Airtel Complaints & Reviews

XSTREAM Fiber id: [protected]
CUSTOMER ID : [protected]

I booked for Airtel Black (TV, Landline and Internet) through Thanks App. Airtel agent Vimalraj from Puducherry called and confirmed the request. He visited my home and confirmed that the connection is possible and then took my proofs and advised me to Rs. 3300 online. (6th September 2023) He said that the connection will be given the same day. Airtel executive came and installed the Airtel Digital TV and said that the fiber optic connection will be from a different team. Till now no one came for the Installation. I tried calling he Agent and he does not pick up the call.

Now I am getting a message from Airtel "HI, we're sorry to inform you that your new Airtel Xstream fiber installation is delayed because we've planned to go live at your location in next few days. It's only a matter of time when we will be available there. We will keep you posted on the progress. It is our priority to bring you on-board with us."

Why was this not confirmed to me when I requested for connection. After taking my money why is this information given later?

I feel cheated. I either want the connection or refund of my money immediately.

Your installer has provided such a worst service. He did not installed the router correctly and he is not picking up the call now. His number is[protected]. What type of service is this. Now I am facing frequent disconnections and in your Airtel thanks such a worst chat bot is present for which I think you guys should not have implemented in first place.

My Airtel Xstream Fiber connection with account no [protected] was deactivated on 05/08/2023. The refund amount of 3385.55 was promised to be processed within 45 days. I am yet to receive the refund. When i call Airtel customer support, everytime they say the issue will be resolved within 24 hours and nothing happens. I am tired of calling them again and again. Looking for a resolution for my issue.

On 2nd Oct'23 I made a payment to my electricity bill to BSES Rajdhani from an Airtel application by using my Airtel Axis bank Credit Card. To which while processing the request I received a display message that as soon as the payment is done I will get a message. But I never got the message nor I can see anywhere the transaction I made from the app. I check in my credit card report and I can see the transaction is successful to Airtel but BSES is claiming that they have not received any payment yet.

Kindly get this issue resolved or refund my money so that I can pay my pending bill

Paying every month for Airtel but the digital tv service is not working since 3rd Oct 2023. When I'm asking them to disconnect the service they are telling me to pay 400 to them. Why would anyone pay for a service which is not working? Pls sue the company for this.Attached proof of my bill paid.

Hello

I am writing to express my deep concern regarding the continuous issues with my Airtel Fiber Broadband connection. For the past two days, the service has been completely down, and throughout the month, I've faced frequent disconnections.

As a work-from-home employee, a stable internet connection is vital for my productivity. I kindly request immediate assistance to resolve these ongoing problems to ensure I can effectively carry out my work.

Please prioritize this matter, and I look forward to a swift resolution.

Here are the details of my Airtel Account:
landline number: [protected]
registered mobile number: [protected]

Sincerely,
Murtaza Agaz

I am writing this email expressing my dissatisfaction with the airtel service lately. I've always advocated for Airtel products but the recent ongoing unresolved experience has changed my perspective. Below are the details and highlights of my complaint:

Broadband ID[protected]_wifi
Ticket ID: [protected]

Request - I placed a request for shifting broadband connection from Ahmedabad to Pune on 25th Sep'23 on Airtel thanks app. I really love your app and the option it gave me to choose the movement date and installation date at the new address. The app experience was really good because it let me choose the date of my choice so I selected 2nd Oct '23 as the installation date.

Issue - On 29th Sep'23, the request turned into a problem because I did not receive any follow-up or confirmation call on the installation etc. You guys call us dozens of times when you see clicks on your website as potential leads but no follow-up for an existing customer's request is clearly evident that you guys don't care. Well, I dialled 121 and got connected with the dedicated Airtel black relationship team. The person assured me that they had escalated this on priority and I would receive details on the engineer.

30th Sep'23 was my movement date and I expected that I would receive a call from Airtel by 1st Oct'23 but unfortunately, you guys didn't care. So I called the so-called dedicated airtel black relationship team on 2nd Oct'23 and the person assured me that they had mentioned all the details on the notes.

Complaint: Despite all the assurances, I didn't a single call from Airtel support staff or engineer in relation to this issue. I did receive one email with OTP from Airtel on 2nd Oct'23 and nothing else. What should I do with this OTP if there is no engineer coming at my place for the installation? I called again on the 3rd and 4th Oct'23. I have been told the same thing. I have also been told repeatedly that the expected resolution date is 8th Oct'23.

