Airtel Complaints & Reviews

(V Chandrasekharan
[protected], Chennai )

Dear Sir,

I belong to Chennai and am now in the US on a visit to my son.

I am with Airtel for a long time and have taken an Airtel International Roaming pack for Rs 899/- for my present visit.

While the voice and Data are working, SMS is not working in the IR pack.

My bank in Chennai is trying to send me a verification message on some important matter thro SMS but it is continuously failing.

I have been contacting your helpdesk thro AT thanks app and thro Whatsapp [protected] but no one is able to provide any assistance in the matter. They abruptly stop the communication beyond a point.

As I am in a difficult situation, I request you to look into the matter and set right the problem in the Messaging part of my International Roaming pack.

Thanking you and with regards
-V Chandrasekharan
Hillsboro OR USA (Camp)

Unable to receive WhatsApp verification code

Hi,

I have ported from jio to Airtel postpaid ([protected]) using mobile number portability facility (MNP).

My number was converted to Airtel postpaid on last week Aug, 2023 and since then I am facing the problems.

My phone worked for a few days and on 20 oct. my outgoing calls are barred. I contacted on Customer Care and was told that the forad activity and jio prepaid sim payment due. therefore services had been stopped. I asked the reason for failed address verification but was told that system is only showing failed status.

Respected Sir/Madam,
For the past three days our internet has not been working. We already booked a complaint regarding it as well. But we have not received any positive response from your side. Engineer who visited the site after the complaint said it's not from their end. So, they themselves can't do anything about it.
Actually, my whole work is with the internet, and we have to receive and send heavy files every day. And now for the past five days, we are struggling with our official work. So, I sincerely request you kindly look into it, and if possible, at least resolve this issue as soon as possible. Otherwise, we may have to apply for another internet connection. Because our office work has just stopped due to non-availability of the internet.

Connection Details- Mohamad Aslam
xstream fiber[protected]_wifi
Airtel Black ID- [protected]
Mobile Number-[protected]

Best Regards
Mohamad Aslam
Director, Stats2Econo Applied Research Pvt. Ltd.

I have received a billing amount of Rs 5820.94 for the month of October 2023 for my mobile number which is completely unacceptable.I am in USA from past 3 years and i have never used my Airtel number for calling but i have received this bill amount of Rs 5820 for incoming and outgoing calls and international roaming which i never used.
Upon checking the numbers which is showing in the itemized statement i can see the all the numbers looks completely SPAM[protected] and even the other all incoming numbers[protected],[protected] in the statement is SPAM and this issue has been already mentioned in the google page by other Airtel customers which is a issue from Airtel end that needs to be fixed.Also I am daily getting my international roaming pack activated without my knowledge and Airtel is not taking any action to fix.

Airtel is not allowing me to port my phone from airtel postpaid to jio. Whenever I send a message, they're saying that UPC cannot be generated.

I shifted to a different city and didn't need the airtel fiber service anymore.

So I requested for complete disconnection, but instead they put my connection in safe custody and are tryinying to charge me 590rs. (250+45(tax) and another 250+45(tax).

I shouldn't be charged at all, but I am being charged twice for safe custody.

I requested the disconnection on 11th october, my plan was valid till 18th october

Customer support called and mentioned that they resolved the issue on 20th.

But now on 22nd, I am getting a message saying that I still need to pay for the safe custody that I clearly didn't want.

My account no for reference: [protected]

My Broadband connection is not working since 15th Oct'23, whenever I tried calling the customer care, they say it will be resolved in 3-hours as there is an outage, but still the problem is continuing. multiple calls made to customer care no proper response, I am with Airtel for the past 15-years and have procured 220 connections for my team as dedicated broadband lines and data cards. but today with this kind of service I am really fed up, being a corporate professional and working from home due to hybrid model without knowing when this connectivity issue will be fixed, I am travelling 50kms to and fro to my office daily because of this issue. the sad part is I have also written to the Executive desk on this issue but no response till now. No wonder why the customer support team is not responding. After being associated with Airtel service for more that 15-years, look at the way you treat your customers. (DSL No:[protected]_tn)

Hello,
I recharged a wrong number by mistake can you help me with this WRR Process

Hi, 7 years back I was using one airtel number that was deactivated on itself. But I changed my number and left it some time after that number got activated that time i didn't had much awareness I left it. After seven years same number is assigned to someone I guess, They were trying to login in Paytm which was connected to my mail ID. I don't remember that number now. I only know last 3 digits. So I need to have a confirmation whether the number is still with my name on it. if so I want to change it.

I had done a data pack recharge Rs 301 for 50 GB. Money was deducted but the recharge was not done. Please resolve. Ref. IGAQIOMFV6.

Very Bad services by Airtel.The worst services in the world. Every month there is wifi signal problem .The digital dish tv channels remains down during cloudy condition, Sometimes on sunny day too. More than 5 complaints raised in last 5 months since I started using it and more than 50 times I have called customer care. I never suggest anyone to use Airtel xstream black box.

I shifted to a different city and didn't need the airtel fiber service anymore.

So I requested for complete disconnection, but instead they put my connection in safe custody and are tryinying to charge me 590rs per month, (250+45(tax) and another 250+45(tax).

I requested the disconnection on 11th october, my plan was valid till 18th octover

This is ridiculous, I asked for complete disconnection, but they put it on safe custody and are trying to charge me money for it.

