Airtel Complaints & Reviews

I have given a request for mnp from airtel to vodafone as airtel gives me pathetic network. However my 3 numbers were active in airtel and my primary number got activated in vodafone and two got rejected after so many follow ups with airtel customer care i came to know i have to separate my add on numbers from family plan first then i can port out so i have tried since 8 days they r saying address verification is on hold and sending people on address which i m not staying and have given address several times then too still my request is open and i'm paying bills for vodafone and for airtel too. No one from customer care airtel exec is helping just doing timepass on my query.

According to new message that i received from the airtel india that i have to pay for all rounder recharge that cost 23 rupees for expanding my validity for using internet, message and calling as i didn't use internet and message service and still have to pay for it and not only that they don't have any other options also for only calling recharge. And further that i have recharged just before some days and still pending 70 rupees in my account i have to pay another 23 for just increasing my validity, and customer center says that it is according to new trai rules and all companies have to do so, while i didn't get any this type of information from other company as i am using bsnl and jio too. While as i explained all this points to customer call center employee, as he was not able to convince me so by saying that i am forwarding it to my manager, ended the call, by calling again same thing replied again and now he has put my call on hold by saying that i am checking on your number. This is my oldest number and i want to continue this and at the same i dont use it much but receive all the incoming calls on this and now my outgoing calls are bared from last 5 days. And incoming will bared from within few days if i do not recharge according to them. I was airtel customer since 2005. I do recharge on this number according to my needs but now i have to recharge every month for no reason. If i do not recharge i can use my current balance for this recharge so that they deduct at least 23 rs in every 28 days in case i dont do any outgoing call so simply they are doing buisness. Really great cheating.

Dear sir,

I have an airtel no.[protected] which i took a year before. I last used the no.in april as i'm abroad now. I tried inserting the sim recently and found that it is not working. Every social and bank detail is registered with this number and i m not able to log in as i forgot the passwords to the sites and the number is not working. Pls check and activate my sim card.

Kartikey bameta

I recharged my phone on 12th september 2018 for 84 days which was to expire on 4th january 2019. I again hot my phone recharged in advance before expiry date. Now after second recharge they are counting 84 day from 1st january 2019 instead of 5th january 2019.
I tried to approach the customer care through phone but failed to do so.
Pl correct the mistake and provide me full benefit of the pack.

Mere pass indiantowersgroup.com company s massage aaya ki tower k liye mene han bol diya unhone mere personal peper liye or kha apka land aprov ho gya h apko 1500/rs reg. Fees deposit krni hogi mene kr i ab is tower company ne kuch documents muje send kiye h or leasehold tax k liye 25000/ or deposit krne k oye bola h kya krna chaiye muje btaye plz

Dear sir,

Actual company name is airtelcafe.com not a airtel. Following company is fraud on airtel online part time jobs. He demanded of security deposit for start of online job. I will paid security deposit he demanded of agreement charge as per the zerox copy aggrement. So, please stop this fraud as early as possible & refund of my money as early as possible.

Fraud person name :- ravinder kumar
Use of website :- http://www.airtelonlinework.com

Airtel online jobs
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Search for jobs related to airtel data entry work home or hire on the world's largest freelancing marketplace wi...

Use of email address :- [protected]@airtelonlinework.com
Use of account no :- [protected]
Use of bank :- union bank of india
Use of ifsc code :- ubin0555533
Use of mobile no :[protected]/[protected]/[protected]
My imps pay ref no:[protected]

Regards,

Tejal mistry
M.[protected]

I have been trying to explain how i am unable to pay the postpaid bills and even after replies from 10 different people, i haven't heard one solution that makes sense. I mention that i am out of the country and i have been suggested to walk to the nearest airtel store! If there was one, i would have gladly gone instead of expecting rubbish responses. I clearly asked them to enable otp on registered mail because i wouldn't get on sms as there is no airtel service in my city, the response says, "we have enabled international roaming". No! I still dont get network! All i need is otp on the registered mail so i can pay the bills. This has been so horrible experience as the bills just kept adding up for no reason.

I got a sales call from airtel executive yesterday and opted to purchase new airtel 4g hotspot device with postpaid sim for 6months plan of rs 2700.
They told that sim will be activated in 2 hrs.
Payment was done at around 7pm.
But its not activated till now. Sales exec is not responding and i am not able to use the internet.
I know its a holiday.
But when payment is required upfront, i would expect prompt service activation.

Hope this can be resolved soon.

Sir i hv our best network service is airtel but my problem is the wn my airtel sim inbuilt in my iphone this sim no install the sim aa raha hai so i hv another one airtel no wn that sim installed in iphone network is coming but sirf [protected] this airtel number is no install the sim aise aa raha hai. That time i’m going to airtel store getting 3 duplicate sim but no use airtel custome care not soul my problem and airtel store also didn’t solution.
Sir this airtel number is useing from
Last 10 years no one is don’t support me plz sir you also soul my problem and support me sir your airtel store give below details
Koppikar road hubli 580021 this all employs are not supports no response

Hi i purchased 6 months advance rental and got the postpaid connection with number: [protected].
I clearly paid your customer executive the amount of 3600 for the advance rental plan. I dont know what mishap happened between your executive and billing but i got the extra bill saying i have to pay 4248rs.
While i have to pay 648 only gst amount. Disgusting service and network we can keep a big 🙏 to this network.

