Airtel Complaints & Reviews

A service called namkeenpack was activated without my consent. They charged rs. 15 for 3 days, probably cause i only had rs.15.72 balance in my account. What more, i received a message that said that the service will be renewed after validity expiry. I tried to reach the customer care, some body picked the call and disconnected after about 15 seconds without answering. This is very sad. Hope some body can help resolve this looting of money!!!

Sir,
With reference to above subjet hereby i biswajit banerjee, (Mumbai airtel dth customer id - [protected]) registered my complain against the technical support service not to responds after registered my dth tv problem through airtel customer service. Several time my coplain has been registered through customer service but problem is not being solved. Technician attend the call.
Paid service charges. But on invoice copy or bill has been given neither tech log receipt given. My problem not being solved as they have not check any thingh told me to change senser.
Why to change the senser, so me the receiving dth signal. When he checked it was above 11.5 now you connect my senser and clean the cable stud which is rusted. Now problem is solved but he intensionally not tighten the union. And he has asked to pay rs200 instade of rs150 services charge. I asked for bill, didn't give and misbehaved when ask how you were cheating me by replacement of senser without any fault. After few days same problem has been persist due loose connection of cable union. Again i registered complain and briefing technician fault and tell him to take disciplines action. Customer service supervisor not taken any action other than the registered the complain. Again another technician visited. Tel me to change senser and setup box as it more than 1year old. It may make same problem if you are not changing. Replace the same but picture and sound quality is worse condition. He told me your existing setup box model is not with me.
Tomorrow i will replace the setup box with same model. He is nt replaced till date by telling that requisition has been raised, item is not available, when it will come he will replace. Not pickup the phone nither distributor response and misbehaved nor returned my existing senser and setup box. I have no option other than the registered in consumer court and police complain if it is not being replaced immediately.

However i send all the conversation given below :

Technician : contact no - [protected] mumbai
Please replace the airtel dth setup box with the same hd model on monday inplace of newly installed setup box as it is not having clear picture and sound as you have commited to replace on saturday.
Thanks b banerjee 601, mansarovar saraswati, pleasant park mira road.

I think you are not interested to replace the setup box. More than one week is over you could not do. Neither you have response. No problem complain will be registered to the consumer court next week for farther process. Thanks banerjee 601, mansarovar saraswati, pleasant park mira road.

Till now i am not lodge any complain against you and your dealer. I am awaiting for your repnds of call about your feedback for replacement of hd setup box with new one thanks b banerjee

From customer service representative :
Dear customer, service request for yourairtel digitaltv id [protected] towards video problem is 77379629. For any assistance, call [protected].

Dear customer, your ref. No. 77379629 for video problem has been assigned to our service engineer rockey ([protected]) for resolution. He will contact you shortly
Dear customer, service request for yourairtel digitaltv id [protected] towards video problem is 78386279. For any assistance, call [protected].

Dear customer, service request for yourairtel digitaltv id [protected] towards video problem is 78386279. For any assistance, call [protected].
Dear customer, service request for yourairtel digitaltv id [protected] towards video problem is 78695616. For any assistance, call [protected].

Dear customer, your ref. No. 78386279 for video problem has been assigned to our service engineer rahul pathak ([protected]) for resolution. He will contact you shortly

Dear customer, your ref. No. 78695616 for video problem has been assigned to our service engineer rahul pathak ([protected]) for resolution. He will contact you shortly
[protected]
With regards,
B. Banerjee
Mumbai
Mobile no. - [protected]
Customer id:[protected]

Actually i have been complaining about my broadband since 12 days and they have been not replying to me since long and delaying my order but they are not even telling to my mails now. There is no call from their side in these 12 days. They don’t even know how to talk and handle customers and they troubling me since long and hey don’t even realise from their mistakes and they have done he same thing previously and they take at least 7 days to resolve a problem and when u file a internet complain they send you message everyday regarding delay in your request. I am fed up of airtel but can’t stop it’s service as there is no better service than airtel in ujjain.
My phone no - [protected]
Airtel landline no - [protected]

Thanks,
Khush mutha

I forgot my mpin, so not able to use airtel money application. I don't remember the information i hd filled 4-5 yrs back (Dob, name). Please provide me with the details to regain my mpin. Help me so that i can operate my airtel money app. I don't really remember the details so i m unable to reset it. Help me with the above information. Looking forward for a positive reply.

Sir
I want to tell you about network problem in my village. You should check network.
Many villagers are porting in other network. I have compainy many time but no reponse.
I want to tell you, you should take action immedietly because genrator is close many i saw your eyes
Village-kuchera bazar, dist.- faizabad up pin code-224158
My no. [protected]

My bill plans were changed without consent & before costs were informed though requested.

What was discussed over the 'phone with an operator was for first advising me bill costs & if the 399/- plan allowed both my numbers under one billing plan like i had before & for costs inclusive of taxes to be advised before any changes were made.

However, they went ahead & changed the plans. Now they inform that the bill is rs.470.82/- per phone & that rental paid in advance would be forfeited. Clearly, this is cheating & deficiency of service.

I have purchased iphone 7 with airtel postpaid plan with 1 child plan in november, 2017 and from the day 3 i was facing iam getting only 2g internet and calls were dropped frequently. I have complaining about the issue from dec, 2017 to till date. I have tried everything airtel customer care team, backend network team and nearby airtel store persons told to do. But till date no one solved problem/issue faced by me. Iam unnecessarily asked to pay the postpaid bills without proper usage of data/calls. The customer care persons have requested to "please pay the bills for this time next time the problem wont arise" but no use they have been softly betrayed me for 8 months. Please help me legally against airtel for the suffering caused by them mentally.

