Airtel Complaints & Reviews

Since April 2018 I am not getting signal near my house both voice and 4G net before that I used to get full signal inside my house when complained about this to customer care they said there is network issue and soon it would
be resolved but still now no improvement . I reside @ Jai Nagar, Arumbakkam, Chennai-600106. Near CMBT

My airtel number is [protected]. On 27th august 2018 i had done a recharge worth rupees 99. As per the information provided by airtel, the recharge was supposed to last for 28 days. But i recieved a message informing me that the package is valid only till 5th of septemper 2018. I searched online to check if the plan has changed in the recent past but i realised that it hasn't. I want airtel to kindly look into this matter asap.

Outgoing amd incoming on my airtel so i contacted customer care they immediately opened my incoming but for outgoing they told me to do a rchg of 20 for restarting sim and rchg of 149 through airtel store and even aftr this my incoming is barred
I have contatced customer care 16-20 times and still no soln is given
This is the last time i am requesting u
Otherwise i have to take someother
Action

I got a message from airtel (Airsep) on 31aug 2018 22:57 mentioning that namkeen pack services has been activated on my phone for 1 week and they deducted 35rs fo
And this would be automatically renewed every week. On calling airtel, to know what the service is all about becuase i never raised this activation request, they are saying that they dont have information about it as it is 3rd party service. But i got the message immediately that they deactivated it. I really dont understand that how come airtel does not information about the service they can activate or deactivate. They say that i would have clicked on an advertisment or something and the service got activated but airtel has no information.

I made a recharge of Rs. 333 using My Airtel App for a BSNL number [protected] on 30/08/2018. The amount was deducted from my wallet but recharge never received. On 31/08/2018, on checking my transaction history I saw the payment was made to Euronet Services Ltd. which I never initiated. Please refund the amount to my wallet since it is a fraud to transfer money from my account to a company not authorized by me.

My Airtel number for the Airtel Wallet is [protected]

Transaction Id is [protected]

Your company is fraudulently deducted my account balance without taking my prior permission. whenever i recharge my account, your obedient cheaters staff deduct immediately my account balance for many of nonsense services like funny video store, unlimited gamez, ayurveda services and so on.Immediately credit my account which is deducted by your company so far.

Your company is unauthorisely deducting my account balance without taking my permission. as soon as I recharge my account, Your company men deduct immediately my account balance for many of nonsense services like funny video store, unlimited gamez, ayurveda services etc.I think this type of activity is a fraudulent activity .kindly return my amount which is deducted till now.

Hello,
I had given the request for cancellation of my Airtel broadband and fixed line account with service request number 99357314 on 24th August 2018. I had been very clear on all the calls I received from Airtel that I want to cancel my broadband account completely. But to my surprise they closed the service request stating I had agreed to another plan and continue the service which I never did. I have all the call recordings to prove my claim. I had clearly mentioned that I am relocating and I no more need this connection.
I request you to please help for complete cancellation of my Airtel relationship number [protected] (Airtel broadband connection [protected] & fixedline number [protected]).

MYPLEX TV service has been activated on 29/8/18 in the evening without my consent.This has happened earlier also with another airtel number of mine, problem was not resolved and we end up with deactivating the service .Kindly take this note seriously. I tried to make call on customer care number but could not get connected with the customer care executive.If airtel will be activating the unnecessary services without customer consent then we have to think to switch on to another telecom company.

Since a week I am getting a call form Airtel stating my bill is pending. As per my knowledge my bill is auto paid from my credit card. When I raised a complaint on calling 121 they said will check & will call back but till date no call from Customer care. A week by I received a call from Lady stating my bill is pending. As I raised the query & was expecting a revert from you I ignored the call. Today I received a text message from that lady whoever was calling me for the payment which is so worst. How Airtel can be so irresponsible by hiring staff like this. I am using airtel Postpaid from last few months & never got any issue of Payments as it was Auto debited. I don’t understand why is it happening.

However, the lady who texted me have no sense in communicating with people who are using service, she is so rude that she texted a message stating “ Madam itna Problem h na call uthane main to mera bil pay kar diya karo time pe aukat bil bharne ki nahi h or natak itha h” from [protected].

I mean is this any way to talk to people. I was just ignoring her I though this will get resolved, but I believe you guys have no interest in solving customers problem & on top of it this behavior is worst.

Till date I was quite & now you people are taking me on ride. So, let me take action against this.

Hi Airtel, I have raised a issue a month back 86754996 and the engineer came home to my billing address and checked the signal strength and then confirmed to be an issue and noted all needed info and left.

