Airtel Complaints & Reviews

This is inform you that last Thursday I am call to airtel customer care regarding change my dth package but he inform me we have only 2 package 1st package is Rs 153 or 2nd package is Rs 331that time I have choose Rs 153 package and after changing my package I am very upset because Rs 153 west my money. Every day I am calling to customer care but no anyone solve dth package problem. Very bad service. Please change my package I want south India pack Rs 230( 245) for one month .

My name is Rajesh. I'm studying MBBS at GMCH, Udaipur. For the past couple of months, the internet speed has gone down drastically. I called Airtel Customer Care and they just didn't care about it and said that it's some problem with Airtel Tower in the area and will soon be fixed. But it's been 2 months and I have called like 5-10 times and still there's no solution to the problem.

You people said that Ookla shows that airtel is the fastest, just check the attachment I am sending. Is this how you fool your customers?? I have a 4G connection and the speed I get is of 2G. Even BSNL's speed goes upto 2-3 mb/s here and just look at Airtel(a mere speed of 50kb/s). Shame on your customer service and its poor care for us. So much for all the bs ads your company launches. Can't even get proper speed in a major city of India.

And its just not my airtel that's suffering, all the other airtel users are having the same problem here.

Just for once think about your customers.

I have tried their customer care numbers, no use.
I sent email, but no response. Here i'm copying the same email that i have sent to airtel.

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— forwarded message —
From: onkar
To: [protected]@airtel.in, [protected]@airtelindia.com, [protected]@in. Airtel.com
Cc:
Bcc:
Date: fri, 8 feb 2019 12:26:21 +0530
Subject: fwd: cheating by airtel digital tv

Sir,
My digital tv customer id id [protected]
Name : onkara murthy hm.
As per the new rule i have selected only following channels.
1. Colors kannada
2. Colors super kannada
3. Tv 9 kannada
4. Public tv kannada
And few free channels maximum 7 to 8 channels only i have selected.
The total cost for the selected channels was 29 rupees only.
Finally after adding rs.153, the total amount after selection was rs.179/-

I have paid rs.180 on 2nd feb 2019. And recharged.
But you are not giving the selected channels instead you are
Cheating me by giving access to all unwanted channels.
I visited your airtel service center in kengeri upanagar.
They refused to take my request. They said the service is only for mobile telephone.
What should i do now?
I visited your website, it is hanging.
Your website is showing error message 1. Busy try later.
2. Unable to process the request
I need only four channels, please do the needful
Please forward my mail to concerned person.
Thanks
Onkara
[protected]

Sir i am dasharth sing sir. My airtel dish a very poor work. And 1year after a shopping rani ctiy rajasthan pali... Sir. My airtel dish i'd a other parsan a alloted and. My airtel dish recahrge a after 2 month some time a does not chenles.. Show my dish.. Why... And. I am calling a customer care.... Your employees not slowd my issue and. No response. Sir.. One time then 2fed 2019 recharge my airtel i'd recharge 200hunderd rupee recharge and no show chenles... And i am calling custamber cere and my number bocked your employed sir plz my complaint sholw issuu plz. I am very.. Difressn... Plz. I hope... You worked my comlend solw plz... Plzzz..

It's really not good to come across this type of problems with airtel, because of i'm not able to recharge it's not fare to deactivate my services, it was stated while buying that we have life time free incoming. I have sufficient balance to make an outgoing call and i recharge based on my needs o[censored]sing service, airtel can't force me to recharge. Many of things are linked to my mobile number including government related things. Many of times mobile number is made mandatory and this network providers change their policies and try to dictate people, it's not fare and loss for everyone. I want you to consider my request seriously.
Thank you,

Hello,

I have placed a request for refund of my deposited cheque because my connection is not feasible in the area i am staying at. I have asked the are manager to cancel the cheque and cancel the new connection, but have got no response from him. Now my cheque has been deposited and money deducted, even though i requested for cancellation of the service and the cheque.

I am quite disappointed by the lack of professionalism of the technical person, who after repeated requests, has just lied to me and deposited my cheque all the same. I want strict action to be taken against him for his bad behaviour. His number is [protected] and name is clinton and he is the area manager of hebbal, bangalore.

Service request[protected]

Regards,

Ikshaku bezbaroa,

Phone: [protected]

Hi,

My name is srikanth mallem, yesterday i have visited an airtel store langerhouse, for a recharge of 399 plan, at 7:15pm, they are clearly saying that no card payments, a part from cash they dosent have any other payment option.

In this generation, even an coconut seller and tea seller is using online payments.

Think about your status airtel.

Provide good services to customers, jio is giving far better services than you.

Suddenly some channels has been stopped due to trai regulation with error code 4. I have send text message to activate rs 450 base pack arranged by you. Screenshot has been attached attached, confirmation message has not been received yet. Please look into the matter and revert me at the earliest. Details as given below -

Consumer id - [protected]
Hitesh kumre

Please take matter as urgent basis and let me know..
Thanks

I have been experiencing poor network and pathetic 4g quality for 2 years running now. I've made many complaints but have always fallen on deaf ears and slack attitudes of airtel's staffs.
There is so much 4g internet balance but am not able to use it as the internet quality is very bad and slow. It is very frustrating and stressful if you have urgent work to be done via email or so provided this pathetic service by airtel. Please help to resolve.

