Airtel Complaints & Reviews

Airtel sim suddenly stopped working. I thought it was a phone problem but it’s not. I tried my friend’s airtel sim and it works fine. My sim is showing no network in a full network location. This is very inconvinent as i am travelling tomorrow and i have no means of communication at this point. This happened all of a sudden without any warning. This is most inconvinent and inrelaible.

Sir I dialed USSD CODE *123# to know the balance and an amount of rs 1.50 was deducted through my balance and an sms came for deduction of Rs.1.50 for sms charges.Sir will I have to pay for knowing balance through ussd code.I dont understand.Pls refund my wrongly deducted amount.
My airtel no.is[protected]

I am using airtel postpaid from last 2 months.
Dnd is activated - registration no is i[protected]
Still i am receiving sms from various companies everyday non stop.
I called many times to airtel customer care service however they were not able to give the solution.

I am receiving sms from below numbers:
Ax-walkin
Vk_flpkrt
Ax - isfsms
Br-timlab
Vk_bpojobs
And many more.

I have not registered anywhere for these messages. I did portability fro m idea to airtel, since then i am getting sms.

This is really very very annoying.

I recharge 999 rs on no. [protected] for life time validity but today is cancelled... Please refund my 999 rs or restore my validaty...
Today my recharge is wastful because my validay is expired please solve this problem. This is not good for a company...
Please refund amount or extand my validaty...

Please slove this problem as faster as possible..

Back in June I had called airtel to check for a cheaper plan for the airtel internet services. Where I didnt opt for any advance plan of theirs I was tagged for a plan to pay close to 9, 000. After receiving sms that i had opted, i immediately called airtel customer care-they assured that I wont be charged and they will resolve this from the back end.

To my shock within few days I was charged for 11 months using my credit card standing instruction mode, and since then its been a painful story. I have contacted their customer care, their net team ([protected]@airtel.com) who have sent me atleast 50 false promises by email and about 100 calls but not helping to return my hard earned money.

Anyone reading this post, pls provide me their escalation contact, head who can look in to their apathy to return my money and also help this wont happen to any other customer.

I transfer money from my Airtel Payment Bank account using Paytm (BHIM UPI) to his Axis Bank ASAP account but not credited to my account. It shows transaction is successful in my airtel payment bank statement. But in my friend's asix bank ASAP UPI section it shows failed.
The details are below -
Transaction date - 7 - Dec -2018
Transaction amount - Rs. 2000
UPI reference Id[protected]
Airtel Payment Bank transaction id- [protected]
Transaction Id- PTM83fd8af411b64b 03aec79944635ec242

I had submitted port request from docomo to airtel.On 27/11/18 i submitted the port request and on 3/12/18 in the midnight i lose my current network and so i inserted new airtel sim.Then i got message from airtel that your service have been set up.Please restart the handset.After restarting the handset my sim showing no service.
Please respond quickly as possible

Sir I have taken airtel lifetime plan rs 999 I 2005 or 2006. That time validity expires show 31 March 2025.but at time it's expired. Why sir it case of fraud my mobile no [protected] please resolve it. I also complained to airtel customer care services. There is any solution. That time 999 rs is vallue for money. I use this no regularally and always recharge it.

Sir main bahot paresan h. Ghar se dur rahte h har mahine recharge karane se paresan h. Paise ka bahot hi problem h. Uper se har month recharge karwane ke liye company wale paresan kr rahe h kaha se koi har month recharge karayega... Abhi kal hi recharge karaye h pura kaat liya samajh nahi aa raha. Hamare yaha sabhi paresan h es niyam se.. Aap se niwedan h aap esper juld se juld action le

Some one raise a complaint for my no in dnd. And trai send a notification that your no is in ndnc complaint, my no is post paid connection, please help me... I went to airtel store and they advice me to post a mail on website so that they can resolve my problem, i m facing a very serious issue, because this no. Is very important to me, it will be very thankful i[censored] could help me.

I did a 498 rs recharge on my mobile number [protected] which failed and the money was deducted the next time it worked but the 498 rs deducted are still gone which i payed through slicepay card.

Please understand this recharge was done through slicepay card which is a pay later service and it worked the second time but my money was deducted twice as it failed the first time.

I have recharge a yearly pack of 1699 rs for HD channels and 100 rs more for for hungama 423 & Disney 428 @ of 10 *2 =20 rs per month, but after one month my balance get zero and I was not able to see Hungama and Disney channel this information was provided by customer care so I asked him how ? so he told me sorry sir we will refund it as by mistake it is deducted... And now after 6 days the same story has been repeated so I called customer care so they told me that sir u have taken some more channels for which the amount is been deducted... But on 30 Nov when I called him and asked him that other than hungama & Disney any other channels are activated which is paid he told me no sir only these 2 channels are activated... But this time they are saying that he must have not checked and provided u wrong information... So now tell me what to do in this case.

