Airtel Complaints & Reviews

From last many months I had given multiple complaints about network issue but nothing happen.
Now from two days new mess was started by Airtel I.e. push message for charged service which got pop up every 5 min. Want to Request and intimate Airtel that if any charges were made I will go for legal case against them.

This is related to my airtel number [protected]. I have been charged unfairly by airtel for 400/- rs for a service which i have not subscribed for.

Despite of having multiple calls to customer care and nails sent to [protected]@in. Airtel.com, the problem has not yet resolved.

- have been charged 399/- for airtel secure service for which i made continuous calls on each days to customer care and was assured that no charges will be there on my account.

- when i moved my plan from 499/- to 299/-, i was told i will be given 100/- discount on monthly basis to reduce the plan to 199/- as well as an instant discount of 230/- to cover off taxes for request by your executive not to have me moved into prepaid... However this wasn’t shown on my bill for this month. Was it just to ensure that you can these charges and feel people may not check their bills and you can get anything you want... The same is the case with my other number [protected]

I am airtel user and have been using airtel gsm prepaid, postpaid, broadband as well as dth. I subscribed to airtel secure service after seeing much hyped advertisements on tv. The mere fact that my phone is already under warranty, i had an extra out cover and tampered glass on my phone, and i still decided to invest in it's insurance clearly shows how much i am concerned about my phone and take care of it.
On 01/aug/2018 i was going to office while my phone fell off while i was trying to keep my phone in my pocket due to the bad condition of the road outside my house and my handset fell down and the touchscreen developed cracks. I filed a claim using the airtel website and submitted my claim on the same day.
Now after 3-4 days i received an email and call from them saying claim rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property. Upon asking by me "how you are supposed to handle the phone while it wasn't my fault while i was keeping the phone in my pocket and due to the surface which was not proper i lost my balance a bit and the phone fell off? They could not provide me a proper justification. My phone did have an outer cover as well as extra tampered glass to protect it from a damage in case of minor impact by felling down. The screen broke as it was a major impact. This was completely ridiculous excuse for not keeping the promise and providing a service for which they are charging me every month. I want somebody"logical" to immediately look into this and arrange to get the phone repaired and delivered to me at the earliest failing which i would be left with no other option than to proceed with the legal proceeding to safeguard my rights as a consumer and get the service for which i am being charged and am in a contract with airtel.

I have filed a complain against airtel in to the consumer court. Attached is an acknowledgement slip. I also have all your recordings to ensure that i will track this case to the completion.
Also i am collecting all the details of those customers with whom you have done this similar cheating/fraud to present a strong case in the court. Failure to answer resolving this will result to a legal notice being issued to bharati airtel limited.

Regards,
Abhishek dashora
+91- [protected]

I have recharged to rs.558/- pack for 82 days on 22 july and the credit of same should happen on 6th august 18, but it was not happened and i could not use the internet facility since the previous pack was expired on 5th august. Even i try to recharge with another pack it was not possible. Response from airtel is very slow and they won't even bother about customers. I wasted money on consuming internet directly without a package. I emailed to 121 customer care they told it will be resolved soon by 2 days; again upon inquiry they mentioned a need of another 72 hours to resolve issue. The transaction reference number is cbnrv[protected]

I am using my airtel sim. But from two days it does not showing network. Or not incoming calls. It may deactivated. But why i dont know. Because i am using my airtel number. I never off it. My airtel number [protected] beant singh & avtar singh. I want my sim activated soon. If company will not activate it i will complaint about it to consumer court

Hi,
This is regarding the broadband connection . I applied for a broadband connection online and one of your staff (Mr. Bijo, no: [protected]) sent a link asking to pay for it and I did it a month ago. And there is no response after I sent the payment details. Please look into it, down below I will provide the details of the payment and the messages.
Thank you.

Dear airtel team
It is to inform that the airtel tower system situated at khuppi, west kameng district of arunachal pradesh is failed to provide 3g network sevice for the last 9 days and before that also, although mobile network shows 3g, network speed was not up to the mark. Hence, it is requested to kindly restore the service at the earliest.

Khuppi people
West kameng district
Arunachal pradesh
Date: 08.08.2018

It was promised 2 months back that extra bonus data shall be given. But till date it's not implemented despite our numerous complaints.
If today it's not done, we shall be forced to close our account with airtel.

We are getting only 40 gb and despite your promises it's heavy loss to our business. So we are left with no option rather to close our 10 years more connection in a sad way.

Hi airtel team,
This is mahipal kambhampati and bearing airtel connection since 28-mar-2013. On monthly basis i am facing recharge issues in prepaid which was escalated to airtel several times. During that time i had a discussion with your airtel executive team they have said about convert to postpaid and they are ready to provide rs 499 plan. But from the day one i am facing signal issues and call drops in the network and i am unable to use internet and phone for calling. Which i have complained to 198 but they could not fix my problem. I am staying near lakdikapool which is the centre of greater city of hyderabad.
My sim is activated on 20 jun 2017
On one day i have called airtel team mahesh he has said there is some signal issue which cannot be fixed if you are not satisfied with our service you can again go back to prepaid. But in prepaid i do not have this offer. Requesting airtel to look into this issue and do needful.
Today also i have tried calling customer service executive they said they are working how many years or months it will take to resolve a problem with in hyderabad city.
Attached a mail from network team saying they are working the mail was sent on 16 jul 17.

