Airtel Complaints & Reviews

On 21/08/22 I did a transaction of Rs. 549 on Airtel thanks app 2 times but msg of fail has come though amount of Rs.549 got deducted from my account 2 times. I'm not doing the recharge again afaird that they will again deduct money.

I recharged amount of rs 719 to a wrong number. Please cancel that recharge and refund the amount. Or atleast reverse the recharge to correct number.
Transaction I'd:[protected]

​This is very shame and pathetic service of Airtel team that even after repeated complaints to you regarding the issue am facing on my 4 airtel numbers, still you are not able to clear the issues or you not taking any responsibility to solve the issue.Im not able to make any landline calls to anywhere in India on my airtel numbers [protected], [protected], [protected] and [protected] for last one week and airtel support team is asking me to wait for 2 more weeks.

Im not able to take care of my clients for two weeks and airtel team is not at all responding to my complaints

I had made Airtel broad band bill payment of Rs 2179.44 on 18th April 2022 and letter When i got next month bill Airtel claims that they have refunded Rs 1422 on 28th April which i have not received till date.

i have followed up with all the escalation contacts from Airtel and also visited their outlets but of no you. They say the request is still in progress and it it escalated at their end. Every time they copy paste same response.

I need my refund along with compensation for delay and mental harassment under any valid provision under consumer act.

Below is the Email exchange with Airtel where you can find all the details.
appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
----- Forwarded message -----
From: Ahamed Shariff
To: "[protected]@yahoo.co.in"
Sent: Saturday, 20 August, 2022 at 10:19:25 pm IST
Subject: Fwd: Re: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]

ahasha

[protected] Forwarded message[protected]
From: Ahamed Shariff
Date: Fri, 5 Aug, 2022, 8:42 pm
Subject: Re: Re: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
To: appellate southabts

I had enough of patience now i need my money back asap. How many more years you want to resolve? 100 days not enough for you investigate and resolve this issue?

Regards,
Ahamed

On Fri, 5 Aug, 2022, 5:35 pm appellate southabts, wrote:
Dear Priyanki Das,

Warm greetings from Airtel!

I am writing in response to your email about refund issue for your Airtel mobile number [protected].

We regret the inconvenience caused due to delay on your request. We would like to inform you that your request is still in progress. Its priority of our team to resolve it as early as possible and we will keep you informed on this.

We thank you for your patience on this

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.

Regards,
Airtel - Open To Questions

________________________________________
From: Ahamed Shariff
Sent: Friday, August 05, 2022 03:38 PM
To: [appellate kk, appellate southabts, appellate kk, appellate southabts ]
Subject: Re: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,

If you are looking for bank details, please find my cheque details below which I have already shared with you in the past as well. Also to reiterate, this account is not all related to Airtel payment i had made . Airtel payment was made via Amazon pay wallet and i have already shared statement with you in the past. Now tell me what else do you need? Don't do Mary go round again please.

Also to let you know, i will wait for one more week for you to resolve this issue and refund my amount which is pending for more than 100 days now. If you still fail to resolve, i will Post the whole conversation on social media and will also file a complaint against you in consumer court for harassment. Asking the same information again and again and giving the same reason that it is escalated or its in progress is not acceptable anymore.

Regards,
Ahamed

On Fri, 5 Aug, 2022, 11:56 am Ahamed Shariff, wrote:
Can you call me back right now? I need to speak to you right now.

I have already shared all the below asked information long ago.

Do you need need my cheque details to refund the amount? I need clarity on this, what exactly do you need from me?
Regards,
Ahamed

On Fri, 5 Aug, 2022, 11:37 am appellate kk, wrote:
Hello Ahamed,

Warm greetings from Airtel!

I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].

I had escalated the issue to the concern team and as per the revert, I would like to inform you that we request you to provide the payment proof and bank statement cheque leaf details for further assistance.

Thank for writing to us.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Aug 02, 22, 11:41 AM
To: appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,

It has been 100 days now since the refund was initiated and has gone missing. May i know what is going on? Why is it taking so long? Do you need another 100 days to resolve the issue? This is not acceptable at all.

I need to speak to someone. Can you please call me @ [protected]
Regards,
Ahamed

On Tue, 2 Aug, 2022, 10:45 am appellate kk, wrote:
Hello Ahamed,

Warm greetings from Airtel!

I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].

