Airtel Complaints & Reviews

After 13 years in it industry and went to many on shore (Foreign) engagements one would think we have seen it all. But as it turns out, life can still surprise you.

I was going to germany for an onsite engagement on 08th of november, 2018 and the itinary had been planned from bhuabneswar via delhi via abudhabi to dusseldorf, germany. Before i started the journey, i had made several calls to the airtel customer care and inquired about the international roaming and tariffs. They have activated the international roaming pack but with zero rental thats how they told me and they did not inform me about the data charges and if any extra recahrge i need to do for my airtel sim. They have only told me that i need to pay the basis rental of rs298 including gst so that i can receive only the sms as my intention was only to get sms for my banking transtaions in india.

Until i got my airtel bill. Not a regular bill though, but worth rs 8149, 00!!! With a bill like that, one would assume that i must be on phone all 30 days of my trip! But the truth is that i had a taken local lyca sim on 09th of november, soon after i reached germany.

I am usually wary of taking roaming services from domestic telcos fearing exactly this type of bill inflation. I typically prefer taking new temporary sim card from the country i am visiting, which is what i did on my us trip last year and many others before that.

Not to mention that airtel sends you tons of mail like the one below promoting such packs, again with a promise to “roam abroad without bill shocks”.

That’s the irony. “bill shock” is exactly what i got.

Actually the bill says rs 52, 542. Airtel, in an act of “kindness” has reduced that to “only” rs 8149. How considerate of them! I guess they realised rs 52k is too big a sum for anybody to pay as phone bill, so let’s ask for something that is not that absurd! Airtel – if you are listening – this is still absurd. Who am i kidding – at this point, even the word “absurd” has lost its meaning.

This is after the fact that airtel has set a credit limit of rs 6500 and i get tons of sms and calls if i happen to cross it with service barred after that.

Now, here’s the weird part. I am not the first customer to be harassed like this. When i searched, i found numerous cases like this on consumercomplaints.in and other such forums.

This guy got a bill of 75, 000 in mar 2017.
An instance from 2016 of being charged rs 22, 000. This guy even made a video.
An instance from 2015.
Another instance where customer charged rs 19, 000 in 2013.
An instance from 2010 of being charged rs 53, 000.
Looks like this fraud has been going on for years. And airtel might have bullied some people via legal notices and collection agencies to pay such a hefty amount for no fault of their own.

I hope after reading this, people get to know the reality and stay away from airtel international roaming packs. You are going to feel sorry afterwards.in case anybody is curious, i have been an airtel customer for past 4 years. So much for customer loyalty!

I haven’t blogged in a long time. I feel weird i am writing my first post in years on a topic like this. Well, such is life i guess!

Ps: i hope this reaches the right people at airtel and they put an end to it. After all, i am an optimist.

Poor airtel network, raised complaint from 2 -3 years, ago but no action from airtel,
Airtel sameless people and organization
85258119
71796039 dated 07/10/2016
85258119 dt 30 may 2018

They give false commitments and never give solution.

No action from your side...@airtel_presence for improvement in airtel network. Always give false commitment but no action for issue resolution.

Team i'm totally fed up of your network in my home location hrbr, i'm not able to make any calls or data.
This is second time i'm writing complaint and tomorrow i'm going to port to other network.
Really very much fruststed can't write here my frustration here.
Poor network and poor service.
No any customer satisfaction...
Poor airtel network no any support from past 6 months.

Airtel company my mobile number call ditels not given, many time call, sms, e-mail but not send my call ditels, many manths request but not risponse
Many time call customer care, email in airtel company, many phone but not given my mobile number call ditels not given
Sms many times but not risponse vary bad experience airtel company
Pls my complen send trie

When i purchased an airtel sim (No.[protected]) in 2007, the validity waa puro 2034. Since 2007 i am using this sim continuously and never let the balance become 0. Today, even i have a balance of rs.39/- they stopped my service and my balance shown is rs.0. This is, i think, a great unjustice they did to me.
Kindly, look into the matter so that my airtel sim service may restore or atleast the balance amount of my sim may refund back by which i can recharge with a plan they want.
With regards,
Amolendu das,
Bokaro thermal,
Jharkhand.

Why Airtel company is forcing it's customers to force recharge every month, even though when sufficient balance is maintained?? They are forcing recharge for customers who are using ' full talk time ' recharge users, if not recharged they are going to deactivate our sim itseems.why this new rule? This is cheating by the #1cheating telecom company

My airtel prepaid mobile no.is [protected]
I have recharged this mobile for Rs199/- (One hundred and ninety nine only) on[protected]unlimited pack ) and made the payment through paytm wallet. The payment was successful and the amount was deducted from my paytm wallet on 2.12.2018 itself. But this recharge is not reflected in my airtel mobile number-[protected].
Hence I have again tried through My artel app and recharged my mobile number .[protected] with RS378/-(Three hundred and seventy eight) DATA pack for 70 days, by making payment through My airtel app -wallet, successfully. This recharge has been reflected in my airtel mobile number [protected].
Please arrange to recharge my airtel mobile no.[protected] for Rs199/- also as per the recharge made and paid through paytm wallet on 2.12.2018.

Dear airtel,

I am an existing airtel customer & my number is [protected]. My sim is deactivated recently due to missing mobile & i taken duplicate sim for same number & sim no. Is[protected]u.

Please note i forget my registerd email id & currently using email id is emerald. [protected]@gmail.com

Please help me for reactivation immideatly.

