Airtel Complaints & Reviews

I am shiladitya banerjea from greater noida. Airtel has degradated its 4g service in greater noida since oct'17. After complain, an engineer visited in dec'17 & verified poor signals in entire area. A srv req got logged ref no:82866197 dt jan'18 but till date it is yet to be restored. I hv been paying my full bill regularly with 10-20% discounts that too at their will. Airtel is repeatedly blaming it as my indoor issue but declaining to share data supporting the claim. The local airtel store is supporting my claim of poor signal in greater noida.
Now i may request your good office to direct airtel to restore 4g services in greater immediately or refund all the amounts i have paid till date. They should not charge me till they restore it.

I am very frustrated with airtel services from last few months..
I had call many time to 1 to1 cust care.
Thr are just doing nothing... Every time thy transfer call to sup
But no resolution at all
Frm last couple of weeks my facing network issue (M not getting incoming call every time... M getting as miscall alert)
I just want help to fix my issue

I fairoz request the concern person to resolve this issue there is airtel pole in front of my site which is 15feet road facing i have to dig boorwell and construct my house. The no the pole is sjn 071204 site address is. No 18.3cross ashwathnagar opp gurudura bangalore 560094. My no [protected] irequest the consumer complaints to do the needful thanks you

From past 2-3 days, i have been experiencing no signals on my airtel prepaid number. My number is on emergency mode and even after registering with airtel network, it seems to lose all the signal bars and switch back to emergency mode.
I checked the airtel towers, but they seem to be having fine strength. Please look into this matter, and resolve my issue as soon as possible.

I recently did ₹15 recharge thorough paytm but i didn't receive it in my balance.

Here's what paytm says -

• your order [protected] of recharge for mobile number [protected] was successful

• airtel has shared with us the 'operator reference number' as a proof of your successful recharge

• in case you still haven't received the top-up/balance/recharge benefits, please reach out to airtel mentioning below details:
1. Operator reference number: 66409004
2. Recharge number: [protected]
3. Date & time of order: 26-aug-2018

I want to have my money back

I was complaining since last 3 months regarding network issue but still my issue is not resolve till yet. As per airtel team wrriten commitment they didn't rectified my issue now they are clearly denied to resolve my issue. And now saying need approvals and we are doing future planning not giving timeline.

Whenever i try to make calls with my old number [protected] they hardly go through even in over 15 attempts while with any of my new numbers the call goes through in 1 dial, why is this so? However, the network is generally poor in pan india and worst in hazaribagh and ranchi. Is the load too much for airtel to handle or there is some other issue with the number itself? Kindly check and resolve. Thanks.

Got a message from airtel (Airsep) on 26 august 2018 sept 02:10 am mentioning that namkeen pack services has been activated on my phone for 1 week and they would be adding rs 35 in my bill for a week and this would be automatically renewed every week. On calling airtel, to know what the service is all about becuase i never raised this activation request, they are saying that they dont have information about it as it is 3rd party service. But i got the message immediately that they deactivated it. I really dont understand that how come airtel does not information about the service they can activate or deactivate. They say that i would have clicked on an advertisment or something and the service got activated but airtel has no information.

My concerns are
1. What is that service all about
2. How did the value added service got activated without my consent

Mr gurpreet and mr somjit or somnath, these 2 people had rejected my phone call and not given a proper answer to my question, i really disappointed and don’t like the service, i want disconnect my both number and port to other company. Even i given a new address for billing purposes even that also not updated in your system. You people had lot a customer and i will sure update these to my friends and in twitter and facebook and even in instagram for not to use airtel service

1... I took an international roaming plan from delhi to us for rs 3999 on the 22nd july which i am told expires on 20th august.
Since i landed after a long flight in india on 21st august at 11am, i did not and could not have used any airtel services after 20th august. But i am being billed twice for rs 3999+ rs 3999.
2... Besides for very very poor service during my trip too, i complained on the 14th of august, telephonically as well as by email to airtel us number as well as delhi (Gurgaon) numbers. But didn't get any response for the rest of my trip.

To: bharti airtel limited – mumbai

Kind attn: general manager / human resources dept.