I have requested for moblile number porting due to poor signal strength in my area. I have completed more than 90 days on the aietel network.
And my mobile no activeted with airtel on 27-dec 2017.
Airtel rejected my mnp request by saying not completed 90 days on their network. So please help us to resolve this
The other deatils like customer care response mail and sms received by them are attached.

Please take this as complaint.

While working a glass of water accidentally spilled over my phone and other documents. The phone kept working but somehow after few days the screen started shaking/rolling. I was told by service centre that this is due to slight ingress of moisture and the screen needs replacement. Inspite of speaking and providing all documents i was told that this accidental spillage of water is not covered. Whereas in the supporting video on my airtel site shows that accidental spillage of water is covered under insurance.

I feel airtel is just paying with its customers and all this free insurance cover with postpaid 499 plan etc are business gimmicks.

Can any one from airtel secure understand me what is "accidental damage".
My phone drops from the hand and screen got damaged. Isn't it "accidental damage"?

Why the dropping of phone is not covered under "accidental damage".

Pls don't make fool to your customer by false promise & advertisement.

No one drop phone intentionally its an accident only.

Hi officer,

Yet again airtel has cheated us with wrong promise - for credit adjustment of rs-500/.

Today i have received call from cc team from airtel.

Regarding credit adjustment - he has told that credit adjustment can not been done.

Being an no.1 telecom company in india, cheating customers with wrong promises

I have written proof for your promise & recording for not make it. If credit adjustment is not done.

I am so surprised this morning when i saw a message that there was a deduction of rs.35 from my airtel account on the name of vemes service selected and which will renew automatically after 7 days. When i called airtel that what is this service about, the reply i found this is just a service you select when a msg come to you with yes or no option. My question is does airtel has degraded it's services to this level that it has to deduct money from customers' account without there consent. Or it is airtel's any trick to cover losses suffered from jio. Your customer executive doesn't even know what is vemes service. It's a big shame.

On 07.08.2018, airtel mobile services had added some sports video services without my consent and rs. 60 was deducted towards the same. Again on 08.08.2018 at 02.36 a. M. I received a message that some fitonza service has been activated and will be renewed after validity expiry.
Without my request, why are these services being added and amount being deducted from my account? Such arbitrary action of the airtel mobile services in un-acceptable.
Kind intervention in the matter is solicited to resolve this matter and arrange for refund of the amount un-authorisedly deducted from my account.
Thank you.

Hi. I m aaromalm. S, i m an airtel user from 5 years but from few days i m getting msgs from a$tfarot day (Call cost rs 0.00 and duration 0.00 and it's very much annoying and irritating. I had blocked this but still i m getting message. I have contacted costumer care so many times but they said they can't resolve this issue. Don't now what to do. I m so worried that... My cell no. Has been blocked or something plz help me out if this.

Adofgames service has been activated @ rs25.0 for 7day (S). Txn id s[protected], 08aug18 02:27. Service will be renewed after validity expiry. To use, click http://vas.adofgames.com/airtel/message/activation (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

Adofgames service has been activated @ rs120.0 for 30day (S). Txn id s[protected], 25jun18 08:54. Service will be renewed after validity expiry. To use, click http://vas.adofgames.com/airtel/message/activation (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

Dindoclub service has been activated @ rs35.0 for 7day (S). Txn id n[protected], 02jul18 09:37. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223. More services, call 56789 or click http://56789.airtel.in

Was charged randomly, even though i didn't want these services. Immediately deactivated it using the said process, but no refund has been made. Please see to it. And that it doesn't happen anymore.

I recharged my airtel prepaid number [protected] with rs 508.
The correct tariff amount is rs 509.
I did this recharge today itself and the transaction id is 30674598.
I got the message of a successful transaction but until now where the balance is credited is not shown.
Please check this issue and resolve as early as possible.
My mail id is [protected]@gmail.com

I had requested for extension on29/07 to airtel on 30th morning morning get message foe deactivation. On 30th afternoon iget message for activationfrom 30th. Again on 31st morning iget message for deactivation. Again on 31st afternoon i get message for activation after my interference. Again on 6th aug. I get message for extension from 6th aug. My previous safe custody period was to be over by 30th/31st july. No answer to my repeated complaints to ensure safe custody extension from 30th july.
The bill upto 1st aug. Shows one time custody charges of rs 295/ it does not mention the period for which it is chaged and the services. Again no specific reply to my repeated complaints.
Airtel seem to be sending only automated messages and their different messages are all contradictory thus creating nuisance for customers.
Please help me get specific coordinated reply.
Poonam gupta

Dear customer service,
I am giridhari nahak, using airtel mobile no [protected], the sports video pack service was activated in my airtel no without my knowledge, and i did not activate from my side which costs 75 rs per 15 days.in this way total 375 rupees deducted from my no. Recharge was happening from hdfc credit card smart pay app every month.
Service pack was activated im 22 may 2018, which i deactivated on 7 aug 2018, after i check my balance.