Airtel Complaints & Reviews

I am writing to express my deep dissatisfaction with the ongoing issue regarding my broadband service, which has been non-functional for the past five days. Despite numerous reminders and follow-ups, there has been no effort from their side to resolve this problem.

This prolonged outage has significantly impacted my ability to work, and I have had to incur additional costs for mobile internet to meet my daily needs. This situation is highly frustrating and unacceptable, especially since I am paying for a service that I am not receiving.

I request that you take immediate action of them and need compensation. Additionally, I expect compensation for the downtime and reimbursement for the mobile internet expenses I have incurred during this period.

They just keep on rescheduling the dates and not working at all and I’ve attached the evidence

We are not getting the stable 5G network in our area. Yet a times, getting the 4G connection itself is a challenging.

I am here complaining on company "Airtel" about the network disturbances. As per their commercial advertisement, they should be providing the good network coverage even in forest areas but unfortunately, their network is not even reaching till our apartment in Dasanpura, Bengaluru 562123.

Did recharge on wrong number, need it to reverse to valid number

Iam using airtel fastag for my four wheeler AP16CS8033 from 2020, though sufficient balance available in my airtel wallet but airtel fastag got blacklisted and when i check fastag status it is showing as " your tag is closed " in NPCI website. When i approached airtel office in machilipatnam they said they are not aware of fastag related issues and there is no person available in the store to address such grievances. I had to pay cash at toll plazas for this sudden blacklisting of my fastag. It even wasted our time at toll plazas. There is no intimation or any infromation provided in my airtel thanks app. I request airtel to re activate my fastag. I wanted to know how my fastag was closed without any information.

Mahesh N
Cell No [protected]

Hi my airtel mitra lapu suspende please chek and unsuspend my airtel mitra lapu ...lapu number/[protected]...shop name/shivani telecom

All fake International roaming bills for non usage too. Mobile clearly says no usage and the Airtel says lot o[censored]sage. In last one year, they charged 34909 rs from me

I have done recharge of RS 666 accidently on [protected] through CRED mobile app.
I talked with airtel, and cred both refuse to refund or transfer in my original number.
Kindly help me to getting refund or recharge on my original number [protected].
this happened because that number was saved in my mobile by same name

Airtel has blocked my incoming SMS functionality. Since submitting a Mobile Number Portability (MNP) request, I have been unable to receive any SMS messages. Additionally, I did not receive the MNP porting code. Subsequently, I decided to continue using Airtel as my service provider. However, since that time, I have been unable to receive SMS messages from any phone number, including one-time passwords (OTPs) and personal messages. I am deeply disappointed that Airtel has resorted to such an obstructive course of action.

Immediately stop the tower that you are installing at Mohidapur Village Birbhum District West Bengal,
People living in nearby houses will have to suffer a lot,
The people of the neighborhood wrote the application and signed it and filed a complaint in the bdo office, SD office, Panchayat office, Pollution office,
If you don't stop working immediately, you will face many problems.

We have attached the receipt copy of the application to this complaint.

I have purchased airtel black - Broadband + DTH connection. I purchase plan for 3 months. Since im dissatisfied with the service, I asked for service disconnection. Since then im struggling to disconnect the service. They are billing for 2 months which i have not used. I talked with multiple agents but give no resolution. Im stressed in explaining to people about the issue. Every single day these people call and ask me to pay the bill. But no one is bothering about the service which i have not used for 2 months. Since there is no option i tried to raise ticket stating other reason and speak to customer service agent. Even at my peak anger they still ask me to refer the service to someone but show me no resolution. Its a mental harassment. Because CS agents are doing their job which they instructed but the entire process is very bad which gets on nerves for customers. Im not going to pay for any extra amount other than my usage. These people are killing me by calling continuously to pay the amount. Its really unfair and worst experience ever.

Daily data pack is reducing while using 5G. once daily data pack is get resolved overed . 5G is not working, I'm recharged with 5G plan so, kindly consider my issue and try to fix it. Thankyou

I've recharged my Airtel Broad Band serivice for 1 year on 28th Novemver 2023 using Airtel Thanks application. But its reflecting my account is showing its going to be expired on 24th April 2024.

I've called their customer care and inqured abouth this issue but they didn't provide me proper solution nor they extend my service period.

When I raised a ticket to refund the balance amount they closed the ticket stating its resolved without any information and refuding it.

When I called to check the staus they asked its closed I need to send email tothem for this.

I've send mail aslo but no response from the team.

Now they are asking me if I need refund I need to disconnet the service and wait for another 45days for refund.

