Airtel Complaints & Reviews

I paid RS 4838 for Airtel broadband connection on 14 the august 2018(CAF[protected]. Amount got debited from my account but Airtel is saying they dint receive the amount. I confirmed with HDFc that the transaction is successful and money has reached Airtel.
Inspite of calling Airtel customer care many times they dint resolve the issue .they didn't confirm me if they have received the amount.
I am planning to go to Consumer court if they don't resolve my issue

Hello,

I have called 6 times to Airtel Broadband for my request of shifting the connection to my new address. Still They have not done. They are coming up with some nonsense excuse everyday. The service should be done by August 3rd, 2018 but still 5th August, 2018 its not done. I have called 6 times to Customer care regarding when the technician is coming. But still they have no response.

This is not at all a good service from Airtel. If they have to be in competition then every customer is important but they are forcing me to leave the connection. If So, then return my remaining 2 months money and I will do it now. very bad response from the customer care team also.

Details about the shifting request are - Request No[protected]
Fixed landline no.[protected]
Name - Bijender Kr. Singh
Reg. Mob No. [protected]

I need the connection for my office work but Airtel is not caring at all. If any Airtel Guys are there then show me how a customer is important. Tell me that you can't do the shifting work and return my money. I am living in the heart of the Hyderabad city and in a big society where only Airtel broadband is there, then how come this problem is coming. No technician even called me or reached me for this. This is horrible.

Expecting a fast response as I am fed up with everyday followup on this.

Regards from an Disappointed Airtel Customer
Bijender Singh

I purchased your broadband plan of rs 999. I got my connection but I didn't got any benefit yet.

In your site it's mentioned that you will get following benefits:
1000GB bonus data for 1 year.
Amazon prime membership.
landline with free local/std calling.
Now after I paid for 6 month in advance, What I got is only broadband connection.

I called 2-3 times to your customer care executive but they are fooling me.

Some time they are saying that 1000GB is credited in your account for 6 months, some time they are saying that 1000GB is credited for 1 year, while I didn't got any bonus 1000gb data.
It is valid for 1 year as I was told by your representatives when i was searching broadband initially.

Same for amazon prime membership, I downloaded Airtel tv app and checked every section, I didn't find any option in plans available section to get prime membership.

Same, I didn't got my landline.

So overall i am cheated by you people clearly.

Is this your service, Is this the way you treat your customers ?

Shame on you.

My connection no is: [protected]_dsl

I have recharged with airtel 448 pack, but i am unable make outgoing call, my home network is karnataka, but now i am in chennai, seriously i am really fed up with this kind of services from airtel, due to urgency i have recharged, but now am unable make call, kindly check it out soon...
We should not trust the provider, since they just grabbing us, not providing proper services.. Hope ypu people will check it out soon, or else reclaim my money.

Hi,

I have ported my SIM FROM TATADOCOMO to AIRTEL. I got intimation that my sim will be ported. I lot network on my TATA DOCOMO so i started using AIRTEL. But 24 hrs has completed still not network. Shop assistant says it will activate in 24hrs to 48hrs. What the disgusting service, its main number of mine and i go not option of any online payment and money things. I didn't not get any important calls from 2 days. This is never expected. I lost my 2days of efforts.
Shop: AIRTEL service center Gachibowli.

[protected] its my id am talking n number of days to toll free number but they not clear respond me. They people say one and do another.
Am not happy with air tel dth tv...
In this year am recharge in jan (2018) rs.285 after
Am recharge in may (2018) rs 299 and now
Am recharge in july (2018) rs 320
With in few month am recharge amount is so increase...

Am say to another people pls pls dont connect air tel dth tv.

My complaint no.[protected] dated[protected]
Your network problem has become so severe for last two months that we are not able to receive any phone calls at my office and my residential place. Whenever somebody call me, my phone is always unreachable and after some time i get the message regarding that call and i call them back.
Call dropping, unclear sound while talking on phone is a regular feature on airtel network.
Inspite of repeated complaint on 121 no concrete solution is offered to me instead they are quite an expert is in lingering on the complaint until the customer is fed-up calling them.

I am not using any service from Airtel since 2016. But on date 04-Sep-2018, A Transaction of Rs.695.99 has been done on my Kotak Credit Card No.xxXXXX at www.airtel.in (PGSI). How is it possible? I have not received any invoice or Bill from Airtel since 2016. Where from did you collect my Credit Card details?

Firstly, airtel cheated me saying the fastest network so i got the postpaid connection ([protected]) but soon i started experiencing bad service where i am not even getting 2g network. (Note: i took connection for monthly basis rs 649/- use to pay every month 12th) i used till may and paid the bill on june 12th.
Since i was getting poor connection (Not even the home page of any url was opening) i called customer care and updated this issue and they said within 7-days airtel is going to resolve the network issue (Ticket number:[protected] which they didn't do even after 3 months, in this time whenever i called to customer care they use to say within next 4-5days we are going to resolve the issue and without my knowledge they changed my plan for advance rental (Where i need to pay some 3000+ rupees and use the service for next one year free) i asked them about this but they don't have any answer. Since the service was very bad and i took internet service from other vendor i asked them to close the connection but now these airtel is asking me to pay 3k+ amount to close the connection (Note: this is advance rental plan).