I have been checking my mobile App for update and the complaint was placed on hold and today when I check neither the App nor the website show that I have raised a request. When I chat with your BOT for the same issue it shared the request number stating your previous complaint is still in process.

Can you please look into this, it is very disheartening to see a giant like you not bothered about customer issues and problems and now hiding them from some interfaces as well.

P.S. I signed in for 4G mobile and Dongle and I dont get that support nor Speed, but the expectation from you I am sure is still the same to pay on time correct?

regards,
Surya

Well, don't know where i start, It been an ongoing tug-of-war with the biggest cheaters of the 21st century - Airtel. Since 2015, i have been facing multiple issue with these guys and apparently i have evidence only on Facebook Messenger.
Following are few of the most painful events i have went through all because of AIRTEL
1- Pathetic Network, I'm alway tensed as i don't know if i would be able to reach out to anyone in emergency or if any family member in trouble.
2 - My number was not reachable for so long that my dad couldn't reach out to me when he need help urgently.
3 - My sister was chased by some guys at Jorbagh metro and she couldn't make a call due to airtel network
4 - I tested it live, how competent airtel reps are when i requested to raise a complain and called back few hours later to get the ticket no. Not to my suprise, no ticket was raised.
5 - Almost lost my job as my client kept trying to reach me and I kept trying to call him and could reach out to him
6- Second time almost lost my job as i missed an important client call and they kept trying to reach me from Canada for over 40 mins
7 - I'm getting the same response for the past years - I quote
"Hi! We are continually working to improve and enhance our network. To implement this, a site up-gradation has been taken into consideration at the location and we will keep you posted on the progress. We value your trust in us!"
They are still considering a site for over 3 years and in the time being their network is close to nil.
8 - No help at the CUSTOMER CARE as no one is competent in doing the job, no proper documentation on my account, failing to raise a ticket, inaccurate info shared, no empathy and worst of all - They all are scripted
9 - Same issue in delhi and now the same excuse and issue in chennai as well. Same set of excuses and the same incompetency displayed here.
10 - Literally no follow ups and the number of times i have wasted my time calling them and getting a complaint has been such a waste as they just reply with a copy paste response.
11 - Airtel supervisor admitting on call that this THE BEST airtel has to offer take it or leave it. What was the point of being loyal for all these years, calling them and talking for hours on phone. The frustration and the anger thats boiling in me for all the lack of service they so calmly deliver.
12- Airtel yet have the balls to advertise that they are the fastest and has no remorse for the customer they are ignoring.
13 - Applette and nodal team are as usless as the CUSTOMER CARE rep.

Where would a customer go to get his complained heard. All what i want is to get the service i pay for. I can hardly you data as there is no speed no network and the level at which the network fluctuates is faster than the blink of eye.

Airtel fails to follow up and as recently as i can share, i was suppose to get a call back from they and its been over 4 days now that i haven't got a call.

I have 3 postpaid and 2 prepaid connection and i'm primarily been complaining for all. I struggled you their network in Delhi.
Now that i'm in Chennai, I thought i might some relied and to my surprise, its worse here. Fluctuation is so intense even when you are residing in between 3 of their towers.
And surprisingly again i get the same response as they are considering a site here in Chennai also.

There are only 4 open tickets which are been put on hold with no update shared and i have to chase them for an update. if you ask the network team about what adjustments have been made and what tower, they are clueless and talk to me like ###.

**************************************************************************
Following is one of my recent complains to airtel and so far no response
**************************************************************************
Complain date - 25th August'18
********************************

Thanks to your supervisor while I spoke to simply stated that this is THE BEST network we have and that it.
So all those dropped calls, voice intrupptions and literally no internet speed nor the connectivity is your best network.
The following tickets
#[protected] May'17
#[protected] Aug'17
#[protected] Feb'18
#[protected] May'18
Are still open.
Apparently, only 4 tickets are still open after several tickets I raised. Well there are one 7 or 8 in system. What happened to all the other tickets I raised. Well, I was fooled by your so competent representatives who said they'll raise a ticket and network team will reach out to you with 48hrs. Well they haven't reached anywhere.

Ticket #76134989 is open since may 2017. I get an update in the month of July'18 and so much for an update that the lady hung up on me the min I said wow!!

Well I quote the network team

"Hi! We are continually working to improve and enhance our network. To implement this, a site up-gradation has been taken into consideration at the location and we will keep you posted on the progress. We value your trust in us!"