At the outset, we sincerely regret the inconvenience caused to you due to this delay, your request is still in progress and we are working to address your issue on priority. Will revert to you very soon with a resolution.

Thank you for your cooperation.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Aug 01, 22, 03:24 PM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,

May i know what is the status of my refund?
How long you will investigate? From 28th April 2022, the funds are missing .

Regards,

Ahamed
On Wed, 27 Jul, 2022, 12:36 pm appellate kk, wrote:
Hello Ahamed,

Warm greetings from Airtel!

I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].

We have already escalated your concern team at the outset, we sincerely regret the inconvenience caused to you due to this delay, your request is still in progress and we are working to address your issue on priority.

Will revert to you very soon with a resolution.

Thank you for your cooperation.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 25, 22, 10:18 PM
To: appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,

Can you please update the status of my complaint? I want to understand why it's taking so much time to resolve this issue?

One the first place when the full payment was made as per the bill why did you return the funds which I never received? Where did you return the money? To which account and on what date? How much more do i need to wait for the refund?

Give me the time line !

Regards,
Ahamed shariff

On Sat, 23 Jul, 2022, 12:40 pm appellate kk, wrote:
Hello Ahamed,

Warm greetings from Airtel!

I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].

We regret the inconvenience caused due to delay on your Complaint.

I would like to inform your complaint is still in progress. Its our priority to resolve it as early as possible and we will come back to you with an update on this.

We thank you for your patience on this.

You can ask us your questions using airtel thanks app. Your feedback makes us better every day.

Regards,

Airtel - Open To Questions

________________________________________
From: Ahamed Shariff
Sent: Friday, July 22, 2022 10:34 AM
To: [appellate kk, appellate kk, appellate southabts ]
Subject: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi Team,

Can you please update what the status regarding the refund? Airtel has got enough time by now to investigate and to escalate.

It's really frustrating that Airtel is taking so much time to refund this small amount.

First of all what was the need to refund when the customer had paid the bill amount. Now that you are unable to trace where did you refund because of your systems inability why are you troubling me asking me to share the same information which is already shared.

Tell me how many more years, decades, centuries you need?

Regards,
Priyanki Das Frustrated customer

On Tue, 19 Jul, 2022, 3:15 pm Ahamed Shariff, wrote:
Hi,

As discussed over the call please find the copy of cheque leaf for refund purpose only.

As mentioned before the payment to Airtel was made using Amazon pay wallet and Amazon wallet statement for 3 months is already shared with you. The cheque leaf i am sharing with you is only for refund purpose and it is no where related to Airtel bill payment.
Regards,
Priyanki Das

On Tue, 19 Jul, 2022, 2:41 pm appellate kk, wrote:
Dear Priyanki Das,

Warm greetings from Airtel!

This is in response to your email regarding refund related concern for your Airtel mobile number [protected].

This is in response to your email [protected], I would like to inform you that we've escalated your concern to the concern team and as per the revert received I request you to write back us with cheque leaf for further assistance.

Hope it helps!


You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 19, 22, 01:38 PM
To: appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi Team,

Can you please call me on my alternate number [protected]. i need to speak to someone from Airtel to understand why it's taking so much time to resolve this issue.

Regards,
Priyanki Das

On Mon, 18 Jul, 2022, 4:53 pm Ahamed Shariff, wrote:
Hi,

May i know the time line by when you would be able to refund my money? Merely saying it's escalated is not helping any more.

Regards,
Priyanki Das
ahasha

On Mon, 18 Jul, 2022, 1:05 pm appellate southabts, wrote:
Hello Ahamed,

Warm greetings from Airtel!

I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].

We regret the inconvenience caused due to delay on your Complaint.

I would like to inform your complaint is still in progress. Its our priority to resolve it as early as possible and we will come back to you with an update on this.

We thank you for your patience on this.


You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 17, 22, 05:50 PM
To: appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,

The below issue was already escalated on 12th July, what is the outcome of that escalation? How long you will take to resolve the issue?
Please give me your escalation point of contact, i need to speak to them directly.

Issue is pending from 28th April. It is going to be 3 months soon and you are still unable to return my money!!

Will you provide me compensation for future delay on this issue?

Regards,
Ahamed

On Sun, 17 Jul, 2022, 1:06 pm appellate kk, wrote:
Hello Ahamed,

Warm greetings from Airtel!

I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].

