Airtel Complaints & Reviews

Dear sir,

I am using airtel post-paid corporate connection (Mob# [protected]) since quite a long time. Recently, sometime around jun'18, i have upgraded my post-paid plan and received one year subscription of amazon prime (Next renewal date : 21st jun'18).

Now, on 29th sep'18, suddenly my prime subscription got deactivated without any justification. I have not changed my plan and this has become quite frustrating as i am chasing the same since then but haven't found any resolution.

I have tried to get help from airtel customer care but they appears to be ignorant and unwilling to help and given me some illogical explanation even after i have tried to clearly articulate my situation.

I then get in touch with the concerned person in ecospace airtel store and they have raised sr on the same and following up but till now, there is no fruitful solution.

I have then contacted several times the airtel nodal office (Nodalofficer. [protected]@in. Airtel.com) followed by appellate team (Appellate. [protected]@in. Airtel.com) and i have tried all possible options they have asked for and conveyed all articulating properly. I have followed up in many mails but haven't got any resolution yet and every time i am getting false promise which is not getting fulfilled.

I would hereby request to look into my issue and help in resolution at the earliest. It's really quite surprising for me, in association with airtel not only fulfilling my their commitment but not helping to address the issue.

Kindly note, i can share all possible proofs along with if required.

I need an urgent intervention from your end and a resolution at the earliest.

Thanks
Regards,

Samit

I have purchased a 4g hotspot on 27 September but still not received.Theestimated date was 4 October . Nothing is helping from your customer care numbers.
Please look about this concern and deliver the order today itself.
Ranjit bhoge
[protected]

I am facing data signal issue in my home location and have logged a complaint in jun 2018. Airtel representative visited the location and agreed that there is a issue and they need to migrate the service accordingly. (Most of the time data speed is 1 mbps or even less). Since then following with airtel every week but no satisfactory actions till date. I even requested to escalate this complaint but not seen any progress. Thanks.

Airtel is sending the mobile bill of [protected], to my mail address and also calling me to pay the bills, this is not my number not even belongs to any of my relative.

I suggested airtel many times to correct the data at their end or call the customer directly. Or cut down the connection user or customer will contact them back.

But every time airtel giving assurance to correct the data at their end. (I have proof as written emails from airtel side). But it is not working so writing here.

On 26th august i converted my airtel number ([protected]) to prepaid... Everything went fine.. My number was working fine till yesterday when i received a mail referring to some unpaid amount and threatening to stop my outgoing... I went to the airtel store... They said there is some technical glitch which be resolved... Today morning suddenly my number is shown as a postpaid number with no plan or data... I am calling airtel customer care from morning... They are just transferring the call to various departments... No one is helping me

I am using around 4 sims of airtel - [protected], [protected], [protected]

They is no signal in our place, and its zero network and we need to come on the road to get connected and i think its the worst network going day by day.

After several complaints also they is no action to rectify the problem.

Pls correct your network or just close your service.

I am not able to deactivate booster pack. 3 gb 4g/3g data [protected]@rs450 (Post 3gb data charges apply). Have raised this lot of times.

Relationship no:[protected]

You are requested to immediately cancel the booster data pack from my postpaid plan otherwise i'll be forced to change over to a different service provider and file a complaint against airtel.

Thanks

I want to complaint regarding your signals. There is no signal at all in my area. I had a opinion of "why did i choose this nasty network", oh god i couldn't get signal for both voice and data even i go out of my house. Really tired of it. I'm unable to communicate with anyone. Im a prepaid user, it's like whatever i'm paying for recharge going into vain. It need to be "value for money". Im very disappointed with this network.
Finally please take some measures to provide signal in my area.
My address is:
Kadipikonda, kazipet, warangal, telangana

In my airtel bill for the period: 05-sep-2018 to 04-oct-2018 bill no:[protected], it was showing i send international sms to the number: [protected], 2 times. Details below:
1 09/sep/2018 22:17:16 [protected]
2 14/sep/2018 11:37:13 [protected]
But i haven't send any sms to that number and i have no idea about that number. When i checked online the same number found for fraud in airtel's other customer complaints too. I guess its a fraud from the company. They have charged rs 10 + 18% gst for that 5 rs per sms. I want this to be solved.

I am a customer of airtel since long having mobile connection no. [protected]. Since last two month no service is being fetched. Causing serious problem in communication. Please do the needful immediately because without the connection, i am unable to carry all business. Due to non availability of network i am unable to work at facebook, messenger, whatsapp etc.

Dear Team,

I have got a generation of bill amount Rs 1382/- on 23rd September 2018. And then I have paid Rs1000/- on 1st october 2018 as per my bank statement to my airtel account [protected].

But still I am getting message of 1382 rs not paid and also showing same in my airtel app. Plz look into the matter.

Regards,
AMLAN MOHAPATRA
[protected]

Its been more than three months and i cant use my number because airtel has not resolved my problem of delaying frc from there side. I have complained for so many times at customer care and head quarters too. The number is not capabke of sending any msg and doing calls.
They are giving me dates from last three months.

My number is [protected].
Place - kanpur up-208007

Very bad network Very bad network bad network Airtel network have no internet speed in my area. I face this problem when i take take the AIRTEL sim. there is no speed for AIRTEL network in my area. I hated the AIRTEL network. Please take action against the internet speed problem. I hope you can understand. Please take immediate action against this

I have changed my sim to Airtel 4G about an year back. Initially the speed was good in my 4G enabled phone. But now in recent days it's been dead slow. Sometimes slower than 2G. My data pack is getting wasted. I have already raised this to CC but no proper action yet. C4GSP[protected]

I have complained two times already here. But airtel is making no effort in solving my issue. From the last 10 days i have no network in my sim card and i am facing a ton of difficulties due to it. I cannot make call to anyone nor that i can receive any call due to no network. Its just that i am studying in a university and i am using its campus wifi. I have not contact my parents from the last 10 days. Kindly look into this matter i am frustrated by now.

