Airtel Complaints & Reviews

Hi team,

I am not able to recharge my prepaid number which was recently changed from postpaid to prepaid. It gives me a message like transaction failed due to some kind of operator receipt number... I tried to recharge my number from different souces but still the same issue.

Can u pls look into this issue and resolve asap.

Thanks
Syamala anil

My mother using [protected] mobile under airtel 2g technology.
Every month we are recharging with more than 100 rupees.
But out going& incoming call had been disconected for not maintaing mimimum bal i have right to use my phone airtel not force us to use their service as they wher going in loss. Because when they where making profit they had not given share to consumer so i condem this decission..
I hope trai will take action against airtel to safegurd consumer right.
Day before yesterday recharged with 119 and yesterday they blocked connectivity.
When we asked airtel customer care they are lying like this?

Me:my mobile number have been recharged with 119 day before yester day.
But services stopped and this mobile number is not connecting now! What is the reason?

Care: tell your identification
Me: told and can you tell me why services were stopped?
Care: we are unblocking your services now, you are able to get connectivity in 24 hours.
Me: its ok, but why did you stopped services?
Care: please wait checking
Me: waiting
After few minutes
Care: if you are recharged with more than 35 your mobile number will have no problem, we will unblock your connectivity.
Me: but can you tell me why did you stopped connectivity after we recharged?
Care: please wait checking
Me: waiting
After few minutes,
Care: your number got request to block your connectivity and they said sim was gone.
Me: can you tell me who was complained, can you tell me his name? Becoz we were not complained.
Care: i dont know.

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.
.
Me: hello
Care:.
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.
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No replying
Me: you dont know who was complained and when, and how can you block a sim card when it is in service?
2 years ago when we ask you to block one of our airtel card you said sim cannot be blocked when it is in use?
But now how did you blocked it?

Care: put off the call without reply.

Dear indian consumer complaint forum can you case a file against airtel and can you punish airtel?

The airtel internet services in rahmath nagar, rt nagar, bangalore are poor. This network is so bad that i am sharing hotspot to write this complaint! I got an airtel sim card on 26/10/18 and since that day i have never got privilege o[censored]sing 4g internet on any occasion. The internet works when i'm outside rt nagar, but inside my home it's so feeble that i have to beg my family members (Who are jio users) for sharing their hotspot! It is very irritating that i have hold my phone at different angles, just hoping that i might get some network. Everyday more than 80% of my data goes waste since i'm not able to get proper internet access! I can even share my airtel number for inspection if my complaint is processed. Please, help.

-from an unhappy customer.

Dear sir,

My mobily number:[protected]

I recharge through on line by net banking on 9/11/2018.

Txn# :[protected],[protected]

Above this two txn failed but you debit my account two times of rs 1000.

Then next i received message from you it will refund with in 7 workings day.

But still i did nor received any refund.

So pls clarify above issue as soon as possible.

Below i paste your meassage.

(Rs.1000.0 online recharge of airtel mobile [protected]; txn id[protected] has failed due to a technical issue. Refund will be processed within 7 working days.

Rs.1000.0 online recharge of airtel mobile [protected]; txn id[protected] has failed due to a technical issue. Refund will be processed within 7 working days.)

Thanks®ards

Thivan mydeen

But you reply as per below,

Dear thivan mydeen,

Warm greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, i regret the inconvenience caused to you.

As revert from service request number conrc[protected], we would like to inform that the recharged of rs.1000/- on date[protected] with transaction id[protected], the amount has already refunded with arn no 678790. Hence, we request you to contact with respected bank and check for the same.

As revert from service request number conrc[protected], we would like to inform that the recharged of rs.1000/- on date[protected] with transaction id[protected], the amount has already refunded with arn no 680040. Hence, we request you to contact with respected bank and check for the same.

Thanks for reaching out to us. Delighted to assist you.

Best regards,
Vuruvakili amrutha
Advisor : customer experience
Bharti airtel ltd
Dear sir,

But still i did not received my amount.

