told to recharge for 35 rs for incoming, i recharged for 3 times, still not getting calls, then they changed advised to swap same number on new sim, i have changed the sim also still incoming, kindly please help on this, my number is still not working

I am not using any service from Airtel since 2016. But on date 29th dec 2018, A Transaction of Rs.375.99 is auto debuting from HDFC Credit Card No.xxXXXX at www.airtel.in (PGSI). How is it possible? I have not received any invoice or Bill from Airtel since 2016. Where from did you collect my Credit Card details...

Dear sir i have been using airtel number for past 4 years i was in urge of visiting Dubai and iam living in Dubai now my airtel number has been deactivated without any information as iam living in dubai i forget to recharge my number now i let my blood relativies to visit airtel store as there is no proper response from the airtel team iam bringing here for your knowledge my all bank documents and all my personal details are at the same number i need the number back so please kindly provide me the same number and kindly let me what i have to do to get the number back as all my OTP and pin will generate on the same number.

Dear airtel payment bank,

I got a call from this no [protected], they asked me for debit card no and inform they can send the payment to card only, after giving the card no they deduct rs 5862 from my card using airtel money, please take action, i have already registered a complaint to nearest police station as well as to my hdfc branch, they are investigating the case, meanwhile i called your customer care no on 400, your executive told they are not responsible for that, i hope you verified the customer kyc details, you should have freez the account immediately

Customer relation number: [protected]

I have registered for airtel secure from my second number which i use at home last year around october, 2017. Since then airtel plan has added charges along with the services for airtel secure rs.60. At the time of registration, they have asked me for the documents like phone purchased invoice number, screenshot of new mobile with imei shown on the screen, back of the phone. The phone was purchased from amazon and they have sent me a copy of invoice of which i have taken the screenshot and uploaded the documents. They have accepted it and my secure coverage is started. Almost after an year october 23rd my claimed handset got damaged and raised a request for claim 3-5 days later because they were asking for all the documents again which i have to collect and uploaded.

1. They have called me and asked to update the description and provide me the invoice of the phone in claim along with screenshot of the phone’s front and back.
I have uploaded the document invoice which i have uploaded at the time of registration and provided the screenshots with imei on the screen. They called me 4 times to upload where 4 agent got the exact statement asking me to upload the image of the phone front with complete edges visible.
In description, when i have provided the details about the phone damage, they called me 5 different times asked the details like below mentioned:
Who was using the phone?
How was the phone damaged?
What time the phone was damaged?
Where did the incident took place?

2. After providing the above details they started asking me to get the invoice copy where it has to contain the 2nd page of the invoice pdf. So, i raised a question in simple which they couldn’t or didn’t answer. My question was, “if the invoice should be provided with second page then why didn’t they object the same at the time subscription. How come they have accepted the subscription?”
They tell me that the invoice should have the imei number which is not there on the invoice copy i have provided but it is required now after almost one year for processing. If not the claim will not be processed.
So, i have reached out amazon from where i have purchased to get the copy and uploaded the same.

3. Again they called me and said all the documents are good and they will be processed further for pick-up. But to my surprise they called me and started asking the documents of my wife for the same. And thats my denial as the phone purchase order is on my name, registered on my name, sim was activated on my name, used by me and my family at home. Complain is raised by me, why should i provide any documents related to my wife?
They called me multiple times to simply say i understand and require the documents. It was my direct denial to provide any copy of the documents of my wife.

This is happening almost for 20 days now and i am not sure if they have scheduled any pick up of the device to cover the insurance. Informed that this is hell process and should be clearly mentioned what details are expected from the customer in the description. The same documents that were accepted at the time of subscription, why they cannot be accepted at the time of claim, i am still in confusion. I have tried maximum to not be pissed off but.

No doubtly airtel 4g service is very good, but i am facing a serious 4g network and speed issue in cooperative colony bokato steel city, jharkhand, pin-827001. The maximum speed is 10kbps, for that i am in deep water. I request to airtel to check the issue. It will be very helpfull to me and all airtel users in this area. Advance thank you for helping.

On jan 1 2019 i have recharged of amount 95rs through net banking but i didn't get my phone recharged. The money was deducted from the account and phone didn't receive any recharges. Again after sometime i recharged in the cyber of amount rs35 and this too didn't get successful. Please kindly view my complaint and respond to it. I want my number to get recharged as soon as possible!

Date: 27th Dec' 2018
Broadband No.:[protected]

Problem statement:
I am using Airtel Broadband connection and with the monthly rental plan I was eligible for AMAZON Prime free subscription. I activated the amazon prime using airtel tv app but all of a sudden on 27th Dec'18 Airtel stopped the services and sent service cancelation to Amazon.

When contacted Amazon customer care, they mention clealry that Airtel has cancelled this services and also sent a mail to me regarding this.

When I contcted Airtel they were clueless and are not able to solve it depsite numerous reminders phone call and escalation to Nodal office.

