Airtel Complaints & Reviews

I have complained thrice on customer care (198), whenever I make calls on bsnl landline numbers, the call is not initiated. I have complaint thrice but the customer care is so irresponsible they are very rude they say that fault is not from our side.
Its been 3 months my problem has not been resolved.

Mai jab bhi koi landline number pe call karta hu tab call lagta nahi hai.
Maine customer care par call kia toh unka ye kehna hai ki problen jald hi resolve hojayegi aur ye 3 mahine se resolve nahi hui.
Mere fone me balance bhi hai aur fir bhi call lag nahi parhe.
Customer care wale rukne ki kehdete
Kehdete thode din wait kriye
Kitna wait krega aadmi
Apne zaroori kam rok de ky.

I recharge my number with 448 INR but while recharge I had done a typing error due to which recharge was done on a wrong number.
I called at customer care but they said that they are unable to do anything.
Since I have transaction id and payment proof thus I require either refund or transfer the recharge from wrong number to right number.
Date: 9 August 2018
Time: 7:15 PM

Dear sir,

I informed to you that I SUBHANKAR SAHA . Employee OF DISHNET WIRELEES LIMITED (AIRCEL). MY UAN number[protected]. When I Withdrawn MY PF Balance. HERE I show that fir YourSIGHT PF CONTRIBUTION AS AIRTEL EMPLOYEE. BUT I am Not Working InYOUR COMPANY .

SO That reason I am unable to withdrawn MY BALANCE. PLEASE Look into this matter. AND before ANY STEP please call me.

THANKS

SUBHANKAR SAHA

[protected]

saha.[protected]@gmail.com

I have given my request on 6th August 2018 at 'Ground Floor, Real Tech Park, Sector-17 Vashi Navi Mumbai-400705 to one of your customer care officer her Name is POOJA had told me that I will get my number migrate in working 3 days from request.

Now, Today is Thursday and TAT already end however I am not get migrate my number from postpaid to Prepaid. When I called one of your customer care officer on his name is " PALWINDER SINGH" saying that we do not have get any request from your side. Even the person has asked too many question to verify that I am a true customer.

Why your company made this kind of policy that " your organization structure is only verify the customer detail but If customer ask your officer verification that this the right person of your company or not then your representative refuse that our company policy is not to share the detail with customer."

This is absolute ridicules policy from your company customer care officer. Who is verify on call our data on phone.

Kindly request you to understand our problem related migration my number from postpaid to prepaid.

Hi,

Recently i ported my prepaid network from vodafone to airtel. I got message that number will be porting to airtel on 07/08/2018 (Dd/mm/yyyy) but till now i am facing issue to activate my number. Always it is showing as no service. I went to nearest airtel store to check with the status. They are responding like it will activate tomorrow and tomorrow. I went there thrice and i got the same reply from the executive.

Suddenly on 7th aug, 2018, the airtel sim on my phone stopped working. Initially thought it might be a phone problem. Restarted phone several times, changed sim slot, tried it in another phone, tried stopping other services like wifi. All of no use.
All this without any intimation from airtel. I was about to receive important calls and messages on this number. Lost peace of mind due to this carelesness.

I would like signals on my phone be restored as soon as possible, and additionally they need to compensate for loss of peace of mind, and loss of opportunity due to missed communication during the period.

I'm currently in uk. I arrived from india a few months back.. I've subscribed to airtel's 3999 ir roaming pack for uk and my phone has stopped working all of a sudden. I'm missing crucial business phone calls. My mails to airtel have gone unanswered. I'm sick and tired of this company. Please resolve asap. Not only will i not pay this subscription pack, i will take you to consumer court for loss of business. Not to mention pull the plug on all three airtel services that i currently use.

Last Tuesday I used my airtel app to recharge of rs 594 and then guess what, it never came. but the money was deducted from the account, I even received a text saying that recharge was done successfully, I thought it might take some time but I don’t think it should take more than 2 day so help. Thank you

Airtel mobile : [protected]
Charged rs.76, 128 for roaming usage in montenegro (Europe)

I was traveling to uk, belgrade, montenegro and dubrovnik between 07.07.2018 to 17.07.2018. I order to use my mobile service, i had activated a roaming pack of rs.3999 fixed charge for a month. This pack included call charges, sms and data services.
While i was in montenegro, i received an sms from airtel that my usage had incurred up to rs.76, 128.

When airtel customer service was contacted they replied saying that montenegro was not included in the roaming pack as we had not mentioned while activating the pack.
However i received full network coverage in montenegro along with data services which i used.
Now we informed them that no message as received informing me in advance about the call, sms and data usage charges would be as per network charges in montenegro.
If i would have received a message beforehand informing me about the usage charges in montenegro, i would have used my mobile services sparingly.
Another point is that a message was sent directly when the usage reached rs.76, 128.
At least they should have sent a message when a usage reached rs.10000.
My average monthly bill is between rs. 3000 to 6000. So they should have warned me through sms about my usage. I was in a foreign country and did not have access to to mobile services.
Apart from speaking to various customer service agents at airtel an e-mail was also sent to their appellate department.
They are refusing to reverse these charges.
Kindly help me in resolving this issue.

Thanking you.
Ojas mehta
[protected]

I have recharged my airtel mobile number on 26th june 2018. The amount have been deducted from my account on behalf of airtelbharti but the recharge was not done. When incuired from the customer service they clearly ignore the call and start giving the excuses. They are not even registering my complaint. My mobile number is :- [protected].
Recharge amount is : 558/-
Till date their is no information about the status of the recharge.
Please look into the matter.

