Airtel Complaints & Reviews

Hi this is my mobile number +91 [protected]. I have recharged for inr. 3998 for uae roaming package.

Package benefits are 500 mins of incoming and 500 mins outgoing call. Order id is[protected].

I have been in uae for past 4 days but still i have not been credited with the above benefits. For each incoming and outgoing calls i have been charged with 30 rs.

I have talked to customer care multiple times and they don't understand my issues and still they are raising the sr and closing it on the same day after crediting the 30 rs amount and that's it.

Airtel need to refund the amount or give me the package advantage. Already 4 days of my package is wasted.

Please help to resolve the issue.

Barred
Complaint details my number was deactivated for the second time without any prior notice after the working hours. It says my address verification has failed but no one showed up for the address verification. I have been facing a lot of consequences without mobile due to uninformed deactivation. Without showing up for the address verification just like that they updated that wrong address. I have been cheated in the beginning that i will have to pay a refundable deposit of 300 rupees. But it was one time activation charges. Later when i came to know that they tried to manage but i knew the fact. So the store manager paid my activation fee as the customer service representative mr. Naveen made the mistake. This is mere cheating. I could not imagine a person cheating like this to customers. The unaware customers will go a loss of 300 rupees.in regards to my activation, when my connection was disconnected first i went to the airtel office and showed my verification document. Again the customer care department asks me to do the same due to which i am running loss of pay. There is no proper response or a proper complaint portal to hear this. This is a fault of the activation team. They just stay where they are and update address verification failed. I have the records that no one had come for the address verification except from my office. Airtel claimed that they came for address verification (No one showed up) on 13 and 14 dec but the address verification failed. The same day people from my office xxxx came for address verification got my document and left. So it is the mistake of airtel. I was said i can switch to prepaid at anytime by the customer service officer but that was also an attempt of cheating, i could not switch it for the next three months. So i am left with no hope now. I cannot face disconnection for every five days and suffer because of the negligence of the airtel verification team. When i apptocahed the airtel office even there they just say that they r busy and keep on postponing the work

Dears,
I have a serious issue/ complaint about airtel. Last month in my airtel prepaid number, it shows the validity upto 2021. Now today i have received a message which is telling that i have to recharge for my mobile number validity by 18th of december this month after that it will not work. If this type of services they will give every time then i don't have any option except to quit from airtel services. Every time i have recharged my number when it goes down & even i have not used it for calling as it is in international roaming. But they deducted from my account every time even i have not taken any services. Kindly solve the issue as soon as possible.

Hi,

I had made a complaint regarding my broadband issue on 12th dec 18, and i have been following up ever since. I am give promises that it would be resolved in hours like 6-8 times in the past days but there are no response from anyone afterwords. It totally dissatisfied to see such poor service. And i would appreciate if you could escale the matter and resolve it at the earliest.

Ref no:[protected]

Dear sir,
Recently i have received message that if i have not recharge my airtel mobile number, the service will be stopped and the some amount will be also deducted from main account.

If balance is available what is requirement of recharge our numbers every month. It is totally unfair rules.

It is kindly requested to take a necessary action against the telecom company and give favourable decision to huge numbers of mobile consumers.

Sir/madam,
I recharged mistakenly for the amount of rs.159/- on 13.12.18 this offer actually not available for my number and available offer is rs.149/- where i get benefitted for 1gb/day +unlimited calls for 28 days. But for rs159 i got only unlimited calls+ totally 1 gb that also valid for 21 days. When i contacted them for about 3 to 4 times but no proper response. Is it right that if i pay extra i get penalty? Refund my money as this is totally cheating.

I have changed my sim from 3g to 4g on 14th oct 2018 from tat day i couldn't able to send sms. I called customer care multiple times but they from their end everything looks gd. Sometimes they told me to change sms centre no. That also i have changed but still no luck. I am using this no. From 2012. As i am unable to send sms frm my no. I couldn't use any other apps in mble properly. Please resolve this issue as soon as possible

I had been using my sim for many years. Suddenly from yesterday i am not able to call or receive calls using the sim. I tried assume other sim in my phone and it's working. So it's something wrong with my sim. I am not able to use data also from last 2, days.

This had been causing lot of inconveniences since this is my primary contact number.

Please resolve asap.

I changed my internet 4g lte service plan, for the number [protected] around 25th sep 2018. After which my internet stopped working. I went to airtel gallery in vishrantwadi, pune. After several visits, my internet was still not working, post which i was asked to change the sim card. Even after replacement of sim card (Number [protected]) on 8th oct 2018, my internet services were not working.

So on 13th of oct 2018, i asked the gallery person to provide me with a new connection for the internet and close the previous connection, which was [protected].

I was provided with a new connection and a number for the same is [protected] and was assured that the previous connection has been closed.

However, i am still getting bills on my mail for the number which i had asked to be disconnected.

Need help to resolve this issue.

