Airtel Complaints & Reviews

I went to airtel store today at
Krishna kovil, vadasery nagercoil
Kanyakumari district.
Tamilnadu

When asked for a new sim they charged me near 556 rupees plus 100 rupees for aadhar linking and sim card. I said to recharge for minimum possible rupees. They said if your are interested buy it or get out of the showroom in a very bad way. They employees are so rude and and treated us so badly.

For the past 12 years or more our family members have been using airtel. Seeing this response from airtel i have decided to quit airtel service for my family members.

Many such incidents have happened in the past at the same showroom where even elders have been treated badly.

I request you to take immediate action as airtel has a good reputation and such showrooms are spoiling it.

Regards
Jeya sekharan m

Today i went to switch my number from my existing operator to airtel. But your customer executive mis-sold your post paid product to me where as i was asking for prepaid service only. I am yet to open the sim card. Kindly resolve the issue. I have already sent an email to the customer care service but yet to receive any response.
My mobile number is mentioned below:
Mob:[protected]

Airtel 4g Sim.Mobile: MOTO 4g plus. Rs.448 pakge/31.12.18.Voice calls not audiable.Every time I have to come out my house to attnd calls. My WhatsApp data/, images/Videos not transfrng since last 10 days.I depend on BSNL Wi-fi at home. Outside Airtel not responding.If not restored, I seek Mobile portability at the cost of losing package amunt.

I have four mobile connections of airtel having data plans of 1.4gb daily.
I have paid 499₹ for each.
But my connection is not working. Same problem is facing by all airtel users in udaipur area.
My connection is 4g data pack. And it's cheating by the company.
Mobile company airtel is doing big fraud with the consumers. Trai should take cognegence of this.
Thanks you.

Issue with airtel network. Per month charges as per 4g service is 825 including tax. But, always the signal is either 3g or 2g.

While buying the sim sales person from airtel confirmed 4g network reception in my area. Which is not the case.

Being charged same amount inspite of lesser that promised performance.

Desirable resolution is to charge as per performance and refund of excess amount paid so far during downtime of airtel network.

Recent email from airtel:

On thu, oct 11, 2018 at 11:40 am nodalofficer kk wrote:

Dear chandrakant jayanti,

Greetings from airtel!

This is reference to your email regarding network issue for your airtel mobile number [protected].

Basis on your email we tried to reach you on [protected] but unable to establish your contact, we would like to inform you that our network team has identified a solution in your area and is exploring options for smooth installation of the same. We will let you know once we get a definite timeline for the same.

Therefore, this is the best possible coverage that can be provided presently, we hope you understand and would extend your kind co-operation in this regard.

I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience. Let me assure you that action will be taken to ensure that this is not repeated.

Thanks for reaching us. Delighted to assist you.

Best regards,
Borra soundarya
Advisor : customer experience
Bharti airtel ltd

Id-[protected] - the set up box was replaced about a week back and since then i have not been able to see any program. A note comes that the set up box has to be activated and i should call the customer care number. I have called the customer care atleast 10 times since the last week and till date no action has been taken. I have also made a complaint to the nodal officer but still the tv is blank.

I have not requested for bhakti sagar portrait service but i received an message on 16th october 2018 that i have been charged rs. 20 for the service, bhakti sagar portrait. I am using airtel for many years. Please, take needed steps, stop the service and refund my money back.

Date of incident - 16th october 2018
Phone number - [protected]
Desirable resolution - stop the service and refund

Airtel 4g internet (Via mobile) — weak & no signal

The reference related to airtel 4g internet compliant is given below.

1) c4gsp[protected] (Dt:[protected]
2) c4gsp[protected] (Dt:[protected]

The 4g signal for internet is very weak and lasts for only 20 seconds and signal changes as e, h, h+, umts and can be compared with 2g. Even if 4g appears, signal strength is -122 dbm 25 asu and reaches to -140 dbm. Airtel tower is positioned 1 km from my apartment. For healthy 4g signal strength should be -60 dbm to -70 dbm which was never witnessed in open areas of my apartment (Taj enclave apts, khairtabad, hyderabad-500004).
Its an evergreen problem from airtel.

Downloads are happening only in h, h+ signals and is very very slow. Instead of solving the technical problem the co. Is accusing me o[censored]sing my daily data (Internet). I need to go out find a location in my area where 4g signal appears and browse or download. Ultimately purpose of 4g connection in mobile is defeated as it cannot be used from my home. No mobile banking/payments can be done as transactions get rejected due to inadeqate 4g signal as apps require healthy signal for transactions to go thru. This technical prob. Is only with airtel mobile internet.

My apartments has many wifi & dth connections, adjacent is a theatre & telephone bhavan. So signal strength has to be increased for 4g internet.

Data settings in my phone are correctly set to lte. Mine is 4g phone and 4g sim is in slot 1.

Though airtel boasts as best unfortunately adequate 4g signal strength is not provided leaving the customers just wait n watch. The open network of airtel is given more preference rather than the customer complaint.

