Airtel Complaints & Reviews

Hi team,

This email is regarding an issue with activating my airtel prepaid mobile number ([protected]), which i had with me for last 10 years.

Name: shankar mohan
No: [protected]

I am currently in australia and unfortunately, because of missed recharge, my number got deactivated. As per process, the number will be released in 10 days, but i have approached airtel, chrompet office within 4 days and raised a request to transfer the number in my brothers name (Ravishankar) and reactivate it. All the required documents for name transfer and number activation is been submitted to the chrompet office and the application is received by mr. Kiran and i strongly believe that he did not make any effort to work on the request. Because since we submitted the request within 4 days of deactivation, as per process it should have got reactivated. Absolutely no respect to the customers.

1- i have been given a new sim[protected]u on 30/10/2018. Waited for several days and sim did not get activated.

2- another sim[protected]u given on 21/11/2018, almost one month later and was told that the number getting activated cannot be confirmed.

3- now they are saying that they cannot help me and number will not be reactivated as they dont have provision to do it on the system.

Meanwhile, we have visited the airtel office 3 times and it is very tiring to wait to do such a small process even after coming to reactivate within 4 days.

I have been using this number for many years no and all the important government ids are tagged to this.

Request you to please consider this situation and help in reactivating the number.

While buying the sim, the network said that the number will be having lifetime validity. Now they have rolled out that you need to recharge every 28 days or so to extend the validity or else outgoing as well as incoming calls will be barred. Since i need my sim only for receiving calls, why should i recharge (Minimum of rs 35) every month. If they have an issue with validity, why not roll something like bsnl where you can extend validity for six months by recharging rs 41.
If airtel wants to continue with the same at least have some dedicated recharge for validity alone, for those who doesn't want/require the bundle offer.

I have balance in my airtel prepaid account still when i make a call it says your outgoing service has stopped, please recharge.in airtel application also my balance is showing 30 rs. To reconfirm i again recharged my number the amount got added in my balance but outgoing service is still stopped, please start it as soon as possible. [protected] siddhesh

I got two subsequent postpaid numbers of airtel for my business. Things were good but due to some reason one number was used very rare, so it missed on few months of payment. And then when the payment was fully made, it comes into the picture that the number which i had was no more in my name and to have that number back again i have to buy it for rs. 15000/-. For which i had no intimations nor the bills were emailed to me. So, how can a thing with no intimation to the rightful holder be taken back to company’s name, moreover why no bills were emailed to me. I admit that i have delayed the payment but when i have cleared my dues, i should have the right to enjoy the facility and that shouldn’t be charged with such a great sum.

I recharged my airtel prepaid with 399 unlimited pack, and where i got airtel thanks benefits, 1.4 gb data per day and unlimited calls for 84 days.
But when i checked my data balance on *121*2# it shows 5120 mb left from add - on. I thought it will be used after i finish my daily data limit. But it is not being used, ever day when i consume my daily data. And when i check the data balance it shows 1 mb left from daily data limit.
And 5120 mb from add - on. Which is not being used, i complaint against it on 198 customer care, he just said it will be solved, just restart the phone, still the problem is unsolved.
I hope this time i will not be ignored.
Thank you
Ritesh kumar
[protected]

Your customer care representative named girish i had talked to him on 28 nov 2018 at 9.55 pm, his behaviour was very annoying he just had no manners and he was not listening to any of my complains and when i asked him to transfer the call to senior then his senior was also behaving like him. He just disconnected my call i was shocked because this is having first time with me i am using airtel since 2004 in bihar circle. Now i have ported my no. To airtel in delhi ncr cirle last month. Now i will not continue with airtel until 90 days completed. I am very disappointed. I will port out my no. This was a very harsh behaviour i cannot tolerate it.

I have recently moved to UK 5 months ago and I have recently found that my number is deactivated on 24th Nov 2018

One of Airtel Nodal officer Karthiga adviced me to connect with nearest ARC and recharge for 20 rs to get it activitated with in grace period. I asked my friend to do so but the Airtel service centre says it is not possible and hence I called the customer care again and they are not responding now replying the same story to connect with nearest ARC.

Such a stupid response from Airtel. I have been with Airtel since many years but it is of no help now. Customers are not well treated. I'm ready to recharge even for 1000 rupees if they activate it but they really showing don't care attitude towards this issue.

My mobile number :[protected]
My Name : Manjunath
My Uk Number : +[protected]

Hello sir airtel had called me mr rahul sharma was rude and did not help in me call drop compliant i am losing my business and they want me to download there payment app which i don't want to use they are just trying to cheat
I am losing my business and they are not serious to solve my problem please help me as soon as possible as i was happy with my vodafone they put me on airtel and it is not helping me about the call drop issue i would not like to refer anyone to go for airtel number they put so much advertising that airtel is good and u should come back to airtel but it's very bad experience for me from. Airtel
If you can not solved a small issue of call drop then how can put a advertisement of number one network services on the tv i would like to file a compliment and ask for refund and of amount or just give me portable think could not wait for 6 month to get port again to vodaphone

Thank you

Since today my outgoing calls are barred for reasons unknown although i have sufficient balance. I tried calling up airtel support (121) from my mobile but it got disconnected stating outgoings are barred. Then i called up airtel support through my airtel landline, got to speak to an executive where the executive says i have to pay rs. 35 to allow outgoing. This payment is not for once but i need to pay every 28 days. Other option is to go for unlimited pack.