I am escalating your complaint with the concerned team. We will come back to you with an update at the earliest.

We thank you for your patience on this.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 17, 22, 12:38 AM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
Any update on the below refund request. Can you please tell what is your TAT to resolve this issue?
Regards,
Ahamed

On Tue, 12 Jul, 2022, 7:10 pm Ahamed Shariff, wrote:
Hi,

Please find the below screenshot from Source so that Amazon pay for the month April, May and June. I have not any received any refunds from Airtel.

Just to remind you that refund of Rs 1422 is pending from 28th April 2022. May i know the ETA to close this issue?

How many more days/months required to investigate and resolve the issue?
I have so far provided all the information you asked for that too multiple times. Hope nothing is pending from my end to share.

Don't come to me after one week or month asking for any additional information and tell me again that you have escalated this issue. I have been given the same vague reason after every long gap from Airtel

Regards,
Priyanki Das

On Tue, 12 Jul, 2022, 11:05 am appellate kk, wrote:
Hello Priyanki Das,

Warm greetings from Airtel!

I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].

We regret for the delay caused on your request.

We had escalated your issue and as per the revert received, I request you to share the payment proof and bank statement cheque leaf for the further validation.

Thank you for your cooperation.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.

Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 01, 22, 04:32 AM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi Appellate,

Please find the below screenshot from Source so that Amazon pay for the month April, May and June. I have not any received any funds from Airtel.

Regards,
Priyanki Das

On Fri, 1 Jul, 2022, 3:55 pm appellate kk, wrote:
Hello Priyanki Das,

Warm greetings from Airtel!

I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].

As discussed on [protected], we have reversed the amount of Rs.586.35 and Rs.842.52/- to your source account on[protected].In case if you have not received please share the source account statement from date of payment to till date for further assistance.

Hope it helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.

Regards,

Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 30, 22, 07:10 PM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,

I have 10 bank accounts and none of them are linked to Amazon pay. Can you please advise to which bank account you have reversed the funds?

I have made the payment by recharging Amazon pay wallet and i have shared the complete details of the same with you.

Regards,
Priyanki Das

On Thu, 30 Jun, 2022, 5:25 pm appellate kk, wrote:
Dear Priyanki Das,

Greetings from Airtel!

This is in reference to the concern raised by you on the refund issue for your Airtel number [protected].

I regret the inconvenience caused to you due to delay.

I request you to write us back with your updated bank passbook/statement attachment for better assistance.

Hope it helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 29, 22, 10:51 PM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,

Can you please advise, to which account you have reversed the below mentioned funds?

Below are the details of Amazon pay transaction details from 18th April to 29th April. I do not see the funds here.

Regards,
Priyanki Das

On Wed, 29 Jun, 2022, 2:40 pm appellate kk, wrote:
Dear Priyanki Das,

Greetings from Airtel!

This is in reference to the concern raised by you on the refund issue for your airtel number [protected].

I regret the inconvenience caused to you due to delay.

I have verified our records and found in that, we have reversed the amount of Rs.586.35 /- reversed on[protected] and Rs. 586.35 /- reversed on[protected] If you have not received the same.

I request you to write us back with your updated bank passbook/statement. We will happy to help you.

Hope it helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 27, 22, 02:15 PM
To: [protected]@airtel.com, [protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi The honorable members of the Appellate,

Can the people from appellate take cognisance of the below query and respond to the below mail?

You have been kept in the loop from past one week and you have been blind spectators!!!

It's time to take some action and tell me where is my money? Where did you refund the money?

Regards,
Priyanki Das

On Mon, 27 Jun, 2022, 12:13 pm Ahamed Shariff, wrote:
Hi Manas,

Can you kindly provide an update on my refund? It's pending from 28th April 2022. It's almost two months now.

Regards,
Priyanki Das

On Sat, 25 Jun, 2022, 8:56 pm Ahamed Shariff, wrote:
Hi Team, it has been 48 hrs since your last update. Can you please advise when can I expect the refund?

Regards,
Priyanki Das

On Fri, 24 Jun, 2022, 11:23 pm Ahamed Shariff, wrote:
Any update on this?
Regards,
Priyanki Das

On Thu, 23 Jun, 2022, 2:50 pm 121, wrote:
Dear Priyanki Das,

Warm greetings from Airtel!

I am Manas, your Airtel experience advisor.

This is in reference to your email informing us about refund for your Airtel Mobile number [protected].

