Airtel Complaints & Reviews

Hi,

Fraudulent/unauthorised transactions occurred from my sbi debit card 6074*4155 on 18th jan 2019 to airtel money pos.

Details of transactions is given below :

1. Amount ₹ 8999/- on pos bdr[protected] at airtelmoney txn#[protected] date 18/01/2019 time 11.06 a. M.

2. Amount ₹ 4999/- on pos bdr[protected] at airtelmoney txn#[protected]. Date 18/01/2019 time 11.07 a. M.

3. Rs3000.0 on pos[protected] at razorpay airtel paymen txn#[protected]
Date 18/01/2019 time 11.07 a. M.

4. Rs1000.0 on pos[protected] at razorpay airtel paymen txn#[protected]. Date 18/01/2019 time 11.08 a. M.

Requesting you to block this payment and take the necessary action to refund the money to my account.

Regards,
V m sindhi
M [protected]

Hi,

I have got airtel braodband connection and while they giving airtel promised to give "bookmyshow" offer but not received. I have raised complaint with airtel on deceember 1st 2018 and i have been following almost 20 time called to get the status but neer got solution. Airtel customer care guys says will call back and update you within 24 hours but never got call back. Now it has been 50 days not yet resolved. Seems to be they cheated me to take braod band connection.

Thanks,
Madan

Hi,
I have recharged a wrong number by mistake with a mismatch of 1 digit.
Please reverse the amount.

Wrong number recharged - [protected]
Correct number intended - [protected]
Amount - 399.
Transaction id - [protected]
Transaction method - net banking.

I have already recharged again as it was an emergency.
Request you to credit back the amount so that we could recharge in future.

Best regards
Nikhil bahl
[protected]

I am facing very serious issue regarding recharge of my airtel number. I had ported my number from vodafone to airtel (Postpaid) but since i shifted to prepaid the problem is arising. The executive said my number is neither postpaid nor prepaid and it’s somewhere between. Every recharge is failed, no response from executives.
Reference no-
Clapd[protected]

Actually, i bought my new airtel 4g sim and i activated successfully...but after activation i cant recharge my airtel number from online as well as retailer shop also... don't know what to do...while transaction it says it was unsuccessful...and i can't connect to customer care also..it says ur outgoing services are expired...

Hi airtel,

My self pushpendra kumar & i am using airtel network since 2010. My mobile number is [protected]. From aug'18, i have faced issue related to network & i register complaint against it. After that airtel team visit sight & found same issue (Network problem). Few day later airtel team update me that they have issue in bend width & they plan to add 1 network tower near my location. But after that there is no update from there side. When i call airtel team, they simply said, we are working on it. But nothing done. When i ask customer care to provide senior employee contact detail, who provide me solution, they deny to provide it. Many time they just put my call on hold & said our seniors are busy with other customer, so we can not transfer your call & disconnect my call. Kindly look into this & help me.

Warm regards
Pushpendra kumar
+91 [protected]
Email: [protected]@yahoo.co.in

This is maj. Ashwath, proprietor - lahari gas sgency ; rajiv nagar - mysore. Being your one of the poor customer of airtel, having about 10 mobile connections, 02 land lines & internet modem for our office from airtel, we had contacted your mysore office about 15 -20 days back requesting them for replacement of handset of our office fixed line no: [protected] which is not working since almost one month.
Though they (Mr. Pradeep: [protected] at your mysore office) had assured us to replace the handset by 16jan2018, to my surprise, neither they could replace the hand set nor they attend our tele calls since last three days and their mob is either busy / ringing but not picking up our calls since then.
Inview, i am escalating the matter to formally lodge a complaint to airtel customer care to kindly arrange to provide a suitable replacement hand set immediately on high priority orelse suggest us alternate arrangements if any so that we can serve our large customer base of 18000 customers trying to contact our office land line & unable to get through to us due to delay in replacing the faulty handset. We are facing a serious problem / complaints from large no. Of our customers complaining their inability to contact our office for their lpg related enquiries.