How can a service provider bars outgoing calls from any number having balance and asks for more money to even use my existing money. Its blackmail. Now they can come up demanding money for incoming calls, incoming sms when we will stop receiving sms's and our online banking transactions will not be possible because otp's will not be received.

Not sure how can a renowned organization openly go so illegal.

Money stuck in airtel wallet. Kyc already done, but "service is temporarily unavailable" popup showed by the app whenever we try "send money" feature. I can't transfer my money to my account. This is so depressing. I'm already dis-satisfied with the network of airtel, i never get network when i'm inside the house and hence no one can contact me there, i'm at no service mode for almost 12 hours. This is mental harassment.

Dear service team,

Hi, this is prakash r from bangalore having airtel prepaid connection no. 0091-[protected]. I lost my mobile today morning, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

My airtel outgoing services has been expired inspite of my remaining balance is 60rs. I could not able to make calls but i can receive as of now.

This is the below message which i got for expiry.
"important: outgoing services on your airtel mobile [protected] has expired on 23-nov-18. To restart the services recharge now. Dial *121*51#"

I tried dialing *121*51# to extend the validity but there is no options to extend the validity. I tried to call customer care numbers but that's also not working.

I need immediate resolution or soon my incoming will also be blocked.

Despite of several verbal & mail communication, no action is taken from airtel towards improvement of the services. However, i was assured every time that service will be improved and requested not to close the number. I was informed that airtel will set up a new tower at my area but till date no progress is observed. I maild so many times to register my complaint and also informed that i will not pay for the services.

I recharged my airtel digital tv worth rs 510 through payzapp app on line recharge on 24/11/18 with transaction id no.34839943. Till now balance is not credited to my account. On contacting to payzapp they want written mail from airtel, but airtel is saying that transaction id is fraud and refusing to provide the same in written, i want appropriate action against both the companies

I have applied for a broadband connection and paid the advance rental for 6 months on the condition that i would get the connection within 24 hours. The sales team of airtel contacted me at least 10 times before maybe the payment
Once the payment was made there is no one is picking the phone and even after 48 hours no one from airtel contacted me.
I sent a mail to airtel customer support for which i received no reply.
The sales people are not picking the phone no matter how many times i am making the call
Moral of the story never ever pay advance to airtel they are

I was using air tel sim but was not happy with it so shifted to vodaphone but airtel people called me so many time and told me to again shift to airtel but after shifting to airtel my all call get drop for this i am lossing my business and i have also put so many compilat but nothing has happen if my problem is not solved soon will have to go to consumer court for lossing of my business
I am requesting you to do the needful as soon as possible
Thank you

Dear sir,

My airtel number (Verified by aadhaar) is as follows: [protected].
As i am presently staying in germany, i had recharged it last in october 2018 with an ir pack. Since friday 23rd nov., my sim card is showing "no service". When i tried to recharge online, it says that this is not a valid number. Also, when i call the airtel customer care for karnataka ([protected]), it doesn't recognize my number as an airtel number - so i am not being able to speak to an airtel agent. As i am abroad, i cannot visit the airtel store also. It is important to note that airtel has not given me any intimation about possible disconnection - so i have also not been able to change my registered mobile number; and hence not able to make several online transactions for which i depend on my airtel number.

Please help.

Best regards,
Supratick

I had received sms from airtel to my mobile number 99*41 “pack validity for my airtel no will expire on 28-nov-18 & outgoing services will stop. Recharge for continued services. Dial*121*51#”.

Is the lifetime validity discontinued. & how to recharge rc35.. There is no option to recharge online. Unable to connect through customer care

This is cheating the existing customers

I received this text message from airtel “pack validity for my airtel no will expire on 30-nov-18 & outgoing services will stop. Recharge for continued services. Dial*121*51#”. Why i need to recharge minimum 35 for validity only and if i do not recharge then my incoming service will also stop after 15 days. I came to know that i have to recharge after 28 days for validity everytime. I will have to recharge time to time only for the validity, but when i purchased the airtel sim card that time airtel gave me life time validity. Now airtel is cheating to customers.

Airtel is saying they removed life time validity because trai asked to do so.

I searched the links they provided but could not find any inf where trai asked to remove life time validity, i have asked them to provide at least screen shot where trai mentioned to remove lifetime. But they are not doing.

They are cheating the customers, they charged 100 rs saying they will life time validity, but now the they turned back