My account no for reference:[protected]

I have proof of me asking completr disconnection, I have the email chain.

This is blatant robbery and I won't be paying the bill.

I have converted my number to e-sim on 15th Oct evening and post that I was not able to receive incoming calls. When I contacted customer care, they mentioned that there was some problem going on with e-sim for 1 week and that is why we were unable to receive incoming call. I have waited for 2 days and issue is not resolved for me. So I have decided to convert this number again to physical sim, still i’m getting issue.

Phone number: [protected].

Customer care has mentioned that expected resolution time is on 25th October. Is that mean, I should not expect any incoming call for 1 week? Which is ridiculous

I have already sent PORT to 1900 and I have UPC for the same. I can’t wait for 1 week and I’m expecting lot of important call in upcoming days. Can you check this on priority and help to solve this issue. If it doesn’t resolve by tomorrow, I will have to port to some other network.

An incorrect bill is generated for 7th Sept - 7th Oct. When I contact Airtel they said they cannot revise an incorrect bill. My total bill for both the SIMs should be Rs 599 + GST = Rs 706. I also had a credit of Rs 167, so my bill should be Rs 540 something. But I have got an incorrect bill of Rs 797 and I am being asked to pay.
I would like to have the correct bill, and also move to prepaid plan as I do not have any faith in postpaid bills.
Thank you.

We're using Airtel Xstream Fiber for 3 months and in the 3rd month my device is getting disconnected from Wi-Fi after every 2-3 minutes. I'm frustrated now. Kindly look into it or let ke know how to resolve this issue. I've tried every possible things by my side.

Dear Airtel Company,
I hope this letter finds you in good health. I am writing to bring to your attention a pressing issue that has been affecting the residents living in the vicinity of the Airtel Company tower located at Sarve No. 403/1, Khandwa Naka, Ganesh Nagar, Near Shri Ram Mandir, Pipliyarao, Indore, 452020. It has come to our notice that the said tower is producing an excessive amount of noise, and this situation is having detrimental effects on the well-being of the residents, especially the students residing in the nearby hostel.

The noise emanating from the Airtel Company tower has reached an intolerable level, making it difficult for individuals living in the area to enjoy a peaceful and quiet environment. Among the various problems caused by this noise pollution, the most concerning is the impact on the health of the students living in the hostel. Many of them have reported suffering from severe migraine problems, which they attribute to the relentless noise produced by the tower.

Migraines are debilitating and can significantly affect a person's ability to concentrate on their studies and carry out daily activities. The students' academic performance and overall well-being are being compromised due to this ongoing issue. Moreover, residents of the area are also experiencing sleep disturbances, heightened stress levels, and an overall decline in their quality of life.

We understand the importance of telecommunication towers like the one owned by Airtel Company in providing essential services to the community. However, it is crucial that these services do not come at the expense of the health and well-being of the people living in the vicinity. We kindly request that Airtel Company takes immediate action to address this problem by:
• Conducting a thorough assessment of the tower to identify the source of the noise and implement necessary modifications to reduce or eliminate it.
• Ensuring regular maintenance and upkeep of the tower to prevent further noise pollution.
• Engaging with relevant authorities to ensure that noise levels from the tower are in compliance with local regulations.
• Establishing a communication channel with the affected residents to keep them informed about the progress of noise reduction efforts.
We believe that by taking these steps, Airtel Company can demonstrate its commitment to being a responsible corporate entity that values the well-being of the communities it serves.

We have made a video on this topic and given information by tagging @airtelindia on Twitter.

We kindly request your prompt attention to this matter and hope for a swift resolution. The health and happiness of our community members are o[censored]tmost importance, and we trust that Airtel Company will take the necessary actions to rectify this situation.

Thank you for your understanding and cooperation in addressing this urgent concern. We look forward to a positive response from Airtel Company

Sincerely,
Piyush Malviya
Contact – [protected]

Add - Sarve No. 403/1, Khandwa Naka, Ganesh Nagar, Near Shri Ram Mandir, Pipliyarao, Indore, 452020

Tower Location - Sarve No. 403/1, Khandwa Naka, Ganesh Nagar, Near Shri Ram Mandir, Pipliyarao, Indore, 452020

Tower Map Location - https://maps.app.goo.gl/cMZsLW4hMT81QbsS6

Received bill since past two month with ISD charges in my bills and where as those calls are never dialled using my phone handset. Ist mont Airtel reverted the amounts accepting the fraud but the second month they charged more than 400 for ISD calls and when raised several complaints they started ignoring and straight away closing the tickets with out proper resolution and confirmation. Even raised the request to revert the charges and ready provide my handset for technical evaluation. [protected]

I have been ordered new broadband service with agent (AgentId - [protected]) on 06/10/2023 and paid advance amount rs.3300 via airtel application.
Order ID - 8beabda27627dba9fa1621e1da44b7c4

But, Service provider (Gowtham-[protected]) denied new broadband
connection on 07/10/2023 and telling reason as "New service not feasible at customer location"
Hence, I have been rejected my order and raised request to refund the advance amount"

Still not received my refund amount and not getting proper response.

Today I have received my Airtel post-paid bill of mobile no [protected] for Period:11 Sep 2023-10 Oct 2023. I found that Rs 80 charged on account of Internationals SMS which i had not sent. Pl rectify my bill, also how this VAS is added when i have not opted for International calling/SMS services. Pl do needful, remove this VAS, and send corrects bill to pay.