They are still considering a site for years and haven't confirmed a site yet.
###!! For how many years would you consider, we live considering our human lifestyle, max 65 to 75 years at the max. In this time span if you take 3 to 4 years jus to consider, how many more years to implement and when would we finally get some network. Well can you promise my kids may have better network than me. Can you say so!! Hell No!!!

You guys talk about TAT, when was the last time any of your reps followed up on time and yet you are bold enough to deny airtel secure but because he couldn't raise his claim with 48hrs. How can one do anything on time with such powerful network.

Thanks you Airtel india Airtel for such amazing customer experience that I had to reach your supervisor what's the role of a supervisor. Get some competent people to work under you, who report and share the right data, help you improve.
Today you just showed what you get for being loyal to Airtel.

Your network rep doesn't know what changes are done and yet ask me to check the network.

You can get monkeys for cheap to sit in front if a computer and read what is there. Get some work done. And followup and stop lying. I'm done with you. May now one else face what I face with you all. #PatheticAirtel #AirtelStopBeingGreedy #QuitAirtel
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Response i get is on 30th Aug'18
Hi! We are constantly working to upgrade and enhance our network. Your address has been incorporated in our future planning of new network sites, and we will keep you updated towards the same. Thank you, Bharti B"
******************************************************************************

I have call recording, several network fluctuation screen shots with time stamps and several of Airtel's pathetic responses.

NOT ONLY THIS

They provide Airtel Secure and when my phone dropped on the 14th of july'18 i tried raising the the concern via Airtel app and it wasnt responding when i tried to upload the docs.
I tried again the next day and finally out of meager frustration i called and raised a complain on the 18th of July about the app.
Due to airtel's fault now i was late in raising the claim and they denied my claim saying that i informed post 48hours.
Can you guys beat this.

All and all AIRTEL Is pathetic, greedy and no one should go with them as they are inhuman and the biggest liars that you''ll see this generation.

I am having 3 connections of Airtel postpaid and 1 of Vodafone and on the Vodafone number i use to get approximately 10 calls daily from the same women calling again and again . I am fed up with her and now i am so angry that i want to end all my connections with Airtel and want to port all my numbers . If you can help me - these are yhe phone numbers that are torturing me -
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
These are numbers that have called me today from 8 am to 1pm
Help me otherwise i will be complaining it to higher authority.

I opted for porting from Jio to airtel on 16th of July and it usually takes 15 days to port and yet it took 2 months for the airtel employer to port my sim as she didn't send porting request the first time. She even gave me a wrong sim after porting. I want appropriate actions to be taken again'st such employees who don't give service to the customers.

I got a post paid plan of 299 RS for number [protected].
For two months I received a fair bill. But this time I got a bill with RS 300 extra as one time charge and my total bill amount is 659.658.
I am very disappointed for such hidden charges. Why do a costomer will choose any plan if company will charge any cost according to their benefits.
This is definitely Not tolerable anymore.
I want my bill to be revised. And should be without any such extra charges.

HI,

I am using [protected] arirtel prepaid mobile from last 10+ years and i was rechanged and of rs 399 on June 8 2018 08:15 and the order number is[protected] and again i recharge of rs 399 on June 8 2018 same day and the order number is[protected] and i recharged twice in a same day still i am waiting for refund and i dint get any benefits like plan extension or refund kindly extend my plan, I hope you will do the needful.

Thanks in advance

Warm Regards
Airtel User

I have send messages thinking that my sms is unlimited but i cancelled the process and only few of my contacts received sms and my credit limit is only 3600 inr but why airtel is charging over 12, 000 inr, it's just so irresponsible they are or can't they just informed me that that my credit limit is exceeded... Please resolve my issue. What a common man do if this big companies always try to cheat us.

Mr Sunil Bharti Mittal„
Mr Nishant Sain„
and all Airtel Staff„ which may be direct/indirect cocern„
BHARTI AIRTEL LIMITED

PAPER-BILL AAJ„ ABHEE TAK NAHIIEN MILA HAE.

TUMHARE JUNIOR LEVEL (CLERICAL) STAFF NE APNII MANMAANEE AKHIR KAR HII DEE HAE.

EK TARAF "AIRTEL's NET OFFICIAL" LIKHTA HAE„
"as your bill mode is paper bill and we are not doing any changes with your bill mode."

