Airtel Complaints & Reviews

I registered on airtel money wallet. However when i am trying to initiate any transfer from my account, it shows debit facility has been disabled in my account. The number is [protected]. I have submitted all valid identification documents as per kyc norms to the airtel money email id. I dont know what kind of foul play is going on, they are just trapping people to use airtel money to receive gifts in form of cash for shopping and spending and paying bills, and once you get the money in wallet, they will stop the debiting. My wallet is not even a month old. And got a lot of balance, and now they have blocked it. They are now asking me to send to them the sender's bank account statement. Is it even logical? Why on earth will the sender share the bank a/c statement and as we know these details are very sensitive and confidential. Airtel assured me number of times for a proper resolution. But this aint a resolution even. I run the account, the account is in my name, i am the authorized person, i have submitted my verification documents. But when the company is here to loot me.

My frezz number [protected]
Amount rs.10000

Many time i was send mail to company. Same reply given. No solution providng

Fake company

Hi sir/mam,

I got a message from airtel regarding outgoing service has been stopped by 17. Dec, but they just intimated to auto deduction of rs 23 from my main balance if i not recharged before 17 dec. They blocked the user number unable to complain with 121, 198 (Once i entered my mobile number it automatically stops).
After that i contacted with email-id. But they reply with verification block with sending incorrect otp to my mobile number. After that i contacted with airtel website complain number [protected].
This time they received my call. They are saying to me unable to stop that auto renewal and after 15 days incoming also blocked. I said to her clearly i don't want outgoing service now, if they block incoming service after 15 days, then i can do my recharge. But they said its automatic process, unable to stop it. I hereby attached the message i got from airtel. Kindly go through itand resolve the issue asap. Thanking you

Regards,
Ganesan d

I purchased a yearly pack sometime in august 2018. It has been working fine till now (Early december 2018). I've been having connectivity issues (Close to zero connectivity) for 2 weeks now which has impacted my work from home. I reached out the airtel customer care and they have not been the least bit helpful with the complaint.

I've now raised a request for cancellation and they choose to ignore it as well.

We hereby notify you that your service provider has no network signal even though whenever your airtel service has out of reachable.in our office area, is situated 1/6 fakir ghosh lane road, p. S:baranagar, p. O:isi, kolkata-700108.in this area, there is a very badly network problem and network signal has not shown. So if you action against my complain then i will highly oblige to you. Otherwise, we can ported our numbers into another service provider.
Our numbers are:1) [protected]
2) [protected]
3) [protected]
4) [protected]
5) [protected]

I've taken 2 connection and later i wanted to disconnect 2nd connection. I've called customer care They said there will be a charge of 100rs for disconnection i said and okay and paid 100rs. but after a month now if i recharge my TV is asking to me to pay every 5 days and minimum is 200 rs.
I've lost almost 5000 rs doing this every month.

SUCH A PATHETIC CUSTOMER SERVICE AND PEOPLE ARE NOT PROFESSIONAL AND VERY LAME DON'T KNOW HOW TO TALK TO A CUSTOMER .

As per agreement at the time of purchasing sim (No.[protected]) in 2007, the validity of the sim was 2034. Then how can airtel suddenly curtail the validity period and ask for recharge to get outgoing and incoming validity?? Was this mention in the agreement?? If not so, they can't curtail my sim validity. How dare, they have also deduct my balance amount rs 39 without my consent. This is too much unfair business. I want my actual validity as it was i. E.2034, without any extra recharge. Kindly arrange for and do justice to me.

Suddenly on 13th dec, 2018 the airtel sim on my phone stopped working. Initially thought it might be a phone problem. Restarted phone several times, changed sim slot, tried it in another phone, tried stopping other services like wifi. All of no use. As i work in night shift i couldn't do my any work
All this without any intimation from airtel. I was about to receive important calls and messages on this number. Lost peace of mind due to this carelessness.

