Airtel Complaints & Reviews

This is about my mother's prepaid no. I had got 3 recharges done: for 100 rupees on on july 28, and for 10 and 100 rupees on july 30, 2018 respectively. The sms after the first recharge said 'recharge failed'. After the second recharge that i made with a different debit card for 10 rupee, the sms said 'successful'. So i put another 100. Today is aug 2. Voice message on her phone again is 'your pack has expired. Please recharge...'. The recharge was done online. Please resolve the issue soonest because my mother is not able to make calls. And i would like to know where the recharge amount has simply vanished.

Issue in network was being faced from the last 6 months besides continuous complaints filed about the issue to the customer care but no fruitful outcome was obtained. I was assured by costumer care executives everytime but I got no solution. At last, I asked them to resolve the issue otherwise I will not pay the bill. They suspend my outgoing and incoming & have charged me for the non utilized services. Now I have been asked to pay a sum of rs 1900 for the services I haven't used.

After seeing the flat 100rs offer in MYAIRTEL app.I paid my bescom bill of above 600rs..While the offer needed min of 200rs transaction.Though it was my first airtel money transaction i satisfied all the company terms on this offer..They mentioned in there terms that the cashback will be credited within 3 working days..But today it is already a 8th working day after the recharge..No cashback credited..If the company is not willing to credit cashbacks!!Y it is showing off??Now i want the cashback..I thought it was though a reputed company but they disappointed me.I request the higher authorities to take action on these kind of fraud offers..

I have a lapu sim & i am purchase a morpho device from airtel sales manger i am paid 1100 rupees when he supply the morpho it is not connected my any android device the sales representative said i am changed it but after 4 month
He dont return morpho device this matter is also known teamleader and tm but he didnot want to return then i am decide to stop my airtel selling counter lot of call he did not receive my phone please help me any one
My lapu no is [protected]
Manager sales no is [protected] he dont respond to return my morpho device
Last 4 months
My mobile no is [protected]
My lapu no is [protected]

I was asked by the airtel agent to take their plan as it will cover mobile damage for a year. I took their plan and unfortunately my i phone got damaged accidently. Now when i claimed they rejected initially my claim and when follow up through mail and over phone they again accepted and asked me they will pick my handset from my home within 21days. Now when asked they said its is been rejected. Please take the necessary action against this fraud company and their false promises.

Thanks & regards
Shishir swain

Recharge of rs 49 gives additional 3gb data with validity as that o[censored]nlimited pack. It is clearly shown in my airtel app. But since last three consecutive recharges of rs 49, airtel gives me this pack valid only upto 12 am in night. They loot 3 gb data continously on my number. i called customer care but they say you have consumed.These are the biggest looters.

Today airtel rejected my port request (Mobile no. [protected]) 2nd time giving reason of outstanding dues. This is to inform you that i already paid advance & my account is showing 486.89 credit balance. Moreover i have paid rs.3000 towards security deposit amount while taking this connection.
1. Rs.1000 chq no.211905 citi bank - against new connection
2. Rs.2000 chq no.224720 citi bank - national rooming deposit
Now onward don't reject my port request as you have sufficient security deposit balance to settle my outstanding if any.

Ye chore sim swap ke bhi 30 rs. Charge lete hai. Vo bhi airtel store mai. Upar se inka koi manager aya hota hai office mai sahil mahajan vo kehta hai sim swap ke to charge lgte hai. Ye kutte log apni jeeb mai paise daalte hai or airtel company walo ne in logo ko apne store mai bithaya huya hai. Aise ghtiya manager rkhe huye hai

Below message is come in mobile number [protected]

And i am activate offer for 28 day, but after 7 days this offer is over., because today i have call to my friend and 1rs. Charge for call

Then i request to please remaining days scheme activate on my number.

— sms —
Rs 94
Unlimited local, std and roaming calls
Along with 100 sms/day and 1gb data
For 28 days. For non-commercial use
T&c apply.
—

I am holding the airtel sim vide mobile no [protected] of himachal pradesh. But now i am in coimbatore (Tamil nadu). Outgoing massage in my sim is not going last two months. I have given so many complaint by telephonic but no action will be taken till date by the company. I am also going to airtel stores in coimbatore, but they did not solve the problem and told me online complaints. I request to airtel please solve the problem as early as possible, if not, i will port the number to other company,

This is subhash chand, i have been using this no.[protected], [protected] since 2017, after recharging with rs. 448, network as well as data issue is there. I called to your customer care many times but still no one resolve my problem instead of resolving it, they cut my call too. Due to this network and data issue i am not able to do my daily work which are on urgent basis.
During any urgent call it shows emergency and during data usage, the network speed is not adequate.

