Airtel Complaints & Reviews

Internet is not working, although the system shows it is connected to internet, unable to open even the basic websites like google. Can't even open the airtel dongle homepage. The connection has been like this for last three days, dated 25th june, 2018. Network coverage shows availability of airtel 4g network on my mobile but the dongle isn't working anymore. Please check it asap or kindly shutdown my connection.

Unwanted whatsmob service auto activated and rs 15 has been deduced from balance. I havent clicked at any pop up at morning 4 am for sure to activate this. So it is a kind request to refund and deactivate this service with an apology for inconvenience. Its hard earned money donot repeat it ever again. Send and email on my mail get my number and get it corrected immediately

Without choosing any service on airtel I got a message stating "Thanks for choosing WHATSMOB on your Airtel Mobile. You have been charged Rs35.0 for 7days. This is not the first time. I faced the problem previously also. Same 35rs got deducted. Airtel is regarded as a big service provider and if this is the case, switching to an other network is good. So I want a refund of 35+35=70 rupees immediately.

I did mobile recharge on 16th june, 2018 through my airtel app via phonepe, but inr 359 deducted from my bank account and till the time, i'm not any recharge or refund?? Transaction id:p1806160054075549700226 for phonepe and please give my refund or recharge benefit. Please find attached error message at time of transaction and i already called their customer care twice but they just said that i will get my refund in 7-10 days, but that days are already passed. Please give my refund as soon as possible

Dear airtel customer support,

Yesterday (27/06/2018) i recharged my mobile number with 399 unlimited plan but accidentally today (28/06/2018) again i does same amount of recharge 399 unlimited plans.

So, requesting you to please refund my second recharged amount or transfer benefits of second recharge, on my other airtel number.

You may call me at [protected]...

The incoming calls are not available on my number. Whenever tried by anyone theres is always a computerised voice saying that the number is not reachable or out of coverage area. Please look into the matter as soon as possible. There is no problem in outgoing or in data services but i'm just not getting any incoming call. Please resolve this problem as soon as possible.

I had done a complaint to airtel customer care via mail and call before 10 month. each and every time they are telling about the open network team but till the time I didn't receive any call from their side . I'm using the same sim for last 6 years . I am facing this issue from last 10 months then also the team is not responding nor doing anything to improve the network . Its only seems that the airtel is telling a lot about open network systems are all fake . I'd lost total trust in airtel and I planned to switch to other network .

Thanks
Akhil
[protected]

For the past 1 week i am having a problem with the network. There are lots of calls that i am unable to receive even though ppl have called me multiple times. This is ridiculous as it's getting difficult to communicate effectively. I hope that you could resolve this asap. The worst part is i m not even able call the support center.. I would request immediate action on this.

After reset my phone and re install the airtel app it's showing yousuf, i am anoop mohammed the owner of the sim, i am the one who purchased it about 12 year's back and using since then. Now i'm abroad in saudi arabia. Making online recharges.

I have made a rs 400recharge it was meant to add to the unlimited talk time, but i was added a package which is not useful for me, as i am abroad roaming.

My phone number [protected],
Email [protected]@gmail.com
Anoop mohammed

Kindly do the needful
Thanks,
Anoop mohammed.

Customer care executive against complaint misbehaving and giving postpaid number forcelly.
Customer care executive name is Niharika
Pata nhi aise aire gaire Ko job m rakh lete h mujhe plan nhi Lena tha tubhi juberdusti bol rhi thi lelo lelo.mujhe jaldi s jald response chahiye.usne mujhe gali di kon customer k sath gali deta h company wale n nhi sikhaya kuch unko.

I am from a town in a. P. I checked in airtel open networks service whether my area got 4g service and it shown my area has very fast 4g coverage but i can't use 4g network on my 4g mobile when i turn on the data it shows 4g after some time (3 to 5 min) 4g will become 3g coverage. If i turn the data off and turn it on again it was again the same issue. This is ridiculous and i have complained already about the issue and didn't get a reply

I have been paying my bills on time for more than 2 yrs. Last month i missed the payment by 2 days. For that a late fee of 100rs is too high.
I request airtel to make this an exception and withdraw this penalty.

Dongle number: [protected]

As it is included in this months bill, i have to pay it avoid another late fee. So, please refund the amount!

Also, airtel makes it very difficult to reach a customer service representative. Its customer care numbers are all automated. The chat only supports for postpaid accounts. And there is no email/page to post complaints.

Sir,
Myself renuka a customer of airtel prepaid with phone number [protected] from gulbarga, karnataka state.