I have been an Airtel Internet customer since 2022. I have been paying my bills in advance on a six monthly basis. In August 2023 I paid my six monthly advance payment to last until February 2024. In September 2023 Internet stopped working. I file d a complaint. They said it will be back on but did not happen. In October 2023 I called Airtel and spoke to them. Still no solution. In December 2023 I filed a complaint again and asked them to stop my Internet services completely and refund the money. I was answered it shall be done. Then In February 2024 I was hit with a bill they are overdue. With much effort after trying to explain what happened they waived the excess bill and still did not stop my Internet. In March 2024 I was hit with my monthly bill again with fines. I wrote to Airtel again why am I getting bills when Internet should have been stopped. I did not get a reply until 16/4/24 which they mentioned my final bill is Rs 2100 for two months with fines. I have requested them again and again to stop my internet services and to waive the bill for the service I am not using and to refund my money from the past. They are not addressing the issues and still keep saying I have to pay the bill. Now on top of this they have acknowledged that they have stopped my services but the bill keeps generating until this day and in their reply they are mentioning I am still liable for the bill that is getting generated. I cannot understand their logic nor does it make any sense.
I am requesting that all my bills are waived for the service I have not been using, refund my money from the past since October 2023 - February 2024 and stop Internet services immediately.

I am lodging a complaint against Airtel regarding their poor service and failure to address my ongoing connectivity issues despite multiple complaints and escalations. I have paid an advance amount of 3300/- for the Airtel Xtreme Fiber service, which is not being provided as promised. Engineers have visited but the problem persists, causing significant inconvenience. Contact details were shared as requested, but no response has been received. I demand a swift resolution to my connectivity issues, a full refund of the advance payment of 3300/-, and appropriate compensation for the inconvenience caused.

I've a broadband connection from Airtel.
The internet is not working for last 5 days now and intermittently working before that.

I've raised complaint for the same and tried to follow up on the same. Neither the issue is resolved nor my queries are being answered to the satisfaction. The customer care department is not giving any response, nor are they providing the contact details of the technical staff.

Due to internet not working, I'm facing multiple issues, like my work and home office is hampered. I want a justified compensation for the trouble caused and immediate restoration of the internet service.

Dear Sir.Madam,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the misleading practices and false promises made by Airtel, a company that prides itself on providing quality service to its customers.

In January, I recharged my Airtel account with INR 666, enticed by the benefits advertised, particularly the access to the Apollo circle 24/7 service. However, upon attempting to redeem these benefits, I was informed by your customer care executive that I needed to redeem them immediately after recharge. This was not mentioned anywhere in the terms and conditions or during the recharge process.

Feeling reassured that this was simply an oversight, I decided to give Airtel another chance and recharged my account again on April 13, 2024, hoping to avail the promised benefits. To my dismay, I was once again unable to redeem the benefits. This time, when I contacted your customer care, I was informed that the Apollo circle 24/7 service can only be redeemed once in a lifetime, a crucial detail that was conveniently omitted from your terms and conditions.

Upon expressing my dissatisfaction and concern to your customer care executive, I was met with a dismissive apology and an assurance that my feedback would be noted. However, the lack of accountability and transparency in addressing this issue only further validates my belief that Airtel is engaging in deceptive practices to extract money from its customers under false pretenses.

Furthermore, my attempts to escalate the matter to a manager were met with evasion tactics, as my calls were routed to an automated IVR system, making it impossible for me to voice my grievances to a higher authority. Subsequent attempts to reach out to your customer care executive have been unsuccessful, as I have been consistently denied access to speak with a representative.

I am attaching a copy of the call recordings for your reference, which clearly document the misleading information provided by your customer care executives.

As a loyal customer who has entrusted Airtel with my business for several years, I am deeply disappointed by the lack of integrity and accountability demonstrated by your company. I urge you to take immediate action to rectify this situation and ensure that such deceptive practices are not perpetuated against other unsuspecting customers.

I expect a prompt response addressing my concerns and a resolution to this matter. Failure to do so will leave me with no choice but to explore alternative options and escalate this issue further through appropriate channels.

Thank you for your attention to this matter.

Note: I had voice record of Airtel Customer care but here no Option of that.

Sincerely,
Venkatesh Vemula.

Airtel fiber: [protected]
connection deactivated: 22/11/2023
amount to be refund: Rs. 957.36

till date did not receive my refund amount after disconnecting my airtel fiber

Dear team,
Hi i am riyal suthar, recently i have did a recharge transaction through airtel (Airtel Thanks app). But by mistack i have entered wrong number during the transaction.
Kindly reverse the same in correct mobile no.
i message to "51619" but i got "No such keyword found"
then
I have already message the same information to “59109” there i got respond “service has been blocked”
Now please do the same on urgent basis…. Details are as below….
Transaction Date - 09/04/2024 10:01 PM
Correct mobile number-[protected]
Wrong mobile number-[protected]
Amount -2998
Transaction id[protected]
and assist me further.
your old airtel customer

I would like you to inform that my airtel internet data is not renewing from past 3 days and i have to do add ons for using my internet i hope you will take fast actions regarding this

My data pack expired on 4th April and as I want to limit my data usage I opted for Talktime and recharged my mobile with ₹10/- giving me a Talktime validity of ₹7/- . But when I tried calling, my call doesn’t go through despite having balance.