My account has balance of about rs 16. But since it is not recharged for more than a months period, out going calls are blocked and also incoming will be blocked very soon. Portal shows validity for sim ([protected]) as unlimited.
I read in paper that telecom service provider cannot stop service if balance is available.
This number belongs to my mother for home used and normally its recharged has done asusal it's need.
Thank you

Sir my service number is 3722613 mobile number is ‭[protected]‬ i have raised claim for my device unfortunate my claim was closed without any reason so i am very much eager to know why my claim is rejected and please help me in this case
I have submitted all images and documents asked by company at time even i have email all images to insurance office at time so there is no authentic reason for this

This complaint is all about customer's from vishakapatnam area and akkayapalem so other areas in vishakapatnam although it is a city with so many hills surrounded me and my fellow customer's are facing poor network issues and poor voice quality and we the customer's need assistance from airtel india... As we pay but we are not getting the service as satisfactory so many places in vishakapatnam of andhrapradesh had this problem and support team just neglects this problem airtel will not let you use your data and airtel app will just report 💯 % no issues and it was completely fake i am not getting 3g too as i was using high end 4g smartphone

Hi team,

I am not able to recharge my prepaid number which was recently changed from postpaid to prepaid. It gives me a message like transaction failed due to some kind of operator receipt number... I tried to recharge my number from different souces but still the same issue.

Can u pls look into this issue and resolve asap.

Thanks
Syamala anil

My mother using [protected] mobile under airtel 2g technology.
Every month we are recharging with more than 100 rupees.
But out going& incoming call had been disconected for not maintaing mimimum bal i have right to use my phone airtel not force us to use their service as they wher going in loss. Because when they where making profit they had not given share to consumer so i condem this decission..
I hope trai will take action against airtel to safegurd consumer right.
Day before yesterday recharged with 119 and yesterday they blocked connectivity.
When we asked airtel customer care they are lying like this?

Me:my mobile number have been recharged with 119 day before yester day.
But services stopped and this mobile number is not connecting now! What is the reason?

Care: tell your identification
Me: told and can you tell me why services were stopped?
Care: we are unblocking your services now, you are able to get connectivity in 24 hours.
Me: its ok, but why did you stopped services?
Care: please wait checking
Me: waiting
After few minutes
Care: if you are recharged with more than 35 your mobile number will have no problem, we will unblock your connectivity.
Me: but can you tell me why did you stopped connectivity after we recharged?
Care: please wait checking
Me: waiting
After few minutes,
Care: your number got request to block your connectivity and they said sim was gone.
Me: can you tell me who was complained, can you tell me his name? Becoz we were not complained.
Care: i dont know.

.
.
.
Me: hello
Care:.
.
.
.
No replying
Me: you dont know who was complained and when, and how can you block a sim card when it is in service?
2 years ago when we ask you to block one of our airtel card you said sim cannot be blocked when it is in use?
But now how did you blocked it?

Care: put off the call without reply.

Dear indian consumer complaint forum can you case a file against airtel and can you punish airtel?

The airtel internet services in rahmath nagar, rt nagar, bangalore are poor. This network is so bad that i am sharing hotspot to write this complaint! I got an airtel sim card on 26/10/18 and since that day i have never got privilege o[censored]sing 4g internet on any occasion. The internet works when i'm outside rt nagar, but inside my home it's so feeble that i have to beg my family members (Who are jio users) for sharing their hotspot! It is very irritating that i have hold my phone at different angles, just hoping that i might get some network. Everyday more than 80% of my data goes waste since i'm not able to get proper internet access! I can even share my airtel number for inspection if my complaint is processed. Please, help.

-from an unhappy customer.

Dear sir,

My mobily number:[protected]

I recharge through on line by net banking on 9/11/2018.

Txn# :[protected],[protected]

Above this two txn failed but you debit my account two times of rs 1000.

Then next i received message from you it will refund with in 7 workings day.

But still i did nor received any refund.

So pls clarify above issue as soon as possible.

Below i paste your meassage.

(Rs.1000.0 online recharge of airtel mobile [protected]; txn id[protected] has failed due to a technical issue. Refund will be processed within 7 working days.

Rs.1000.0 online recharge of airtel mobile [protected]; txn id[protected] has failed due to a technical issue. Refund will be processed within 7 working days.)

Thanks®ards

Thivan mydeen

But you reply as per below,

Dear thivan mydeen,

Warm greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, i regret the inconvenience caused to you.

As revert from service request number conrc[protected], we would like to inform that the recharged of rs.1000/- on date[protected] with transaction id[protected], the amount has already refunded with arn no 678790. Hence, we request you to contact with respected bank and check for the same.

As revert from service request number conrc[protected], we would like to inform that the recharged of rs.1000/- on date[protected] with transaction id[protected], the amount has already refunded with arn no 680040. Hence, we request you to contact with respected bank and check for the same.

Thanks for reaching out to us. Delighted to assist you.

Best regards,
Vuruvakili amrutha
Advisor : customer experience
Bharti airtel ltd
Dear sir,

But still i did not received my amount.

I was using airtel prepaid sim. Now it has been more than 3 months i was not using that and balance was also not there. Today i wanted to use that number but it is showing no service. If i call to that number it says that number is not correct. I think that sim got deactivated and i want to reactivate it. How to reactivate it. For many important things i have given that contact number. So it necessary for me to reactivate it. I need help in this.

I made a transaction of 650 rs on 26th nov 2018 shopping in mayntra and i make payment from airtel money wallet. Money is deduct from my wallet and order is not shiped, it says that money will refund in 5 days but it didn't refund yet in my my waller or bank.
I tried to call on 400 but there is no option to talk with the customer care. How can i get my money back?

I am highly disappoint by airtel because its almost 4 days but my airtel sim not yet activated. I have already called customer care about the issue but they gave always a different reply. My sim has been stolen and airtel store alloted me a duplicate sim and said that your sim will be activated within 24 hours but its not activated till now. What can i do now???