I am facing severe network issues like i am not getting 4g speed internet access even after recharging for 4g. There is always issue network issue while calling and messaging.

Most of the times messages are failed to delivered.

In order to overcome this i thought to port to other network, but even port message is not being delivered.

Kindly provide me the solution

Please refer to airel bill no[protected] dated 9th june 2018 for rs 26, 499.26,
I have spoken to airtel customer executive multiple times regarding excess billing amount and also sent a mail to airtel in this regard.

While going through bills it has been observed that the charges levied by airtel for usage of mobile data in international roaming on 7th may 2018 are absolutely wrong, i am working abroad and i carry this sim for my incoming sms only, data is easily available in the place i work and i never needed an international roaming data. I carry this sim since last 4 years and never my monthly bill crossed rs 300.
I have also noticed that you have a fixed a credit limit of rs 4, 200 for me for using mobile services from airtel whereas in this case the billing amount is much more than the credit limit. Although, airtel is claiming that this credit limit is valid only for voice and value added services and international roaming is not covered under this but i have never been informed about this and as a lay man i will only understand the meaning of credit limit that i will not be use the services beyond this limit. The services should have been disconnected when my credit limit crossed the limit and i should have been notified. Kindly ask airtel to revise my billing.

Hai team
This mail is regarding over sim swap option
Demo no - [protected]
Without any intimation local airtel distirubuter remove the sim swap option in my demo. I called to the office thier answer is neglegence and they dont know wat u do u do this is the answer.
Plz provide sim swap option to my demo
U quick responce will highly appreciate u
Plz solve as soon as possible
Thanks in advance
Contact [protected]

I have never used airtel network but i am frequently getting calls to convert to airtel network. I found out that airtel has shared my phone number with call centres all over delhi who keep calling me every alternate day. I have dnd activated on my number, but they continue calling me. They call me multiple times when i do not pick up the phone. These callers argue with me when i tell them to not call me. One of the women also abused me when i told her to make me speak to her manager. I am not sure why airtel has exposed me to this harassment. This has been going on for the past five months and i am truly fed up with this cheap tactic.

I've applied for the airtel broadband connection (Cef no.[protected] on 25th june 2018 and its already 2 days now. A guy named chandan (Mob no. [protected] / [protected]) called me asking for my documents. I submitted the documents on 25th june 2018 itself and then i'm following up every day. Everyday he asure me that he will get the connection done but nobuddy showed up till now

Hello,

This is the concern i would like to highlight and raise in your system.

Yesterday i got a message 09:18 pm, saying that your funnyzone service has been activated and rs. 49 are deducted for next seven days. It will be renewed once expires.

I was panic, as i did not activated this service so i simply replied to stop the service immediately.

I called up customer care exactly at 10:14pm, when i got down from the bus. He reverted my deducted balance but was so rude in his reply.

The reply or the solution that i got from your team was also not convincing. He asked me not to click any unwanted pop ups when browsing. And infact this is the last time, next time onwards amount deducted will not be reverted.

I want to let you know why a person who has activated long term data free pack and having 11 gb of internet balance would activate such a useless service like fuunnyzone and pay 49 rs for 7 days. When i got this activation message i was listening to your wynk music app.

Now, i need to understand why there is no confirmation message to the end user before activating any service in the background.

Also i need to know, which link or popup that i clicked yesterday so this service got activated automatically.

Awaiting your reply and a ticket number for future reference.

Dear sir/madam,

My name is ashok moniyavar and have been using airtel number +[protected] which i took in 2004. I last used it in june 1st week as i'm abroad now. I tried inserting the sim recently and found that it is not working. I'm sure there is more than 100 rs in it and it has life time validity.
Request your help to re-activate my sim/mobile number at the earliest.

Thanks and regards,
Ashok c moniyavar

My tv is not recieving any signal for more than a week and i have registered a complaint to the customer care on 22nd june. Even today it is not resolved. The customer people are giving only misleading informations and false promises and highly unprofessional, irresponsible and and incapable.

When i escalated the mater through email complaints to the nodal officer, a very casual reply is sent and the matte ris not yet attended or solved.

Please go through my email conversation in this regard and slove this issue.

— forwarded message —
From: jaya rajappan
To: digitaltv
Sent: tuesday, 26 june, 2018, 4:35:38 pm ist
Subject: re: fw: complaint against the poor quality of service

Dear madam,
From 22nd onwards i have been regularly contacting your 'concerned team'. As no result is there only i have sent this complaint to you.. If it is again entrusted to the same team, i am sure it is not going to happen. Till now no one has contacted me from your office

Jaya

On 26-jun-2018 1:28 pm, digitaltv wrote:
Dear jaya jaya,

Warm greetings from airtel!

