Airtel Complaints & Reviews

Airtel dth is not providing me the necessary services of the channels that i have selected in view of the recent announcement made by telecom regulatory authority of india;wherein all the operators have been directed to provide the services to the customers for the channels they will opt in addition to the mandatory channels. The dth cable operator is not activating the channels selected by me despite frequent requests and is charging exorbitant monthly charges.
I am optimistic that they will be asked to explain their position and in the meanwhile will be directed to charge the amount as per the channels selected by me. Pertinent to mention here that i have to pay rs 160/= excess than the actual monthly charge.
Yours sincerely
Hilal ahmad wani
Awantipora, pulwama, j&k,
Pin 192122

Airtel dth[protected]; airtel not activated plan i wanted of rs180; they activated as per their own wish of rs3060 per mnth plan n later after mny complaints changed to rs219.62 but not of my choice. Now they are piling up negative balance on prepaid dth? Height of loot of commoners.

Airtel took many days in trying to change my plan which is still not done properly nor they ever sent me excel file of channel list so that i can change my plan properly. I told them i will recharge my account only when plan is changed properly.

However, now they are fooling customers and cheating hapless subscriber by negatively charging for a plan which was never asked for. Till today they have piled up negative balance of rs-28.72/- for what joy?

I am thinking to through this box out of my house the last remaining airtel thing in my flat; and be done with it rather than having to deal with irresponsible company.

Remove all negative balance and send me dth excel file asap so that i can choose my plan as per my need and airtel activate the same; i wont recharge till this is done. And being a prepaid product how u can charge negative balance?

My airtel dth id is [protected] and registered mobile no. Is [protected]. I have requested to change my pack of total cost rs.292 on 7/2/2019 but till now they have not change my pack airtel activated rs.360 pack on 1/2/2019 which is most expensive for me, i have complaint it to airtel costomer care everyday but they says that there are some technical problem with network and soon they solve this problem but they charged every day.

I have put in a request to change my current subscription package into the one with all the selected channels i wish to watch on 09-02-19 via sms (Customer id: [protected]). I contacted the customer care several times but did not get any satisfactory results. It was not possible to confirm the selected pack via the selfcare portal online or the myairtel app hence i had to use the qr code scanning method. It has been already over 48hrs and my service do not reflect any change as requested. Pls look into this matter and resolve the underlying issues asap.

Pathetic customer service. Specially the last agent i spoke to. The lady customer service executive i spoke to at 3:26pm on 11th february. She is using language like "o god"... Keeping on mute while talking, requestioning back like "when did i say this", i didn't say this ok... All this in hindi. So this is the way u speak to customers. First of all u stopped 40 channels from my current pack, and when i utilised the "make your own pack" thing, it didn't get activated for 4 hours so i contacted. She said it gets activated in 24 hours. Agreed. But is this the way you talk to customers? I had been calling six seven times so of course i am frustrated, above that she says "i did not do this to you". Seriously?? Is this the way you talk to customers? I want actions to be taken against that agent. She really tested my patience very badly.

Recently i have port my vodafone no [protected] to airtel. After new sim is activated i tried to recharge through aritel app and other wallet recharges.. But all the transaction are failed.. Also i tried airtel compliant no more that 30 times, but the ivr voice keep on promoting the offer alone. Not even i have been connected to customer care person... Now my balance too drained and can't able to call.. Really fedup with airtel. Wortst experience at first itself

I wanted to pay bill for airtel postpaid number ([protected]) of rs.470 from my airtel number/wallet ([protected]) but when i reached the last step of payment, it shows technical error and rs.470 deducted from my airtel wallet ([protected]).
Note: bill payment not successfull and not found any transaction id.
Please refund my money...

Airtel no. [protected]
Transaction date: 10 feb 2019
Timing: between 12:30 am to 2:30 am
Deducted amount: rs.470
Remaining amount: rs.00
See attached picture for more information.

Hi Team

Wants to highlight some urgent matter

Since 2 weeks phone number which is saved in my list getting dialed automatically any time during I sleep or work

Wants you to investigate was my phone hacked or having software issues

Please help to resolve the same on priority send me your report so that I can give justification to others

Regards
Pawan Sachdev
Mobile no [protected]

I was recharging a mobile no [protected] on 24/01/19 of 448/- but recharge failed message showed and payment deducted from my credit card which transaction id is [protected]. Approx 17 days left but no refund came in my credit card till now i.e. On 11/02/19

I currently have access to all SD & HD channels through an annual package valid till July this year.