Hi
My name is jimeet shah, i have family plan of rs.1199 activated which includes 3 free family add ons. My primary number is [protected].

I wanted to activate international roaming pack of 10days for indonesia which is about 2999rs. For 10days on my add on number [protected] from 16th sept 2018 to 23rd sept 2018. So i called airtel customare care on 15th or 16th sept 2018 regarding the activation. So the customare care said that your pack of 10days of 2999 rs. Will be activated when you reach indonesia and internatinal roaming will be activated in half an hour.

But as on today 6th oct 2018 as i received the bill on mail i have been charged 6008rs. For the international roaming that is regular charges and not according to the pack i activated before going. So i called customare care and was informed that your plan was not activated and you have been charged on regular basis.

So how come its my fault as the mistake is from your side but they replied we cannot do anything you have to pay the bill amount.

Please solve this issue as its not the fault from my side and as i have heard you record all the calls for emergency purposes you can check it or i wont pay the bill amount and go for the portability or will have the new operators connection.

I have called from my side for the activation of the pack but from your side you are trying to cover your fault. Its not good as i thought airtel was good and 1 month back i have ported my number from vodafone to airtel. Please dont prove me wrong or else i have to port again all my 8 numbers of my family using airtel to other operators.

Please look into this matter seriously and this is not how you treat customers.

Hope you will resolve the issue positively and as soon as possible.

Thank you

Dear service team,

Hi, this is dr duvvada mallikarjuna rao working in ethiopia having airtel prepaid connection no. [protected] and this sim linked to all bank accounts. I lost my mobile in ethiopia, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, it handover to my wife, ch kalyani [protected]). I need otp for money transactions to all needs. Please handover the sim to my wife as early as possible expect a quick solution to my problem with further knowledge of the procedure.
My aadhar card number is[protected]
My wife aadhar number is[protected]

Thanks,
Dr d mallikarjuna rao, 3-34/51, flat no 404, unicode estates, bakkannapalem, madhurawada, visakhapatnam
[protected]@yahoo.com

I called airtel customer service to deactivate one of my airtel digital tv account as i have 2 dth standard connection on one account because of the offer airtel provided me after my first connection (My airtel digital tv connection number [protected] "001-002 ext. For both connections"). Now after i got that connection i was informed that for 99/- additional on my base pack i will be able to keep using both the connections with same channels. Within a month my connection got suspended and was informed that balance is over. I got it recharged without noticing the fault for so long. This year i realized my both connections are above 200rs specially the second connection was of rs. 275 and first one of rs. 219/- when i called their customer service today and asked them to disconnect my second connection and refund my money back they denied that they don't refund any money also they will take away the setup box they provided during the connection which was shocking also i asked him to connect me to his superior he disconnected my call. I called second time i was informed that they don't return you your deposit back and they will take away all the setup box dish if you opt for complete account closure no refunds and huge deposits. They are just fooling customers making big bucks and making their pockets heavier. Airtel must be banned from providing services. At least reliance jio is not playing with people's money and at least providing services.

Same issue with my broadband. I was paying 699/- per month for unlimited pack with 4mbps speed which was later automatically changed to 40gb per month with 2mbps speed not informed during the time they provided me the connection nor after changing it. Then they extended it to 1000gb's and my speed remaining to 2mbps and billing me with 699/- per month + taxes. I came to know through my neighbors that they were offered plan of 299 with 8mbps speed which was not even offered me and they kept charging me for next 2 months with the same amount when i called them to disconnect my connection they offered me the same plan and promised to upgrade my speed which didn't happen and my speed kept decreasing daily. When i called their customer care again they said they will raise request like last time and still no updates. After looting thousands of rupees from me they still haven't fixed any issue nor even listening to my complaints and providing fake promises through ads on tv to fool people.

On jio's sim i watch youtube all day and their data doesn't gets consumes even 50% of 1.5gb for around half day whereas on my airtel 4g sim it get's consumed complete 2gb of my data in 2 hours with 480p video quality.

At my hometown location - bijoliya khurd, rajasthan 311602 airtel netowork coverage is very poor. We raise a complaint on customer care but solution not provide. We also check coverage in open network & found poor coverage of 2g & 3g/4g no coverage in this area. Before one year airtel 3g is working very well but this time very bad network.
Please provide some solution

I am using the airtel postpaid with the monthly plan of ₹ 649 of which generally i get of bill of ₹ 750-770 but this month i received a bill of ₹ 1910.
When i enquired at customer care to resolve my problem they said you have to pay it as these are your sms charges. The sms charges mentioned or anything extra i have not used it and i wanted to waiver off the unwanted/unused charges sent with my bill.
As i have visited the airtel store and they spoke to the customer care and mentioned about the error in the bill and it’ll get wavy off still when i spoke to the customer care again they said i have to pay the bill which is itself is so mismanagement and unfortunately unprofessional.
Please make sure you look into this matter and resolve it as soon as possible cause this huge bill i am not going to pay without using any of this amount.
It’s really unfortunate i that i am facing such problem thinking it’s the leading portal and switched my connection from vodafone to your company.
I want you to the resolve the problem earliest and my normal bill with zero error as i won’t pay the overcharged billed amount.