Airtel Complaints & Reviews

Hi team,

I believed that airtel is the best network provider in india. I am using airtel# [protected] since 2.5 yrs now. Due to less usage of internet and calls by me, i wished to change this postpaid# to a prepaid plan.

I visited the nearest airtel store in tolichowki, hyderabad for this change request on saturday (10th nov'18). I also paid 560 in total to the store which includes 460 of my last month bill. They promised me that in next 3 days i would lose network, post which i should remove and place the sim again and go for the first time recharge for immediate service.

On monday night (12th nov'18), i received a message that the number will change to prepaid from next day morning 5 am. As per the message, i couldn't make any outgoing calls from that morning.

Called airtel customer care (13th nov) for confirmation on the change to prepaid plan. The agent confirmed me that the said # is now changed to prepaid and i can go for first time recharge, which has to be done in the nearest store.

I visited the airtel store on the way to my work (Am a service person who has work at different places) and asked for the first time recharge. As suggested by the store person, i paid 1100+ for the recharge (1 yr plan o[censored]nlimited calls).

The recharge is not completed. When contacting the store person, he says there is some issue and will check and do the recharge once the issue is fixed. I called the customer care again today (14th nov'18) and now they say the plan is still in postpaid and they don't have any other information and i should wait for 2 complete days from the time it is changed to prepaid.

My issue now are :
1. Airtel store person in tolichowki who said that the day the plan is changed to prepaid, i can go for first recharge and use the service. "this didn't happen"
2. The airtel customer care agent to whom i spoke on nov 13th said that the plan is changed to prepaid. "am not sure whether that is true now"
3. The amount of rs.1100+ is stagnant with the airtel store person which i paid for recharge. "worried when he doesn't take my phone"
4. The airtel customer care agent (Supervisor) to whom i spoke today (14th nov'18) said that the plan is still in postpaid. "am really confused now".

The big concern : am using airtel service for the last 2 days without the eligibility/option to make any outgoing calls where i have not done any mistake from my end.

I request your team to look into this issue and come up with a solution at the earliest. I am completely dis-satisfied with the service of the store person and the ir-responsible customer care agents.

Regards,
Maduma

I have not activated anything like vemes.. why have you charged me for vemes.. return me my money and dont activate such things again. And if you think that somebody have activated it by mistake though its not like that.. still you should first confirm it before activating and deducting money by sms or email. I hope this wont happen again

A man usually call me & using voulger dialogues to my sister and blackmailing to me... when i recall to this number after a short period he switch off the phone after that for a while .. did not connet to this number so.. please give complete details of this number.. i wanna inform to the copz..kindly please help me.. this is that num[protected]..

While submitting complaint also i m facing network problem omg. What type of network is provided to people. People are facing lot of network problem. Airtel is slowest network, its proving itself as wrong.in advertise v see it's the india's fastest network but it's not true. Really i m fed up with this network. It shows too much network issues even to download or browse. I m using this network since 1.5 years but no use in the beginning it was having gud network. Now days it's too much worst. Please solve network problem, try to understand customer problems. I hope u will solve dis problem as soon as possible.

I have paid my outstanding balance and applied for conversion of post paid to prepaid for my no [protected] on 07-11-18 in airtel office at chennai, but not done till now, when i checked with the airtel office at chennai today. I need to convert from post paid to pre paid immediately for my airtel no [protected]. I have visited airtel office already couple of times but in vain.

Today i received below sms from airtel

"dear customer, starting 25-nov-18, your airtel mobile 977381* will be upgraded to an unlimited calling plan with 5gb data at just rs.299/month. Not only this, you get 100 sms/day and rs.50 discount for 12 months. To check other plans, click www.airtel.in/infinity"

My question is how can you change my monthly plan without my permission?

I don't want to upgrade my monthly plan. Kindly take necessary action on urgent basis

Prajyot mane

I submitted my driving license for my Airtel prepaid connection, somehow my sim stopped working when I approached Airtel store they refused to provide me a replacement as there was a spelling mistake in my name and my father's name.

And now when i call customer care they are like we cant do anything from here.
such a huge mistake by airtel cant be ignored. Till date I tried several times but every time i get same answer nothing can be done and I can not get my number again.even though mistake was done by airtel it is me who is suffering airtel is the most irresponsible operator of the country.

Outgoing calls are barred on my prepaid Airtel number. And there is no guidance to reactivate it. *121*51# does not give any options. Neither the customer care person provide any information to reactivate outgoing calls. How do I reactivate outgoing calls. I repeat Outgoing calls are barred on my prepaid Airtel number. And there is no guidance to reactivate it. *121*51# does not give any options. Neither the customer care person provide any information to reactivate outgoing calls. How do I reactivate outgoing calls.

We are using [protected] from many years, but after handover network services Airtel, I could not use my data services properly, many times I complained to customer care but there is no response from them.My location is prime location at Hyderabad.My address Shirdi enclave colony, Badangpet, Hyderabad 500058.Once again requesting pl improve. network .

