Airtel Complaints & Reviews

My compliant was raised on 3rd or 4th Jul 2023, but I have not heard from the service engineer or customer. I have been experiencing this problem for the past four months, but they aren't ready to resolve it.
I had already discussed with Mrs.Niketha and Mr.Israhia for 2nd Level escalation/Supervisor but the problem wasn't resolved.
My work has been interrupted for the past few months due to insufficient/inability broadband/poor connectivity, but you had provided me with the workarounds whenever I raised tickets.
While you promised a permanent solution, you only provided a workaround.
This month I was depressed by my passions and mentally distraught so I couldn't pay the broadband bill.

Dear Sir,
I wish to bring your notice that there is a Airtel Broadband DP in front of my house. The DP was installed without my knowledge. The installation of DP is such that it is infront of house. Now the junction I cannot park my Four wheeler in front of house. It is requested to remove or shift the Airtel Broadband Junction Box at the earliest.
Thanking You.
Rahul P
1-7-50/A JSN Colony near community Hall
Habsiguda Street No 8
Hyderabad Telangana
500007

Airtel claims that for Black users they have dedicated relationship team. They provide priority resolution. However they do not create service request in 4 hours itself. Their xtreme box stop working in every few days.

I am Ranjit Kumar. I have been a customer of airtel since 2015. My personal number +[protected] was deactivated recently.
After reaching out to the nearest airtel store, they are telling us that your number is not registered with airtel and we can't do anything about it.

I have all my bank accounts, Aadhar card and Pan Card attached to the same number. The number is very important to me.
I am attaching you the Screenshot of the last recharge that I made and my SIM card that I am using.
It has been less than 90 days since I last recharged (24 April 2023) my number. Still, they have disconnected my airtel account.

Hope you understand my situation. Please do the needful and reactivate my account as soon as possible.

Wrong number: [protected]
Correct number: [protected]
Recharge date and time and amount: 06 July, 2023. 7:30 AM. Rs 1799
App from where recharge was done: PayTM Postpaid
Transaction ID: 163070612054009951233

Respected sir,
i have done my recharge on[protected] through airtel app ..but now[protected] i am unable to access to internet and i have received a message that your recharge is expired .please solve the problem as soon as possible.you can contact me through email ([protected]@gmail.com)

The sim suddenly stopped connecting to network during my stay in Finland though I had a valid roaming service for a year.Upon following up through multiple channels it was deduced that only way was to re-issue a sim. The whatsapp consumer executive laid out the documents required and NOC and asked us to visit nearest Airtel Branch by my chosen blood relative as I am Abroad. My father visited the Tata Benz Branch, Berhampur, Odisha; where the manager again asked my father to send the documents via email rather than hard copy. I again sent the required documents via email there was no response. Again my father had to visit the branch to persuade the Almighty Manager Mr Ashish Jena to look at his email and reply which again delayed the process. Also the behaviour by the Manager trying avoiding to meet my father or hear any concerns via email. After much time delay of weeks the Physical sim was handed over but was not activated. Upon reaching out the Manager is asking for my video snapshot which was not intimated to me earlier. I asked for any official document where the criteria is mentioned but he did not give any. I asked the contact of escalation manager did not receive any. I am a cybersecurity professional and I am concerned about misuse of data by storing my video snapshot.Consumers are not random fools.I had provided all other necessary documents.The Manager is the most unprofessional person I have ever interacted which makes me wonder how is the hiring Criteria when the person has no basic communication skill nor any ability to write a professional email.There is no sense o[censored]rgency to my case no reply or follow up to my mails, my father being harassed time and again.I am unable to carry out my submission of forms to GOI as my Aadhar is linked to this number.I hope this is resolved soon.If required I can share the email thread as well.

I want to port my number to another cellular network provider, when i am trying to generate porting code I am getting below message
"UPC cannot be generated as there is subsisting contractual obligations with your service provider." contacted customer care many time none of them are able to provide any resolution. this is extremely disappointing and frustrating for me as those executives dont know how to resolve my complain, airtel is unable to resolve my issue what a shame for company.
All the want to get my UPC code generated so that I can port out.

I am an NRI, USA citizen with OCI card. Few month back I added a prepaid mobile phone number from Mumbai airport. Now I am in USA, and trying to recharge it to keep this number as I need this number for UPI banking. UPI banking is only possible using Indian Mobile phone number currently.

