Airtel Complaints & Reviews

I was using airtel postpaid number [protected]. Then without usage airtel guys keep on increasing my phone bill and complained so many times against this but they did nothing then at the end they stopped myphone services and they called me to pay 600 rs and promised they'll start my phone services

And to keep the number active i made the payment but services not started yet.

On 26 Jan 2019 I have done a unlimited data pack recharge of 499 rupees by using debit card with reference no[protected]. Company said when recharge is unsuccessful refund amount is automatically reverse in bank account. After 16 days there is no refund proceed and there no response from their team.

Airtel — unable to recharge airtel prepaid number


I am facing issue my mobile number [protected] during recharge. I am using this number from more than 15 years now. Since, 3rd february i am not able to recharge.

1. Unable to recharge from airtel wallet. Message that i get is ‘transaction failed, tried for all other apps and easy recharge

2. Unable to recharge for internet, paytm and other modes. It give message unsuccessful transaction. This is happening only with my mobile number [protected], it is working fine with other airtel number.

3. I tried with other person asking him to recharge my number but it fails.

Finally i unable to recharge my mobile number [protected].

I have contacted customer care on 3rd february 2018, branch but still my problem is not resolve and no response from them and followed up everyday but no one cares about the issue. Poor customer support and escalation process.
Kindly resolve at the earliest.

Thanks
Ramesh

The device gets disconnected on itself and the devices connected will experience internet disruption all of a sudden. I have tried resetting the device but nothing seems to work. I did take the device to the airtel store as well but they just asked me to reset. I had purchased the device in feb 2018. I am facing the issue for almost two months time.

Hi sir,

I'm ready to cancel my 8 airtel numbers. Actually airtel customer service straight away denied to help me. There were 2 issues. One was regarding airtel secure and other was regarding network issues. This is the last chance i'm giving to airtel after that i' m ready to end my 10 years relationship with airtel.

Email [protected]@gmail.com

Thanks
Naresh

I have ported my number from Vodafone to Airtel([protected]). But there is no signal in that sim and my old number has stopped already from yesterday night. I am loosing my business calls.My office work stopped due to same as i can't communicate with my business partners.
This is such a bad service for postpaid users like us.

My airtel prepaid no [protected], 20 digit sim number[protected]u, was deactivated by aion november 2018 claiming non usage of sim. After contacting customer care, i visited the nearest airtel store in my city. They accepted my reactivation request, but they told me they were unsure whether i will get prepaid or postpaid connection & only their back end team can decide even though i clearly mentioned that i am expecting a prepaid sim card upon reactivation as earlier also was prepaid.
I am a student (18+yrs) & i cant afford postpaid plans of minimum 400rs per month at any cost. They are telling me i have pay & wait for 3months if i were to make itprepaid (Min 1200rs), its completely out of my budget for phone bills. Today i got a call from them telling me the new sim is ready to collect they tried activating in prepaid their system was showing issue so they did postpaid connection, take it in postpaid or forget your number, this is complete cheating done by forcing customers to take postpaid for reactivating sim even if they are not willing to, i had also contacted airtel over email & they have been simply delaying my case and giving useless replies over call about reactivating in prepaid mode only, simply telling their backend team will call me, but nothing happens. I did mention if they arent able to provide me my earlier prepaid type sim connection then give me a option to port to some other prepaid network operator who doesn't do such a daylight fraud by forcing & cheating customers to take postpaid sim for reactivation, but they are telling for this also i have to wait for 90 days only then i can port. I also did confirm with trai there is no such rule to give only postpaid sim on reactivation, its airtel who is doing this by misusing trai new minimum balance rule and after disconnecting sim, making money by forcing postpaid to retain no.
You may contact me regarding this on [protected] mon-fri (After 6pm) sat-sun (Anytime) or reply to [protected]@gmail.com

I have also raised a consumer court case against airtel
Grievance number :1151784

Airtel customer care refusing to activate my own dth plan.

I inderjeet dogra (Airtel dth customer id: [protected]) have changed my plan on 07.02.2019 through their qr code as received: tvchg dskc8ltz furvvuv61 ge8hgo72 heggo82 g4og92 g1hgb2 fu4vc1 8bntve1 g9hgn2, i have received the message that thanks for selecting new pack on airtel digital tv, we have received your request and after changing the plan airtel has discontinue my services and not restored till now (Dated:11.02.2019).
I submitted request to activate my own plan 4 times but nothing happened.
I brought to your notice that i am daily perusing through their call center twice in a day, but they are telling that our server is down so i am unable to activate your even they said our basic pack is mandatory and you can tell us more channels so we can add your channels. Sometimes they told we can't help you.
What's going on.
Today again i tried to restore our dth service through their call center they are telling that you again book your complain and telling it will take some more days and can’t specify the day then transferred to call to seniors but no body responds..

So i request you kindly do some needful action against airtel dth service provider so that numbers of customers (Like me) can not be harass by them.
Your early action in this regard is solicited.
Thanking you.

Yours
Inderjeet dogra
Airtel customer id:[protected]

My airtel prepaid number is [protected] i am having trouble in receving incoming calls since 2 days. I even contacted customer care even they are, not helpful. They asked me to visit airtel store but there is no airtel store near by i have to travel 20 kms from my place.. I am on unlimited pack and when some tries to call me it says "incoming call facility is not available on this number, it will continue on post recharge" inspite of being on a unlimited plan i have recharged for 35 n no luck still i am having problem with incoming calls. Please resolve my issue. Bcoz of this nonsense o[censored]a company, i have incurred huge loss.