My airtel sim stopped suddenly around 8 pm on 12th feb 2019.. I was
Using since 5 years.. My number is [protected].. Its showing no signal. I just removed my sim card from the phone and i inserted it in a other phone but no use.. Even i rubbed the sim with clean cloth and inserted it again but no use... It makes me so upset.. Please find me a solution soon... Thank u...

As i paid advance subscripotion for whole year. after new guide line just they put message for short time and we perceive that it is mandatory to appear for new change. i found airtel made the apps and customise instruction which mislead as i apper to chek i lost my oringinal plan. when i ask to distributor he said u did mistake but real matter is airtel cheating wiht us.
secondly customer care numer is not respoding all time of Airtel DTH

Shame on u. Really shame on you saumya for makiing false commitments to the customers. Instead of helping the customers you people have made the mentality to disturb them why because you are given such type of education from your parents. That's why you people disrespect your parents and the customers. Really shame on you greedy hungry beggars who do such type of fraud and show nasty attitude towards the customers. Also you people don't have respect for the time. It's not a big issue that you bull [censored] idiot people taking so much time. If you peie have swlsf respect and respect for the customers then instead of making the non-sense excuses reduce my call rates and refund my unnecessary deducted amount.

Sir, i requested to port my no. Into airtel, as per the message i recieved it should get ported into airtel on 11/02. But, even after inserting the sim, their is no network showing. Because of it l, i am not even able to call 59059 or to do anything. Now my both the sims are not working. Neither the old one nor the new. I just want to know up-to when i'll be able to use my number in a proper manner. As it is creating a lot of problems for me

I have 3 set top box of airtel digital DTH
Few days ago I selected few free and paid chennals but after that airtel stops all chennals and two-two chennals category wise shows automatically.
Selected chennals not showing airtel.
After that insidence yesterday day choosing chennals by Mobile app there is problem occurs while selecting individual chennal at last compulsory select a pack which is given by Airtel.
As per government rules there is no option for selecting individual chennals. Error occurs while selection.

Hello,
I have Airtel DTH ([protected]) where I am being harassed by Airtel DTH team since last week.
I had recharged my DTH on 6th of Feb where I had to choose the new package as per TRAI's new regulation. I followed the process which I was told from Airtel DTH executive but after 2-3 days, my account was suspended due to low balance. I called up again in Airtel Helpline where I was told that a package of 3500 is activated on my account. When I asked them who did it, they told it was done from backend. I mean Seriously?
I had wasted my hours in choosing a plan for my account which cost me around 260 and they are saying I'm having 3500 pm plan.
They then lodged a request for my account activation and provided me a request number [protected]. Also they asked me to do the minimum recharge of 150 again and choose a new plan and they said they will deactivate previous plan of 3500/-. I did the recharge again and wasted hours, choosing a new plan and messaged to the number I was told for activation.
Next morning when I turned on the TV, I saw back again that account suspension screen due to low balance.
Airtel DTH executive again said that I need to wait again for 24 hours.
Hours and hours passed by but no body is bothered for customer service at Airtel DTH end.
Still my account is suspend.
So, today morning I have registered a complaint in this regard in 'National Consumer Helpline'.
I'm also looking for further action against Airtel DTH company who are harassing customer in such way.

I went to SR NAGAR Airtel store i have taken token and waiting there are many counters and some employees are chit chatting with each other not looking into the customers issue and I have waited for 30min and they said we don't payments bank while I taking token they said that we having payments bank. Incharge MR KRISHNA talking rude with the customers and not giving proper response to customers. How did him incharge I not able to understand.

Airtel has been continuously sending me text messages that free 10gb data has been credited to my number and I have to miss call a certain number to avail that offer. I did the same a couple of times and nothing happened. When I contacted customer service, they said that since I have no offer available so I am not getting it. Wtf?! U guys are literally spamming me with an offer and saying that this offer isn't avaible for me? I am even getting airtel automated calls for this offer. What sort of service is this? I want answer from airtel.

My airtel prepaid mobile [protected] service stopped working from past 4 days due to the error simcard registration failed. Tried using a different phone but never worked. I tried contacting airtel customer care many times or visit airtel store 4 times (Gurudwara road (3 times), sector 14 (1 time) and none bothered to look in to this matter.

My phone is dead for more than 4 days now. This is not acceptable since this is the main number my family and relatives use to contact. I have also raised a complaint through airtel store and customer care complaint ref no. Is[protected] and no response till date.

Since it is too late i want some higher authorities from airtel to look in to this and do the needful asap. I want airtel to compensate for the loss that they have made to me and should pay for the difficulties i had to gone through because of their poor service.

Sir jab bhi mein payment daal raha houn bissmellah telecom counter pe toh lag bag 2 ya 3 dino k baad payment aarahi hain na koi fos un ki taraf se mere shop pe aaata ha humien khud payment dalne jaane padta hain aur phir bhi woh delay kar rahe hain Lapu no [protected]
Naasu telecom gundi qaiser bandipora
Personal no [protected]...!!!

Customer id : [protected]

I have airtel dth connection (Big mistake!). Most of the time it does not work and following message is displayed on tv screen:

"inserted view card is not an airtel view card or it may not be inserted properly. Please insert a valid viewing card correctly again.
Error code: 2"

Even after several complains, they do not resolve the issue till now.

I am also suffering from service problem mentioned above and from past 10 days my tv is dumb because of your worst service

I am tired of complaining and still there is no resolution.