Secondary airtel dth setup box was installed on 12/01/2019 by the airtel technician and made payment of 950 and the technician was saying it will be activated within 30 mins, but it was not activated and called the technician it is still not activated getting error code b003 dth is not activated, he was saying they are having server problem definitely it will be activated on tuesday but still it is not activated and the technician not picking my call in-spite of calling several times, called customer care and told it is not activated they was saying it is still not registerd give us 4 hours will do it but they had given false commitment and airtel is very lethargic and not professional in their work, called on 12 and complain has been raised 84909368 and escalation no 84924714 it has been raised but still it is not activated, on 16 this is the complain 85019219 and on 17th again complian raised 85050033, consecutively i had been calling in daily basis and the customer care gives false commitment it will be activated within 4 hours but it is not happing at all from airtel end, primary setup box no: [protected] and the secondary setup box no : [protected] this secondary setup box is still not activated and airtel are very negligent today also i had called they are giving false commitment saying tomorrow will be definitely activated but i am sure they secondary dth setup box will be activated, request to please look into it and intervene and to activate the secondary dth setup box asap.

I am using this no since last 10 years, but since last one year iam not getting any network signal in my house (No 2g, 3g, 4g). My number is postpaid & paying only rent without getting any services. After so many calls to customer care but no resolution found till today. Kindly resolve. My address is e-536a, street no 10 west vinod nagar delhi-110092 & my mobile no is [protected].

I understand that we have a new regulation starting feb 1 2019 for the dth subscriptions. However, my existing plan is expired couple of days ago and my connection was disconnected.

I was forced to recharge. I recharged for rs 200 and this will again expire in another few days.

I would like to know what is the current procedure to handle this kind of situation?

Hi airtel team,

I have requested for a broadband connection and have submitted advance rental of 500 inr. As the broad band service was not feasible in my address i requested them to refund my amount.

Caf number : 73127688
Trasaction id: 10771937

I have not received refund amount yet.
Please help.

Regards,
Manoj

I ordered a vivi11 phone from airtel online store on[protected], it was not delivered to my address, never got call or emails regarding the same. Also vulcan guy never bothered to call me evver. All i was tracking was the order by link sent to me by airtel. I am highly dissatisfied with the services of airtel as well as their assoiciated services. I am going to boycott airtel forever

I have applied to airtel for porting to bsnl since one month.
The airtel company is unnecessarily delaying my porting request.
Though i have paid their bill, after receiving my porting request. I was told to pay the bill. I have produced the bank pass book showing the clearance of airtel bill.

I have applied for porting and they are harrasing me using the same method.
Please contact me on below given numbers.
My mobile number is [protected] and another number is [protected].
My email id [protected]@yahoo.com

I have recently bought airtel hd stb with superstar tamil sd_hd pack for 1 yr. My pack is supposed to include hd channels but i cant see any hd channels at all. And also adding channels to my account is a tedious process. They didn't provide me any pamplets regarding the channels available with my pack. I have searched online but unable to find any information related to my pack. My customer id is [protected].

All telecom company except jio is not carry forward validity of 28 days if multiple recharge done of same amout or different for validity of outgoing. They give validity of 28 days but starts calling through automayed machine 5 day before recharge expires. If recharge done it invalidates previous validity and starts counting new validity of 28 with immediate time and date.

Can you make sure of carry forwarward validity? Is there way to make this in law for this. Or we will always feal cheated. It is not possible by everyome to buy/operate 4g phone and switch to jio.

Regards,

Sanjiv sudhakar
For airtel number belong to my father
[protected]

Ive been using airteo for the past 5 years and all dhe respect its fast in some areas like the main city n all but the internet is really slow near my home... And its actually you making a fool o[censored]s after recharging and spendi g all the money im not able to use internet data pack. Completely... Please resolve this as there are a lot of complaints... You are taking all the money from people and not providing... Showing all those ads were u put towers and all is just fake... Ive tried contacting the airtel customer care they wont even connect it to me... # cheaters... I

I hereby request airtel, to kindly block my sim, so that no one can use this number, [protected].

