Airtel Complaints & Reviews

I have recently done a recharge of rs 999 through sbi netbanking. I have not recieved any confirmation message of recharge. Amount has been deducted and there is no ststus of my recharge. Please refund my amount. If there is no availability of this pack why they have put these packs on there website. Please resolve my problem.
Mail - [protected]@gmail.com
Contact - [protected], [protected]

I have been using airtel for past 10 years and never delayed or defaulted payment. Bill for rs 588 was due on 14th september against my post paid. I made payment against my card on 14th september in fact for rs 648 on 14th september.
This has not been accounted by airtel and they have been showing outstanding against my account. They desired a scanned copy of my card statement - which was also sent. This clearly showed payment made to airtel and there is only one company named airtel in india/ world.
I have made more than 5 complaints to account this correctly with airtel which has not been resolved even after 27 days.
My services have been terminated, due to no fault of consumer.

I received a call for airtel potring from rekha jaswani, she gave all false info and was asking for my otp, i denied to share my otp and she insisted and started abusing on call!
Spome to her manager, they were calling from rajajinagar bangalore dsr.. This is intolerable!!!

Never expected this from airtel

Please suspend her..., i need an apology on this!

I'm using airtel postpaid connection since last 5-6 months and the internet is slower than a 3g connection here even though i'm on full 4g coverage. I don't get the internet speed of even 1mbps. I've been complaining since last 4-5 months. And they themselves say that the network condition is bad here yet they aren't fixing it. They are charging me the bill for 4g internet too but what's the point if i'm not able to use 4g as 4g and not as 3g or 2g. I say this is a scammer in the name of 4g. And it's not just me everyone here has complaints regarding airtel here. Please look into the matter.

I am an airtel customer from around 10 years.

Since last month 3 times it has deducted 20 rupees each time, total 60 rupees. And the message that i receive is regarding the primezone, i don't know what this prime zone is and when i try to contact customer care they say they cannot help as it is from the phone.

But this is ridiculous, the money should be reverted to my account. When they are saying that this is not a service activated then how come they can deduct the money.

I am writing with sheer disappointment and the inability of officers from airtel to provide a satisfactory response or evidence to my complaint.

To cut a long story short, i had requested one of my mobile numbers to be ported out to another operator. The request was declined on the premise that the number is not 90 days old. However this is incorrect.
The number was changed from prepaid to postpaid but has always been with airtel on postpaid before being made prepaid for a brief period of time. Thus by all means the number has been with airtel for many many years and has never been ported out ever.

All i want is a confirmation that this understanding is correct or not. If this is the case can i be provided with evidence of such a rule please?

By declining my port request airtel seems to be devising their own rules and refusing to approve the porting request.

They have also not provided a complaint number to the various emails that i have sent raising this issue.

I’ve been complaining/e-mailing airtel for the past few years about our poor local/hometown airtel 4g internet as well as drop in call services. Till now they have provided a reliable solution and they only keep on replying with the same excuses. Nothing has been done to improve the network services. Please take this issue seriously airtel.
Airtel user
Tura, chitoktak
Meghalaya-794002

To day morning i noticed a message in my

Mobile that an a lot or rs 49/ was deduced

For video parlour for which i didn't ask for

It's surprising how this air tel deducted on

Their own interest. It's against rules. It's a serious objection from my side. I want to refund my money and a explanation is required from air tel

Shanta ram

I recently port in to airtel. I frequently travel overseas, this time when i landed in dubai a charge of 99 inr is deducted from my account, i have not activated any pack. While calling customer care they said it is automatic deduction and every time you travel you need to pay this amount for a month.

I need to deactivate this pack immediately and get my deducted amount back. Customer care girl directly said it is mendatory.

Dear airtel, let me know how you are resolving this else ill be forced to take further steps

Mob number
[protected]

The fixed line airtel internet connection in my house has not been functional for a whole month. I have repeatedly called the local airtel technician in charge of these things to no avail. Each time i call, they say they will come to check it in two hours. Never turns up. On top of being poor professional ethics, this is an incredible waste of my time.

If this doesn't get sorted out in two days, i will cancel my connection and port all my other connections elsewhere.

Dear sir

With reference to the above, i am to inform you that i had been using a broadband connection of airtel since 2017 with relationship no [protected] and ll no:[protected]. On subscription i had paid for a period of 6 months and the date of my next bill was 27th may 2018. As i was not satisfied with the quality of the broadband provider and despite several complaints are lodged and my problems with the connection was not permanently resolved. I did not made a payment till my problem gets resolved.

My broadband connection got disconnected (Cutting of fibre cable) on approx 1st june 2018 and from that day i could not use airtel broadband and was offered a good plan/tariff from another service provider and decided to switch to that particular provider as the same was my right. Since the said date i was not using neither broadband nor landline service of yours.

I got calls from airtel customer department for the payment of dues on last week of june and i had told them that my connection got disconnected and i had taken another connection from other service provider and denied for the payment for the total plan and asked them to charge me on pro rata basis.

