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C
complaintname
Aug 24, 2018
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My phone number's network is not coming. Till day before yesterday it was working, i was receiving messages also. And now its not coming.

My phone is there in international roaming. I just recharged day before yesterday with rs 300. And now its not working. I wanted to know why it is not working. Its having sufficient balance for roaming deduction of rs 99 then why the phone is not working. Please help me out on my issue.
Airtel customer support has been notified about the posted complaint.
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I want deactivate my number [protected] because my mobile was lost so that why i want close this number
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    P
    pranabandhu mahapatra
    from Pune, Maharashtra
    Aug 24, 2018
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    Address: 440015

    I am using prepaid airtel services. They have deducted rs35/-for desi beats on 12th august and rs35/- on 14th august for arena game without my consent. When i contact them, they said they have charged for desi beat and arena game and will not refund it. I have never request them to avail arena game and desi beats. My request is they should refund the amount and never charge without my consent.
    Regards
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      R
      rs898189
      from Saharsa, Bihar
      Aug 24, 2018
      Resolved
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      Resolved

      Address: 842001

      I was unnecessarily charged rs. 35.0 for musicslate service from airtel which i had not even subscribed. Transaction id for the same is : s[protected] on 23 august 2018 at 01:23 hours. My phone number from which balance is deducted is[protected]. Earlier also i was unnecessarily charged rs. 35.0 for lifestyle service that too i had not even subscribed. Transaction for that service is : n[protected] on 08 april 2018 at 11:45 hours. Do look into the issue seriously, and refund my balance at the earliest.

      With regards
      Rahul sharma
      Contact : [protected]
      Email : [protected]@gmail.com
      Aug 24, 2018
      Complaint marked as Resolved 
      I had mailed my queries to Nodal Officer and also messaged at their facebook page Airtel India. And my queries has been resolved within an hour. Thanks to Airtel Support.
      Airtel customer support has been notified about the posted complaint.
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      12 august ko [protected].. 120 ka recharge online kiya.par balance nahi aaya.aur 11 tarikh ko isi no par 200 ka recharge kiya.wo bhi nahi aaya.plz hamara balance hamko send karo.320 ka balance company ne diya hi nahi.airtel ka is vajahase bad impresson pad raha he.plz send me my money.thank you.
      Reply
      Dear sir/Man,
      My name is Shivam Chaurasiya. I live in small village Niwari pan sir there is no any tower so here not coming 3G, 4G network please sir help our villagers.
      Our pin code:487001 Madhya Pradesh
      If you want you can check network coverage online through oin code

      Thank you
      Reply
      2 airtel number didn't get the signal clearly in my area.
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        A
        aanchal balani
        from Delhi, Delhi
        Aug 24, 2018
        Resolved
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        Address: New Delhi, Delhi, 110034

        Hi,

        Today i received the message from vodafone that my port request is approved and by 11:30 pm on 23/08/2018 my number will be ported.

        When i checked around 12:30 am 24/08/2018 my old sim stopped working and my when i inserted my new sim i am getting message "mobile network not available", now currently my both sim are not working.

        Frankly speaking i am frustrated with the service that i am getting from you guys. My problem has doubled instead of getting resolved, as now my both sim are not working.

        If i call on customer care or go to airtel store they don't have any solution also. All they are saying is give it some time.

        Please make my number operational otherwise tell me who will be responsible for the loss that i will go through because of inactiveness of sim.

        Hoping this time my issue will be resolved

        My mobile number is: [protected]

        Thanks,
        Aanchal
        Aug 24, 2018
        Complaint marked as Resolved 
        Airtel customer support has been notified about the posted complaint.
        Aug 24, 2018
        Updated by aanchal balani         **I got my number ported from vodafone to airtel.
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          K
          kssooresh
          from Chennai, Tamil Nadu
          Aug 24, 2018
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          Address: Chennai, Tamil Nadu, 600061

          Dear sir i have done the mnp from vodafone to airtel. I have taken 399 plan and lost 3 months i have received the bill as 649 rental plan. I have already given the complaint that change the original plan as opted in the application. But still they have not changed rental plan and another bill was generated as 649/- rental plan. My number is[protected]. Pl help me take the action against them and return back the excess amount taken from me.
          Airtel customer support has been notified about the posted complaint.
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            D
            Dhanshree31
            from Noida, Uttar Pradesh
            Aug 23, 2018
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            Address: New Delhi, Delhi, 110034

            Hi Team

            My name is Dhanshree, unfortunately In an accident my iphone 7 plus screen was damaged then I registered a claim regarding the offer of Airtel secure to get repaired my phone.
            But the have rejected the claim saying it is under misterious sercumstances
            Please help me I am very concerned about it
            Also the customer care team of Airtel doesn’t know how to talk and they were using abusive language on call.
            What should I do I need to get my phone’s screem repaired.

            Please help me out it is very very disappointing.