My sim with this number was in my phone which i left at bangaluru airport, took the flight to delhi. I had taken this sim/number from wanawadi airtel office, close to axis bank in the sacred heart building, wanawadi, pune.

Since my phone is left at the bangaluru airport could not be recovered by the airport lost and found department, i hereby request airtel office to block this sim/number so that no one can make unlawful use of this number to make any unlawful calls.

I request airtel authorities to do so, immediately, as i left my phone with this sim number on 5th january, at the bangaluru airport and is now confirmed to be lost, as they could not recover the same.

I am getting call from a person i don't want to talk to and he is continuously calling and disturbing i want that number to be blocked permanently and not get any notification or any sort of messages from that particular number. He is disturbing he from so many days now, kindly look into this matter and solve it.
The number which is disturbing me is : [protected]
I also see that he has placed my photo in the true caller id... Please solve this issue i don't want any kind of message or call notification from this particular guy.
I have attached a true caller id also
My number : [protected]
Friends number : [protected]

Airtel ac-[protected]
Transfer dt-07/01/19
Amount-5000
Transfer to-[protected]@sbi
Beneficiary ac-[protected]
Upi reference id[protected]
Airtel transaction id-[protected]
Amount is not credited till now i have contacted with airtel bank they said it is successful but amount not credited to beneficiary, in sbi bank they say there is no record found to this transaction

I am using airtel mobile connection for more than 15 years, my mobile no. Being [protected] – prepaid. I opted for one of airtel product for prepaid connection: plan 999 with life time validity. After i settled in my hometown, kolkata the connection was ported from gurgaon to kolkata (Wb) circle and the same plan continued without any change.
Recently on 27th november, 2018 i found that my outgoing call has been stopped in my mobile. I called the airtel customer care no. 121, talked to your customer service executives at three levels, 1st, 2nd and finally at the 3rd level i. E. Sr. Customer service executive. I was told that airtel has withdrawn “life time validity” and henceforth i have to recharge for validity extension with the plans available for uninterrupted service. Accordingly i had no other option, but to extend validity for continuing using my airtel mobile connection.
Since i was not happy with the reply from airtel sr. Customer service executive, i had to bring the matter to the next level i. E. Airtel nodal officer, kolkata.
The nodal officer replied by mentioning about launching of recent plans of low call rate, unlimited calls etc. Obviously these new plans are not in supersession of old plans like the one i had – rs 999 - "life time validity". Opting for any new product is absolutely the customer’s choice. He may decide to continue with the existing plan if he is happy. I was under airtel prepaid rs 999 plan (Life time validity) until 26the november, 2018 and i was happy to continue during my life time (Now 71 years of age). On my enquiry time to time (At *123#), i used to get messages that my validity is upto 2030, sometimes it said that the validity is upto 2034 etc. Are not all these “true”? May be noted that for certain section of customers e. G. Senior citizens like me, who do not need unlimited call plans, it is obvious that for them “life time validity plan” may be more suitable financially since they do not have to extend validity of their prepaid connection time to time and moreover with less nos. Of outgoing calls. I argued that the withdrawal of your “life time validity plan” (The product which was sold with certain terms and conditions) has been forced upon me, is it not justified that airtel will compensate suitably to the losing customers? I requested airtel to credit rs 999 to my airtel account as compensation and to mitigate partly my suffering.
Since the response from nodal officer could not address my complaint, finally i had to write to airtel highest level, i. E. The appellate authority. But the status remained the same and i was advised that i should accept the withdrawal of old plan without compensation and accept the changed situation for continuation of airtel mobile service.
With all these as stated above, i am lastly drawing the attention of "consumer complaints forum" for mitigating my suffering by taking up the matter appropriately with airtel so that i am suitably compensated for unilateral withdrawal of "life time validity plan" by airtel without prior intimation.
Arun kumar ghosh / [protected]@gmail.com