I have an habit of watching animes and movies which is mostly supported by rapidvideo site. Recently you are not supporting that site and i'm not at all satisfied by your recent actions. I am using your services through sim. If you want to block any websites please make sure that customer view. So please consider this complainent and i believe by solving these customer including me get satisfied. Because others service providers like jio are not blocking these type of websites.

I have subscribed for monthly rental of rs. 477 per months, airtel digital tv service provider changed my automatically without any information to rs702. I have lodged complaint in customer care of airtel digital tv. They closed the complaint without any information. When i contact them they told you have subscribed for rs 702. Monthly rental since beginning.

On 13th december 2018, i had initiated the process from changing by 3g sim into 4g sim. After 12 hours, 3g sim got deactivated and i switched to 4g sim. Internet and calls are possible but the 4g sim has still not been activated since i havent been able to send or receive any sort of sms.
Please resolve this as quickly as possible.
Phone no. - [protected]

I lost my phone moto g yesterday along with airtel sim number [protected].
Number is registered under the name preeti painuly..
I want to block my sim card with immediate effect. I lost my phone around 5pm. Since then it is showing either switched off or not reachable at the moment. I m concerned that my sim card should not be used for some inappropriate activities therefore kindly block the sim as soon as possible.

From morning, i'm not getting signals
Everyday the signals are good but today from the morning i'm not getting signals, and only emergency calls are available calls aren't going, no net in my phone, no messages sent
Tried inserting sim in other device and same problem exits
Tried shutting down my phone, no change after switching on
I want to the problem to be solved as soon as possible

Dear sir/madam,

I am writing a mail to inform you, i have a airtel mobile user. My number is id is [protected]. My airtel signal with internet service is very very poor,. When ever i try to use my internet, it is sowing that there is no connection or no network. Also my calls are getting disconnected while talking in between.

There are lot of difficulties i am facing because of this network. I am your very old customer, using airtel connection since 2007. Hence kindly check and do the needful on priority

I registered on airtel money wallet. However when i am trying to initiate any transfer from my account, it shows debit facility has been disabled in my account. The number is [protected]. I have submitted all valid identification documents as per kyc norms to the airtel money email id. I dont know what kind of foul play is going on, they are just trapping people to use airtel money to receive gifts in form of cash for shopping and spending and paying bills, and once you get the money in wallet, they will stop the debiting. My wallet is not even a month old. And got a lot of balance, and now they have blocked it. They are now asking me to send to them the sender's bank account statement. Is it even logical? Why on earth will the sender share the bank a/c statement and as we know these details are very sensitive and confidential. Airtel assured me number of times for a proper resolution. But this aint a resolution even. I run the account, the account is in my name, i am the authorized person, i have submitted my verification documents. But when the company is here to loot me.

My frezz number [protected]
Amount rs.10000

Many time i was send mail to company. Same reply given. No solution providng

Fake company

Hi sir/mam,

I got a message from airtel regarding outgoing service has been stopped by 17. Dec, but they just intimated to auto deduction of rs 23 from my main balance if i not recharged before 17 dec. They blocked the user number unable to complain with 121, 198 (Once i entered my mobile number it automatically stops).
After that i contacted with email-id. But they reply with verification block with sending incorrect otp to my mobile number. After that i contacted with airtel website complain number [protected].
This time they received my call. They are saying to me unable to stop that auto renewal and after 15 days incoming also blocked. I said to her clearly i don't want outgoing service now, if they block incoming service after 15 days, then i can do my recharge. But they said its automatic process, unable to stop it. I hereby attached the message i got from airtel. Kindly go through itand resolve the issue asap. Thanking you

Regards,
Ganesan d

I purchased a yearly pack sometime in august 2018. It has been working fine till now (Early december 2018). I've been having connectivity issues (Close to zero connectivity) for 2 weeks now which has impacted my work from home. I reached out the airtel customer care and they have not been the least bit helpful with the complaint.

I've now raised a request for cancellation and they choose to ignore it as well.

We hereby notify you that your service provider has no network signal even though whenever your airtel service has out of reachable.in our office area, is situated 1/6 fakir ghosh lane road, p. S:baranagar, p. O:isi, kolkata-700108.in this area, there is a very badly network problem and network signal has not shown. So if you action against my complain then i will highly oblige to you. Otherwise, we can ported our numbers into another service provider.
Our numbers are:1) [protected]
2) [protected]
3) [protected]
4) [protected]
5) [protected]

I've taken 2 connection and later i wanted to disconnect 2nd connection. I've called customer care They said there will be a charge of 100rs for disconnection i said and okay and paid 100rs. but after a month now if i recharge my TV is asking to me to pay every 5 days and minimum is 200 rs.
I've lost almost 5000 rs doing this every month.

SUCH A PATHETIC CUSTOMER SERVICE AND PEOPLE ARE NOT PROFESSIONAL AND VERY LAME DON'T KNOW HOW TO TALK TO A CUSTOMER .