Hi,
I have been using no [protected] for very long time without any problem. But for last few weeks i was getting message to recharge my no as outgoing and incoming validity is going to expire in second week of nov.
I followed the instruction mentioned in the message to dial *121*51# but there was nothing productive. So i recharged my no twice with 10 but still no luck and i am still unable to make and receive calls.
Why is there nothing mentioned about the way (Recharge amt) which will extend validity.

I have been charged twice this month for airg buzz india service, which i never heard of. I never requested to activate any value added service on my below phone number.

This seems to be big scam and looting customers. This is a serious issue which needs to be taken care as soon as possible.

Please refund my 35 inr + 10 inr to my account.

My number is [protected].

My sim card [protected] had life long validity, and 2 days ago suddenly showing no service. It is under the name of louis dcosta. I did enquiries in airtel gallery, and reason not known. Kindly check above matter, if the service disconnected can i get the same number. I need the same number. Can i submit the documents again. Please advise me.
Thank you

1) automatically added international roaming daily limit pack benefit rs 649 pack added on 20th october, can i know who activated this without my permission?

2) since day1 when i have come here i have turned off the data and i see that everyday there are 2-3 entries for the data usage and there is total charge of rs 373
Can i know what this is added? Even when data is turned off.

3) adding both of the above charges you have calculated the tax, which is again a issue.

Mobile number : [protected]

My airtel number recharged 17th Oct
rs 400 free internet incoming outgoing offers. from Sunday onwards outgoing calls barred after that followed days data access and incoming calls are blocked we complaints near by airtel office they give a number but that number is not reached.that number is [protected].please do the needful as soon as possible

This is [protected] and i have been a customer with airtel for 10 years with much regret.

Furthermore, it is quite simply the last time i am reaching out to express my frustration with your services. My apple watch (Cellular + gps) is still unable to successfully activate the data plan on it, in order for it to function without the phone: which it quite easily can do. This is the third mail i am sending. I have called countless of your customer care executives and managers. All of them blatantly lied and promised a callback within 24 hours and what i received is nothing short of a long wait spanning +8 days with no callback, support, or acknowledgement till date.

I am paying rs.3000 as a monthly bill plan for the apple phone i purchased from you + an additional 41000 for the watch i bought thinking it will work. I hope you understand the feeling i feel when none of your representatives takes someone like me seriously, especially after spending 10 years as your non-defaulting customer.

Previously your executives mailed me back saying it will be resolved within 2 days, it is exactly 6 days since then, not a call, no reply to further email + plus a customer care supervisor named neha who promised a whole lot and delivered with nothing. You have my recent recordings for [protected] please take the pleasure of hearing it out.

I am now on the verge of lodging a consumer court complaint, my case is straightforward and i know i will get justice: with a billing of rs 3000 and flawless track record, i refuse to pay for the phone or the service since i bought the apple devices thinking airtel provides these cellular services and right now, nothing is being done.

I have 3 mails that i am keeping as proof and i will use this last mail as a final notice being sent to airtel as a consumer facing grievance with the services.

I have changed my post paid sim card to prepaid on last month. After that my out going calls and sms has stopped. Due to outgoing calls stopped unable to approach customer care number.

I unable to do the frist recharge. I have visited so many times in airtel store in sarjapura branch but no use. Airtel store people raised complaint and told me it will be resolve with 4 hours but one week has passed.

I have dropped email to customer care but no response.

Mobile no : [protected]

Please do the needful at the earliest.

I'm using airtel for many years and i got the message that outgoing validity is getting expired on 12th nov even though i have that balance as rs.290. I dialed *121*51# to extend the validity but there is no options to extend the validity so recharged for 10rs. Now my account balance is 299rs but i am not able to do any outgoing calls...
Please help me to resolve this.

Respected sir/madam,
On 12/11/2018 at about 11:30 am. The mobile handset is of samsung galaxy on 5 (Sam-g550fy gold - no. [protected]). I lost my mobile phone handset along with sim card no. [protected]. So kindly block the mobile no [protected]. And please send confirmation message of blocking on [protected].

Thanks with regards

From,
Anilkumar h. Nagpure
Gondia maharashtra

I had changed from reliance to airtel a year back! 2 days back my mobile showed no tower for 12 hrs.. I complained to airtel show room... They said it might be a chip problem and they gave me a new sim with same no... Now i couldn't send or receive messages... As i reached and have free pack.. I couldn't receive messages.. Its making me awk even i couldn't receive sms.. Pls solve it... Showing error code 10

I have made a complaint on 31st october and the reference number is 88358956. 13 days past still the issue has not been resolved. Since 1st of november i have been given 72 hours time frame in which airtel promises me to solve the issue. Three deadlines passed. Today i called and again i have been asked to wait. Please solve the issue as i am not able to put claim under airtel handset secure. Please look at the screenshots, i have put them in attachments.