Airtel Complaints & Reviews

Airtel — recharge not successful and money deducted from netbanking

1 review
So sonal1018 on jan 6, 2019
Mark as resolved
Phone/mobile number: [protected]

I have recharged my mobile number [protected] through net banking for 558 on 5th jan 2019 and received an sms ie (. Your airtel mobile [protected] online recharge txn id[protected] of rs 558 has been initiated. Please keep the txn id for future reference). Bank transaction was also completedsuccessfully but my mobile is not recharged. Till now i got no message regarding recharge, although the amount has been debited from my bank account.

I have recharged my mobile number [protected] through net banking for 558 on 7th jan 2019 and received an sms ie (. Your airtel mobile [protected] online recharge txn id[protected] of rs 558 has been initiated. Please keep the txn id for future reference). Bank transaction was also completedsuccessfully but my mobile is not recharged. Till now i got no message regarding recharge, although the amount has been debited from my bank account.

My airetl postpaid cug no. [protected] plan having 2g unlimited network plan but when i am using that the network of instant number not properly functioning...

In this regard i am calling to 121 customer care number which was also not providing any agent number for lodging complaint...

Kindly redress my above grievance as earlier as possible..

I loaded 4000rs frm my upi id. But whenever i want to make any transaction from it it shows you cannot debit from this account. It had ate my 4000 rupees. Neither they are sending it back to my bank account. I called the customer care but their behaviour is very bad. Bad company overall. And bad customer service.

I am in canada and from last 6 months i am using my mobile to receive sms. All of a sudden i got a message "dear customer, rs.99 have been deducted towards the international roaming rental of rs. 99 activated on 06-jan-19". Please refund me the amount. Date of incident - 6 jan 2019

I never requested for international roaming for my mobile number [protected]

You can contact me on +1 [protected]

Hello sir,
I requested mnp for my idea number on 1st jan 2019, and yesterday i recieved an sms from airtel stating that my number will be ported by 5th jan 2019, 10:52 pm. My idea sim stopped working, i switched the airtel sim but the number is not activated.
I need to have the number as it is my primary number.
Kindly look into the issue.
Thank you.

Airtel internet is providing worst speed. I have recently recharged for rs399 3 days before and wasted the money i want to port as soon as possible.. I am not even able to surf simple sites and even the whatsapp messages... Worst internet and there is now way to contact and complain customer care services.. They never talk and register your complain.

I am airtel postpaid plan user. I had data issues from the airtel as was not able to use the internet services from 27/12/2018. For one day i thought there may some technical glitched and will be resolved, but the same was not resolved. On 29.12.2018 morning i had made complain for the same but no proper response was received. Lateron in evening i had again called for the issue at that time one complaint number was received stating as follows:-

"dear customer, reference no.[protected] for your airtel mobile has been registered on 29/12/2018 18:51:42. The same will be closed within next 16 hours.. To check the status, sms sr (Ref. No.) to 121."

Till 31.12.2018, the problem was not resolved then i again called on 31.12.2018 at 18.11 and no satisfactory answer was received and again i was told that it will take another 72 hrs. However, i had forced the junior person to transfer the call to senior person and the same was done but it to 30 minutes and 37 second. After stating that i will go to consumer court these persons started to resove the querry and in 15 minutes my problem was solved. However, due to this glitch i had lost some money in share market as was using airtel services for trading through mobile. Alos my postpaid bill should also be reduced by the amount due to whcih i was not able to use the services properly

From:
Date: thu, jan 3, 2019, 3:59 pm
Subject: proposal for airtel 4g sattelite device (T & cs)
To:

Dear customer

Thanks for your great discussion with our representative about airtel 4g satellite device. As your interested

To host our device on your property, please check our benefits and conditions for installation.

We install our device only to enhance the network of company. This is executed in rural and urban location both.

But this device is install in 10 km from our existing mobile tower network.

Benefits and term & conditions:-

1. Monthly rent - rs 30500 per month.
2. Increament - 10 % on yearly rent
3. Advance - one year rent on date of final agreement.
4. Free wifi on 4g network.
5. Term of agreement - min 3 years and max. 12 years

Security amount - the security amount is taken for noc issued by company after property approval by engineer.

The amount will be rs 35, 000 (Refundable after agreement) within 30 days.


List of documents: - if your property is authorized by network engineer for device then following

Documents will require for noc and final agreement.

1. Panacard
2. Adharcard (As id and address proof)
3. One copy of property doc. Approved by govt. Of india
4. Property verification report authorized by company network engineer
5 one cancell cheque for account updations.
6. Bank slip of security deposit.


