Airtel Complaints & Reviews

The airtel company displays totally false information about the date of expiry of validity of outgoing talktime at the time of recharge. When i went for recharge the reported that your talktime will expire on june 2021. It continued to display the same message for 20 days. Now they are saying that your outgoing validity will expire on 19 dec 2018.
When i called the customer care they answered in a very rude manner.
Extreme bad behavior of customer service operator.

After getting a prepaid 4g recharge pack, i can't even send a single whatsapp text. Before i used jio and it worked wonderfully. After seeing your ads in which you claim you are the fastest network, i got a recharge in my airtel sim and now i am completely shattered. Your network is the worst of all. I even went to ask for help to my nearby airtel service outlet but they failed too.
Don't say false things in the ad. Its so unethical. You don't even provide satisfactory customer service

When i purchased the sim they said itslifetime tome validity.
Now they are stopping the incoming and outgoing. Even though i have balance.
Unhealthy business tactics by airtel.
Please stop this harrasment. If i have balance why they are stopping my services.
What is the procedure to file a complaint in consumer court?
Please let me know because they are voilating the terms.

I am not able to use 4g on my device. It's signal is not working. Whenever i restart my device then 4g works for few seconds. I am only getting the signal of 3g and when i try to use internet i'm only getting h+ signal with the speed of 2g. I'm facing this issue from 2 days. I called the costumer care executive but they don't have sufficient knowledge to short out my problem, they are just telling it will be fine in few days.

I don't know what to do now?

Please, help me.

Manish singhania

Dear sir,
I have switched to airtel data after tata docomo service closure in data. I have bought 4g hot spot device from airtel in feb 2018. My airtel no is [protected].in nov 18 device not working. I visited the shops which was listed in service book. But when visited it is found that there are no service stations existing listed as per airtel 4g hot spot device service manual. I have contacted their own outlets. Upon complaining the device not working they say that device not available with them to replace. Please guide me what should i do to resolve this issue.

Sir i would like to inform you that i credited my airtel payment bank with rupees 234 on 8th december 2018. I am unable to recharge my dth tv with the wallet balance. It always display that debit for this account is not allowed. I am also not allowed to return the amount in my bank account. Please help me regarding this issue as quickly as possible. Thanking you

I reside in eva (Pincode : 201304) in noida, up.
I always used to believe that the airtel was the best and the fastest service provider ever.

I am using airtel from last 08 years and used to have 3 airtel postpaid connection. But for the last 8-9 months the airtel data speed is so bad, so pathetic and even you can not open a single website at all.

I made so many call to airtel customer care, but they never resolved my problem, they always says that some work is going on in your area and call closure time is 120days, but never resolved now it is more than 8 months but issues are still the same.
As i said i had 03 airtel connection, among them i have ported two connection, one to vodafone and another one to jio, still have one connection with airtel with a hope that they may give solution.

When i was porting my no to another provider, airtel executive very proudly said that wish to hear you back after 3 months as you can port back to airtel after 3 months. How arrogant their attitude they have.

I still have one no in airtel. Everytime i do a speed test its always in the range of below 50 kbps.

I have around 200 gb of pending data and it is a big unfortunate that i am unable to use the data. My another no jio and vodafone are working excellent then why airtel unable to provide the same.

Airtel is just cheating the customer like me.

I have complaint so many times but never got resolution. Airtel never cared to get my complaint resolved.

I requested them, if you are not able to resolve the data issue then please provide me some plan which involve only calling facility without any data availability, but they bluntly refused for the same. I further requested them to allow some discount to monthly bill amount till the time my data speed issue is not being resolved, but again they refused very bluntly.

The airtel executives are so much confident that even after so many issues and not able to give solution, but still customer will continue with the airtel connection only.

I dont know if anyone will care to even read this complain.

I request all reader to please stay away from airtel, if you dont want to get suffered.

Regards,
S alam

I have been facing trouble in calling someone since last three days. I am really very much pissed off with airtel services. I have been facing network issues from a long time but this time this is too much even i am unable to call someone in urgent. Whatever number i had tried calling the call automatically get ended within 2-3 seconds before connecting. Kindly provide better services otherwise i am going to port my sim in another network!

Date of incident - 25th november 2018
Client number/ subscription id - [protected]

Description of the incident -

Dear concern,
I am mamta, residing at gurgaon, haryana.
I had a word with the airtel executive before ordering for the dish. The executive had given me fake promises of the channels that i asked for.

On 25th november 2018, airtel executive came and set up the airtel digital tv.
After that, we checked from our end, the quality was pathetic and unclear.
As committed by them, they have not provided hd channels, channels which have been discussed on call.

We haven't used the dish since then and calling them to refund the amount of rs. 7500 (Subscription for 1 year).

They are unable to fix the problem and quality for the same.
After all this, the customer executives are ill mannered and making fake commitments that they will refund the same.

I was at my place since 2 weeks waiting for the resolution and yesterday they arrogantly said "there would be no refund".

Desirable resolution :- refund (Rs. 7500)

I believe the concern team will help me out for the same.