My point here is I raised the request on 25th Sep'23 and your app gave me the option to select the installation date and I chose 2nd Oct'23. Then why am I supposed to wait till 8th Oct'23. Is your app not designed to show slots as per the availability? Who is supposed to contact me and give updates on the issue?

I am so frustrated with this awful service. I am going to make an official complaint on social media and Consumer complaints if I don't receive any positive response with the necessary actions to resolve the issue.

Thanks,

Joseph Gomes
Contact no: [protected]

Hi Team,

My mobile number looks like spoofing. Some strangers called and said now you have called to me. Daily its repeated. Due to that i have black all strangers call. Some time some important calls are blocked. This number is recorded in many places, aadhar card, bank accounts etc... Could you please check and advice, because i have used this number over 6 years.

I am facing the cross connection issues while making calls. When I call to my friends and family members it connects with any other strange person. And sometimes i can hear the conversation of other two people but my voice is not audible to them.
This is very concerning issue toward the privacy and personal space.
Kindly resolve the issue otherwise I will need to switch my network.

I have been an airtel customer since the last 4-5 years and activating FaceTime and iMessage after a reset on the iPhone has always been difficult and time taking. This time though, the process is stuck on ‘waiting for activation’ step. I have spoken to Apple support and all the settings on my phone are fine. I have tried doing this 3-4 time over the past couple of weeks without any progress. I request you to resolve this issue ASAP. I have seen a lot of similar complains as well. If this is a carrier specific problem that can’t be resolved, I’ll have to look at other carriers options.

I'm having trouble creating an Airtel Bank account online because I keep getting an error message that says, "Data not found." I've checked everything, and it's correct. I need Airtel Bank to fix this quickly so I can finish making my account. Thanks.

Warm greetings,
Sir, we are living in Nambi Nagar, Rediyarpatti Panchayat, Palayamkottai, ?Tirunelveli District, tamilnadu -627007. The work of constructing a cell phone tower is going on among our residential houses around Nambi Nagar. In this regard, the mobile tower is being erected without obtaining any permission from the district head. When asked to contact the Redyarpatti panchayat, it was informed that they did not give any permission for setting up a cell phone tower.

1. There is habitation all around. Not one meter distance from the residential house.
2. No permission has been obtained from the District Collector to set up a mobile tower
3. The area is located in a narrow street
4. No permission has been obtained from the local body
4. Children and elderly people live in the area

According to the decree, if no permission is given within 60 days after this company has applied for setting up a mobile tower, they have set up all the mobile towers they have set up without obtaining permission.

The company said that the Tirunelveli district administration chief applied to them for 45 days to set up a cell phone tower in our residential area and if they don't refuse permission within 15 days, they will consider it as permission and implement it.

Therefore, there is a risk of affecting the mental health of our children and the mental development of the children born in the future due to the excessive radiation caused by the installation of cell phone towers in the middle of the residences.

Therefore, we humbly request you to immediately stop the construction of cell phone towers in our residential areas without obtaining any permission from the government and any NOC from the local body.

Thank You

Hi,

I switched over from pre-paid mobile to Post paid mobile in August 2023. The basic plan was INR 399 plus tax per month.

However I have received a bill of INR 4300 that mentions I am on a higher charge plan of international daily roaming INR 649 per day.
My Airtel App does not mention this at all and reflects it as INR 399 infinity family plan.
I live in the UK, have mobile data switched off and do not use the phone. It will be only when I am in India and is always connected to home broadband.
Emails to Airtel are just acknowledgements and no clarity. However I am being charged on a daily basis, which I do not know how to stop.
Thanks,
Mohinder