Please visit airtel official website for more information - www.airtelnetwork.ind.in


Thanks

Bharti airtel network team

From past 3 weeks i am unable to receive any incoming calls and sms whenever i turn on 4g.. But the same problem is not faced if i switch to 2g.
This is very annoying as i am missing out on very important calls and iam not able to make any otp related payments. The issue is faced by many people in this area.

My address is global village back gate, rajarajeshwari nagar, bangalore.

Internet service of airtel is not good in my area, hance i have requested to the local office satff to disconnect my connection, but they told me if i will not deposit my balance amount they will not close my connection. My another connection was also there and same condition was there.in that case, i have paid final bill amount but company has not disconnect my no. And issued bill for the period in which i have not used the connection. Now, i am requesting to local comapny staff to issue me immediately an evidance for close my connection after payment, but they are saying pay to us than we will inform to company and company will close connection. As per previous case, i am not sure that company wil close the connection.

Dear sir

i did a recharge of 547 on mobile number [protected] jio karnataka via myairtel app, but transaction got failed. But money got deducted., And i got the message that your refund will be issued. But i haven't received any refund transaction details and screenshot is attached of recharge failed.

Please issue the refund to lazy pay of amount 547

I'm an airtel user and for a past few days i have noticed that my account balance have being deducted automatically by rs.1.50 stating vas services has been used. I was not using any of these services for past few months and i have also check for any active services on my number but there was nothing. Please do something on this matter and do take necessary steps. You can contact me. Thanking you.

I have contacted sbi bank for not getting sms from state bank of india, they have checked and confirmed that no issues from bank side.
My mobile number - [protected].
Please check it and fix the issue ASAP.
Not received any kind of state bank of India bank sms after opening the bank account. Please let me know if you need any additional information.

My airtel number got deactivated on 21 december 2018. I had recharged it on first week of dec for 82 days (448 pack). This airtel number was my only number which i was using from past 7 years. From two weeks iam visting airtel outlets to get my number reactivated but the only response i get is we are trying ma'am, it will be done by 1 or 2 days. 15 days got over and still no action is taken. Iam facing lot of problems, because this number was linked to all my bank accounts and other official things. I want my number back please help me out.

We reached airtel customer care more 3 times from last 20 days.
Location 8th block, koramangala, bangalore.
We could not make calls and we could not access the internet from last 20 days.
This affects our day to day activities and could not communicate in either way (Normal calls/internet calls/internet msg).
The complaint they kept it active and mentioned they will keep the tower very soon.

I was shocked to receive an sms telling me that if i do not recharge my current unlimited pack, my outgoing will be barred from the last day of the current pack. I have talktime balance in addition to the unlimited pack... Talktime i have paid for in the past. They say if i do not recharge before my pack is over, they will deduct rs 23- from my main balance.

1. Effectively, airtel is not honouring a transaction i paid them for.

2. They are defying trai directives by barring outgoing in fact even while the pack is still valid. I believe trai ruled that a service can be barred only if there has been no activity for two months or no recharge for six.

3.in protest, the entire family is now planning to port all our numbers out of airtel - post paid and prepaid with unlimited packs, and even switch our cable service from airtel to tata sky.

It is time all consumers stood up against brands that are trying to bully them. It is better to switch to state owned operators like bsnl and mtnl whose service may be poor but at least they don't fleece customers.

Fraud by airtel agent.

Hi sir

I am sharing my below experience that i had with an airtel agent last week, to find that fraud agent and to help others to save themselves from such trap.

I applied for airtel broadband connection, an agent named harsha came to me and i paid 2, 500 rupees and submitted my documents for the connection, after that he is not responding to my calls, and airtel customer care stated that he is not their agent or they cannot find him. As a security while paying the money i took pictures of his id card

I am attaching all the information so that anyone can find him, if not protect themselves from such frauds.

His number +[protected]

Hi sir,
I have change my home thatswhy i wants change my new address please sift and change my broadband connection
Note address :-
My old address is d-25 nikhil bunglows phase-3 hoshangabad road near abhinav palace hotel

New address here sifted the broadband and phone
Mr. Anurag dubey
House no-a-78 nirupam royal state jatkhedi hoshangabad road bhopal
Customer name vivek dubey

I have requested for relocation of my airtel broadband connection. Engineer came once but left the place incomplete state. Till now he haven't came. It's been a month since i requested for relocation. Can i get the reimbursement for inoperative days? I have paid for 6 months around 6000 rupees. I called several times the engineer but never came to my home till now.
Contact no [protected]