I am being forced to switch to other plans which are extremely expensive and at the same not providing the channels I regularly watch.

I have written 3 emails to the Nodal officer and there is no response till date.

Would request TRAI's intervention to resolve this.

My consumer no is [protected] and my registered phone no is [protected]. I have opted channels list according to directions of TRAI but till now after many requests, all channels are not showing on my TV. I have also informed to customer care by mail with a copy to the nodal officer but till now no response given to me. In my TV after giving the option no any channels are running that is why a big problem arises and the company is also deducting my money deposited earlier. Now I am facing great loss. Thanks

Dear Authority,

I have compained several times no solution. compaint no. 85831533 .
I am being harassed since last three days only with no resolution
Is this what customer service means.

We are spending hours to call up your customer care only to hear that your servers are not working.

please resolve.

Regards
Shatabdi Chakraborty
[protected]

On 10feb. I recharged my airtel to 499 plan with internet banking sbi, it said to have been successfully completed and i got a message from 121 that my recharge of id xxxxxxxxx has been initiated but till now i haven't got the amount in my balance it's been 24 hours now. Bought a new sim and on 27dec my old recharge expired and that's how i wanted to credit it with 499 with a plan of 2gb per day for 80+ days. Till now i haven't received any balance and it got deducted from my account. I used this yono app from sbi net banking for this recharge. It would dearly be appreciated if someone would solve this problem.in hope of consideration.

My contact no [protected] facing a problem of insufficient network. I would like to brought it in your notice that previously many time i have been complained in this issue and everytime i have been reassured by any one of representatives that it will be normalised as much as possible. But still now same problem is going on. This time i would like to late you know that in this area networks of all service provider become very strong except airtel. So if you think that you have nothing to do for improvement in signal then i will change my service provider by porting out. After carrying out all the charges why we have faced that type of problem.

I am Airtel customer since 2015. But on date 11-Feb-2019, A Transaction of Rs.605.65 has been done on my Kotak Credit Card No.xxXXXX at www.airtel.in (PGSI). How is it possible? with OPT and Security password . Where from did you collect my Credit Card details?

Thanks

Sir my customer id of airtel dth is [protected] and my registered mobile no. Is [protected]. My dth connection is not working properly. When my open my t. V. There is endorsement that network is working due to bad weather or there is some thing near dish. I have called customer care several time on number 121 or 12150 but my call is not received. It is answered that our customer care officer are busy. You call after some time. It is ridiculous that i have tried several times by no one picked the phone. While when i call customer care of mobile or broadband within a reasonable time customer care officer attends the call.
You are requested to register my complain in respect of my dth connection and send some one to remove the defect.

M. K. Kaushik, meerut (West up)

Before trai regulations of february 2019, i opted for infinity pack of airtel. After la carte guidelines of trai, i switched to la carte offer of airtel and it seems i am being now charged for both. Please inform airtel to charge me only for la carte channels i opted for.
Utpol das
(Airtel id :[protected]
House # 3, august kranti path, beltola.
Guwahati-781028.
E-mail id : [protected]@gmail.com

I had done the port out from idea to airtel about 2 weeks back and 3days back the porting was successful and i was using the airtel services. All of a sudden the services were cancelled and re-ported to idea with out any prior communication at 2:00am. I have paid 399rs for airtel to use their services, and was disconnected with in a day after paying 399rs.

I have made couple of calls to airtel customer services asking about the same and they are very rude and did not provided any information.

Kindly help us on getting my money back.

I am from punjab a customer of airtel dth. I want to activate discovery infotainment+sports pack which is given by discovery networks. There is only two discovery bouquets are given by airtel dth. The bouquet is also submitted in the documents given to trai but not provided by airtel dth. Kindly look upon my request as early you can so i can easily watch these without any disruption.
Thanks

सर, मैरे पास दो कनेक्सन है एक नम्बर पे, [protected]-01, [protected]-02
आपने कहा था की चैनल सिलेक्ट कर ले १फरबरी तक, मैने महीने भर पहले से फौन करना ईमैल करना जारी रखा की मैरा पैक बदल दो, मैने लिस्ट भी ईमेल कर दी पर न कस्टूमर कैयर ने हमारी न किसी और ने, अब हमारा टीबी 15 दिनो से बन्द है पैसा उसमे आज भी है, ये एयर टैल बाले बस शौषण कर रहे कुछ नही |कुुछ कीजिये, आपकी कृपा होगी सर ||सर टीबी के माध्यम से करते है तो कौड नही दिखता पर खुद के पैक का कौड तुरन्त आ जाता है ||