Airtel Complaints & Reviews

On November 22, I recharged my Airtel number twice.Airtel Customer Executive told me that your second recharge will be activated only after the first recharge, But customer executive and customer care did not renew my plan.

After the new notification by trai we have chosen the channels from airtel.in/selfcare. But since then we are unable to watch the selected channels of our choice, they are automatically removing some channels of our choice. We have paid rs. 250 for the subscription on 3 feb 2019. We have mailed the same to airtel costumer complaint and even since then we have been trying to call the below and other costumer care numbers but no one picks up [protected].
We are helpless now.

From panvel

Greetings. This is a copy of my Last Letter.
I am unable to reset my Password to login in AIRTEL DTH WEBSITE. can you kindly Reset the same and inform me by mail.
Kindly STOP MY ALL OLD SD Channel PACK with effect from[protected] and then ADD all free Channel of DD ( Hindi + English ) with MAGIC HD Channel without MARATHI & BENGALI. Please inform me by Email/SMS about the Price of Monthly Pack Charge and obliged.

According your Phone Call at 15.25 Hrs on[protected], I did not get any Link by SMS.
Kindly note that this is my 4th reminder with in 15 Days, Please treat as URGENT.
Thanking You
Yours Faithfully

Mr Kamlakant Mohanandia
Sent on[protected], At - 8.30 PM.
email ;- [protected]@gmail.com

I activate ACM on my mobile number, and from last 3 days airtel is deducting my money but ACM service is not working on mobile. I called customer care they have no solution regarding this issue. When i am selecting any profile it is only saying number you are dailing is not a valid number. I visit the nearest airtel store also, they dont know about this service at all.

As a part o[censored]pgrading the Airtel 3G to 4G sim, I had purchased the new Airtel 4G sim from my nearby mobile store.
I had send the SMS to 121 as SIM xxxxxxxxxxxxxxxxxxxU (the number which was on my new sim).
I got the reply as they have received the request reply 1 to 121 with in 60 secs.
I had done it.
The again I got a message saying for confirming that u will get a call soon.
I got the call, I picked it as it said I have pressed 1 for confirm the sim change.
Soon after that I got a msg saying-
' Oops! Its an incorrect SIM number. Please SMS SIM to 121.'
I have purchased my new sim on 8/2/2019 and from that day I had tried this many times I didn't get it.the number which I have typed is same as the sim number in the sim.
I had approached the mobile store he told he is not having any idea regarding this issue.
I had called Airtel customer service 3 times but it was useless.

Please help me to correct it.

I am a subscriber of airtel dth and my customer id is [protected]. On my primary connection, i had taken their "new mega 3m+7d arp" long term pack on 10th january 2019, with a validity up to 17th april 2019. To my surprise i found that on 13th february 2019, they have changed my pack to some other pack, without any intimation to me. Now many of the news channels which i watch have stopped. I am trying to contact them since morning today, but they are not solving my problem. Every time they informed that their system was not working and i should call after some hours. They are charging full money but providing poorest service. Please arrange to take strict action against them, as they are cheaters and looting money from customers. Also please ask them to change my pack to original one till it's validity period.
Regards,
A. P. Agarwal

I have recharged My Airtel Dth for Rs=200/- on 13 Feb 2109.
(dth no:- [protected]) Still my account was displayed as suspended due to low balance. I tried calling them 5 time since morning my issue was yet resolved till this time i am mailing you.
Where ever i call them they has the same excuse that the service will be resumed in 15 Mints. And now its being more than 6 hours my services will kept suspended. they all the details about my account and its balance. Still they haven't resumed my dth service.

Please do the needfull.

Deepakraj ekka.
ekka.[protected]@gmail.com
[protected].

This is inform you that last Thursday I am call to airtel customer care regarding change my dth package but he inform me we have only 2 package 1st package is Rs 153 or 2nd package is Rs 331that time I have choose Rs 153 package and after changing my package I am very upset because Rs 153 west my money. Every day I am calling to customer care but no anyone solve dth package problem. Very bad service. Please change my package I want south India pack Rs 230( 245) for one month .

My name is Rajesh. I'm studying MBBS at GMCH, Udaipur. For the past couple of months, the internet speed has gone down drastically. I called Airtel Customer Care and they just didn't care about it and said that it's some problem with Airtel Tower in the area and will soon be fixed. But it's been 2 months and I have called like 5-10 times and still there's no solution to the problem.

You people said that Ookla shows that airtel is the fastest, just check the attachment I am sending. Is this how you fool your customers?? I have a 4G connection and the speed I get is of 2G. Even BSNL's speed goes upto 2-3 mb/s here and just look at Airtel(a mere speed of 50kb/s). Shame on your customer service and its poor care for us. So much for all the bs ads your company launches. Can't even get proper speed in a major city of India.

And its just not my airtel that's suffering, all the other airtel users are having the same problem here.

Just for once think about your customers.

I have tried their customer care numbers, no use.
I sent email, but no response. Here i'm copying the same email that i have sent to airtel.