I was using airtel prepaid sim. Now it has been more than 3 months i was not using that and balance was also not there. Today i wanted to use that number but it is showing no service. If i call to that number it says that number is not correct. I think that sim got deactivated and i want to reactivate it. How to reactivate it. For many important things i have given that contact number. So it necessary for me to reactivate it. I need help in this.

I made a transaction of 650 rs on 26th nov 2018 shopping in mayntra and i make payment from airtel money wallet. Money is deduct from my wallet and order is not shiped, it says that money will refund in 5 days but it didn't refund yet in my my waller or bank.
I tried to call on 400 but there is no option to talk with the customer care. How can i get my money back?

I am highly disappoint by airtel because its almost 4 days but my airtel sim not yet activated. I have already called customer care about the issue but they gave always a different reply. My sim has been stolen and airtel store alloted me a duplicate sim and said that your sim will be activated within 24 hours but its not activated till now. What can i do now???

We have sent the below quoted request to airtel. So far, we have sent 19 reminders but the problem has not been resolved.
Quote...
Dear sir,

This is to inform you that we have three postpaid and prepaid airtel mobile numbers but we are not able to connect to bsnl landline numbers in himachal pradesh (Distt. Una, area - mubarakpur, amb).

If we dial from other mobile operators, there is no such issue.

Can somebody tell me why is it so???

Hearing from you soon.

Thanks,
Ravinder singh rana
Mobile no.[protected]
Unquote...

Hi,
My airtel prepaid number has been deactivated on 27th november 2018. I recharged again on dec 1st 2018 yet i couldn’t get any signal in my phone. When i reached out to customer care center in anna nagar in person, they didn’t help in any way.
Kindly help to reactivate my airtel number. I am even willing to change my prepaid to postpaid number. Please help to do the needful.
Please contact me at [protected]@yahoo.com

Thanks,
Radhika

Dear team,

Hi sir, recently i have did a recharge transaction through airtel app. But due user interface i have entered wrong no during the transaction.

Kindly reverse the same in correct mobile no
Details are as below….

Date - 01/12/2018

Correct mobile number - [protected]

Wrong mobile number - [protected]

Amount -119

Transaction id[protected]

Sir, i would like to know the message history details of my airtel prepaid number [protected] from 15/08/2018 to till date... As i want to check certain messages that i have got on 16/08/2018 that has led to some fraud of money on my credit card... So please provide the details as soon as possible as it is very urgent.
And my email id is [protected]@gmail.com

Dear team,

I need some conclusion on my issue.

I have two connections one is [protected] (Primary connection) second no is [protected] (Add on / child connection).in the month of jun or jul 2018 i have add them under family pack connection. From that day onwards second no, [protected] is not able to access internet connection. I have raised several complaints through call center and through mail (Kindly go through this mail trail).

I have not got solution for the same. It became mental harassment. Though i have internet connection on child no, for net related transaction they are completely depended on me and my work got disturbed and it was a mental harassment as family member was not able to access internet.

Even we have changed the sim also but no improvement. No one is ready to help. Several times i have opted for porting. Every time some or the other reason they told and made me to stay back but no solution. I have visited your stores several times to get it rectify but no result.

Now i lost confidence and trust on airtel. Airtel cheated me. Every month they have charge the rental amount but not provided the service.

My request is, kindly give me clarity, if airtel team is capable to sort out my issue or not. If not possible pls let me allow to port my no to other service provider.

Almost 18years association i have with airtel. This is the worst service i have received and non of the executives are not competitive enough to understand the customer issue.

Either sort out the issue or allow me to go for other service provider.

My mobile sim card [protected] got deactivated in july 2017 and from the next day itself i am behind alappuzha office and they are unable to help me for reactivating this no. This no is linked and adhaar, internet banking facility and many other. Even i have contacted customer care and they misleading me. They are giving contradictory statements. So i need this no back at any cost.

Airtel has the mentality to disturb its customees and make fraud with them. Really shame on you people for doing fraud with the customers as you people don't have guts to earn your income. Instead you people become greesy hungry fellows to eat the benefits of rhe customers. If this is the way you people treat the customers then that day is not so far when you will lose the business. Now you people become greedy by eating the money every month. If you have little bit shame and little bit self respect and respect for your parents then give the benefits from your side as your services becoming worse day by day. Show some respect to the customers by giving them bemefits from your side atleast to me instead of looting me cheating with me and doing fraud with me.

