| Address: Thane, Maharashtra, 401202 |
I am airtel postpaid plan user. I had data issues from the airtel as was not able to use the internet services from 27/12/2018. For one day i thought there may some technical glitched and will be resolved, but the same was not resolved. On 29.12.2018 morning i had made complain for the same but no proper response was received. Lateron in evening i had again called for the issue at that time one complaint number was received stating as follows:-
"dear customer, reference no.[protected] for your airtel mobile has been registered on 29/12/2018 18:51:42. The same will be closed within next 16 hours.. To check the status, sms sr (Ref. No.) to 121."
Till 31.12.2018, the problem was not resolved then i again called on 31.12.2018 at 18.11 and no satisfactory answer was received and again i was told that it will take another 72 hrs. However, i had forced the junior person to transfer the call to senior person and the same was done but it to 30 minutes and 37 second. After stating that i will go to consumer court these persons started to resove the querry and in 15 minutes my problem was solved. However, due to this glitch i had lost some money in share market as was using airtel services for trading through mobile. Alos my postpaid bill should also be reduced by the amount due to whcih i was not able to use the services properly
Airtel customer support has been notified about the posted complaint.
Jan 07, 2019
Updated by carajeshmundra The Problem is resolved now but require compensation for the work lost.
Date of cancellation: 30.12.2018