Airtel Complaints & Reviews

I've been trying to pay my monthly broad band bill via Airtel app and My Account, on line, but I'm unable to do it. It says there is an error and my fixed land line number is non existant.
My account number is[protected]
My Airtel fixed land line number[protected]

Kindly do the needful to ensure timely payment. I hereby state that I cannot be held responsible for late payment.

I have an Airtel prepaid connection number [protected] . Whenever I was in roaming I am unable to make outgoing calls, but receive incoming calls. When I am in home network I have complaint lots of time to customer care and they said it has been solved, but the problem remain as usual. Now I am in roaming and facing same problem. I am really fedup with this kind of poor services from Airtel .

I am having 2 Airtel numbers of which 1 is postpaid & another is prepaid. Despite several complaints in last 1 year, company has been unable to solve network issue at my location (Dombivali / Thakurli) & hence unable to use postpaid number data most of the time & thus more than 250GB data is piled up with Airtel. Data speed at most of time is below 5KB/s. Similar issue is also there for prepaid no. despite in separate 4G handset. I have decided not to pay the bill dues ( for last 2 months) unless Airtel provides proper network to consume piled up data first.

Hi Airtel Team,

It's been more than a week I have been facing issues with my Airtel TV & Amazon subscription. Every time I raise a concern I get a call from Airtel TV Team and Airtel phone customer care and both of say they cannot do anything about it, What they do is blame on each other for not rectifying the problem. Today I got a call from the customer care and they asked me to write an Email to Airtel TV Team after writing it to the Mobile services team.

My question here if either of them is ready to work and resolve this, who else should be contacted?

If I were unable to read an Email because of not knowing how to, would your team ever respond back on this?

My contact : [protected]
Regards,
RAKESH

I applied for porting my idea network to airtel service. on 25 june my porting request was complete and previous network stopped providing service but 10 days have passed and i still havn't got network in new airtel sim. i have swapped the sim to make sure that sim is fine. my phone no. is [protected]. its been 11 days and i can not use my number and hence loosing all my important calls.

As airtel claims that they have best network in India, in my area also network was good . I started having network issues from 22 June 2018 on my iPad data card number [protected]. I registered a complaint on 24th June 2018. And after that complaint was closed twice without any solution. I had to reopen the problem three times. The problem is there is only 3G coming in my area. No 4G so there is no speed or connectivity. I am fed up with calling them up every day. Please help me.

Without my permission, VAS IR99 got activated and amount of 99 been deducted. Would request a refund.

I am outside of India since 4 months. I don't use my India mobile no. And I received a messag first that 30.99 has been deducted and second message I received that 68.01 has been deducted. I didn't request for any plan, kindly refund the total amount 99.

Airtel is providing only Set-Up-Boxes if your multi-storey building is having their multi-dwelling unit(MDU ), but they will ask you to pay the full amount which is including the cost of LNBF, Antenna, Cable & other accessories.

if you are demanding for the non delivered equipments, the local vendor will discourage you .They are agreeing to handover the remaining items later ..
(free of cost) .

After some days, if you are asking them to handover the non-delivered equipments like LNBF, Antenna, other accessories to you, they are asking to pay Rs 600 ( 350 for LNBF, Antenna & other accessories + 250 for engineer visit) .

Since you have already paid for the equipments, they will "adjust" the Rs 350 in your Airtel Account, but any way for handing over the equipments to you, you have to pay Rs 600 to the technician !!!So for the local vendor they will get Rs 250 without doing any service.

if someone is seeing any logic or any common sense is their this type unfair approach, please comment.

Whenever i recharge my number or keep a balance of more than 5 rs/- you people deducte an amount saying activation of vas, may i know how will i activate any vas while driving a two wheeler or while having bath??? These msgs occur at this time and i cannot do anything after that as the balance has been deducted. Kindly let me know why you people are activating such services???

Hi, I am trying to Port out of my Airtel number.
I have sent SMS to 1900. But I am getting no reply when I send a PORT message to 1900

I expect to port my sis as soon as possible as airtel network is crap in NCR and I am facing issue while using Airtel.

Please resolve my issue as I need to port my sim to Vodafone as soon as possible. I am unable to reach your customer care also....

My no [protected] named v. Raju. I lost my mobile and i went for duplicate sim but verification failed as i changed in my aadhar named v. Raju to v. Powlu recently.. Due to this failing verification 5 times. So please help me to get my same mobile no back.

Here are the details.
Name. V. Powlu
Aadhar no.[protected]
Alt no.[protected]
Please do needful.

I received a message that the mobile_onlinegaming has been activated and they deducted rs 35 from my account. I did not send any request to activate the service. There was a similar service which costed me rs99 but i thought it was auto activated since i was travelling outside india.
Currently i cant call the customer service as i am outside the country and for some reason and according to the message they will again deduct the amount after 7 days.

Looking forward to the response.

Could you please let me know why my original complaint request #76919000 which was logged last week was closed and new 77188617 emailed when the issue is unattended by your technician.

Today afternoon i had call from from your other officer[protected] who wanted to confirm resolution. His opinion was that issue was resolved. Subsequent to explanation of issue being open, one technician called assuring he would resolve issue soon. Later the day even after recurrent callback to technician, irfan[protected], the person never picked up phone.

Wen i again contacted support again in evening time, the supervisor on phone cooly said that i was unavailable on phone so he closed the case.

This is unethical as the reality is explicitly different. And issue open since one week.