Kindly take immediate action against it.

I feel very regret to inform you that my aitel internet speed is damn too slow even i cant download my 10 mb video within seconds.
I am very disappointed with your services.
Please provide me high speed internet otherwise i would like to change my sim card into other company.
Look into this matter & do needful steps.
Regards,
Your customer.

Dear sir,

From my father sbi account on 30.07.2018 debit total amount of rs. 64494/- through below transcation with out any indimation

Othpg 916686 citrusp*olacabs
Othpg 916686 citrusp*olacabs
Othpg 916686 citrusp*olacabs
Othpg 916686 citrusp*olacabs
Othpg 421057 airtelmony

Kindly cancel these trnsaction and refund the amount. Kindly do needful

Regards,
Ranjith r r
[protected]

I have a problem in cashback oriented.

I was recharged for my another mobile number, on 1-aug-18, via my airtel app.in this my offer is above recharge 50 rupees and get cashback upto 50 rupees..

I was recharged 149 rupees for my airtel number, but still i didn't get my cashback

I attached the proff, please do something

Thank you,
Gowtham.

Same with me. I tried to stop all auto renewal packs, sending an sms stop to 155223. But did not worked.in airtel app also in manage services activate/deactivate dnd option is there, but no option to deactivate auto renewal packs. This happened in landline phone also earlier with me, without my consent they upgraded to higher pack, when i made complaint, they said current plan is not available now. When i said then stop plans i do not want airtel, then suddenly they corrected to old plan.
These guys are money suckers.
God should see them, no not god, trai should see, as in our case trai is the god.

My airtel prepaid mobile [protected] service stopped working from past 1days due to the error simcard registration failed. Tried using a different phone but never worked. I tried contacting airtel customer care many times and none bothered to look in to this matter.

I had already sent many emails to the airtel appellate authorities and a lady named rukhshar ali replied saying that my alternate number is not reachable. When i replied to her email saying "stop lying" and start resolving the problem. She then sent an email requesting for all non relevant questions like, hows the voice clarity, how many towers are displayes, what does the cell info display status shows and so on. Finally she asked me for the sim number which i sent through an email. I have never got an update and my phone is dead for more than 1 days now. This is not acceptable since this is the main number my family and relatives use to contact. I have also raised a complaint through airtel www.airtel.in/airtelpresence and no response till date.

Since it is too late i want some higher authorities from airtel to look in to this and do the needful asap. I want airtel to compensate for the loss that they have made to me and should pay for the difficulties i had to gone through because of their poor service.

Below is the mail which i had to finally write to the highest escalation authority in airtel but still these guys didn’t respond:
— — — — — — — — — — — — — — — — — — — —
First of all, it is very disappointing that i need to reach out highest escalation authority. But this situatuoon has occurred because of very unprofessional behaviour out of airtel perssonnels of different stature.

I believe, by this you may have already been informed by your internal teams, but if not, then here is the brief what has happened as part of pathetic service is have received from airtel.

Because of very high urgency, i discussed and booked airtel high speed broadband service yesterday. It was committed by sales representative-‘venkatesh puvvada’ that i will get my active connection yesterday itself by evening 5:00 pm. I cross-confirmed multiple times with him and he mentioned that as it is closing of july month, so definitely i will get connection lately by 9:30 or 10:00 pm. He was very eager to collect in collecting documents and advance money from me. I did whatever he asked me to do. Even though i had doctors appointment at 5, if met doctor earlier only and made myself available by 5:30 pm and informed venkatesh regarding my availability, half an hour early, at 5:00 pm himself, exactly what he asked me to do. No one contacted me around 5:30 pm. I messaged him between 5:30 and 6:00 pm regarding status update but didn’t respond anything else that saying his is in meeting and confirematon to get the connection done. I have record of this conversation. Then i talked to venkatesh again at 6:15 pm and he said he will get this done in few hours and update me by 7:15 pm. I kept on waiting for him till 9:00 pm but no response. Because of no internet i missed my super urgent meeting which has caused me loss of rs. 5000/-. I messaged venkatesh at around 9:00 pm itself to stop processing my request because i already have missed the meeting. And asked him to refund my money by 11:00 am next day. As usual, there was no response from him. Then i called him around 9:15 pm last night to inform the same. Initially he didn’t respond but later he said he can get the connection done in few mins. I was waiting for his response till 10:30 pm but nothing happend and when finally he answered my call, he mentioned to call at airtel customer care for money refund.