Our team is working on your request on priority and will provide updated status to you within 24-48 Hrs.

Hope it helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 22, 22, 07:09 PM
To: [protected]@airtel.com, [protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi All,

Can anybody provide an update on this? Refund is pending from 28th April 2022.

Regards,
Priyanki
ahasha

On Tue, 21 Jun, 2022, 7:26 pm Ahamed Shariff, wrote:
Hi Team,

Any update on this? The refund is not received yet from 28th April 2022!!!

Regards,
Priyanki

ahasha

On Mon, 20 Jun, 2022, 12:31 pm Ahamed Shariff, wrote:
Hi All,

Any update on the below mail?

Regards,
Priyanki

On Sat, 18 Jun, 2022, 10:12 pm Ahamed Shariff, wrote:

Hi Team,

I did not use any bank account for this transaction. I have used Amazon pay to make the payment. Do you want Amazon pay transaction details?

I have not linked any account with Amazon pay.

Regards
Priyanki

On Sat, 18 Jun, 2022, 2:22 pm 121, wrote:
Dear Priyanki Das,

Greetings from Airtel!

This is in reference to the concern raised by you on the refund issue for your airtel number [protected].

I apologize for the inconvenience caused.

To take further action, request you to share us the bank statement from[protected] to till date.

Thanks for reaching out to us.

Delighted to assist you.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 18, 22, 11:56 AM
To: [protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **

Hi Team,

Please find the confirmation we have received from Amazon pay that they have not recieved the refund amount from Airtel. I am attaching the Airtel refund transaction as well for your referral.
Kindly return my amount at the earliest.

[protected]

Regards,
Ahamed
Sent from Yahoo Mail on Android

----- Forwarded message -----
From:"Amazon.in"
To:"[protected]@yahoo.co.in"
Cc:
Sent: Tue, 14 Jun 2022 at 3:20 pm
Subject: Your Amazon.in Order [#]

Your Account
Amazon.in

Message From Customer Service

Hello Sir,

As per our Conversation over call regarding refund status for
Order ID P[protected]
Order Placed Sunday, April 17, 2022 11:55 PM IST
Merchant Name Airtel OwnRetail BAS

We can confirm that we have not receive any refund for above order. Also I have checked the screen shot you have provided that you have received from Airtel with transaction ID[protected][7502633] there is no refund found against it in amazon pay balance.

Please reach out to Airtel for the refund status.

Warmest regards,
Rashmi G
Amazon.in

Dear Team,
I am Raju Kumar mob. [protected]
I have network problem from starting when I take airtel sim.
I logged a complaint to customer care so many times
But
There is no solution till now and they charged me full amount every month and not giving service at all
Please help me out.

Thanks
Raju Kumar
[protected]

I have done an advance payment of 1500 Rs approximate for the UPS Product of Airtel on July 10, since then I have been following up with them for the refund for the same.
Neither they were responding over the mail nor giving any reponse on the refund part.
It’s now been a month for chasing them over calls n emails but no response has been received from them.

I Recharged Data Pack For 98/- On 18.08.22
I Have Waited For Two Days But Also Its Not Reflecting
I Tried To Raise A Complaint In Airtel App, But No Response.

I have applied for Airtel black connection. A person Mr Shaik Saddam came and made me to do payment through online on 16th August and told that their persons will come and install internet connection and DTH. Till now no body came and when I'm trying to call Saddam on[protected] he is not answering my calls or messages. Such a pathetic service. I have wasted my time and money on them. I want to quit their services

My SIM has been ported successfully, but i don't get signal/ all of the services including calls have'nt been activated yet. I urgently need activation since i use only one SIM.Please Activate all my Services ASAP.

Hi I have done wrong recharge. I want to cancel the recharge so I spoke with airtel customer care .They are not refunding the recharge amount.

My transaction ID is [protected].

Airtel — port request cancelled
V
Arjun pandey
from jaipur rajasthan
Sep 17, 2021
I applied for porting request on my current operator which is airtel postpaid.
I wanted to port it with jio prepaid service. As per the process, i sent port requesting message as 'port ' to 1900. Then, port code is generated.
And, further procedure followed for the application of new operator.

Few days later, i got message from vodafone saying that 'your porting request has been rejected by your current operator due to the porting code does not match the allocated porting code and porting code was given which were used in applying port request.