            Regards
            Dhanshree Bindra
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              A
              Ankit Morya
              from Noida, Uttar Pradesh
              Aug 23, 2018
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              Dear,
              I recharged on my airtel no [protected] of rupees 509/- but after 4-5 days SIM card is not showing any network at any type of mobile. In this regarding i have called to customer care they replied me " BAAR BAAR CALL KERNE SE SAMSYA HALL THODA NA HO JAYEGI".for services i have paid 509/- so why i am not able to take the benefit or services of rupees 509/-.
              Kindy take a note for your reference and solve the problem. If not done i will take necessary legal action.
              Airtel customer support has been notified about the posted complaint.
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                A
                Ashuagarwal33
                from Delhi, Delhi
                Aug 23, 2018
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                Address: Jaipur, Rajasthan, 302019

                My account no [protected]. I disconnected my no and they told me refund my balance which is around 16, 000. Asked me cross cheque i sent cross cheque then they asked bank statement and said our account department required that i sent and till today no payment arrived. I chased several time and around 50 email chains i have as a evidence that they do not want to give my money back. Now it's 4 months. Could you please let me know how to proceed legal activities.
                Airtel customer support has been notified about the posted complaint.
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                  N
                  Nagendiran Subbaian
                  from Chengalpattu, Tamil Nadu
                  Aug 23, 2018
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                  On 18/07/2018, I was transffered Rs.149 to INB BHARTI AIRTEL, from My SBI /SB Ac.No.[protected] in ONLINE AIRTEL website via internet banking to recharge my mobile no [protected] vide SBI TAX. REF. NO.
                  [protected] IGADZJDRC8. AS the amount was debited my account & credited to above merchant on same day. But my mobile has not been recharged so far. Further the amount is not reversed back to my account on account of recharge failure. Please settle this amount to me immediatly.

                  [protected]@gmail.com
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                    M
                    [email protected]
                    from Mumbai, Maharashtra
                    Aug 23, 2018
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                    Address: Mumbai City, Maharashtra, 400058

                    Sir i am using airtel netwokr for my mobile network i have logged many complaints against network opreator that my network is not proper
                    it seems that they are not resolving my network issues and also not allowing me to change my network because of poor network quality
                    kindly resolve my complaint by allowing me to change my network

                    thanking you
                    manoj gala
                    Airtel customer support has been notified about the posted complaint.
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                      J
                      jayatig
                      from Mumbai, Maharashtra
                      Aug 23, 2018
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                      My bill plan Is of Rs. 349 which include Unlimited calls, 10GB data, 100 SMS per day, roaming incoming and outgoing calls free.
                      This month I have received the bill of 1052 which has the charges of the roaming calls, instead of free roaming calls I have been charged for roaming calls and sms. The customer care executives are not responding properly. They are not telling me what are the charges for.
                      My no is [protected].

                      Attaching the screenshot of the bill plan that I have already.
                      Airtel customer support has been notified about the posted complaint.
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                        H
                        Him P
                        from Noida, Uttar Pradesh
                        Aug 23, 2018
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                        Address: 560100

                        My address verification was done by a airtel executive last week, since then i have had 3rd temporary suspension on my phone.

                        Customer care at airtel are useless, can you pls help get contact from some one sensible and senior at airtel

                        Date of incident - 21-aug, 23-aug
                        Details - outgoing calls have been suspended
                        Resolution - restoration of service or full refund
                        Airtel customer support has been notified about the posted complaint.
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                          H
                          Hardik2897
                          from Pune, Maharashtra
                          Aug 23, 2018
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                          Address: Nagpur, Maharashtra, 440008

                          Airtel staff not responding for my glitch and even saying he will come today tomorrow as if we are ###.
                          This is not the way you give your customer service so please take appropriate and immediate step to slove my problem and take immediate action against that employee of yours
                          Number of executive-[protected]
                          Chapru nagar branch nagpur
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                            G
                            Gunjan Banerjee
                            from Kolkata, West Bengal
                            Aug 23, 2018
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                            Address: Hooghly, West Bengal, 712101

                            Dear sir/madam,
                            I previously used jio (Rs. 399 scheme) but there i faced some calling issue, i heared that airtel launched the same plan and also activated 149 scheme for 28 days (1gb/day =12 am to next 12 am+unlimited calls and 100 sms /day offer),. After that i recharged airtel for rs. 149. I saw 1 gb of my remaing data at 1 am, after that i slept. Next day morning at 8 am i saw my balance is 186 mb of 1 gb daily limit. I called customer care (121) but they told my they are unable to say when that data balance cut down. They tried to insist me that i consumed that 814 mb data after 1 am. So, airtel cheated me at the very first day of recharging. Jio never done thing. Infact in jio, data was valid till 12.30 am (30 min more that airtel).
                            Airtel customer support has been notified about the posted complaint.
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                              D
                              Dhani Bhovi
                              from Bengaluru, Karnataka
                              Aug 23, 2018
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                              Address: 560076

                              I have been using airtel almost 10years now. I have been complaining about the network issues near my home in btm layout. Airtle executives visited and told they cannot solve it as the signals are very low.in spite of it i was using and now they have disconnected my services as non payment of bill. My question here is if services are not provied or resolved why are they charging me for all these years and now they have disconnected my services. They are askin me to pay to get the connection back.