AOUR DUUSARI TARAF "AIRTEL's CLERICAL-STAFF" APNII MANMAANEE KARTE HUWE SPASHT KARTA HAE KI "HAMM TOH APNEE MANMAANEE KARENGE HEE" „

BHARTI AIRTEL LIMITED MEIN„ ISS SITUATION KO DEKHTE HUWE„ HAMM AIRTEL's SUBSCRIBERS / CUSTOMERS / GRAHAKOON KO YEH TOH SPASHT MAANANAA PADEGA KI BHARTI AIRTEL LIMITED (COMPANY) MEIN KOEE„ KISSI PRAKAAR KA MANAGEMENT YAH TOH UPALABDH NAHIIEN HAE„ YAH TOH COMPANY MEIN„ ITANEE TAADAAD MEIN KARMCHAARIYOON KO APPOINT KIYAA GAYA HAE KI„ COMPANY KA MANAGEMENT UNN PAR KAAFEE KAMZOR HAE. MULTIPLE TRACKS MEIN KARMACHAAREE BANTE HUWE HAEN. ISS KADAR BANTE HUWE HAEN KI UNN PAR "AIRTEL's NET OFFICIALs" TAK KA KOEE HOLD NAHIIEN HAE.

HAR VARSH KEE TARAH ISS VARSH BHEE„ PHIR SE LIKHIT MEIN DIYA JAA RAHAA HAE„
"MUJHE PAPER-BILL HEE CHAAHIYE„ NO-BILL NO PAYMENT".

KAARAN (REASON)„ JIS TARAH AIRTEL-STAFF APNEE MANAGEMENT KEE PARVAH NAHEEEN KAR RAHAA SPASHT DIKH RAHAA HAE„ BHAVISHYA MEIN„ IN FUTURE„ YEH STAFF HAMM AIRTEL's COSTOMERs / SUBSCRIBERS / GRAHAKOON KE LIYE KHATRAA BANN SAKTA HAE.

HAMMEIN AIRTEL COMPANY KEE PARVAH NAHEEEN HAE„ AIRTEL COMPANY NE KHUD HEE APNEE AASTEEN MEIN SAAMP PAAL RAKHE HAEN„ NON-SKILLED, UN-MANAGED STAFF KEE VAJAH SE YADEE KHUD HEE BARBAAD HOTI HAE TOH HAMMEIN KYAA ?

UN-MANAGED STAFF KEE HARKATEIN HEE ISS COMPANY KO LE DUUBENGEE.

BAHARHAAL TUMM AIRTEL's STAFF NE THAAN HEE LIYA HAE KI GRAHAK KO HARRASS KARNA HEE HAE TOH„ AS YOU WISH„ HAMM BHEE APNEE SURAKSHATMAKTA MEIN TAYYAR HAEN.

AGAR AIRTEL COMPANY APNEE MANMAANEE KARNA CHAAHATEE HAE TOH HAMM GRAHAK BHEE APNA HAQ LENA JAANTE HAEN. COMPANY KEE MANMAANEE HAMMEIN MANZOOR NAHEEEN HAE.

PICHHLE PAANCH SE ADHIK VARSHOON SE COMPANY (BHARTI AIRTEL LIMITED) KE STAFF KA NAATAK SHURU HUWA HAE. HAR VARSH JUNE… JULY SE AUGUST TAK NAATAK PHILHAAL NON-STOP CHAL RAHAA HAE.

PICHHLE VARSH BHEE YAHEE NAATAK HUWA„ JISKA RESOLUTION "AIRTEL's NET OFFICIALs" NE ABHEE HAAL HEE MEIN„ APRIL-2018 MEIN KIYAA GAYA RESOLUTION AUGUST-2018 MEIN PHIR SE SITUATE KIYAA GAYA HAE. OKAY„…