Unfortunately i got a call from mrs geetha, legal advocate of airtel from a number +91-[protected] on 20th sep 2018 saying that a case on lok adalat is filed by airtel bearing case number: cpc 2784/13c/2018-19 dated 20th sep 2018 and asked me for attending lok adalat hearing on 20th sep 2018 with rs.4832/- (2832/- bill amount + 2000/- court fees) on 21st sep 2018 or otherwise clearing the due by 20th sep 2018 for an amount of rs.2832/-. I had chosen the option of clearing the due by 20th sep and made the payment at airtel store with transaction id:[protected]

As the above action by airtel on me is totally unfair for the following reasons
1. I had not requested for auto renewal of my package but the same is done by airtel with out my consent
2. I had used the data from 27th may to 1st june but i was charged for 6 months, which is totally unfair.
3. It is purely a case of defamation of an old customer of yours since 2012.

Details of complaint along with reminder mail screenshot is also attached

Very poor signal at my home of airtel dongal.. My area is vill ghuggar near ashia palace palampur.in the main area of palampur the signal is good but within 1 km the signal is very poor. I have perchase a new airtel sim and done the recharge of 599. But now i feel very bad. Airtel is a big brand but the poor network service is not expected. Kindly do the needfull or give me some suggession to refund my recharge amount i am thankfull to u.

I'm receiving calls from unknown numbers on regular basis.
And even messages from punjab national bank
Of debit and credit transactions.
Which is not my account.
I have complained also about it over customer care.
But till now i'm still receiving messages.
Please take my complain seriously.
Spam calls spam messages.
Sometimes unknown number call and say is this praveen
Sometime unknown number say.. Is it raju.
And many more.
Please solve my problem as soon as possible
Day before yesterday they called and say they are calling from pnb.

Trying to renew my monthly recharge pack from day before yesterday it's not getting recharged tried in net banking, paytm and in Airtel app first tried 199rupees and then 249 rupees recharge then 30rupees top up it's says Airtel declined your recharge tried as many times as possible it dint work then went to Airtel retailer for recharge even there it got failed please do rectify this asap I have even complained to your customer service after trying so many times and after waiting that long I wonder what sort of customer support you provide.CPONR[protected] this is my complaint number

I have been facing poor speed and call drop issue since July.
I have raised the issue till appellate authority but in vain. I am still facing the same issue and every time I get the same pre defined reply from them that the indoor quality is poor in your area. I mean do I have to sit outside to use internet?
If yes then why they do not mention this in the advertisements on TV.
They are looting the customer and on 4G network many times I get speed of 20-50 kbps and sometimes even normal websites fails to load

I have attached screenshots of email history since July 2018.

Customer care dealing is the worst. I never got this issue resolved.
Request you to take action

Hello,
I want to complain against airtel mobile operator. Bcoz i call a number from last 30 minutes but every time operator says the person u have call is busy... If customer have no signal or switch off then provide a right information but this is too much. But i have no words to say for telecom operators. Airtel is a well reputed company in india. But i can't understand how they do this type mistakes. U are not afford this.

On 4th October, through Amazon order no.[protected], I paid Rs. 680 for airtel dth recharge. My Airtel customer ID is [protected]. But mistakenly I typed [protected] and recharged. Immediately the fact was made known to amazon and Airtel through customer care numbers. Airtel registered the complaint and promised effecting the refund within 2days. But not yet refunded. My registered mobile is [protected]. I have enclosed screenshot for the payment.

Dear Sir/Madam,
This is to bring to your notice I am a customer of Airtel DTH (Customer ID: [protected]) . Once due to some technical problem, I lost display but registration of telephonic complaint at your customer care. An technician was assigned to address my problem.(SMS:Dear Customer, your Ref. no. 78877706 for Video Problem has been assigned to our Service Engineer NURE ( [protected]) for resolution. He will contact you shortly) .
He addressed the problem but offered me a plan that if I pay him RS 3400/- which I did. I can avail non stop service for 3 years.
After 1 months, my service got disconnected and complaining to the technician (pH:[protected]) .He refuses to address my problem.
Now I feel I have been cheated by Airtel and vow not to use Airtel DTH in future.
You are requested to investigate the matter and consider my grievance.
Yours faithfully,
Ram Gopal JAISWAL.
pH: [protected]

In feb 2018 i registered complaint for network issue (reference no .[protected].
from January 2018 i m facing network issue and airtel team told me that they are working on it from jan till date no solution given by airtel team .
They are just calling and saying that our team is working .
Every month i pay 550 RS to airtel for using their connection .
Airtel challenges that airtel networks is the best network in India
After so much follow up with Airtel team i dont get any kind of solution so i am here plz support me and give me solution.

There are too much problems in your service. My prepaid mobile no. is [protected] is not receiving messages and your customer care is not receiving my phone. I m calling the customers care last 1 hours and until I have no response from customer care. When the anyone call me and my phone is switch off or not reachable or airplane mode then I receive a message right now. SMS missed call service is not active in my network.