Airtel Complaints & Reviews

Hi airtel team,
This is mahipal kambhampati and bearing airtel connection since 28-mar-2013. On monthly basis i am facing recharge issues in prepaid which was escalated to airtel several times. During that time i had a discussion with your airtel executive team they have said about convert to postpaid and they are ready to provide rs 499 plan. But from the day one i am facing signal issues and call drops in the network and i am unable to use internet and phone for calling. Which i have complained to 198 but they could not fix my problem. I am staying near lakdikapool which is the centre of greater city of hyderabad.
My sim is activated on 20 jun 2017
On one day i have called airtel team mahesh he has said there is some signal issue which cannot be fixed if you are not satisfied with our service you can again go back to prepaid. But in prepaid i do not have this offer. Requesting airtel to look into this issue and do needful.
Today also i have tried calling customer service executive they said they are working how many years or months it will take to resolve a problem with in hyderabad city.
Attached a mail from network team saying they are working the mail was sent on 16 jul 17.

I have requested for moblile number porting due to poor signal strength in my area. I have completed more than 90 days on the aietel network.
And my mobile no activeted with airtel on 27-dec 2017.
Airtel rejected my mnp request by saying not completed 90 days on their network. So please help us to resolve this
The other deatils like customer care response mail and sms received by them are attached.

Please take this as complaint.

While working a glass of water accidentally spilled over my phone and other documents. The phone kept working but somehow after few days the screen started shaking/rolling. I was told by service centre that this is due to slight ingress of moisture and the screen needs replacement. Inspite of speaking and providing all documents i was told that this accidental spillage of water is not covered. Whereas in the supporting video on my airtel site shows that accidental spillage of water is covered under insurance.

I feel airtel is just paying with its customers and all this free insurance cover with postpaid 499 plan etc are business gimmicks.

Can any one from airtel secure understand me what is "accidental damage".
My phone drops from the hand and screen got damaged. Isn't it "accidental damage"?

Why the dropping of phone is not covered under "accidental damage".

Pls don't make fool to your customer by false promise & advertisement.

No one drop phone intentionally its an accident only.

Hi officer,

Yet again airtel has cheated us with wrong promise - for credit adjustment of rs-500/.

Today i have received call from cc team from airtel.

Regarding credit adjustment - he has told that credit adjustment can not been done.

Being an no.1 telecom company in india, cheating customers with wrong promises

I have written proof for your promise & recording for not make it. If credit adjustment is not done.

I am so surprised this morning when i saw a message that there was a deduction of rs.35 from my airtel account on the name of vemes service selected and which will renew automatically after 7 days. When i called airtel that what is this service about, the reply i found this is just a service you select when a msg come to you with yes or no option. My question is does airtel has degraded it's services to this level that it has to deduct money from customers' account without there consent. Or it is airtel's any trick to cover losses suffered from jio. Your customer executive doesn't even know what is vemes service. It's a big shame.

On 07.08.2018, airtel mobile services had added some sports video services without my consent and rs. 60 was deducted towards the same. Again on 08.08.2018 at 02.36 a. M. I received a message that some fitonza service has been activated and will be renewed after validity expiry.
Without my request, why are these services being added and amount being deducted from my account? Such arbitrary action of the airtel mobile services in un-acceptable.
Kind intervention in the matter is solicited to resolve this matter and arrange for refund of the amount un-authorisedly deducted from my account.
Thank you.

Hi. I m aaromalm. S, i m an airtel user from 5 years but from few days i m getting msgs from a$tfarot day (Call cost rs 0.00 and duration 0.00 and it's very much annoying and irritating. I had blocked this but still i m getting message. I have contacted costumer care so many times but they said they can't resolve this issue. Don't now what to do. I m so worried that... My cell no. Has been blocked or something plz help me out if this.

Adofgames service has been activated @ rs25.0 for 7day (S). Txn id s[protected], 08aug18 02:27. Service will be renewed after validity expiry. To use, click http://vas.adofgames.com/airtel/message/activation (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

Adofgames service has been activated @ rs120.0 for 30day (S). Txn id s[protected], 25jun18 08:54. Service will be renewed after validity expiry. To use, click http://vas.adofgames.com/airtel/message/activation (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

Dindoclub service has been activated @ rs35.0 for 7day (S). Txn id n[protected], 02jul18 09:37. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223. More services, call 56789 or click http://56789.airtel.in

Was charged randomly, even though i didn't want these services. Immediately deactivated it using the said process, but no refund has been made. Please see to it. And that it doesn't happen anymore.