This is with reference to your complain on no signal issue for your airtel digitaltv id [protected].

We would like to inform you that your complain regarding no signal issue has been forwarded to concern team they will get back to you at the earliest.

Please note that your reference no is [protected] for any further correspondence.

Assuring you of the best experience – always!

Best regards,

Pravalika

Airtel digitaltv

Bharti airtel limited

On mon, 25 jun 2018 at 04:16 pm wrote:

— forwarded message —
From: jaya arun
To: [protected]@in. Airtel.com
Sent: monday, 25 june, 2018, 4:02:20 pm ist
Subject: fw: complaint against the poor quality of service

— forwarded message —
From: jaya arun
To: dthnodal. [protected]@airtel.com
Sent: monday, 25 june, 2018, 1:28:20 pm ist
Subject: fw: complaint against the poor quality of service

Dear sir,

I regret writting such a letter to you. But the quality of service received from your organisation and staff compelled me to do so.

I have subscribed your dth connection vide consumer no.[protected]. I am not getting any channel or signal for the past one week. On 22nd i called on your customer care number and resisted a complaint. I was informed that as there is no signal, a technician has to visit the place to identify the problem and i was given a promise that the technician will come on saturday at 6.00 p m. Saturday morning i received a call from your office and informed that the technician will visit my house to check the connection by 11.00 a m. I postponed my scheduled programmes and waited and even at noon no one visited. I had to call your office again, and they informed that person will come shortly. They provided me the technician's phone number. When i contacted, he informed that he is not going to come there as it is not his area. Again i called your customer care to inform the fact and they promised to arrange another technician on sunday morning. I agreed for that too. On sunday even at 11.00, as no one had come, i called again and then came to know that no technician was arranged and now no one is available. When i enquired why no arrangement was made, they informed that they had arranged 0one technician and he refused to carry out the work and they are making a complaint against that engineer. I informed taking action against him is not my intention and i just want to get my problem solved.

In this situation, i asked the call centre person to escalate the call to the higher official and i got connected to a lady who introduced herself as the supervisor. She informed me that my connection is discontinued for want of payment. As i had already made advance payment for 3 months and only one month is over, i requested her to check and she informed that i have changed my pin code, they are not able to rectify the problem. I have not changed my residence so far. As per google information, whatever is fed in their address remains the same. Moreover, i do not understand what role pin code has to do with dth connection. However she offered me to solve the issue and asked me to hold the line. I was put on hold for more than 50 minutes. I requested her to show some courtesy to cut the call and call me back when the problem is solved, to my surprise, she informed that they do not have outgoing call facility. Finally after an hour’s struggle, she informed that they have done something and i will get a call from your office within 2 hours and the problem will be rectified on sunday itself. I also informed her that i have been waiting for two days keeping all other outside works pending just waiting for the technician and there won’t be any one available at my house and the work has to be finished by sunday itself which was assured.

Even at 6.00pm i had to call again to as i had not received any call and the man who attended the call informed that the j0ob is yet to be assigned and ensured to get done before 8.00 pm.

To your kind information, the work is still unattended!!!.

Is your office is doing customer service or customer troubling???

What authenticity is there for the promises made by these people???

Right from the moment they receive the call, they are saying only “sorry””. Are they being paid simply to say sorry on behalf of the organisation?

Please understand that you are doing a paid service and the money is already taken in advance. It is the responsibility of the organisation to ensure connection. Even after repeated representation, it is not being attended. I asked the supervisor madam whether they will extend the validity period for the unservised period. She firmly replied that no that is not possible and it is not their fault that i am not able to use the facility. Is this the fault of the customer that you are not able to provide the connection??? Do you expect us to do your technician’s job also?

Because of the irresponsibility and incapacity of your staff, i had to waste my two valuable days waiting for their so called “service”. Please educate your staff to value other’s time also.

In this situation i humbly request you to be kind enough to take away the instruments already placed in my residence and refund the entire amount i have paid at the time of insatallation along with the remaining amount of my unutilised period, failing which i will be forced to move to consumer protection forum for compensation including the mental agony caused to me in this regard.

You have announced that the call is recorded for quality assessment. You can very well check and ascertain the conversations recorded whether the complaint is valid.

I expect a better response from your side.

Thanking you,

Jaya raajappan