Dear sir,
I am a customer of airtel up east circle, there is a problem on my number i. E. O/g call problem during national roaming via my airtel number [protected], when we want to call a number (Say x) not particularly via #airtel, we dial x number & call from my airtel number, after ring, x take the call to answer me, or just after received call for (X) 1second, suddenly call disconnected having error message "call ended". Actually this happens occasionally.

Hi airtel

This is fourth time i am complaining again signal issue you where are sure me i will get a signal once my query will resolve within 10 days but in my indore the signal is way out please help me answer your better service i was think to do portability but i am your customer last ten year so please think about this and provide police signal even i am not calling through this signal so internet to run is far away from airtel signal

Here is my address where the signal is happening problem pratap nagar o block new delhi nearby gulabi bagh thana please reach out to me[protected] this is my airtel number if you would be able to connect with me so that would be happy we can talk through this airtel signal so please please resolve my query and provide police signal in indo thanks

Sir / mam,
I am kunal joshi s/o mr. S pjoshi, having airtel prepaid punjab number [protected], was having unlimited plan of 3 months with daily 2 gb internet, on 24/08/2018 i have made i recharge on my airtel of rs49. For xtra 3 gb, but got my other all services stopped, which was having 1 month at least validity o[censored]nlimited plan, now i am having all stopped services on my number, so kindly activate my earlier plan for which i have already paid full soon as possible., or i will complaint in consumer court.,!
Thank you
Kunal joshi
S/o advo s. P. Joshi
Complaint no. -[protected]

Dear sir,

Yesterday[protected] i was recharge for my airtel dth, south value sports pack for 330,
Unfortunately one number has typed wrong and recharge also done.
Kindly request you to retrieve and credit to my account or adding to my dth pack,

Wrong dth number - [protected]
Actual dth number - [protected]

Transaction id - fcdw[protected]
(Recharge done by free recharge app)

Thanks & regards,

Suresh d
Email:[protected]@gmail.com

I have installed Airtel DTH with starting package with HD channels. Later I felt wasting my money without watching tv. I have requested to change my package to normal channels package. After few month Airtel has activated HD channels without my request. Like this way Airtel is taking customer money.. need strong case against Airtel

Hi, this is from perandadka, moodabidri place in mangalore. We are facing problems in airtel network here. Specially internet network. Idea works better than your network. Jio came recently and provided 4g not only in urban areas but also in local areas. But airtel you cannot even provide a 3g network properly in this area. Why do you still exists then? Why do you fake saying your network is the fastest one. Provide 4g in this area as soon as possible. Or else your going to lose all the customers from this area.

Dear team, i placed an order to airtel online portal for new dth connection with the 12-month subscription on 19th aug 18 and successfully paid amount 3990.00 rs. But connection not fixed at my home, since 19-aug daily twice calling to call center, mails, twitter support, always they are replying (Tomorrow connection will be done) but still, they are not providing positive support and till now connection not done. When i tell them to cancel my order due to airtel not eligible to provide service they are not canceling my order as well. Please help to sort out this case asap.
Thanks,
Arif
Airtel customer id: [protected],
[protected]

I have been using airtel from past 10 years but recently the network coverage is very poor and they are not even bothered to resolve the issue. The area where i stay has very poor indoor connectivity i don't even get 2g or 3g properly forget 4g. I have raised issues many times and also posted on twitter, when i told that if the issue is not resolved will switch to different network, the support executive was happy to say yes go ahead sir we don't have any issues.

Please remove the ads saying india's fastest network.

I have made online transaction for airtel top up to airtel no.[protected] for rs.399/- through my cub debit card on 11th august 2018.

Till now it is not refelected in airtel account or money not credited in my account.

Transaction details: amount rs.399
Reference no.[protected]
Remarks cc avenue - payment
Date 11.08.2018
Please refund my money for rs, 399/- to my account immediately

Sir last 6 moths before i port to airtel... But i am unable to use the internet and voice calls properly in my surroundings... I am completely dissatisfy with the service...
Comparing to this airtel... My other network with other provider is soo better... If the things are going like this...
Please rectify the issue... Because advertise is saying airtel is the biggest one...

My phone number's network is not coming. Till day before yesterday it was working, i was receiving messages also. And now its not coming.

My phone is there in international roaming. I just recharged day before yesterday with rs 300. And now its not working. I wanted to know why it is not working. Its having sufficient balance for roaming deduction of rs 99 then why the phone is not working. Please help me out on my issue.

I am using prepaid airtel services. They have deducted rs35/-for desi beats on 12th august and rs35/- on 14th august for arena game without my consent. When i contact them, they said they have charged for desi beat and arena game and will not refund it. I have never request them to avail arena game and desi beats. My request is they should refund the amount and never charge without my consent.
Regards

I was unnecessarily charged rs. 35.0 for musicslate service from airtel which i had not even subscribed. Transaction id for the same is : s[protected] on 23 august 2018 at 01:23 hours. My phone number from which balance is deducted is[protected]. Earlier also i was unnecessarily charged rs. 35.0 for lifestyle service that too i had not even subscribed. Transaction for that service is : n[protected] on 08 april 2018 at 11:45 hours. Do look into the issue seriously, and refund my balance at the earliest.

With regards
Rahul sharma
Contact : [protected]
Email : [protected]@gmail.com