Airtel Complaints & Reviews

Dear concern,

I have recharged on 27 and 28 jul 18 from airtel.in on both day amount (199rs) was deducted from my account but recharged benefit not received, no refund yet received. After calling customer for 35 to 45 times writing mails still there is no solution.

Bank has already confirmed with complaint number transaction details for both the truncation were successful towards merchant (Airtel) and provided reference for the same, but airtel people still providing any reference numbers they calling and irrigating asking same problem again and again.

Airtel do not have knowledge bale person they even not take responsibility of there online gateway service providers, for there glitch work.

Transaction id :

Transacion id : amount : mr_id
[protected]/- [protected]
[protected]/- [protected]

Hi,

I am writing to bring to your attention a serious issue about internet access on my handsets and hotspot. Since day before yesterday my internet has stopped working. I stay in gurgaon, dlf phase 3 after reaching home it shows no internet access. Its pathetic that i cannot use any device. I have my office work, i wont able to book cabs because of your pathetic network. Till now it hasn't resolve. I port my number from vodafone to airtel. Its been 2 days but no action is taken against my query. If you guys cannot give best service so kindly don't tell to customers also that you are the best service provider.

Hi,
I got a call from a lady from airtel ([protected]) asking me to port my number to airtel. When my number is already on airtel from past 2 months. I usually get 3 to 6 calls a day for mnp from airtel. I asked the lady why are you calling so many times when my number is already on airtel. Then she started shouting and told shut your mouth and keep the phone. What a great reputation of airtel.

Hi, i had disconnected airtel dongle number [protected] on may 4th 2018 and got a written communication (Email attached) saying services will be disconnected. After that manager from airtel called and they told they will resolve the issue and provide 15 days free service and would not be charging any bill. They have not disconnected the dongle and have charged a monthly rental for june and they are asking me to pay a bill of 950+. First of all i have not used any data (Why should i pay the bill for what i have not used).
I got to know that the dongle is not disconnected when i got a call from executive saying i need to make a final bill payment and airtel dongle is still active. Again once i called the customer care then they have raised a request for cancellation again on 28-june-2018 and sent an email.

Now they are saying i have to pay the bill as waive of is not possible as it is already disconnected. Is it my problem or airtel to resolve this issue.

Kindly resolve this issue.

Attaching all the email conversations

I have been using airtel since5 years. Yesterday morning by 10am my sim started showing no service. The sim was working at 8am and later it just started showing no service and i didn’t even take out the sim before that. I tried everything and then contacted the customer care. The person told me that my sim is active from their side and that i might have to get a duplicate sim from the airtel store. One of my friends had a similar problem and he later ported the sim. I am a doctor and i lost my one working day due this issue. I did nothing wrong from my side.

I have been using multiple airtel post paid mobile, land line, broadband dth for years together.
Since last 1 year from july 2017, my land line no [protected] bill plan keep on changing from 499 to 699 and now 899 without any consent from my end and bill keep on pilling up without any resolution despite my several request and call to airtel. Every time i am being harassed with bill payment and now it's completely disconnected due to nonpayment of bill.
Also to note, all the commitment made call never translate in to reality rather applied at their own will. The quality of service have been detoriated like never before. Most of the time broadband doesnt work. Dealing from call centre is absolutely unacceptable.
I need this to be resolved and i want my bill plan to reverse to original and settle by adjusting the additional amount taken from me which i dont use and i don't want but i have paid till may 2018 from july 2017. I will clear balance amount and disconnect the broadband and landline. It's a hopeless company now.
The same case with post paid mobile bill plan. They commit something but the bill comes different and bill plan is different. The customer care guys never admit nor resolve anything. They simply confuse and exploit the customer..
The 4g from airtel is a fraud.. Just fool the customer. Never found working as commited and when complained, try to fool the customer by their hippocratic deal. I also want to surrender all post paid connections and move to other service provider.

This now too much with airtel and it's time to exit.
Pls resolve my concerns within a week and close all bills.
Regards
Prasant ray.
[protected]

I am not able to send any sms from my no. [protected] still i have unlimited pack of rs 448 and i also have my main balance... And what the hell ur are doing i am trying to call the customer care from last five days but u reject my call again and again... Is u don't want ur customer stay with u ok i[censored] don't want that then i going to my all airtel no. To any other network and also convinced my all friends to left your network

There is no proper communication of your toll free number of auto recorder sound.. Any amount is speaking either in words or in digit but not in proper way..
It is lyk you are doing this intentionally so that customer misguided.. Disgusting system..
Without taking proper feedback, you have auto recorder voice uploaded... So kindly clarify dth yearly pack.. I am not getting it properly through your toll free number..

No one is responding calls for long time, in last month dth connection got disconnected 3 trice which i was not able to use. My all money got wasted.
Now this is the 4th time that i m trying to complain and they are asking money for no reason product is under warranty. Customer care girl name is harshali. Without taking my complaint she has disconnected my call. Very pathetic and frustative service by airtel.

All services barred on my mobile number. Airtel NDNC Team saying you made a promotional call on[protected], 10:06 hrs but no call is made from my side on given date and time.