Dear sir/madam

Sub: complaint for harassment against dsa m/s. Pratik enterprise

Kandivali west, mumbai 400067

I ranjit ashok gandhi have been working with airtel’s dsa m/s. Pratik enterprise at kandivali west, mumbai 400067 from 5th of january 2018 till 31st july 2018. As per the contractual terms and conditions of my employment with them, i completed minimum working tenure of six months. Since i did not want to continue working with them, i intimated the said dsa one month in advance as “notice period” and left working with them.

I have been offered employment by m/s. Aspiris kandivali west, mumbai 400067 also dsa for airtel. The terms and conditions for my employment with them are acceptable to me.

Before allowing me to work for them, dsa aspiris have asked me to get the no objection certificate from m/s. Pratik enterprise, the dsa with whom i have been working previously. But now pratik enterprise is not giving me their noc and consequently dsa aspiris are not able to create a new login id in my name.

I wish to place on record that despite of my complying with all the terms and conditions of my employment with pratik enterprise, the said dsa is deliberately not issuing its noc in my favour thus creating hindrance for me to join dsa aspiris to work with them. I fail to understand the reason for such harassment meted out to me by pratik enterprise when there is no any issue pending between me and dsa pratik enterprise.

I therefore most humbly request you to kindly direct the dsa m/s. Pratik enterprise to forthwith issue the relevant “no objection certificate” to me, enabling the dsa aspiris to create new login id in my name and allow me to work with them as per the terms and conditions mutually acceptable by and between myself and m/s. Aspiris.

For your information, the contact details of both the dsas of airtel are as under:

Pratik enterprise aspiris (Mr. Abhijit / mr. Abhay)

La citadale, anand bhavan shalinin bhavan, 1st floor

2nd floor room no 201 station road, kandivali west

Jamnadas adukia road mumbai - 400067

Kandivali west mob:[protected]

Mumba 400067

Mob:[protected]

Considering the facts mentioned above and the seriousness of the matter, i shall be most grateful for your taking prompt and favourable action in the subject matter. Kindly advise me as and when the needful has been done at your end, so that i can start working with new dsa aspiris at kandivali west, mumbai.

My mobile number is [protected].

Thanks and best regards

Yours faithfully

Ranjit ashok gandhi

A service called namkeenpack was activated without my consent. They charged rs. 15 for 3 days, probably cause i only had rs.15.72 balance in my account. What more, i received a message that said that the service will be renewed after validity expiry. I tried to reach the customer care, some body picked the call and disconnected after about 15 seconds without answering. This is very sad. Hope some body can help resolve this looting of money!!!

Sir,
With reference to above subjet hereby i biswajit banerjee, (Mumbai airtel dth customer id - [protected]) registered my complain against the technical support service not to responds after registered my dth tv problem through airtel customer service. Several time my coplain has been registered through customer service but problem is not being solved. Technician attend the call.
Paid service charges. But on invoice copy or bill has been given neither tech log receipt given. My problem not being solved as they have not check any thingh told me to change senser.
Why to change the senser, so me the receiving dth signal. When he checked it was above 11.5 now you connect my senser and clean the cable stud which is rusted. Now problem is solved but he intensionally not tighten the union. And he has asked to pay rs200 instade of rs150 services charge. I asked for bill, didn't give and misbehaved when ask how you were cheating me by replacement of senser without any fault. After few days same problem has been persist due loose connection of cable union. Again i registered complain and briefing technician fault and tell him to take disciplines action. Customer service supervisor not taken any action other than the registered the complain. Again another technician visited. Tel me to change senser and setup box as it more than 1year old. It may make same problem if you are not changing. Replace the same but picture and sound quality is worse condition. He told me your existing setup box model is not with me.
Tomorrow i will replace the setup box with same model. He is nt replaced till date by telling that requisition has been raised, item is not available, when it will come he will replace. Not pickup the phone nither distributor response and misbehaved nor returned my existing senser and setup box. I have no option other than the registered in consumer court and police complain if it is not being replaced immediately.

However i send all the conversation given below :

Technician : contact no - [protected] mumbai
Please replace the airtel dth setup box with the same hd model on monday inplace of newly installed setup box as it is not having clear picture and sound as you have commited to replace on saturday.
Thanks b banerjee 601, mansarovar saraswati, pleasant park mira road.

I think you are not interested to replace the setup box. More than one week is over you could not do. Neither you have response. No problem complain will be registered to the consumer court next week for farther process. Thanks banerjee 601, mansarovar saraswati, pleasant park mira road.