                              Please raise a complaint on the same.

                              Regards,
                              Dhananjaya h
                              Airtel customer support has been notified about the posted complaint.
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                                S
                                saartech
                                from Jalandhar, Punjab
                                Aug 23, 2018
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                                Address: 160002

                                Our complete office staff is using airtel mobiles with the numbers [protected], [protected], [protected], [protected] etc. Our office is in plot no. 417, industrial area phase ii, ramdarbar, chandigarh-160002. We are facing lot of problems with the network.

                                We request you to kindly see to it and resolve the issue otherwise we shall forcefully port our numbers to other service provider because non-availability of proper network does hamper our operations/work.

                                Regards

                                Rajnish
                                [protected]
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                                  S
                                  Sankar Ponnusamy
                                  Aug 23, 2018
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                                  Address: 600056
                                  Website: www.airtel.in

                                  Dear sir/madam,

                                  I have recharged for my airtel number for rs.2, 999/- on 19/08/2018 for international roaming packages for uae country.

                                  Transaction reference[protected]
                                  Mobile number - [protected].

                                  And i was followed up for this activation, but i have not received any response. I am spending around rs.10000 because of this issue.
                                  I need this to be actvated urgently without any delay.

                                  It is very disappointed with the company.

                                  Regards,
                                  Sankar
                                  Airtel customer support has been notified about the posted complaint.
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                                    B
                                    [email protected]
                                    from Chennai, Tamil Nadu
                                    Aug 23, 2018
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                                    I have ported my airtel postpaid karnataka number to airtel prepaid ap, since then i'm unable to recharge my number via app/website. Called customer care and got rude response irrespective of solution especially siva parvathi (Supervisior) spoke rudely and disconnected the call with out solution. I called cc morethan 20 times to get the issue fixed but not getting any response.
                                    Airtel customer support has been notified about the posted complaint.
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                                      P
                                      Pratheeksha Kanchiray
                                      from Shiggaon, Karnataka
                                      Aug 23, 2018
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                                      Address: Tumkur, Karnataka, 5720102
                                      Website: Airtel

                                      There is no network from past 5 days i have to switch off my phone everytime to get network and it will be there for a while. Very much dissatisfied with airtel network! As i am searching for a job, i have applied to many companies and i have given my airtel number. What if they can't reach me? Will the company be responsible for that? Not only one day network is not there from a week.
                                      Airtel customer support has been notified about the posted complaint.
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                                      No coverage in sirumugai Rayon nagar 641302.

                                      Only in advertisements coverage shows remote places.

                                      Fooling everyone.
                                      Reply
                                      Dear Sir,

                                      My mobile No. is [protected]. I have lost my SIM card. Please deactivate the SIM immediately, so that the same cannot be misutilized by some third persons.

                                      Yours,
                                      Yabase Antony.A
                                      Reply
                                      Hello team
                                      I have recharged through airtel app of 143, 558, 399 i didnt got any cashback.please i request you to resovle my issue.my airtel number which is linked to airtel app is [protected]
                                      Thank you
                                      Regards
                                      YASEEN
                                      Reply
                                      I seen add in newspapers
                                      After i message this number
                                      Now i give him 32000
                                      Now this person ask airtel refund 42000 only
                                      And he ask u pay more 10000 please help me he not refund
                                      This person number is [protected]
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                                        K
                                        Khushbudas
                                        from Kolkata, West Bengal
                                        Aug 23, 2018
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                                        Address: 700156
                                        Website: Airtel

                                        Hello sir,

                                        I am airtel postpaid customer. My airtel number is 759504*
                                        My current plan is rs 99 and i have 100 local minutes and 90 std minutes free as per the existing plan. I dont have any internet plan activated in my account and neither it support any internet.

                                        But, airtel postpaid has generated an amount of rs 460 on my airtel mobile when i am having free 77 minutes left in my local talk time and free 73 minutes left in my std quota. It should be only rs 99 + gst as per my current usage since i am left with free quota minutes still left with me for my current month usage

                                        Please find the snapshots for my current plan and current usage and help me on resolving this grievance. Airtel customer care is of no help since helpline never redirects me to any customer representative for complaining on this issue. Pleas help me to solve this.
                                        Airtel customer support has been notified about the posted complaint.
                                        Aug 23, 2018
                                        Updated by Khushbudas                                         Hello Sir,

                                        Please find my current usage and plan details snapshot from Airtel.

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