But I am unable to recharge the Airtel prepaid mobile number using my ICICI NRO debit card. It is asking me to use UPI method. But I do not have UPI facility on my ICICI NRO account. Right now I am kind of like egg and chicken issue as I am unable to resolve this. Please let me know how to fix this.

Hi,
I have raised a request for wifi installation over the phone and i also paid to 3500 rs to the airtel service online . But from last 5 days vender are fooling that sir we will be there in an hour after some time they are not picking my call that happens every day from last 5 days but still it is pending and to the airtel managers they told they are facing technical issue thats not possible because they are visiting to my home how they can say a technical issue please do something on that

Respected Sir/Madam
I have purchased a airtel xtreme fibre under airtel black scheme for Rs.4000/- in which his sales person have promised me to give unlimited internet with 16+ OTT including Amazon Prime and after installation when I am not able to see amazon prime then I called to sales person he refered to other person and finally got no solution then I called Airtel customer care 121 on 18th and they have told me to wait for 24 hours to activate the plan then I again called to customer care on 19th then they again ask some time and assured me that my issue will resolve soon. I also told that if Amazon prime is not available then I am ready to surrender but they ask me some time to resolve the issue and assured me that if it is promised then you will get Amazon Prime and they have send me this message.
Dear Airtel Black Customer, service request for your Airtel Digital TV ID [DTH Service Request. Account Number] towards [DTH Service Request. Sub Type] is[protected]. Expected Resolution Time is 6/20/2023 05:58:00 PM. For more details, visit Thanks APP anytime click https://www.airtel.in/5/trckrqst
But still my issue not resolved then again I called them and they again send me this message.
Dear Airtel Black Customer, service request for your Airtel Digital TV ID [DTH Service Request. Account Number] towards [DTH Service Request. Sub Type] is[protected]. Expected Resolution Time is 6/23/2023 11:03:00 AM. For more details, visit Thanks APP anytime click https://www.airtel.in/5/trckrqst
But still my issue not resolved then again I called on 24th and spoken to their supervisory team and she admitted that sales person have given me fake promise and advised me to discountine the plan and assured me that I will get my full amount refund I.e .Rs.4000/- after discountiue so I have given my consent after her confirmation that I will get full amount refund. On next day my DTH services deactivated and received call for broadband deactivation and the representative has asked to continue the plan and requested me to send mail to
[protected]@in.airtel.com citing my issue of Amazon prime and assured me that it will resolve then I send mail on 25th June but got no response then again send mail on 27th and received mail on 28th they send me mail mentioning this-
Dear Ashish Kumar,

Warm greetings from Airtel!

This is in response for your email regarding refund for your Airtel black account [protected].

As per your concern, I regret to inform you that you will be not receiving the refund of Rs.4000/-, the excess amount in broadband account will get refund and the amount posted on your DTH account will not be refunded it will be deducted as one time installation charges.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
After receiving the mail I immediately called 121 and forwarded my call to manager team (senior to supervisory team) he told me that no installation charge will deduct only uses charge will deduct then I urged him that your supervisory team assured me that I will get full refund. After my perusal he lodged my complaint and told that my complaint is forwarded to dedicated team and they will listen the recording (I requested them to listen) and resolve my issue but again my issue has not resolved and again I called 121 on 2nd July then they told that I am again accelarating the issue and it will resolve within 24 hours but again it has not resolved and I did not received any communication then again I called on 4th july after get frustrated with all these thing and requested to transfer my call to manager team (after spoken to supervisory team).Now manager team member Mr.Tarun has spoken very rudly and threaten me to do anything I want but I will not get my amount refund as it is not in their policy.
It is requested to take necessary action to refund my Rs.4000 along with mental harressmment amount upto Rs.10000/-.
I am ready to produce all the recording I have spoken with airtel team and same can be ask to Airtel team also.
Regards
Ashish Kumar Mishra

I use Onlinesbi.com (SBI Site often). I have two connections - Airtel and Jio.
Via Jio I am able to connect to the site. If i try connecting thru Airtel Link, I get a connection time out message. I have tried various possibilities and convinced now that there is something wrong in the way Airtel Connection is configured. I haev been raising tickets with Airtel since April 2023 and each time the ticket is closed without resolving and except for one occasion, no one in Airtel seem to be taking any sort of action. I was adviced by 121 (Telephone based customer support of airtel) to write to [protected]@airtel.com and I did that also. I just get mails saying the issue is being resolved. Today is July 3 and the problem still remains and several calls to 121 and to even the local engineer (Pandiayrajan or Karthik) or the zonal head (Mr.Vijay) - has not earned enough attention. I am really frustrated with Airtel for their callous approach towards customer service.

