Airtel Complaints & Reviews

Airtel has deducted rs.20 from my account balance. I got a message saying that i have subscribed to prime zone services. I really dont know what is prime zone services and what it contains. When i called customer care, they are saying i have subscribed while using internet by mistake but the fact is i dont have a active internet pack. My onternet pack was expired on 15 sep, where as money was deducted on 18 sep.

This is a new way of stealing of money from customers.

I am a airtel customer past 8 year, i am facing the problem while accessing the internet i have recharge 448rs plan which includes 1.2 gb/per day with 4g speed even after that i'm unable to load any page in my mobile due to internet speed, the speeds looks like worst then 2g, i am paying the good amount of money so that i get good benefit they are making fool to customer. I have complete before as well till now problem not resolved. The problem with me is consistence. I don't know how you guys are deciding that your network is the best network stop making the fool to customer. You are not providing the good internet speed into metro city then how you can provide high speed of internet speed to village and small town. I am thinking to move to other network at least will get good benefit as compare to your network

Just one month before i. E.in august 2018, i port my important moblile no. For the office as well as home since many years, to airtel network, we the assurance of best network & data speed with 4g, 128k sim. But i having problem of network & data speed since the day sim is activated.
I have communicated over phone & mails, many times but still no improvements, day before yesterday they blocked my outgoing calls, due to no payment issue.
How airtel force customer for payment without giving any services.
In the very first communication i have informed that, no payment will be made, if network issue is not resolved & also i have given option to clear my no., so that i can port for other network.in every call they said, we understand my issues & they are working on it but nothing happened since one month, except their new demand of bill payment.
According to them as per the govt. Rule port out is possible only after three months. I asked, ok! Then i should have right not to pay without getting the service as committed. But they don’t respond on that.
I am getting the regular calls & massages for payment asa i reached to the network zone.

I working as a design head in one of the renounced german mnc, now facing the complaints of management & customers about my non availability over mobile & this becomes major issue for me & at the same time even after lots of communication, airtel is not responding in order to resolve the issue.
I am totally hopeless, feeling cheated & harassed, as they misusing the media (Investing lots of money) for cheating the people with the advertisements saying best network & service, in the realty they don’t have.
I am attaching here with some mails for your reference.
Thanks!
Manoj patel

Airtel 4g network seriously is this a 4g speed. It's hell better we should used aircel 2g. Now i m completely giving up on sorrel line because the server which i m using it worst. Right now i want to take out the the airtel sim and destroy it. Here are the options i m giving here is 4g and every line is bad in our state. The sorrel owner better abort on your top of the tower and just on it. And died [censored] cannot provide us good connection. You are not deserve here in this world

Please provide outgoing call history for the month of JUNE, What is the procedure for this. Since all remaining operators were providing last 6 months details. I contacted customer care, they told me to visit airtel store, i visited there also but there is no resolution. kindly check my issue and provide me outgoing call history for the month of june-2018

Sir i really need help, i run a call center in chandigarh it park and i have a toll free number of airtel [protected], problem here is i have in coming issue, when a airtel prepaid customer tries to call me with 4g volt active, he or she is not able to connect to the toll free number.Airtel people are telling me that there is some internal problem of airtel and will be resolved but nothing is happening.
I am tired of calling customer care, my complaint number is 99987690.
It has already been more that 2 weeks now help!!!help!!! if there is somebody responsible reading it