If you can't do this thing then do one thing take one big katora and sit on the road. People will give you lot of money to you. You hungry greedy beggars only have the mentality to loot he customers instead of giving them benefits you people become blood suckers of them. Really shame on you.

HI My Name is Sharath I have raised a concern with my Handset damage on Airtel Secure. I am using Samsung S9+ handset and it got damaged accidentally for which i have raised a request with Airtel Secure as I was having the services enabled for my handset.

I have attached all the required documents through Airtel application to for claiming handset damage in Airtel Secure.

Next day Airtel team called me up and asked for picture of the damaged part with IMEI number(*#06#) and Bill copy with IMEI number on it which the other day it was not on the bill.

So i have got the same from PAI electronics store. And today Airtel team called and they are saying the handset is not on your name so you will not get the claim.

My question is when i submitted for the 1st time also the bill was some other person name and then why did he ask me to get bill copy with IMEI number on it?

I am using this phone since day one of the bill. It was my feiend and my understanding to exhange phone.

When I was registering phone for airtel secure i have used this phone to register with attaching bill copy then why was the registration accepted at that day?

I need to escalate this and if possible want to approach consumer complaints for the same.

Regards,
Sharatg

Airtel offered life time validity on my mobile no. [protected] against payment of ₹1100/-. I accepted the offer without any qualification and paid the full amount demanded. All of a sudden the life time validity has been withdrawn and i am being asked to pay afresh every month and blocked my outgoing calls. This action of airtel is illegal and untenable and the company should restore the facility without delay.
Narinderlal puri.

When i was purchasing this airtel sim this was lifetime sim but suddenly it got expired without any notification.

Now today have 216/- rs balance in my main account but still & at the time of 1000/-recharge validity showing as unlimited, i am not able to make an outgoing call.

This is not at our acceptable from airtel at least, i have been using this sim since 2008 but i think now, i have to port it. Or need refund balance amt which i have not used as on date.

Hello,

I am nikita paliwal, airtel user with a postpaid connection. Also, manage two other numbers of my family. And, now i am really frustrated with their network issues and unnecessary formalities.

First : i am a resident of meerut, and i hardly receive network inside the use. They talk about 4g, 5g, they can’t even provide network inside a built space at ground level, forget basement. We have to actually come out of the house to talk uninterruptedly.

Second: another stupid formality, if i have to import my number from one state to another, i have to go to their office to re-submit my documents, as if i have changed my country, or my adhar card number will change. Its not even the service provider change, that i have to re-submit my documents. How stupid of this, its such a waste of time to keep on visiting their office for such petty issues.

They have such expensive plans, and after paying so much, they do not even provide any relief to the customer, and frustrate them with their services.

Apart from it, if you have extended the bill due date by even 2 days, they cut your services, and plus you have to pay 100 rs extra. And also have to bear the pain of no services (Incoming as well as outgoing).

I think its time for a change, rather than going to your office and import my number to a different state, it better i go to some other service provider’s office, and change my service provider.

Airtel claims itself to be the fastest internet in india? Absolute nonsense. Your ookla also showed your real face. Below is my results on your network by ookla
Download speeds: 0.56, 0.40, 0.37, 0.28 mbps
Upload speeds: 0.24, 0.18, 0.05, 0.02 mbps

Donot shamelessly advertise yourself in india without resolving the issue. My issue is open for 3 days now and they keep saying they will resolve in 3 working days!! They don't even follow their own sla?
If bangalore city itself is this way and how they provide internet to other parts of india?
My service request number: sr88721882, if you cannot resolve it in the specified days, please take back your product and refund my money with penalty for cheating the customer with cheap product.

My out going call had been disconected for not maintaing mimimum bal this is dadagiri from mobile company as i have right to use my phone airtel not force us to use their service as they wher going in loss. Because when they where making profit they had not given share to consumer so i condem this decission..
I hope trai will take action against airtel to safegurd consumer right