Custome dtv # [protected]

I have changed my sim card 3 days back to improve the network quality. But after 48 hours the sim is not yet activated.
When i check with airtel store on 5th july morning they said that request was rejected due to some issues ane you need to raise a new request.
Same day evening they are saying that the old request is still in process and we cannot proceed with new request.
That sim is used by my mother who are staying alone at home when we all family's members are working in office.
How this things are possible in todays latest technologies.

Internet not working for 4 G router # [protected]. Complaint registered with Airtel 18 June complaint #85934501.

Address Captain Jatinderpal Singh Dhillon, Plot 11 A Silverline Phase-2, behind ITC Grand Bharat, Rampura-Taurau Road, Mohammedpur Ahir, 122105

Airtel help care promised that the complaint would be resolved by 20 June. Till date there has been no one visiting the site to resolve.

I have no internet since 17 June and Airtel customer service is very bad

Airtel does not send sms or email confirmation of receipt of complaint or follow up action.

I can't recharge my airtel number online since the past 8-9 months and I have contacted airtel about this many times. They say that it is not possible. I have to go to the shop and get my recharge done by the retailer. Going is not the problem, the problem is why should I go to the retailer even when the same thing is possible online for everyone else. Airtel provides the worst customer care service and its representatives seem to be uneducated, some representatives even asked me to buy paper coupons in order to recharge, lol. I have attached some screenshots of my failed transactions which the airtel people so not seem to agree with. This screenshot was taken from my account on Airtel.in.

I am not able to use net pack, as i connect my phone with there is no connectivity. I have called twice customer care but not got any valid answer for that and once even said that they will call me back but till than 2 days have passed but not seen any positive response, I just want to if company can not resolve my problem than refund my money i will go for other network. Very poor response from airtel not expected such response.

I have submitted all the documents on 3rd July for new broadband connection in Kolkata.
The person who have collected document and installation charges is Subhankar Chakranorty, his mobile no is [protected].
He told me that on 4th July installation will be done.
I am calling him since 4th July for the installation but he is not receiving my call.
I have raise 6-7 complain in customer care but nothing happened so what do i do?

My mobile no.[protected]postPaid)
Today morning I remited Rs.624/- t through online payment (Net banking Bank of Baroda retail) towards m\payment of my current bill. under transacction no. 91371838/htp://www.airtel.in but still it is not credited to my acount and in the afternoon I received reminder from your end for payment. Please verify at your end and tell me whether you received payment.

Despite my objection to airtel unilaterally deducting roaming charges from my balance amount in my my mobile connection account they have neither refunded the amount deducted nor given any justification. My postings on their website are as follows:

Complaint posted on airtel india website
‎
Vijay bhandari‎ to airtel india
June 2 •

What kind of customer service is this? You want to charge me for a service which i have never opted or asked for and which has not been provided to me?

I sent you an email reproduced below.
Instead of a suitable action or reply i am once again sent an sms by am-airccm on 27/5/2018 reading as follows:
"dear customer, international roaming rental charge is rs99. Due to low balance in your account, rs.0 has been deducted and balance amount of rs.99 will be deducted in subsequent recharges."

Kindly therefore restore my balance of rs. 90/- as on 27/4/2018. My number is [protected]. Kindly do not call me but correspond by email only.

Quote
30/4/2018
Dear sirs,
I am extremely surprised and perturbed to receive the following messages from am-airccm
(1/2) dear customer, international roaming rental charge is rs99. Due to low balance in your account, rs.53.27 have been deducted and balance amount of rs.45.73 will be deducted in
.. (2/2) subsequent recharges.

Please note i have very little usage on your network since i rely on most of my communications through wifi.in the last 2 years i have purchased minimal amounts of pre-paid packs viz. Rs.220/- on 16/11/2016 and rs 50/- on 8/4/2018. My balance amount in the account was around rs 90/- when i left mumbai on an overseas trip on 27/4/2018. On 27th i got an unsolicited call through t-mobile which i did not pick up and i was charged for the same. Now i have received the above communication from you!

I do not want to use your network and neither have i sought or opted for the roaming facility at any time hence all your charges after 12.50 p. M. On 27/4/2018 are invalid & illegal.

Kindly therefore reverse all charges deducted from my account and bring back the balance to rs. 90/- or whatever it was on 27/4/2018 @ 12.50 p. M.

Please also confirm the same without fail.
Thanking you,
Vijay bhandari
Vijay. [protected]@gmail.com
Unquote

Airtelindia replied
Hi! Thanks for reaching out, vijay! Rental is rs 99 for 30 days. It'll be charged only when you start using incoming, outgoing or sms in international roaming. Refer: http://srkl.in/6181BIrtfS to know more. Hope this helps! Thank you, angshumon
Airtel.in
Airtel: prepaid | postpaid | broadband | 4g | dth services in india
‎
Vijay bhandari‎ to airtel india
July 5 -

I have not used airtel phone services from 27th april (When i left india) till 2nd july (When i returned to india). When i tried to make a call from the airport on 2nd july i was told my balance was less than rs. 10/- and i was not allowed to make the call. As i informed you in my earlier post of 2nd june i had a balance of rs. 90/- approx in my account as on 27th april. Where has my money gone? Kindly arrange to refund the illegal deductions which airtel has made unilaterally for no services rendered. Kindly confirm action taken by you on my no. [protected] so that i can use the services for which i have prepaid.