We, Mysore Nirmithi Kendra, Bogadi 2nd Stage, Behind Regional College, Mysuru- 570026, (Office Phone No.[protected] and Authorised Person Mobile No.[protected]) is Having Total 38 cug Mobile Phone Connection with Bharti Airtel Ltd. we have made payment of Rs.14169.00 for all 38 CUG Mobile Numbers for the Billing Cycle Period from 02/06/2018 to 01/07/2018(Copy of Bill bearing No.[protected] is attached for your reference) through Ch. No.095101 dated 12/07/2018 drawn on Syndicate Bank, Kuvempunagar Branch, Mysuru. and this cheque has realised on 17/07/2018(photo Copy of Bank Statement is attached for your reference) within the due date of 21/07/2018. One of our complaint is eventhough payment is made for all our Cug Mobiles for the above said Billing Cycle Period, Subsequently Airtel Company has send a Bill Adding Previous Balance of Rs.343.74 + late fee + GST for our one of CUG Mobile bearing No.[protected](Relationship No.[protected]) with the Next billing Cycle period from 02/07/2018 to 01/08/2018 bill Bearing No.[protected]Photo copy of Bill is attached for Your reference) and also company has sending adding Previous balance + late fee+GST in subsequent all Bills again and again eventhough we made complaints to customer Care over phone and company Mail. Hence we requesting you to give Justice to us from the Airtel Company and oblige. (All supporting document is attached through JPG file for your reference and needful action) Thanking you, for Mysore Nirmithi Kendra, Mysuru Authorised Signatary.

Your internet connection is worst I'm a gamer I should have high speed internet but it is so slow please do something or call, me I trust u so I will wait other wise I will take other company sim I'm very angry K bye 👋, but do something please

To whomsoever it may concern

For the details as below for my Airtel broadband connection:

I had taken Airtel 6 months subscription in March 2018, the connection was installed at my home on 9th March and activation was done on 13th March; for which I received an email too.
Yet, my billing was started from Mid February 2018, still there were frequent disconnections multiple times for 10-15 days continuous. I was always reported by customer care executives that we are working on resolving it as on many occasions the cables were broken/cut.

My multiple complaints and conversations might be checked for the same. I made sure that I would disconnect the connection before its renewal on 25th August 2018. So, I had called Customer Care on 22nd August and 23rd August 2018, much in advance and they convinced me to stay back, as they will change my plan from 6 Months to Monthly billing. I checked multiple times to be sure that they have done it. I was promised a waiver of free internet usage for 20-25 days and then Monthly billing will start. On that too, I was told that instead of Monthly bill of around 1100 Rs, we will give further discount of around Rs 300 every month bill.

Still to my horror and disappointment, internet is not there, request was made in first week of September, no technician visited though I was shared with Technician information. Customer Care kept saying that still some problem is there in your area so you will not get internet. I am totally harassed and frustrated and wanted to disconnect permanently. I have all recorded conversations of fake promises of Airtel executives, request you to check the voice records and my multiple complaints and comments. Again, Airtel deceived me in big way as now when I want disconnection, I am told that I am in 6 Months bill plan. When I never opted that, moreover I made sure to call Airtel multiple times before 25th August 2018, so that either it is disconnected or changed to Monthly and the same was confirmed. now Airtel executives apologize for fake promises and could not find records.

I should NOT receive any bill after disconnection, as I should rather receive refund for the fraud and deceit of my money. Last time I have paid more than Rs 8000 for 6 Months, but hardly utilized and received internet for 3-4 Months (Check the records of my complaints). Even now as confirmed by the Customer Care executives and my Airtel App, my internet usage is 0 GB and accumulated data of 2900 GB (that speaks for itself).

-Pallavi Saxena

Dear team,

Our director who was travelling to uk and usa for 1 month and 5 days. We were sold international roaming pack by our local airtel shop on one of our mobile numbers. We are airtel corporate client. We were told that this will expire after month. We were not told that it renews automatically.

Airtel has now charged us twice for international roaming pack which is worth 3, 999 + gst each. We have tried to speak with airtel care via phone, email and even airtel outlet in jammu but no help. They are not interested in helping us.

We were mis sold the international roaming pack. We should be charged for the pack when we used it. Not when we were only out of india for last 4-5 days. Airtel has charged us for whole month worth of roaming pack which we had not even asked for.

We would like to get the refund so that our relationship with airtel can continue.