Till now i am not lodge any complain against you and your dealer. I am awaiting for your repnds of call about your feedback for replacement of hd setup box with new one thanks b banerjee

From customer service representative :
Dear customer, service request for yourairtel digitaltv id [protected] towards video problem is 77379629. For any assistance, call [protected].

Dear customer, your ref. No. 77379629 for video problem has been assigned to our service engineer rockey ([protected]) for resolution. He will contact you shortly
Dear customer, service request for yourairtel digitaltv id [protected] towards video problem is 78386279. For any assistance, call [protected].

Dear customer, service request for yourairtel digitaltv id [protected] towards video problem is 78386279. For any assistance, call [protected].
Dear customer, service request for yourairtel digitaltv id [protected] towards video problem is 78695616. For any assistance, call [protected].

Dear customer, your ref. No. 78386279 for video problem has been assigned to our service engineer rahul pathak ([protected]) for resolution. He will contact you shortly

Dear customer, your ref. No. 78695616 for video problem has been assigned to our service engineer rahul pathak ([protected]) for resolution. He will contact you shortly
[protected]
With regards,
B. Banerjee
Mumbai
Mobile no. - [protected]
Customer id:[protected]

Actually i have been complaining about my broadband since 12 days and they have been not replying to me since long and delaying my order but they are not even telling to my mails now. There is no call from their side in these 12 days. They don’t even know how to talk and handle customers and they troubling me since long and hey don’t even realise from their mistakes and they have done he same thing previously and they take at least 7 days to resolve a problem and when u file a internet complain they send you message everyday regarding delay in your request. I am fed up of airtel but can’t stop it’s service as there is no better service than airtel in ujjain.
My phone no - [protected]
Airtel landline no - [protected]

Thanks,
Khush mutha

I forgot my mpin, so not able to use airtel money application. I don't remember the information i hd filled 4-5 yrs back (Dob, name). Please provide me with the details to regain my mpin. Help me so that i can operate my airtel money app. I don't really remember the details so i m unable to reset it. Help me with the above information. Looking forward for a positive reply.

Sir
I want to tell you about network problem in my village. You should check network.
Many villagers are porting in other network. I have compainy many time but no reponse.
I want to tell you, you should take action immedietly because genrator is close many i saw your eyes
Village-kuchera bazar, dist.- faizabad up pin code-224158
My no. [protected]

My bill plans were changed without consent & before costs were informed though requested.

What was discussed over the 'phone with an operator was for first advising me bill costs & if the 399/- plan allowed both my numbers under one billing plan like i had before & for costs inclusive of taxes to be advised before any changes were made.

However, they went ahead & changed the plans. Now they inform that the bill is rs.470.82/- per phone & that rental paid in advance would be forfeited. Clearly, this is cheating & deficiency of service.

I have purchased iphone 7 with airtel postpaid plan with 1 child plan in november, 2017 and from the day 3 i was facing iam getting only 2g internet and calls were dropped frequently. I have complaining about the issue from dec, 2017 to till date. I have tried everything airtel customer care team, backend network team and nearby airtel store persons told to do. But till date no one solved problem/issue faced by me. Iam unnecessarily asked to pay the postpaid bills without proper usage of data/calls. The customer care persons have requested to "please pay the bills for this time next time the problem wont arise" but no use they have been softly betrayed me for 8 months. Please help me legally against airtel for the suffering caused by them mentally.

Dear sir,
I am a customer of airtel up east circle, there is a problem on my number i. E. O/g call problem during national roaming via my airtel number [protected], when we want to call a number (Say x) not particularly via #airtel, we dial x number & call from my airtel number, after ring, x take the call to answer me, or just after received call for (X) 1second, suddenly call disconnected having error message "call ended". Actually this happens occasionally.

Hi airtel

This is fourth time i am complaining again signal issue you where are sure me i will get a signal once my query will resolve within 10 days but in my indore the signal is way out please help me answer your better service i was think to do portability but i am your customer last ten year so please think about this and provide police signal even i am not calling through this signal so internet to run is far away from airtel signal

Here is my address where the signal is happening problem pratap nagar o block new delhi nearby gulabi bagh thana please reach out to me[protected] this is my airtel number if you would be able to connect with me so that would be happy we can talk through this airtel signal so please please resolve my query and provide police signal in indo thanks