I recharged my airtel prepaid number [protected] with rs 508.
The correct tariff amount is rs 509.
I did this recharge today itself and the transaction id is 30674598.
I got the message of a successful transaction but until now where the balance is credited is not shown.
Please check this issue and resolve as early as possible.
My mail id is [protected]@gmail.com

I had requested for extension on29/07 to airtel on 30th morning morning get message foe deactivation. On 30th afternoon iget message for activationfrom 30th. Again on 31st morning iget message for deactivation. Again on 31st afternoon i get message for activation after my interference. Again on 6th aug. I get message for extension from 6th aug. My previous safe custody period was to be over by 30th/31st july. No answer to my repeated complaints to ensure safe custody extension from 30th july.
The bill upto 1st aug. Shows one time custody charges of rs 295/ it does not mention the period for which it is chaged and the services. Again no specific reply to my repeated complaints.
Airtel seem to be sending only automated messages and their different messages are all contradictory thus creating nuisance for customers.
Please help me get specific coordinated reply.
Poonam gupta

Dear customer service,
I am giridhari nahak, using airtel mobile no [protected], the sports video pack service was activated in my airtel no without my knowledge, and i did not activate from my side which costs 75 rs per 15 days.in this way total 375 rupees deducted from my no. Recharge was happening from hdfc credit card smart pay app every month.
Service pack was activated im 22 may 2018, which i deactivated on 7 aug 2018, after i check my balance.

I have been an airtel customer for nearly ten years. I use a mobile, broadband and dth from airtel.
This month i got a shocker of a postpaid bill from them. They have charged me international roaming charges of 3000... Twice!!!

I was travelling to europe. I was transitting through frankfurt. All i did was switch on my phone at when i landed and connected it to the airport wifi. These guys just load some international roaming and charge 3k. Not once... Twice!!!. I didn't even get a warning saying they are going to charge me!!! I was using a local simcard in europe. I didn't even use the airtel. I got a 6k extra on my bill.

This is daylight robbery... I am going to tell me entire family to switch to some other network. Not that airtel would care... Aim sure they have a large enough customer base. Iam fine with these guys resolving my issue. I have spoken to the customer care twice. Each time they tell me they will resolve the bill in 48 hours. My bill due date was the day before. I paid the amount after deducting what i think is the disputed amount. Now i have already started getting a reminder when i make outgoing calls that my bill hasn't been paid... This is nothing short of extortion in addition to harassment...

Hi,

Subject: regarding network connectivity
Date: 7th aug 2018

I'm using airtel dongle for the network connection. We are facing severe network connectivity issue in our are (Chennai - karapakkam). It is not at all crossing 20kbps. I am not able to work because of this. Kindly do consider this complaint and please try to resolve this issue as soon as possible.

Tia

I am using Airtel from last 4 years. I have also told the customer care centre for many a times to provide good network in our area but they are just ignoring me. There is network for dialing and recieving calls but not internet network not even for 2G. So please help me. Sir I have recharged with a plan of ₹400 where i get daily 1.5GB but i cannot even use 10% of it i have to go out of my house to find the network. Sir please help.
Thank you

I have done online payment towards recharge of DT amounting to Rs. 250/- around 7.30 am on 28 Jul 2018 for Digital TV ID [protected]. The transaction ID is[protected].

However, could'nt view the channels and I called to customer care and enquired and was told that the recharge process was not complete and the recharge amount will be credited to account. Received mail giving reference of the complaint - Reference No.78248711.

He asked me to recharge with min. amount of Rs.150/- again, which I did on 29 Jul 2018.

When I called to customer care number, I am being told that they will solve the problem shortly. I Would like to know what is the time limit you have fixed for short in your policy. It is really pathetic to know Company of such repute is doing so cheap business.

I would circulate this matter in the internet..

Icon service has been automatically activated in my phone without any prior notification. I do not know what kind of service this is and i do not want any kind of services like that.
The services deducted rs 35 instantly. Refund the money wrongfully deducted from my account.
This type of service is not expected from airtel correct your mistake

Hi all,

From last 3 months i am receiving a bill for another airtel postpaid customer along with password. The worst part is the customer for whom i am receiving the bill is a female customer. I am so scared that if someone would have received the bill details they would have misused it. I am also scared that i also get an email all the time that my bill is due which is not the case as i pay my bills on time.

Date of incident - from june till today - i have received someone else bill
Resolution - refund.
My bill number-[protected]

Sir, internet speed of Airtel 4G network is very poor/slow. I am facing this problem since 2 months and I have already compliant regarding this issue but problem still persist. I am using airtel postpaid connection and pay Rs. 900 approx per month. I am unable to use data provided by airtel. The same problem are being faced by colleagues.Psehelp

I am shilpa Neelesh residing peenya 2nd stage Bangalore north 560091 and I am using a sim card of airtel mobile number [protected] its calls are been barred saying I had used commercial communication but as such I have not used any commercial communication and the number which you are suggesting is [protected] this number does not belongs to me so I request you to kindly release my number [protected]