Hi,

I have taken handset accident protection claim service from airtel. I pay premium every month more than a year. And on 4th august my handset was in my upper pocket i bend down to pick up my remote and it slip from my pocket and got broken.

Now airtel guys are saying we cannot address your claim because your handset is broken because of not proper care. I am just wondring if these guys are not considering accidental damage then why anyone should take this plan.

Its a scam from airtel and i want this service should be stopped for everyone so that no one else get cheated by these fraud.

I recently got a 4g sim replacement for my mobile number [protected] and since then i am unable to send or receive sms. I tried calling their customer care however it seemed there is nobody to attend my call as i was made to listen to recorded advertisements for 5 minutes after which i hung up. Now that i can't receive any messages i am unable to complete any online transactions that require otp through sms as this is my primary number.

Airtel is deducting rupees 35 whenever i recharge my prepaid. I have no idea what icon service is and they have been deducting my balance for it for last three months.

I have tried contacting customer support however a
It is a pathetic support line as usual. You spend hours and end up with no help. All i could hear is press 1 press 2 press 3.

I have found a best way to get rid of all this is nothing but stop using such worst service.

I have airtel prepaid mobile number [protected] for which i was given special offer of rs. 199 (1gb 4g data and unlimited calls). On 9th august i tried to recharge the same from tapzo and payment option i selected as debit card but i got error message saying something like - transaction failed due to server connectivity issue. As i needed data urgently that time, i tried to recharge the same from paytm option. Now that time the recharge was successful, i got successful recharge message as well as cashback message for paytm immediately. I got a message that tapzo has been debited with amount 199 for mobile rechange and immediately after that i got another success message from airtel saying that the recharge was successful. When i called up customer care service to check why for failed transaction i got success message and amount got charged from tapzo wallet i got a pathetic response.

I am requesting can you please extend another 28 days for the same plan. Please help on this issue.

Money is getting deducted from my airtel prepaid account at night time while i am sleeping due to the above stated spam messages. I want it to be stopped. This has been going on since last two nights. And i'm pretty sure i have not started any service or done anything else to get money from my mobile account to reduce. Kindly look into this matter and resolve it.

Dear sir

I have a airtel number ([protected]) since 2010 & i have a faith with airtel but i really disappointed to carry on with airtel, because on 6th august i recharge rs 399 through my axis bank debit card but airtel wrongly debit twice.

Rs 399 extra deduct from my account. Account.

Please refund at early at possible to continuing a good relation.

From last many months I had given multiple complaints about network issue but nothing happen.
Now from two days new mess was started by Airtel I.e. push message for charged service which got pop up every 5 min. Want to Request and intimate Airtel that if any charges were made I will go for legal case against them.

This is related to my airtel number [protected]. I have been charged unfairly by airtel for 400/- rs for a service which i have not subscribed for.

Despite of having multiple calls to customer care and nails sent to [protected]@in. Airtel.com, the problem has not yet resolved.

- have been charged 399/- for airtel secure service for which i made continuous calls on each days to customer care and was assured that no charges will be there on my account.

- when i moved my plan from 499/- to 299/-, i was told i will be given 100/- discount on monthly basis to reduce the plan to 199/- as well as an instant discount of 230/- to cover off taxes for request by your executive not to have me moved into prepaid... However this wasn’t shown on my bill for this month. Was it just to ensure that you can these charges and feel people may not check their bills and you can get anything you want... The same is the case with my other number [protected]

I am airtel user and have been using airtel gsm prepaid, postpaid, broadband as well as dth. I subscribed to airtel secure service after seeing much hyped advertisements on tv. The mere fact that my phone is already under warranty, i had an extra out cover and tampered glass on my phone, and i still decided to invest in it's insurance clearly shows how much i am concerned about my phone and take care of it.
On 01/aug/2018 i was going to office while my phone fell off while i was trying to keep my phone in my pocket due to the bad condition of the road outside my house and my handset fell down and the touchscreen developed cracks. I filed a claim using the airtel website and submitted my claim on the same day.
Now after 3-4 days i received an email and call from them saying claim rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property. Upon asking by me "how you are supposed to handle the phone while it wasn't my fault while i was keeping the phone in my pocket and due to the surface which was not proper i lost my balance a bit and the phone fell off? They could not provide me a proper justification. My phone did have an outer cover as well as extra tampered glass to protect it from a damage in case of minor impact by felling down. The screen broke as it was a major impact. This was completely ridiculous excuse for not keeping the promise and providing a service for which they are charging me every month. I want somebody"logical" to immediately look into this and arrange to get the phone repaired and delivered to me at the earliest failing which i would be left with no other option than to proceed with the legal proceeding to safeguard my rights as a consumer and get the service for which i am being charged and am in a contract with airtel.

I have filed a complain against airtel in to the consumer court. Attached is an acknowledgement slip. I also have all your recordings to ensure that i will track this case to the completion.
Also i am collecting all the details of those customers with whom you have done this similar cheating/fraud to present a strong case in the court. Failure to answer resolving this will result to a legal notice being issued to bharati airtel limited.

Regards,
Abhishek dashora
+91- [protected]

I have recharged to rs.558/- pack for 82 days on 22 july and the credit of same should happen on 6th august 18, but it was not happened and i could not use the internet facility since the previous pack was expired on 5th august. Even i try to recharge with another pack it was not possible. Response from airtel is very slow and they won't even bother about customers. I wasted money on consuming internet directly without a package. I emailed to 121 customer care they told it will be resolved soon by 2 days; again upon inquiry they mentioned a need of another 72 hours to resolve issue. The transaction reference number is cbnrv[protected]