Kindly note i am using my number last 5 years and its been completely and strictly for personal use only. Please help me to resolve the issue and unblocking the number.

In any case my number hacked for any kind of commercial misuse. Airtel should help me and other to get prevent such kind of fraud instead of just blocking the number without providing solution.

I have recharged my 10:15am 03/08/2018 rs399 on my airtel number [protected] through idbi debit card it showed transcation failed but my money deducted and then i try once again at 10:21 once again and its done so total money deductected 798 but recharege amount 399 not refunded to me kindly refund me airtel with thanks !!

There is no internet on my number [protected] & it is a billing number.
Airtel team is not in the position to provide why internet was enabled on this number, as there is no written nor any voice call to activate the internet on this number.
This number is running for 5 years without internet & now airtel has charged the internet abruptly on this number, it indicates that the aritel like to reduce the customer base for billing, but why charge customer abruptly for the service not used by the customer?

Sir, my name is subhadip pramanik, and my airtel mob no. [protected], my complain is my airtel registration name is wrong here, my orginal name subhadip, not shubhadip, actually my frist aadhar name had to be wrong, but i re verified my aadhar name, and changed the name, i was to do upgraded covered 2g to4g sim (Airtel), but did not gone the same problems. Please help me sir...

Sr no. 86907792
I have 02 postpaid mobile nos. Of airtel,
Both the handsets are used by me. On fateful day of 08th july 2018 around 12.15 pm, i lost my mobile having one of the sim. Request to block the sim was given around 12.40 pm. Subsequently i applied for new sim and new sim was operational by 10th july 2018 and sms service on it was started on 11th july 2018. It seems that i had mobile had tracking function on and alternate no was stored so that once new sim is inserted in lost hand sent, sms will be sent to it with new users no.
It seems that this functionality not worked well and it has assumed my blocking of no as trigger point to send sms across. As per record, 3673 sms were sent (From 01.42 pm to 10.32 pm) to other nos. @ 01 sms every 08 sec. Similar way 3672 message (From 2.48 pm to 10.23 pm) were sent to cug @ 01 sms every 08 sec. It continued till 11th july till no was dead and stopped once it was made operational. It seems software glitch and lead to undue charges to me.

Total charge of rs. 7245 of sms...

When i got a new braodband connection from airtel in october 2017, i opted for 6+1 month plan according to which i had made payment for 6 month service in advance and the service was to be provided for 6+1 months (Total 7 months). But airtel authority updated my profile as monthly rental plan instead of the plan i opted for and has charged me rs. 2010 additionally as a due amount even though i have made my payments in advance. Because of this mistake, my outgoing services are now barred.
After 5 months long discussions and yelling i finally got to talk to the airtel finance team (Nishcitha, imraan khan, rajesh khanna) and they assured that the waiver off for rs.2010 will be processed and acknowledged the same in an email 10 days ago. The waiver off has not been processed yet and my outgoing services are still barred.

I buy a new airtel number and activated 4g net pack, but from the first day till now i didn't get the 4g speed in my area. Infact 3g speed is also very bad. I checked on airtel speed that shows in this area ten 4g&3g towers are active, then why i can't get the speed properly. And if there is no service in my area then why the hell airtel store vender recharge 4g plan, they simply fool us. And worst part is when i keep on trying to connect with customer service that also not connected.

My airtel number is [protected]. I activated international pack for kenya for rs. 3999/- which included 3 gb. I was having bad experience, unable to utilize data and also unable to use calls due to bad signals.

Can somebody clarify, what this charges of rs. 3999/ for, if consumer unable to use the services. At the same time, during transition to dubai, some packs have been activated without asking customer and also additional charges on calls.

This is totally ridiculous, unable to understand. Your customer executives are unable to provide answer to this. I have made two calls and two executives have different opinion. One says, extra charges have been put during transition over and above the packs and will be waived. Another says no! Bill is right. This is simply not understandable.

Dear team,

Airtel dth is making false charges on my dth account since last three months.

1. I upgraded my base pack from 199 to 300 last month. But they charges 315 as base pack value was changed without any notification.

2. After my recharge of base pack, airtel dth charges me 15 inr. Customer care representative said, my account was suspended as i have used my balance and have not recharged my account in advance. They charging me this way since last three months.

Request you to escalate this issue to proper authority to fix this issue. So many customers like me are cheated this way.

Prayer for reverse my amount of rs 10000/- in my airtel payment bank no-[protected]
Dear sir,
I am send money in your bhim apps that transaction amount 10000/- traction id [protected] and account no is[protected] date 07/08/2018 but the amount is not created in the bank account. Please verify this transaction and why the amount not credit please in form me.

My sim card not able to access network properly in my house, it frquently losst connection due to this m not able to access internet as well as not able to make calls properly.. I have registered complaints many times but still no one from network team has visited yet.. Kindly find the network complaint details below:-
Thank you for contacting airtel! Reference no. 87001635 has been registered on 09-aug-2018 19:50:10 for your airtel mobile. Our network team will work on the issue and update you within 4 days..
Itss already 4days passed.. Kindly help multiple users are impacted :- in same premises..