I am karan aggarwal mobile number:- [protected]
Complaint token id :[protected]
I have Airtel's family plan. In which a number is added on along with my mobile number. Rs 599 per month with GST 18% whose entire bill was paid on 21st September at 10:21 am. There was no due due.
Before that on 17th September at 1:53 am I applied to separate my add on mobile number through Airtel app. And the time to remove was shown as two days. There is a process on Airtel Thanks app in which it is removed after verifying the address
Verification Successful Showed on Airtel at 05:56 pm on 18th September. But from that day my mobile number was not separated. And I am continuously calling on 198, 121 and applying. I am applying every day from 18th September to 27th September. But I did not get any help from Airtel customer care. And every time it is said that it will be resolved within 24 hours. Only lies after lies have been told.
On 23 September at 4:31pm, when I visited Airtel store in Nagpur, Maharashtra, Sadar, Mount Road, opposite barbeque, 440001 and I talked to Sheeba Shaikh there, she said that our internet is not working for 3 days. Since, the laptop is not working. And when I asked her to do it, she kept making excuses. And she was saying don't leave and we will get the work done for your bill. And ignored us and made us wait there for 42 minutes
He was engrossed in his personal matters in the Airtel store. They don't care about the customer. And I saw there that they do not have the capacity to run an Airtel store.
When I complained to Airtel customer care against that Airtel store, the very next day I got a call from Sheeba Sheikh from this mobile number [protected] on 25th September at 7:21pm and I told her everything. And she said, I will separate your number in half an hour. Don't worry. But today is 27th September. Neither does she answer the phone. And if she picks up, she says I will call you later.I also mailed Airtel regarding this matter [protected]@airtel. Com. Everything was written in detail in the mail. But no reply came from him.
And my daily bill is being prepared. I want to port my mobile number from airtel. I don't want Airtel even for a moment. And Airtel has many schemes, if I visit the store. And they don't help me. My bill is being prepared daily in this waiting category. Because of which Airtel people will again bring trouble on me asking me to pay the bill. Only then will the number be separate. And all my bills till date are clear.
request the Honorable Judge Sir to give me a hearing. The situation from which I. Passing by. Please do justice to me. I am also attaching the screenshot along with this complaint.

Dear Team,

I have been patiently waiting for fifteen days now to receive my DTH connection, but unfortunately, Airtel team has not been successful in delivering the product or providing any updates or resolutions. It appears to be a system glitch that your team has been unable to identify and rectify.

I have repeatedly requested the customer care executive for a communication reference number, but they have been unable to provide one, citing it as an internal communication matter.

I have been in contact with Mr. Hemant Vibhute (Mobile Number:[protected]. Mr. Vibhute has been diligently working towards resolving this issue since September 15th, 2023; however, the problem persists and remains unresolved.

I am interested in the Airtel Black Plan priced at Rs. 799/-, which includes 2 postpaid connections and 1 DTH service. Please take the necessary action and kindly confirm once it is done.

Airtel Fiber Application No :- [protected]
Ticket Number :- 41-[protected]
Connection name :- Antony Fantin B
City:- Chennai

I have made payment to get connection for my New House in Thoripakkam
600 096, Chennai.

Initially as soon as enquire was placed sales person visited the site and said connection is available on assurance of the same I have placed the order.

But now when the installation team arrived I was informed all the point in the box are full it's impossible to get a connection . Once I get to know fact I called the service engineer ( Yuvaraj :-+[protected] he asuured he will get it resolved.

Next day when I called him regarding the same he didn't attend the call and he isn't attending the call till now.

I have raised the issue to airtel nodal.[protected]@in.airtel.com and appellate.[protected]@airtel.com but both of them didn't resolve the issue and didn't even have courtesy to revert back. ( Have attached photos of the mail )

Hence, I would like to notify the issue to cancel my connection and refund my amount.

I disconnected my Airtel broadband connection 2 months ago. I was calling for customer care for refund. No use till date. I couldn't connect them, when I checked with their agency outlet. They are saying no such refund option after broadband disconnections.
I disconnected my account but my money is with them.
When I asked for new connection they where asking me to deposit some amount and told that the amount will be refunded when we disconnect their services. But nothing is happening.

Very bad service

I recharged my Airtel number [protected] with Rs 181/- (1Gb / day for 30 Days) with Airtel Prepaid Reference ID[protected] on[protected]. But it is not activated yet. Hence, request you to resolve the issue and do needful.

Dear sir,

I have observed many time, when my recharge plan last day, then Airtel team reduce the my Internet speed, I'm not able to use internet speed same as a normal day..

If I'm paying recharge plan for 28 or etc plan, All day speed should me same as a normal day

Regards
Abhishek mishra
[protected]

Very bad services and ill behavior the customer care support is not at all good. every day the broadband connection is facing issue. every week 2-3 days internet issues. frequent delays creates a mentel turma. email services not good.