Here is my question is:
1. How they changed my postpaid plan without my knowledge and why didn't they changed it even after i asked them to change it to monthly plan which was there earlier?
2. Why i need to pay the advance rental plan for the poor service which i want to close (I paid may month bill which i used and raised an issue about network issue which they failed to resolve)?
3. Why should one pay advance which they don't want to use?
4. Why airtel cheated me saying india's fastest network where i am not getting 2g netork that to in bangalore city?

Please take this as serious concern as airtel people are calling and asking me to pay the bill its kind of mental torcher.

Thanks,
Karthik

My number was a telenor number. After the merge of companies, it turned as an airtel number. Now, i am not able to receive the calls. Response says number does not exist. People have been complaining that it is taking atleast 4 to 5 attempts for the call to get connected. I called the customer care and got a response that there is no issue from the company's side.
Even the internet is very slow. Please resolve the issue asap. I am in two minds about going for a port to some better network. I have been facing this issue for more than a month now
Complaint number:cicpl[protected]

Our broadband telephone connection number[protected] installed at 2903 sector 46 gurgaon is not working for the last many days. Already intimated the concerned man mr dheeraj but till date nothing g has happened. My phone does not have dial tone. The internet stops off and on. For three days evenings it totally stopped working.
Please rectify the fault and restore the normal working g of broadband connection

There is something called Desibeats services from Airtel which activates automatically and has been cutting Rs.15 per 3 days without my permission. Three days back i had known about this and had stopped this service but then again they activated automatically and cut the given amount.

My prepaid balance of rs.20 has been deducted (11:57 pm, sept. 4, 2018). Says it's been charged for valuepack. But the thing is that i didn't do that and didn't opt to use any of the value added services.

My mobile no. Is +91 [protected]. (North east circle). I did my recharge of rs. 30 at around 07:43:40 am today (Sept. 4, 2018)

Everybody makes mistakes, it's okay if it's a mistake. So, all i want and also my humble request is to refund the deducted amount, if possible at the earliest.

Waiting for your valuable help, thank you.

Amt generated for sept 2018 has been paid twice... Since the payment page was blank without response i went again nd made a transaction again nd tis time i got my payment page right and got a clear statement that my transaction was successful. I viewed the transaction page which said tat my payment has been made twice. I confirmed tis with checking my bank transactions. Pls transfer the right amt to my iob nd hope u will understand.

Dear airtel team
I am at rupgadh dholka ahmedabad
In this locations 382240 on your system perfect but in this village from last 15 day network not work properly and villagers are now angry and said for portout this is last warning problem not solve in next 2 day villagers are portout from airtel in another company... waiting for your answer...

Your network is very bad. I am a coustomer of airtel from starting but now your network become very poor. I suggest you to give more service by lessing your profit margin. I request you give some service in your area
In my locality there is avability of 4G tower but it still giving the speed of 2G.

My locality address is
Deoli, Tonk(RAJ.)
304804
Patel Nagar

We are experiencing zero network at our work place due which our clients are affected and due to which there is no connectivity in the area.
This being the reason many clients have turned back and even i have dropped the plan to but new postpaid connection of airtel.
I feel if this case is solved then there will be no problem of connection.
I strongly believe that airtel would solve this problem.!!

I stay at meenakshi layout (Next to kidzee), kalena agrahara, bannerghatta road, bangalore. I have requested for a broadband connection with airtel and have often denied connection saying siting technical issue. To my surprise, this is just an issue for me while a lot of other houses and an apartment very close to my house have no problem getting connected.
Upon a little more probing, i am told that there is a local service provider who cuts the cable off and does not allow outsiders to provide services to our area. I am willing to lodge a complaint with the nearby police station provided i get support from airtel. Also, if this is a technical issue, i don't think the neighbouring houses should get the connection as well, but they do.
Please ook into the matter and let me know if there is something i can do to get the connection from airtel.
My phone number: [protected]
Last time the connection was declined was in the month of july 2018.

Sir,
With reference to the complaint number mentioned in the subject line of this message, no further action appears to have been taken in this regard.

I am writing on behalf of my father who is currently resident with me and we are yet to be contacted by the airtel representatives despite this complaint having been filed on july 9, 2018.

Usually, on receipt of an oral complaint, airtel is known to take action immediately to resolve the issue within 24 hours. However, this time they have not even contacted the number.

My father's phone number is: [protected].

We request immediate action in this regard as the number given is vital for all our communication needs.

Best regards,
Viswanath vittal

I manish kumar verma postpaid customer of airtel having no. [protected] facing lots of network issue while surfing internet. The 4g is totally down and i am not able to access the internet.

In this regard i registered a complaint with ref no 87366725 dated 30.08.18 and it is assured by the representative that the problem will be solved within 4 days.
In this connection one network representative visited my house on 02.09.2018 and he found that network is good but there is some problem in 4g that is why internet is down. This is to inform you that the representative was not able to open even a google page.

Again i enquire for the same on 03.09.2018 but the airtel customer service representative not able to solve my problem also not able to tell when the same will be solve also not provided me any higher official number.

I have more than 100gb data in my account but i am not able to use which effect my official work.
Please let me know if i port the number to another service provider then whether you reimburse the cost of available data in my account and also let me know who is responsible for loss in my business.

Manish kumar verma