Prepaid intl roaming are of no use for me. I need to send SMS occasionally to India for banking needs. Available packs are costly for my way of spending and duration I want to stay abroad. As such even there is suff bal I can't send SMS. It should be my way of spending not of others. allow me to use any way till the bal is there. Cell# [protected].
I had locally recharged with RS 76 pack. Then with IR pack of RS 446. I thought I cud send SMS from Nepal to India. I made only one call to India. Adding monthly rental of RS.99 should be enough balance. Despite several times I cud not send SMS. My reason is why packs suitable for each customer needs are tailored wnd why we are forced to use the way Airtel or any telecom are forcing to spend the way they say. I want to use the way I like be it in voice or data or SMS. There is no pack which fits my needs. Hence forced to buy costly pack which I don't need. Hence I want my recharge d money the way I want to spend. No forceful selling required.

My name is kuldeep kumar and i work in the national youth co-operative society. 115 employees work in my office and 30 of them have been given airtel postpaid sim and the remaining employees are also considered to give such postpaid sim. But for the last one year, all employees are facing the problem of airtel network while we have installed airtel network booster in our office but still have to face the problem of the network. We have tried every possible thing for this but the problem is similar to that.
For this, we have also made calls on mail and 121 too, but any suitable solution is possible.

I was tata docomo user. recently I have Port my no. to Air tel on 13/12/2018.At the time of submission of documents, i ask for CUG plan. desk operator inform me about CUG plan. I was agree for my three air tel no.of my family members. but when i went to home, I came to know that my family members are using JIO sim. so next day I went to same store and inform to same person not to go for CUG plan. I told to help desk operator for Rs 245/00 Postpaid plan as i am TATA docomo user..yesterday 05/12/2018, I got massage from air tel that my postpaid bill generated for Rs.597.00. As my family members are not covered in CUG, they are using same prepaid air tel no., why i I have to pay this amount?why company not billing for Rs.245.00 plan?

My mobile number is[protected] and once a day, my sim network goes on. I have also called 121 times but there is no harm. A friend of mine uses vodafone and his sim runs very well and he never gets roaming and network problems.
First, i used to understand airtel very well, but seeing my friend, i feel that i have been unable to use airtel for only 7 years in my absence.

Not happy with the policies adopted by airtel stores-requested park street kolkata stores to change ownership to corporate but they converted the prepaid nos. To postpaid without our consent and now they have asked to submit the documents to convert to prepaid again and are insisting personal visit to the store to collect the simcards and are not willing to accept even the authorisation letter for collection of sims.
They take too long to resolve a problem and lots of follow up through calls and e mails is required.
Why should a person pay for postpaid if the nos. Are not used much?
The app doesn't show the excess or due amounts for landlines as it used to show in 2016 till july.
I am not happy with airtel the way they are harassing customers.
To handle property matters authorised person can handle affairs then where is airtel?

Hi team,

I am unable to using 4g network from past 3 months, even thou i have 4g internet pack (Prepaid user).
No proper network as well, my time as well as money both are wasted for recharging for 4g pack and using a slow network and getting all my work stuck in between.
I cannot connect customer care through call, due to no proper information on websites.
I am frustrated with the services and hope i will get valuable solution

Regards,
Thanush

My airtel no [protected] deactivated recently due to non maintaining balance for last 3 months without any information i was dropped the mail airtel for deactivate my no they said first you will clear your outstanding amount then your no will be activate but all most 1 days complete but my no is not activate after payment they will not replying my mail please help me for activate my no

Dear sir,

I received bill amounting to rs. 349/- for my postpaid number for the month of october, 2018. Earlier i used to get around rs. 250/- bill as my plan was of rs. 199/- rental. But, as this amount (Rs.349/-) was huge compared to 199/- rental plan, i called customer care.

2. They informed that the plan with rental rs.199/- has been discountinued for every customer and they have automatically upgraded my plan to rs.399/- rental without informing me. I requested them to kindly do something about it as this was done without informing me. So, they suggested me the rs.349/- plan. Also, they were kind enough to give me a discount of rs.100 on my present bill.

3. After 2-3 days when i opened the airtel app for bill payment, to my surprise, i found that the data available for use was cut down by around 200 gb. Concerned, i called the customer care to inquire about the cause.

4. They informed me that as my plan was downgraded, all my previous data was reset (Kindly note that before my rs.199/- rental, i was using rs.399/- rental and that was too reduced to rs.199/- but all the remaining data was carry forwarded that time). I was shocked to hear this as i was in a similar situation some 8 months back and no such problem occurred back then.

5. My wife spoke to the customer care executives for around 1.5 hr trying to explain them the situation but every person had their own set of excuses to not entertain my case. This seemed to me unprofessional behaviour on their part. It was totally the mistake of the executives when they asked me to switch the plan from rs.399/- to rs.349/- without informing the consequence otherwise why i would i give away my 200 gb data for just rs.50/-. This simple situation no one was willing to accept.

6. I have been using airtel services since 2013. However, now i have come to a point wherein i am doubtful as to whether i should continue the services or not.

7. Sir, i would request you to kindly take note of this issue and suggest an appropriate solution as i am at a loss because of the 200 gb data that has been removed from the plan.

8. Thank you.