I would like signals on my phone be restored as soon as possible, and additionally they need to compensate for loss of peace of mind, and loss of opportunity due to missed communication during the period.

After 13 years in it industry and went to many on shore (Foreign) engagements one would think we have seen it all. But as it turns out, life can still surprise you.

I was going to germany for an onsite engagement on 08th of november, 2018 and the itinary had been planned from bhuabneswar via delhi via abudhabi to dusseldorf, germany. Before i started the journey, i had made several calls to the airtel customer care and inquired about the international roaming and tariffs. They have activated the international roaming pack but with zero rental thats how they told me and they did not inform me about the data charges and if any extra recahrge i need to do for my airtel sim. They have only told me that i need to pay the basis rental of rs298 including gst so that i can receive only the sms as my intention was only to get sms for my banking transtaions in india.

Until i got my airtel bill. Not a regular bill though, but worth rs 8149, 00!!! With a bill like that, one would assume that i must be on phone all 30 days of my trip! But the truth is that i had a taken local lyca sim on 09th of november, soon after i reached germany.

I am usually wary of taking roaming services from domestic telcos fearing exactly this type of bill inflation. I typically prefer taking new temporary sim card from the country i am visiting, which is what i did on my us trip last year and many others before that.

Not to mention that airtel sends you tons of mail like the one below promoting such packs, again with a promise to “roam abroad without bill shocks”.

That’s the irony. “bill shock” is exactly what i got.

Actually the bill says rs 52, 542. Airtel, in an act of “kindness” has reduced that to “only” rs 8149. How considerate of them! I guess they realised rs 52k is too big a sum for anybody to pay as phone bill, so let’s ask for something that is not that absurd! Airtel – if you are listening – this is still absurd. Who am i kidding – at this point, even the word “absurd” has lost its meaning.

This is after the fact that airtel has set a credit limit of rs 6500 and i get tons of sms and calls if i happen to cross it with service barred after that.

Now, here’s the weird part. I am not the first customer to be harassed like this. When i searched, i found numerous cases like this on consumercomplaints.in and other such forums.

This guy got a bill of 75, 000 in mar 2017.
An instance from 2016 of being charged rs 22, 000. This guy even made a video.
An instance from 2015.
Another instance where customer charged rs 19, 000 in 2013.
An instance from 2010 of being charged rs 53, 000.
Looks like this fraud has been going on for years. And airtel might have bullied some people via legal notices and collection agencies to pay such a hefty amount for no fault of their own.

I hope after reading this, people get to know the reality and stay away from airtel international roaming packs. You are going to feel sorry afterwards.in case anybody is curious, i have been an airtel customer for past 4 years. So much for customer loyalty!

I haven’t blogged in a long time. I feel weird i am writing my first post in years on a topic like this. Well, such is life i guess!

Ps: i hope this reaches the right people at airtel and they put an end to it. After all, i am an optimist.

Poor airtel network, raised complaint from 2 -3 years, ago but no action from airtel,
Airtel sameless people and organization
85258119
71796039 dated 07/10/2016
85258119 dt 30 may 2018

They give false commitments and never give solution.

No action from your side...@airtel_presence for improvement in airtel network. Always give false commitment but no action for issue resolution.

Team i'm totally fed up of your network in my home location hrbr, i'm not able to make any calls or data.
This is second time i'm writing complaint and tomorrow i'm going to port to other network.
Really very much fruststed can't write here my frustration here.
Poor network and poor service.
No any customer satisfaction...
Poor airtel network no any support from past 6 months.

Airtel company my mobile number call ditels not given, many time call, sms, e-mail but not send my call ditels, many manths request but not risponse
Many time call customer care, email in airtel company, many phone but not given my mobile number call ditels not given
Sms many times but not risponse vary bad experience airtel company
Pls my complen send trie

When i purchased an airtel sim (No.[protected]) in 2007, the validity waa puro 2034. Since 2007 i am using this sim continuously and never let the balance become 0. Today, even i have a balance of rs.39/- they stopped my service and my balance shown is rs.0. This is, i think, a great unjustice they did to me.
Kindly, look into the matter so that my airtel sim service may restore or atleast the balance amount of my sim may refund back by which i can recharge with a plan they want.
With regards,
Amolendu das,
Bokaro thermal,
Jharkhand.