Airtel dth is not providing me the necessary services of the channels that i have selected in view of the recent announcement made by telecom regulatory authority of india;wherein all the operators have been directed to provide the services to the customers for the channels they will opt in addition to the mandatory channels. The dth cable operator is not activating the channels selected by me despite frequent requests and is charging exorbitant monthly charges.
I am optimistic that they will be asked to explain their position and in the meanwhile will be directed to charge the amount as per the channels selected by me. Pertinent to mention here that i have to pay rs 160/= excess than the actual monthly charge.
Yours sincerely
Hilal ahmad wani
Awantipora, pulwama, j&k,
Pin 192122

Airtel dth[protected]; airtel not activated plan i wanted of rs180; they activated as per their own wish of rs3060 per mnth plan n later after mny complaints changed to rs219.62 but not of my choice. Now they are piling up negative balance on prepaid dth? Height of loot of commoners.

Airtel took many days in trying to change my plan which is still not done properly nor they ever sent me excel file of channel list so that i can change my plan properly. I told them i will recharge my account only when plan is changed properly.

However, now they are fooling customers and cheating hapless subscriber by negatively charging for a plan which was never asked for. Till today they have piled up negative balance of rs-28.72/- for what joy?

I am thinking to through this box out of my house the last remaining airtel thing in my flat; and be done with it rather than having to deal with irresponsible company.

Remove all negative balance and send me dth excel file asap so that i can choose my plan as per my need and airtel activate the same; i wont recharge till this is done. And being a prepaid product how u can charge negative balance?

My airtel dth id is [protected] and registered mobile no. Is [protected]. I have requested to change my pack of total cost rs.292 on 7/2/2019 but till now they have not change my pack airtel activated rs.360 pack on 1/2/2019 which is most expensive for me, i have complaint it to airtel costomer care everyday but they says that there are some technical problem with network and soon they solve this problem but they charged every day.

I have put in a request to change my current subscription package into the one with all the selected channels i wish to watch on 09-02-19 via sms (Customer id: [protected]). I contacted the customer care several times but did not get any satisfactory results. It was not possible to confirm the selected pack via the selfcare portal online or the myairtel app hence i had to use the qr code scanning method. It has been already over 48hrs and my service do not reflect any change as requested. Pls look into this matter and resolve the underlying issues asap.

Pathetic customer service. Specially the last agent i spoke to. The lady customer service executive i spoke to at 3:26pm on 11th february. She is using language like "o god"... Keeping on mute while talking, requestioning back like "when did i say this", i didn't say this ok... All this in hindi. So this is the way u speak to customers. First of all u stopped 40 channels from my current pack, and when i utilised the "make your own pack" thing, it didn't get activated for 4 hours so i contacted. She said it gets activated in 24 hours. Agreed. But is this the way you talk to customers? I had been calling six seven times so of course i am frustrated, above that she says "i did not do this to you". Seriously?? Is this the way you talk to customers? I want actions to be taken against that agent. She really tested my patience very badly.

Recently i have port my vodafone no [protected] to airtel. After new sim is activated i tried to recharge through aritel app and other wallet recharges.. But all the transaction are failed.. Also i tried airtel compliant no more that 30 times, but the ivr voice keep on promoting the offer alone. Not even i have been connected to customer care person... Now my balance too drained and can't able to call.. Really fedup with airtel. Wortst experience at first itself

I wanted to pay bill for airtel postpaid number ([protected]) of rs.470 from my airtel number/wallet ([protected]) but when i reached the last step of payment, it shows technical error and rs.470 deducted from my airtel wallet ([protected]).
Note: bill payment not successfull and not found any transaction id.
Please refund my money...

Airtel no. [protected]
Transaction date: 10 feb 2019
Timing: between 12:30 am to 2:30 am
Deducted amount: rs.470
Remaining amount: rs.00
See attached picture for more information.

Hi Team

Wants to highlight some urgent matter

Since 2 weeks phone number which is saved in my list getting dialed automatically any time during I sleep or work

Wants you to investigate was my phone hacked or having software issues

Please help to resolve the same on priority send me your report so that I can give justification to others

Regards
Pawan Sachdev
Mobile no [protected]

I was recharging a mobile no [protected] on 24/01/19 of 448/- but recharge failed message showed and payment deducted from my credit card which transaction id is [protected]. Approx 17 days left but no refund came in my credit card till now i.e. On 11/02/19

I currently have access to all SD & HD channels through an annual package valid till July this year.

I am being forced to switch to other plans which are extremely expensive and at the same not providing the channels I regularly watch.

I have written 3 emails to the Nodal officer and there is no response till date.

Would request TRAI's intervention to resolve this.

My consumer no is [protected] and my registered phone no is [protected]. I have opted channels list according to directions of TRAI but till now after many requests, all channels are not showing on my TV. I have also informed to customer care by mail with a copy to the nodal officer but till now no response given to me. In my TV after giving the option no any channels are running that is why a big problem arises and the company is also deducting my money deposited earlier. Now I am facing great loss. Thanks