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The response was:
The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [airtel.in 2404:a800:ff00:1:101: timed out] [airtel.in 125.16.74.90: timed out]

— forwarded message —
From: onkar
To: [protected]@airtel.in, [protected]@airtelindia.com, [protected]@in. Airtel.com
Cc:
Bcc:
Date: fri, 8 feb 2019 12:26:21 +0530
Subject: fwd: cheating by airtel digital tv

Sir,
My digital tv customer id id [protected]
Name : onkara murthy hm.
As per the new rule i have selected only following channels.
1. Colors kannada
2. Colors super kannada
3. Tv 9 kannada
4. Public tv kannada
And few free channels maximum 7 to 8 channels only i have selected.
The total cost for the selected channels was 29 rupees only.
Finally after adding rs.153, the total amount after selection was rs.179/-

I have paid rs.180 on 2nd feb 2019. And recharged.
But you are not giving the selected channels instead you are
Cheating me by giving access to all unwanted channels.
I visited your airtel service center in kengeri upanagar.
They refused to take my request. They said the service is only for mobile telephone.
What should i do now?
I visited your website, it is hanging.
Your website is showing error message 1. Busy try later.
2. Unable to process the request
I need only four channels, please do the needful
Please forward my mail to concerned person.
Thanks
Onkara
[protected]

Sir i am dasharth sing sir. My airtel dish a very poor work. And 1year after a shopping rani ctiy rajasthan pali... Sir. My airtel dish i'd a other parsan a alloted and. My airtel dish recahrge a after 2 month some time a does not chenles.. Show my dish.. Why... And. I am calling a customer care.... Your employees not slowd my issue and. No response. Sir.. One time then 2fed 2019 recharge my airtel i'd recharge 200hunderd rupee recharge and no show chenles... And i am calling custamber cere and my number bocked your employed sir plz my complaint sholw issuu plz. I am very.. Difressn... Plz. I hope... You worked my comlend solw plz... Plzzz..

It's really not good to come across this type of problems with airtel, because of i'm not able to recharge it's not fare to deactivate my services, it was stated while buying that we have life time free incoming. I have sufficient balance to make an outgoing call and i recharge based on my needs o[censored]sing service, airtel can't force me to recharge. Many of things are linked to my mobile number including government related things. Many of times mobile number is made mandatory and this network providers change their policies and try to dictate people, it's not fare and loss for everyone. I want you to consider my request seriously.
Thank you,

Hello,

I have placed a request for refund of my deposited cheque because my connection is not feasible in the area i am staying at. I have asked the are manager to cancel the cheque and cancel the new connection, but have got no response from him. Now my cheque has been deposited and money deducted, even though i requested for cancellation of the service and the cheque.

I am quite disappointed by the lack of professionalism of the technical person, who after repeated requests, has just lied to me and deposited my cheque all the same. I want strict action to be taken against him for his bad behaviour. His number is [protected] and name is clinton and he is the area manager of hebbal, bangalore.

Service request[protected]

Regards,

Ikshaku bezbaroa,

Phone: [protected]

Hi,

My name is srikanth mallem, yesterday i have visited an airtel store langerhouse, for a recharge of 399 plan, at 7:15pm, they are clearly saying that no card payments, a part from cash they dosent have any other payment option.

In this generation, even an coconut seller and tea seller is using online payments.

Think about your status airtel.

Provide good services to customers, jio is giving far better services than you.

Suddenly some channels has been stopped due to trai regulation with error code 4. I have send text message to activate rs 450 base pack arranged by you. Screenshot has been attached attached, confirmation message has not been received yet. Please look into the matter and revert me at the earliest. Details as given below -

Consumer id - [protected]
Hitesh kumre

Please take matter as urgent basis and let me know..
Thanks

I have been experiencing poor network and pathetic 4g quality for 2 years running now. I've made many complaints but have always fallen on deaf ears and slack attitudes of airtel's staffs.
There is so much 4g internet balance but am not able to use it as the internet quality is very bad and slow. It is very frustrating and stressful if you have urgent work to be done via email or so provided this pathetic service by airtel. Please help to resolve.

My airtel sim stopped suddenly around 8 pm on 12th feb 2019.. I was
Using since 5 years.. My number is [protected].. Its showing no signal. I just removed my sim card from the phone and i inserted it in a other phone but no use.. Even i rubbed the sim with clean cloth and inserted it again but no use... It makes me so upset.. Please find me a solution soon... Thank u...

As i paid advance subscripotion for whole year. after new guide line just they put message for short time and we perceive that it is mandatory to appear for new change. i found airtel made the apps and customise instruction which mislead as i apper to chek i lost my oringinal plan. when i ask to distributor he said u did mistake but real matter is airtel cheating wiht us.
secondly customer care numer is not respoding all time of Airtel DTH

Shame on u. Really shame on you saumya for makiing false commitments to the customers. Instead of helping the customers you people have made the mentality to disturb them why because you are given such type of education from your parents. That's why you people disrespect your parents and the customers. Really shame on you greedy hungry beggars who do such type of fraud and show nasty attitude towards the customers. Also you people don't have respect for the time. It's not a big issue that you bull [censored] idiot people taking so much time. If you peie have swlsf respect and respect for the customers then instead of making the non-sense excuses reduce my call rates and refund my unnecessary deducted amount.

Sir, i requested to port my no. Into airtel, as per the message i recieved it should get ported into airtel on 11/02. But, even after inserting the sim, their is no network showing. Because of it l, i am not even able to call 59059 or to do anything. Now my both the sims are not working. Neither the old one nor the new. I just want to know up-to when i'll be able to use my number in a proper manner. As it is creating a lot of problems for me