Kindly,

Emerald agencies

I am facing issue my Mobile Number [protected] (Punjab Circle). I have started facing this issue since a month now. Earlier I was able to recharge my number normally but from last month i am getting recharge failed.
Incoming and outgoing of the number is barred now.

1. Unable to recharge from Airtel Wallet. Message that I get is ‘Invalid mobile number, please enter valid mobile number’. It is working fine with other airtel number.

2. Unable to recharge for Internet, PAYTM and other modes. It give message unsuccessful transaction. This is happening only with my mobile Number ([protected]), It is working fine with other airtel number.

3.I tried with dealer to recharge but again failed.

CUSTOMER CARE service is ### and for employees its just a joke. they are not caring for customers. They ask you to put on line and after a 20 mins hold, they will disconnect your call.

Finally I unable to recharge my mobile number [protected]

I have contacted CUSTOMER CARE, branch and even emailed but still my problem is not resolved. Kindly resolve at the earliest.

alternate contact-[protected]

After changing from airtel postpaid to airtel prepaid, I am unable to recharge my airtel sim through online. Made a complaint about this long ago but still not rectified. Tried reaching customer care executive through phone, no proper response from them either.
Now, i am also unable to port my sim from airtel to other mobile services as all my outgoing facilities have been suspended

Airtel — poor connection in my village.

Review

I am a customer of airtel for many years and not only me so many peoples are facing same network problem. My mobile number is [protected]. Could you please look at this issue then resolve as soon as possible.

Address:
Mothkulapalli village,
Chennur post,
Sirvel mandal,
Kurnool district,
Andhra pradesh.

I have been using airtel for past 17 years. Last week, i got one message regarding outgoing calls expired and need to recharge for some plans, even i have main balance of rs. 340.00. Yesterday, i have received one more message as incoming calls will expire on 15/12/2018. And again received same information to recharge some plans as received before.

Kindly help on this issue and provide valid reason for validity expiry and i ws not expecting from airtel.

Recharge Amount :Rs 119

1. Airtel recharge Reference Number:[protected]
2. Wrong Mobile number recharged: [protected]
3. Correct mobile number to recharge: [protected]

Hi, I've wrongly recharged an unknown number instead of the correct number that has to be recharged. So please transfer the recharge as soon as possible.

I am having prepaid mobile no. of Airtel and Trying to contact to customer service through email and calls to get last transaction receipt/bill done through google pay.
Continuously receiving the reply from customer service that it is not a registered mail ID whereas same is the registered one. They are providing some link. But it is also having some technical issue. After replying all these things no. Of times also, they are not taking efforts to call the customer & solve the issue.

On phone call also, they are saying that they dont have access to this and that and and you can not get the receipt. We cannot confirm mail id also and you have to visit nearby centre, etc. For such a small issue. Please call back and resolve the issue.

I have submitted the documents to airtel office-angul-odisha for changing the cug (Corporate plan) to personal on 27.11.2018. But airtel staff at angul is delaying the issue of sim card saying the sim cards not available. It seems the airtel management is intentionally delaying as the airtel bill of cug is getting higher than normal prepaid services.

Dear sir / madam,

I'm prepaid customer of airtel. My number is [protected]. Now airtel has sent me an sms stating that to restart your incoming and outgoing data and voice services on your airtel mobile, recharge with unlimited or smart pack. The life time validity amount has been paid to airtel during sim purchase. But they are stating that every month you need to recharge.

Since airtel is facing heavy loss, they want to recover their losses by changing the schemes and gaining from each and every customer.

Kindly need your intervention in this.
Waiting your reply asap.

Airtel mobile was not charged due to extremely poor network in airtel so i primarily use Airtel as only incoming calls and Outgoing calls get are not connected due to poor network of airtel;
i do not AGREE with 23/- rs DEBITED as VAS charges debited by Airtel;

So i request TRAI against airtel fro Wrongly debited 23/- rs from my Account on 12th Dec 2018 wrongly and without my confirmation and agreement;

I also warn airtel that i will disconnect Airtel d2h and Airtel broadband at my home and will not only complaint to TRAI but also move to more ethical Reliance JIO and disconnect Airtel lifetime other services, ;

Hey Airtel Customer care!!

This is to bring it in your notice that I was receiving calls on my Airtel number. I recharged it a couple of weeks ago and was okay with that. today i recharged it and tried to call, but it said that out going service has been stopped. Even the sms service is not working anymore. May i know the reason why? I want it to be resolved asap.

Itne bekar network hone k baad b airtel kaise itni besharmi k sath sabse achche network ka daawa karta hai
Hamari puri gali me network nahi aate hai ladies ko ghar k bahar aa k baat karni padti hai
Mera no hai [protected]
Address - h no e 49 gali no 5 subhash mohalla maujpur delhi 53
Maine kitni baar port ka msg dala mera no b port nhi ho rha hai

I had applied for airtel broadband connection through my office as a corporate customer. The airtel guys took alteast one month to receive my application from my office. After that inspite of repeated calls and reminders to airtel representatives, mr santosh pastapure and mr kiran, they finally informed me after one more month, that my connection will be done on a particular date. Then, on the promised date of connection mr kiran is informing me that there is no fiber connectivity in my building. The feasibility of a connection was to be done beforehand, but the pathetic service and inefficiency of these guys resulted in wasting two months of my time in a simple broadband connection. That is how airtel works. There is no system, no accountability for the harassment caused to the customers. Really pathetic service.