With this fraud, i tried calling last night but couldn’t succeed. Today, at around 9:30 am, i was finally able to connect with airtel support. After going through round of multiple long hold, i was connected with ms. Hinduja, floor supervisor. I asked her for immediate refund so that i get internet connection with other providers. I don’t have other budget for internet connection and i have to use this money, stuck at airtel, for internet connection. She mentioned about long list of policies and it appeared that airtel is not going to return my money. After long discussion with her, it was finally committed by her that she will share an update regarding my connection by 12:00 pm. For this update and get connection, i had to postpone my office login because i am in super urgent need of internet connection because tonight again i have meeting and failing to attend it will cause me loss of another rs. 5000/-. Again, because of airtel personnel failing to keep their commitment, i only had to call them back. This time i was connected with mr. Gautam gopinath, floor manager and escalation manager. After great rounds of holds, mr. Gautam presents a completely new story. So far there were some technical issues because of which the committed internet connection was not provided to me. This time mr. Gautam mentions that some regional manager had informed him that the security at my apartment complex are not allowing airtel technicians to get the connection done. This theory emerged after such long periods and i was not even informed that some from my apartment security is preventing them from anything. Also, during the call it appeared that someone is calling me. They could be airtel technicians, i am not sure, but they didn’t call me in the agreed time frame of 10:00 am to 12:00 pm. I was waiting asking to mr. Gautam while i was on my way to office. At times he was saying to give him 20-30 mins to get regional manager in call and get the problem solved and other times he was saying it is not possible to get it done today. Finally, i informed him that if i can be compensated of loss which o had yesterday and which i will have today, i can wait for tomorrow but he couldn’t validate it.

Why there is no value of time and money at airtel. Didn’t we learn that in professional world, if we give words and commit something, we have responsibility of that. These all are missing at airtel and i don’t want go with such unprofessional service provider.

I expect at least the personnel at this highest escalation level will have some decency and value towards their work, word and commitment. You will revert back to me at the earliest.

You may do needful,
1. Compensate for my loss and return my money immediately so that i go with other vendor
2. Compensate for my loss and get the connection done at the earliest
3. Let me know about other options like online forums, consumer court, etc. To get a proper and timely resolution

You should listen to conversation i had with airtel representatives and take necessary actions to rectify these issues.
— — — — — — — — — — — — — — — — — — — —

I m getting huge network problem complaint a lot time no solution till now. Full day i use to change my network 2g then 3g then 4g then again 3g some how it works for few minute further it again comes to emergency call only, no service. Its too irritating at all. Even outcoming calls are stopped almost it comes in inbox by miss call alert. It can be adjusted for few days or week also but not month after that i m facing it from 4-5 months. Complaint approx 10-15 time on care, online both medium but there is no solution. There last words are wait for 72 hrs it will b working but there 72 hrs doesn't over just get fed up of this network after the over of this recharge going to port my number very soon.
This is the only solution.
Very slowest network i have ever faced.
Ads are totally faked.

Hey this is jugal here and i am using samsung j7 prime. I want ask you the management of airtel what are you guys doing just taking the salary. No customer satisfactions. What kind of service airtel providing to customer. Tell me one thing when data is on can it show you are offline??? * bharati airtel. I had complained many times but still not resolved.

Iam getting an error 536 when try to dial *121# or [protected] or any other numbers. I am not able to register for an account in airtel for online services and change plan. I am not able find my credit of rs.10/- talk time and any other details.

Also got the message on screen airtel enter 23 and provide 1 gb free for 28 days dial 51111 or press ok to confirm. We trt to both the way to get the benefit of the same. But that also effective on service.

Suggestions: all major telephone company provide chat options on there applications but in airtel there is no options at all.

Anyway please reply asap

Kashyap shah