Then, i found porting code which has been rejected is absolutely same as i got for porting request.

So, it is clear that airtel service provide knowing rejected my porting request.
Please find attachment for the same as proof.

Kindly help in resolving this issue as soon as possible.

My airtel Wi-Fi connection is not working for the past three months and i have complaint about it many times but there is no response. Their executive has visited us two or three times but problem is not solved. I am paying my bills regularly on time. So why do i have to face this problem. Due their irresponsible behavior i am facing heavy loses in my work.

18/08/2022
[protected]
my tv is off when i rechage on dts

My AirTel sim is also not working in dubai(No singnal detection and always showing as No Service) please reactivate my SIM

Mohamed Shakil
Dubai, United Arab Emirates

I Already had the airtel copper internet connection which was fluctuating regularly so i raised a complaint on airtel but no one responded properly and the issue was not resolved for too many days on a highly frustrated mind I some how got the nodal officer number and informed him about it he told me that he would change the copper internet connection to fiber internet connection and i believed him but even after complaining to nodal officer number daily they told me reasons and delayed to fix the connection where I had to face loss of pay from office and had to spend for internet unnecessarily totally around Rs 6000/- I lost because of airtel and also had a heavy mental pressure as they where irritating and two weeks gone but still there is no internet again i have to face the loss again

My name is Manoj, and my Airtel postpaid number is [protected]. Airtel offered me an add-on number, explaining that whatever plan I chose for my primary number would also affect the secondary number, including international roaming. Recently, I travelled to Singapore. I purchased an international roaming pack for my main number, thinking that I could use this for both the numbers. I could see they charged on both the numbers ! That is absolutely cheating . When it comes to billing, they use a single number, but when it comes to service, they use two numbers. What a shame...

[protected]

Rs 1598 plan which includes 2 SIMs and 1 Broadband 200Mps connect bought from Airtel on 9th August 2022. However, 1 SIM has not been activated till date. Multiple calls and complaints has not resulted in any resolution.

Payment of Rs 4000 has already been made in advance.
Cart order no - 1-D7P9IFL

Our family has taken an Airtel broadband connection in January last year, we've taken a 200mbps connection with unlimited data, In the beginning it worked fine for a few days, Later, we started noticing a large drop in our speed over the year gradually, whenever we made a complaint, the speeds improve for a few days and then again starts to reduce eventually. we are paying for a 200mbps plan, but we are getting upload and download speeds less than 55-50mbps every time we checked.

Another major problem is that, when we've taken this connection, they said it comes with a landline telephone connection with unlimited calls. we've been waiting for it since the past one year, they always say that it takes one more month to lay the lines, but, they never decreased the outstanding amount that we pay for the whole package which includes the landline unlimited calls, a service that we are not actually receiving.

Since the past one year, we've been paying for a service that we are not receiving, we are paying for a service that was not delivered to us as promised whether it is the internet speed or the telephone connection with unlimited calls.

we heavily feel like we've been robbed.

As an Indian consumer and a person of a tax paying family, I urge you to take this matter into serious consideration and rectify this issue as soon as possible, so that, not just our family, but many people can benefit from this who are facing the same problem.

Hello Airtel Team

This is Sandeep Gopalasetty, a resident at Gokul Plots, 9th Phase KPHB-500085, Hyderabad.

From the last 24 hours, we don't even have a single point of network in and around our localities. Please consider this as a sincere request. People are suffering here with loss of communications. Kindly check yourself if you're in this situation. We are paying money time to time for the services, however we don't even have a single point of signal. This is not the first for this location. Each and every day we are facing the same issue for the above said location.

We need immediate action without fail. Treat this as a plea and kindly resolve the issue immediately. Please don't play with people's lives. Loss of communication leads to many unexpected things in people's lives.

Just to call customer care, people are going to other areas and calling care people. However customer care people are not even acknowledging the concerns. And you need 5G services where you can't even provide a single point of network in a giant city like Hyderabad. Shame on your services. It is my mistake that I am continuing with your services across all my family. Will start porting and will encourage others to port to other networks.

Airtel has been the worst service provider throughout the world. This has been proven many times. Worst service, worst customer care and what not.

We need a permanent resolution right away. I am going to place this complaint across all media platforms, because you guys wont reply. Will proceed with my next legal steps if you don't resolve this issue immediately.

Thanks & Regards,
Sandeep Gopalasetty