Why Airtel company is forcing it's customers to force recharge every month, even though when sufficient balance is maintained?? They are forcing recharge for customers who are using ' full talk time ' recharge users, if not recharged they are going to deactivate our sim itseems.why this new rule? This is cheating by the #1cheating telecom company

My airtel prepaid mobile no.is [protected]
I have recharged this mobile for Rs199/- (One hundred and ninety nine only) on[protected]unlimited pack ) and made the payment through paytm wallet. The payment was successful and the amount was deducted from my paytm wallet on 2.12.2018 itself. But this recharge is not reflected in my airtel mobile number-[protected].
Hence I have again tried through My artel app and recharged my mobile number .[protected] with RS378/-(Three hundred and seventy eight) DATA pack for 70 days, by making payment through My airtel app -wallet, successfully. This recharge has been reflected in my airtel mobile number [protected].
Please arrange to recharge my airtel mobile no.[protected] for Rs199/- also as per the recharge made and paid through paytm wallet on 2.12.2018.

Dear airtel,

I am an existing airtel customer & my number is [protected]. My sim is deactivated recently due to missing mobile & i taken duplicate sim for same number & sim no. Is[protected]u.

Please note i forget my registerd email id & currently using email id is emerald. [protected]@gmail.com

Please help me for reactivation immideatly.

Kindly,

Emerald agencies

I am facing issue my Mobile Number [protected] (Punjab Circle). I have started facing this issue since a month now. Earlier I was able to recharge my number normally but from last month i am getting recharge failed.
Incoming and outgoing of the number is barred now.

1. Unable to recharge from Airtel Wallet. Message that I get is ‘Invalid mobile number, please enter valid mobile number’. It is working fine with other airtel number.

2. Unable to recharge for Internet, PAYTM and other modes. It give message unsuccessful transaction. This is happening only with my mobile Number ([protected]), It is working fine with other airtel number.

3.I tried with dealer to recharge but again failed.

CUSTOMER CARE service is ### and for employees its just a joke. they are not caring for customers. They ask you to put on line and after a 20 mins hold, they will disconnect your call.

Finally I unable to recharge my mobile number [protected]

I have contacted CUSTOMER CARE, branch and even emailed but still my problem is not resolved. Kindly resolve at the earliest.

alternate contact-[protected]

After changing from airtel postpaid to airtel prepaid, I am unable to recharge my airtel sim through online. Made a complaint about this long ago but still not rectified. Tried reaching customer care executive through phone, no proper response from them either.
Now, i am also unable to port my sim from airtel to other mobile services as all my outgoing facilities have been suspended

Airtel — poor connection in my village.

Review

I am a customer of airtel for many years and not only me so many peoples are facing same network problem. My mobile number is [protected]. Could you please look at this issue then resolve as soon as possible.

Address:
Mothkulapalli village,
Chennur post,
Sirvel mandal,
Kurnool district,
Andhra pradesh.

I have been using airtel for past 17 years. Last week, i got one message regarding outgoing calls expired and need to recharge for some plans, even i have main balance of rs. 340.00. Yesterday, i have received one more message as incoming calls will expire on 15/12/2018. And again received same information to recharge some plans as received before.

Kindly help on this issue and provide valid reason for validity expiry and i ws not expecting from airtel.

Recharge Amount :Rs 119

1. Airtel recharge Reference Number:[protected]
2. Wrong Mobile number recharged: [protected]
3. Correct mobile number to recharge: [protected]

Hi, I've wrongly recharged an unknown number instead of the correct number that has to be recharged. So please transfer the recharge as soon as possible.