Summary: Help me use www.onlinesbi.com via my Airtel Connection.
No engineer has even tried to check what is the issue.
Anandhi Sridhar (Represented by husband Sridhar)
A long time but now highly dissatisfied AirtelCustomer
Registered Mobile Number: [protected]
A82, 100 Feet road Kovai Pudur Coimbatore 641042
Airtel Broadband ID:[protected]_tn
Airtel Black Id [protected]
Latest ticket number: [protected]

Dear Sir, I wish to bring your notice that there is a Airtel Broadband junction box in front of my house. The junction box was installed without my knowledge. The installation of junction box is such that it is infront of house. Now the junction box is causing a lot inconvenience to me. The public are using the junction box as garbage dump yard. I cannot park my Four wheeler in front of house.
It is requested to remove or shift the Airtel Broadband Junction Box at the earliest.
Thanking You.
Nagaraj Adiga, #101, Site no 48,
6th Street, I main, Bank Avenue, Horamavu
BENGALURU, KARNATAKA 560043
India, ph: [protected]

I recharged with an amount of Rs 1799/- on 1 Jul 2022, at around 5:30 PM. The plan validity was for 365 days. That is, it should expire on 1 Jul 2023.

But Airtel keeps sending me a message that my plan expires on 30 Jun 2023.

When confronted, they say that I am in anguish and again reply with the same message that "your plan expires on 30 Jun 2023".

I know it's only 1 day or even a few hours difference, but if you let the companies do whatever they want we as consumers will suffer a lot in the future.

Dear Airtel Team,

I did recharge to an unknown number.
Requesting you to please revert to the correct number.

Wrong Number: [protected]

Transaction ID: NX23062911550775516045341

Recharge Amount: 669

Correct Number: [protected]

I have DTH Connection at my home, which is prepaid. On 25th June inspite having recharged for 300 Rs, the connection got disconnected within one day and the balance went down to Negative. Currently my balance is -1, 500
I haven't subscribed for any extra services (broadband, xstrem etc) nor Im using Postpaid.

I have recharged successfully but not got the benefit on 23rd june so did it today ( 28th ) as well and got the benefit now . My kind request is that I should get my 23 rd june recharge money of Rs 181 back as early as possible .Thanks .

I have a done a recharge a of rupees 209 the money got deducted but recharge is not done yet. The reference no.[protected]
Pls help.

Hello Team,
I have call with airtel customer care and their supervisor, they are not taking complaints about the store which is present in 504208 and below address.

Problem : Change of SIM costing 50/- as per the airtel customer care and the terms of AIRTEL, but these store is charging 150/- and talking very badly with the customer. This is my second time i am experiencing the such issue with this store and no action has been taken till now by the airtel.

I am V.Balasubramanian from Uthamapalayam, pincode - 625533, Theni District, Tamilnadu.
using [protected] as primary number and [protected] as my secondary number.
a week before i lost my secondary sim ([protected]).. i went to nearby store location (link added) on 3.00pm, 22nd june 2023 named KT Communication run by Sathyan in SH 102 Uthamapalayam, Theni District 625533
https://maps.google.com/maps?ll=9.80459, 77.335692&z=18&t=m&hl=en-IN&gl=US&mapclient=apiv3&cid=[protected]

The store workers demanded 150rs for sim lost procedure to deliver a duplicate sim. i conatcted airtel customer care 198 from there itself and the airtel customer care person told me that the charges are upto 100rs only and told me to get a bill for any additional charges that the fixed charges. . then i demanded bill for the said amount 200rs, the store worker refused. Then the store worker put Mr. sathyan on phone call and i spoke and demanded receipt for the sim lost charges .he also denied and refused to give the bill and he added that if i want the bill, i shall go out and buy duplicate sim wherever. he told that the service is available in that store only without bill and that is the store's usual procedure...
He spokes in a very rude way.. not even he knows how to deal with a customer.
Take action against the distributor and the duplicate sim charges must be as same fixed by the airtel charges.
contact : Balsubramanian [protected]