From 18 october i can't used 4g service in my location. But last six months i have used 4g service in same locations at great speed.in my plan i have received daily 1.4 gb data. Now last three days i have not used this. 4g network is showing and display connected but not working or load any webpages. I have been call them lot's of times but they did not take it seriously. I hope now they will be solve my issue. My mobile no -[protected]. I also request airtel to if they can't solve my issue they refund my last recharge amount i will port my no to other network. If i port it now i have lost. Because 580 inr in my main balance. Thank you...

Internet service in patanjali phase 2 (Bahdarabad) pin code 249405 is very very bad we have called customer service many times but its not helping, its deterioting day by day, the internet fluctuates a way too much sometimes its good on certain apps but at the same time the other selected apps doesn't work
No downloading speed whatsoever
We haven't putted 500 rupees for surfing the net and youtube
To use 4g connection we have to put phone in airplane mode again and again to reset the connection.
Resolve this or we hv to change connection

I have been requesting airtel for last 4 months to convert my post paid to prepaide, but they have never concerted to prepaid after visiting airtel stores thrice, everyone they give me new excuses.. Now on october 6, i had submitted port out request and paid one month advanced bill payment, but they still not porting my number out.. This is really embarrassing for me..
In fact, i had clearly mentioned their retention department over phone to clear my matter asap, but no one is taking it seriously, not sure why..

Rupees 20 has been wrongly deducted from my prepaid airtel sim card without my permission for bhakti sagar portrait service of airtel. It happened on 19th october 2018 at 8:53pm.

I can confirm that i did not use any kind of service like bhakti sagar portrait service.

So, i am registering this complaint to get refund of rupees 20 back in my airtel prepaid sim card

Hello team,

I would like to escalate my case to your forum, since airtel has deducted money from my credit card after i ported my number to vodafone.
Money deducted is around rs 1100/- but when i registered complaint then i got an email reply saying there was a pending bill of around rs 680/-.
But as i remember i have already cleared all the pending amounts and even the money deducted so far is more than the bill generated.

I have provided all the details related to transaction id's but again and again they're asking me to share the complete credit card statements. I'm not sure why they want me to reveal transaction details of other transactions.

Even after so many mails they are not supportive and i afraid that they will deduct more money from my card, since previously they deducted on monthly basis and now i don't have access to airtel dashboard (Since i have ported my account) & i can't detach my credit card from it.

Please look into the fraudster that this company is doing and losing trust of people.

STARSTRUCK service has been activated @ Rs35.0 for 7day(s).Txn ID S[protected], 19Oct18 03:38. automatically on my mobile no-[protected]. I didn’t use the phone at given time also. Number is in my name. Starstruck service activated and Rs. 35 deducted from my account without my permission.

Dear sir
Today my phone number has stopped working.[protected]. Today i had a word with of the executive he told me that somebody has raised the complaint against my phone number that i have been using this number in a commercially.

Please active my number as i am not using this number commercially. I have been using this number for 9 years.

Kindly reactive my number and also give me the details of the complainer.

With regards
Raj kumar yadav
[protected]. - [protected]

Hello sir/madam,

Greetings,

This mail is regarding case 87236484 which i have registered in the month of august, for which till date, i have neither received a nor issue has been resolved. i am following up on this case since beginning, by dialing call to airtel cc, but each time i was getting assurance that, i will get a call back from concerned team and issue would be fixed.

But today, when again i gave a call, i was surprised to know that case # has been closed without resolution . this is very irresponsible way of dealing with concerns, with this kind of service, i dont think you guys will sustain for long time. this is very very disappointing .

Here either help me to port my number or else provide me waveoff of my bills until issue is fixed ..

My mail is getting ignored .. no response form airtel ..

Regards,
Bharath

I ported airtel karnataka to airtel kerala. Yesterday i got message 10.56pm insert new sim and dial 59059. I did this and new sim is not getting activated. Im unable to dial the number.
It says not registered in network. Now its more than 13 hours im still waiting for this sim.

I tried several methods found in internet and nothing works. Nearest airtel store is 26kms far and this isso frustrating.

[protected]@gmail.com

I have recharged 3998 for 30 days international roaming on my airtel number [protected] for china. I am unable to make any outgoing calls till now nor can i call the airtel customer care.
What is the point of recharging so much when i cannot even make any outgoing calls which is equivalently important?
Requesting your kind action and resolution at the earliest

I have placed request for installation of new broadband connection on 25th september 2018. Since i am an airtel customer for more than 4 years, i preferred taking broadband connection from them. It has been almost a month since i have been following up on call center for installation of the connection. I am also in service industry and i know the importance of adherence to tat. I have been cally up several times on customer care numbers just to get more assurances that our team is looking into your complaint. I am surprised how much time it takes for a service provider like airtel to install a broad band connection. Or is it that the company has reached level where it does not requires any more new customer. I wish we could have more service providers in the market so that this monopoly of service providers like airtel is curbed and they start paying more attention to customer servicing rather than merely advertising that we provide connections in less than 4 hours.

First complaint is whenever i ask for e-recharge at shop of rs 50/- tt i will get is of rs 39/- instead of 42/- rs.
Another complaint is of call rate before 2 months call rates was of rs 30paisa per minute but suddenly high call rates deductions are started which is 2-3 paisa for each second.
I want my normal call rate back.
Even after calling to customer care they are saying they dont have any call deduction history.
Sim number -[protected]
Sim operator - airtel