Sir, i have done 1st completed transaction of rs.6000 but not received cash back of rs.50. Please solve this problems. I waiting for your response.
And i have submitted the screenshot of the transaction and available offer. But airtel company not giving me rs.50 please solve my problems. Regarding these screenshot. Mobile no. [protected] which linked to airtel payment bank.

I have purchased Samsung Galaxy Note 9 on 15th Sept 2018 from Airtel Online store. Also i have paid 7900 amount as a down payment. I got new Airtel sim activated on 17th Sept 2018. I am unable to track my order, it is still not dispatched. Still in my orders status it is showing SIM activation pending, KYC pending. Airtel customer care (121, 198) doesn't know anything about online store/ purchase details.
Kindly help me out on urgent basis.

I recharged the number after months and the network is the worst. I cant even send a simple text search google what is need of copying other company plans when the servjce provided is not even 1percent of the other. Advertising on channels that its the number one network of the nation. It does nt even deserve to be one the last coz their is no network at all.

Dear Sir
I have purchase data card NO.[protected] in the month of December, 2017 on advance rental payment of 6 month from airtel store located in opera house, mumbai for personal use.But airtel not provide the data speed and only provide the speed in KBPS.I have also complain various time in store as well as customer care but not provide the speed.so at the end i have spoken to customer care for disconnect the connection after 6 month completion of advance rental.
but Airtel company raise the invoice without giving the service of data card speed so why airtel raise the invoice without giving your commitment .Please help me

Manish
[protected]

This complaint is regarding airtel prepaid services. Airtel sent me a message with a link to recharge my prepaid mobile number to enable international roaming. Accordingly as i found the plan feasible today i recharged my prepaid airtel no. With ₹296/- 30 days validity which said i get 40 mins local and international calls to india with free incoming. I made 1 call lasting 5 mins (From us to india) and received 1 incoming call from india lasting 5 mins. My account balance has depleted to a mere ₹19/-. I dont understand how this could happen. I am unable to reach airtel customer care number

Sub:
1) broadband connection, phone no. 4229791 in the name of ajit harshe (Disconnected on 23/07/2018)
2) broadband connection phone no. 4932961 in the name of smt neelu harshe w/o ajit harshe connected on 23/07/2018
Dear sir,
With reference to above two broadband connections (Of which former is disconnected on 23rd july 2018 and the later was connected on the same day) i have to state as follows in a chronological order:
1) i am your customer (Ph. No. 4229791 in my name ie ajit harshe) for nearly 12 years and have never faced any problems regarding your services till the problem narrated below arose.
2) on 23/07/2018 i approached your office at platinum plaza, mata mandir, bhopal, with a complaint about low speed of internet connection. There, i was attended to by shri gaurav who suggested me to change my data plan. He also told me that i can not get the suggested plan on my existing broadband connection and should take a connection in my wife's name (Or any other family member’s name) after surrendering the older one. He insisted that i should not tell about this arrangement or the reason for discontinuation of the old connection to anyone from airtel if inquired by them on phone.
3) i obliged and discontinued the old connection[protected] and obtained new connection[protected] in the name of my wife, smt. Neelu harshe on the same day.
4) i have arrangement of automatic bill payment with hdfc bank, so they paid the bill for july 2018 on 6th of subsequent month (06/08/2018). Thinking that having discontinued the old connection, bill from your side will not be raised, i did not bother to take back the standing instruction given to the bank. But they again debited my account with rs.1474.00 on 4th september, 2018 towards payment of bill inadvertently raised by you, which i wrongly thought to be paid against the bill for the new connection[protected] though i never received the usual message from your side about the bill payment.
5) when on 05/09/2018, i received a message for payment of bill for rs.944.88 towards bill for new connection, i went to your office at platinum plaza, bhopal and told shri gaurav about the whole mess and requested him to adjust the payment of rs.1474.00 made inadvertently on account of my old connection[protected] towards this bill. He told me that this was not possible, to which i concurred. So, i asked him to arrange refund of this amount to which he asked me to pay the entire dues (Rs.706+rs.738=rs.1444.00, i don’t know why two month’s bill was raised while the message was for rs.955.88 only*) pertaining to the new connection[protected] first. He asked me to draw a cheque of rs.1500.00 in the name of s. R. Enterprises, saying that this firm is the franchisee of airtel and the balance would be adjusted in the next bill. So, i drew a cheque of rs.1500.00 in the name of the firm, hoping to get the receipt on email or through message on my mobile. But i did not receive any email receipt or message.
6. After a few days i contacted shri gaurav on phone ([protected]) about the payment of bill and asked him to send me the receipt and when failed to get any positive response from him i started calling him regularly. Every time he pleaded me to wait for some time, first two-three days and then even for a few hours. A few days back i received the reminder for payment of bill from your side and i went to meet shri gaurav, who told me that by evening he will himself deliver the receipt. But he did not come.
7. Now, today i dialled the customer care number (50101) and the person there told me to pay the dues immediately and advised me to contact s. R. Enterprise for refund of rs.1500.00. I did not enquire about my refund of rs.1474.00 intending to deal with that later.
8. Now, i request you to clear my dues against my payment of rs.1500.00 made to s. R. Enterprises and also refund the amount of rs.1474.00 which was paid inadvertently towards disconnected broadband service[protected]. Also i request you to issue me all the bills pertaining to the new connection[protected] so that i can understand why is there a discrepancy as underlined and starred* above.
Thanking you,
Yours truly,
Ajit harshe
Neelu harshe