Dear sir I have open a Airtel payment bank account on 2 January 2018, and I have received a message for your account is successfully opened, so please help me sir and solve my problems immediately
Account no[protected]
Name-Arvind Kumar
Dob[protected]
Aadhar no[protected],
I have only one account in my bank so please help me sir and my account was update. So I was Airtel payment bank account was

I'm facing huge network issue with my airtel number since 2 weeks. It says "no service" 24/7.
After several complaints about the network issue, airtel has not resolved the issue, infact it is now very serious issue.
Full name: mohammed adnan
Airtel number: [protected] (No service)
Alternate number: [protected] (Contact on this jio number as there's no network in airtel number)
Email: [protected]@gmail.com
Facing this issue since 6+months now.
No network since 2 weeks.

Hope to hear from airtel soon.

Adnan

Hi,

I have got some 20-30 SMS's from Airtel for different customer-id's not pertaining to my account no. This is ridiculous. How can you bombard customer with unrelated messages?

When I called the customer care, the guy who spoke to me said its just a technical issue and it will happen and we are sorry. There is no resolution for this. When I asked him if that is the case then i want to disconnect my services permanently, then he replied saying, No No sir, i can raise a complaint and it will never happen again.

How in a world which is so advanced, such a silly mistake can happen where in you just bombard a customer with totally unrelated SMS's with the reason of technical error??

Owing to such a bad response, i have decided to go to consumer court and file a complaint.

Hi, i have registered for new broad band connection on airtel, buy they are denying to provide the connection and giving excuses of non - feasibility,
But before payment one of representative called ravi explained clearly about feasibility and all upon that i made a payment.

Please look into the details of the case.

Caf no: 80175081
Payment date :[protected]
Payment : 799 inr
Representative name : ravi
Representative contact no: +91 [protected]

I was using a airtel number that is [protected] and an inactive bank account and my pf account which was link to that number, i was using that sim card for a while and that number is allotted to someone else without giving me any information or any message. Its been almost 3 years i did require that number but recently when i need to get my pf amount i have to have the old registred mobile number as my company head quarter is in chennai and my company is taken over by other company and there is no point of contact and the regional pf office can not help as the pf was deposited in tamilnadu. The only options is to get back my old phone number or get the otp for pf.

Name - jayprakash shaliya
My old airtel number - [protected]
My new number[protected]seven-three

My number is [protected]. I have been recharging every month & before 2 weeks also i recharged with 169 with validity of 28 days.

But its showing as "sim card registration failed".
I have emailed the complaint since customer care is not reachable & i haven't received any response yet.

I am reachable on my alternate number [protected].
Please fix this issue as soon as possible.

My relation ship number is [protected]
I have received a bill on 21st december 2018 for the period from 20th nov to 19th dec of rs.2854
In which it is written that i have made sms of rs 1600 from my number [protected].
I have checked that bill and the numbers also.. We have not done any sms from that number.
All the messages were done with in the gap of 20 mins continuously from day to whole night which a normal man cannot do. Please check the bill there is some error while generating bill.
I have called customer care also for the same thing.. But they are not listening any thing.
I have not done any messages so i cannot pay that amount.. Please check it rectify the bill and wave off excess bill amount. I have called many times to your customer care executives but they are not listening and continuously forcing me to pay the amount. They cant even send me itemised bill of m no: [protected]
Kindly do the needful at the earliest. I have attached bill copy for your reference.

Hi sir/madam im kalai from sivakasi i did MBA now working in finance company I want the details of outgoing calls of the last 6 months in September month 28th date outgoing call details is must important . because i inform important matter to my family and my friends please kindly help me If that can be arranged then email me and i will give the contact number. Kindly provide me incoming and out going details because it's very urgent. My airtel does not response for my complaints so please kindly help me.send call details in my email id [protected]@gmail.com

When i visited airtell in cbi road r t nagar branch on 28/12/2018 at 7pm for converting postpaid to pre paid,

The executives told me to come on monday ie on 31/12/2018 in between 10am to 4pm, as they don't get otp number

Again i visited on tuesday on 3pm but again same answer from them, ver pathetic response,

I visited airtell office in front of nandine hotel r t nagar, and work was done in 10 mins

I received call from +[protected] on 31/12/18, true caller showing airtel tv, and the person said i am calling from airtel dth, he told that my id [protected] got an offer of just recharge of rs 160 and get entertainment, kids, discovery channel for 18 months with base channel. But i didn't received, i recharged on top id [protected] which was given by the person for enabling the offer. Is it fake call or real??? If fake than how they received my information. Pl resolve my complaint...

Hi Air Teal Tea,

My mobile no is [protected], I recharged yesterday with Rs 10, but I'm unable to call anyone and unable to receive a call from other number.

But when i sent a sms to the same no, I receive that message in my inbox.

I have also called to 121 and 198 but I'm not getting an option to directly talk to Airtel customer care.

I have very urgent to start this SIM, so...