ISS BAAR ADVANCE MEIN INFORMATION DEE JAA RAHEE HAE KI…
1- YADEE PAPER-BILLs REGULAR NAHEEEN BHEJE JAATE„
YADEE AIRTEL-STAFF KO MANMAANEE HEE KARNA HAE„
TOH…
2- ISS MAAH (AUGUST-2018 MONTH) KA PAPER-BILL AAJ„ ABHEE TAK NAHEEEN MILA HAE„
YADEE SAMAY PAR DUE-DATE TAK PAPER-BILL NAHEEEN MILTA HAE„
TOH…
(i) ISS BAAR HARRASSMENT KARNE KEE NOMINAL PENALTY KE TAOUR PAR„
Rs 100.00 (One Hundred Rupees only)„
MERE DWARA KAAT KAR PAYMENT KIYAA JAAYEGA.
AOUR YEH PENALTY AMOUNT„ COMPANY ACCOUNT SECTION MEIN„
COMPENSATION KE TAOUR PAR„ MERE ACCOUNT MEIN "JAMAA KIYAA JAANNA HOGA".
(ii) JAB TAK„ DOBARA SE "PAPER-BILL" ISSUE PAR SUDHAAR NAHEEEN HOGA„
JAB TAK BHARTI AIRTEL LIMITED KA STAFF„
APNEE MANMAANEE KARTE HUWE„
MUJHE PAPER-BILLs NAHEEEN BHEJTA„
TAB TAK„
Rs 100.00 (One Hundred Rupees Only)„
POSTAGE / COURIER CHARGES KE LIYE„
PER MONTH„…
MERE DWARA KAAT KAR PAYMENT KIYAA JAATAA RAHEGA.
(iii) YADEE DUE DATE KE PAHLE„
MUJHE PAPER-BILL PRAPT NAHEEEN HOGA„
TOH…
Rs 200.00 (Two Hundred Rupees Only)„
UPAROKTANUSAAR„
Rs 100.00 NOMINAL PENALTY„ plus
Rs 100.00 POSTAGE / COURIER
KA (THIS MONTH) KAAT KAR SHORT-PAYMENT KIYA JAAYEGA.
(iv) AOUR… IN FUTURE„
YADEE BHARTI AIRTEL LIMITED„
BHARTI AIRTEL LIMITED KA OFFICIAL-STAFF„
BHARTI AIRTEL LIMITED KA CLERICAL-STAFF„
BHARTI AIRTEL LIMITED KA ANYA KOEE CONCERNED-STAFF„
BHARTI AIRTEL LIMITED KA MANAGEMENT LEVEL„
PHIR SE KOEE„
KISSI BHEE TARAH KEE„
MANMAANEE KAREGA„
TOH…
MERE ISS eMAIL KO„
AS A NOTICE TREAT KARENGE.
…"NO-BILL„ NO PAYMENT"…
KEE NEETI MEIN„
BILL PAYMENT ROKEE BHEE JAA SAKTEE HAE.

MAEN EK AIRTEL GRAHAK KE TAOUR PAR DECLARE KAR RAHAA HUUN KI AIRTEL COMPANY KEE TAANAASHAAHEE MUJHE MANZOOR NAHEEEN HAE.

TELECOM REGULATORY AUTHORITY OF INDIA (TRAI) KE ADHIKAARIYON SE BHEE PUUCHHANE KEE MANSHAA HAE KI YADEE "TRAI' YEH KAHTA HAE KI "kissi ek private sector kee communication company kee kissi ek state mein monopoly nahiien honee chaahiye„…„ phir barsoon se Chhattisgarh State mein AIRTEL kee monopoly kyoon hae…!!„ ek maatr sarkaarii company "BSNL" ke alaavaa„ private sector kee ek-iklaoutee company AIRTEL apnii monopoly mein araajakata failaate huwe manmaanee kar rahee hae aour grahakoon ko harrass, pareshaan kar rahee hae. grahakoon ko bematlab ke anaginat marketing messeges bhejnaa„ messages kee aaaad mein manmaane kuchh bhii grahakoon ke account par changes karne ke messages bhejnaa aour uss message ko chhupaane ke liye do-chaar alag se marketing messages bhej denaa. yeh chorii„ yeh dhaandhlee„ yeh AIRTEL kee be-eemaanee„ graahak kab tak bardasht karega. jiss prakaar AIRTEL-STAFF ke uupar AIRTEL-MANAGEMENT kaa koee "ANKUSH" nahiien hae… yadee aapke sarkaaree vibhaag mein bhii„ "TRAI" mein bhii yehee sab chall rahaa hae, chall rahaa hoga„ toh… telecom consumers ke liye iss aapkee authority "TRAI" kaa matlabb kya hae. yeh "TRAI" authority kyoon aour kiske liye hae !

AIRTEL GRAHAK…
Relationship Number 12****00

Dear sir I purchased a duplicate number in place of my lost number which is [protected] of airtel.I purchased it at 1200hr on 29 August 2018 but till now at 1640 on 30 August 2018 it doesn't working but the dealer who provided me it will be get started in 4 hrs and I called to customer care they told me that system shows its n pending.sir please do the needful in respect of above mentioned problem.
Please resolve the issue I'm very thankful of you.

Even if i have 3g pack, i can't surf the internet in 1g speed. Problem occurred two days ago. I am living in lal bazar, srinagar, jammu and kashmir. My number is [protected]. It is giving me a headache. This is not the problem of device. Because i changed it. Still the internet was slow. Please look into the matter asap. Or stop the advertisement on telly. Thank me later.