Respected sir,
With the above captioned matter as i have read advertisement in the local news paper for airtel sms job where i followed the procedure where first i paid rs. 1850/- in their bank account for registration and i got registration number 111234. Before paying rs 1850/- they said there was no additional charges for the above job and when i paid, they demand rs. 6500/- for insurance charges for the kit they were supposed to supply in their account number of shri. Surendra verna (Sbi a/c [protected]) i also paid insurance charges. After payment of rs 6500/- they said now i hv to pay rs 8500/- for shipment charge for the kit.
Sir we are not in a position to pay the same then i understand it was fraud and we lost rs 8350/-
Sir i request you to solve our problem.
Pls contact me on[protected] or email me
[protected]@gmail.com
Pls help me
Regards.

I have raised a connection closure request to airtel for one of my data card, and a ticket was logged for the same[protected] stating that the connection will closed n 7 working days, trusting the airtel brand value i was sitting assured that the connection will be closed as per sla, randomly after 10 days i enquired with airtel regarding the status of my closure request and the executive said that above ticket is closed with out specifying any reason and now he will log a new ticket ([protected]) for closure and it will again take 7 working days, i asked him who will pay the bill for all this period that was lapsed because of your mistake he said bill will be paid by you, i am feeling cheated, as the fault was from the airtel side and i am being made to pay the bill for their mistake.

This is a real cheat, i have the call recording of the airtel executive and the 2 ticket no, 1 that was closed with out closing the connection and 2 that was raised to cover their mistake.

Tonight at 11pm i received a message on my number that namkeen pack has been activated on my number. This happened without my permission & balance of 35/- - has been deducted from my account.

I have never subscribed for this service, why airtel has activated this??

Want to file a complaint for such unnecessary deductions made by airtel. Such instances have happened in the past as well. They activate certain services and charge us any amount as a subscription fee.
I want to refund and unsubscribe asap.

Airtel

Airtel gives the open network facility in order for consumers to get a better idea of how good the internet speed in a particular area is. They claim the internet speed to be excellent in the area I live in. However, the speed of 4G internet rarely goes up to even 50kbps. Even the audio call quality, which they also claim to be excellent, is very poor and doesn't even work some of the times.