Thanks and regards
Mamta
[protected]

I have a postpaid number of [protected]. The airtel internet service is getting worse day by day. So, i called airtel customer care of airtel in order to deactivate the number to go for other options. It took 20 minutes just to get the customer executive on line and then after sharing my problem and requesting for cancellation of sim i was told i will be transferred to the supervisor but the transfer was never made. I called multiple times over a period of 3 hours and everytime instead of being transferred to the supervisor the call would get transferred to another executive and sometimes the call was even disconnected but my complaint was never resolved. For someone claiming to be the fasted in their field airtel is really disappointing both in terms of the service the offer and their customer care.

Dear sir/mam, my complaint is against data network issue which is being faced by me since i have bought (Bought in june-18) mobile connection (Sim) of airtel. Since i was facing continuous data network issue, i've decided to lodge a complaint, so lodged the complaint :- complaint no.86933933 on 06-aug-18 and when i took follow-up against the complaint on 16-aug-18 then the customer care executive informed me that your complaint has been closed. When i've asked how and why the complaint has been closed without informing me or resolving the issue? Then they replied "sorry for that sir, you can lodge a new complaint". So, i've lodged the complaint :- complaint no.87107968 second time on 16-aug-18. But even after 112 days have passed i didn't get any resolution over it. Today when i called customer care, they given me a contact number of network team (I. E. 515) but they advised me to call 121. After calling 121 they said that "you're issue is being resolved and you'll get the resolution soon", when i asked "do you have any timeline to provide resolution against the same? They don't as they replied. I'm paying the bill values every month on time as they generate but i'm not able to use the services for which i'm paying the amount. So, it's my humble request to you that please help me get the resolution asap. Best regards, shivesh kumar thakur +[protected]

I had ported my no. From vodafone to airtel.
After its displaying no network in vodafone i switched to airtel sim.
here also its showing no service.
Now my both sim are not working.
Customer care and airtel store are also not giving satisfactory explanation!
What is wrong with you guys!
Please help asap!

I have purchased a post paid dongle connection 5 years before. The charges were rs.999 and taxes. For the last 5 years i have paid more than rs.60000 (Sixty thousand). Not a single paymnet was paid late. Now for rs.499, airtel is allowing to utilise 3gb everyday for 90 days.

I surrendered the airtel number one year before. They assured to provide 5gb per month for rs.101- and carryforward the remaining data. Such that the balance available was 60gb. Then without informing me they reduced the same to 300 mb permonth. As of 1st october 2018 there was 30gb balance and they charged rs.700/- extra for the first time.

I went and complained on 6th nov 2018, in the nearby office. They assured to reverese the same and reuested me not to surrender the sim. They have taken an alternate number to contact me for confirmation. Now with that number airtle office is phoning me everyday and reuesting me to pay the amount.

Here more family's and office o[censored]s using airtel network and we don't get coverage of airtel network for the past 3 months. I complained about this 2times and one time, their service team come and check the coverage they also confirmed low network coverage available here and they said, they will forward the complaint. It happens before 2months. But till now there is no response from their side.

Internet speed has been horribly slow for the past 6 months. I have a 4g connection that allows me 2gb usage per day as of now, and the speed is nowhere close to 4g speed. It is hard to even open instagram stories without buffering, forget about watching a video on fb or youtube. This is the most pathetic that the services of airtel have come to. The service is very annoying to say the least, and compels you to think about changing your network.

I have a network problem since last 6 months. There is call drop problems for outgoing calls and sudden range become low/emergency only. Some times cell phone operates on 2g even though the cell phone is 3g/4g dont konw why it happens. I have also registered complaint to 198 but still problem is there. Even i have made my sim card 4g still problem is there.

I am prasanna from madurai north, an airtel user from 2010 under +91 [protected]. Recently my sim got corrupt due to unknown reasons. I reached out to the nearest airtel store, anna nagar, madurai to check the issue. I was told that i needed to get a new sim & that because the sim was not under my name, i resorted to buying a new post paid sim with same number as advised my mr. Saravanan and i was told the new sim will be active within 2 hours. I was running against time to get the issue resolved. It has been 8 hours since, but the sim is not activated. I have reached out to mr. Saravanan & team in-person 4 times & 7 times over call. His attitude is very poor. He is arrogant with his approach. He insists i change my service provider because he cannot do anything about it. Please take necessary action against mr. Saravanan as this is not the first time he is behaving rudely. Another instance was in april 2018 regarding payment of bills. His negligent & rude attitude needs to be rectified!

Just opened notifications and airtel upgraded my plan from 649 to 799. Called 121 immediately and she denied helping even wen it was still under process on 6th dec. Same night my internet was disabled. When enquired told me tower under repair and will take 4 days. Then how is my other prepaid sim working fine. Please help

I used my No.[protected] from last 11-12 years. I called at 121 on dt. 07.12.18 at 7.55 PM they told me that i used Internet on this No. but I never used internet on this No.. When I call at 198 complaint No. they refuse to take my complaint. Kindly resolve my problem they deducted Rs.183.00 from my A/c.

I wanted to recharged 65 rs to my grandfather number but only one number was wrong so, i was done to some other number which is not working presently. So, my 65 rs was wasted. I again recharged to my grandfather number by typing all numbers correctly. I done the transaction by using google pay and the number which i recharged is airtel. Please solve my issue fastly and send my money back
So, i want my money to my account back. Please revert back my money back. I kepta photo for proof please send the money immediately to my number.