Airtel Complaints & Reviews

This is a copy of the email i sent a couple of days back to [protected]@in. Airtel.com based on my conversation with airtels customer care.
Reads as below-

Dear sir,

I am using a post paid connection on an apple iphone. I have raised a complaint few weeks back stating that the outgoing sms facility is not working on my airtel. The complaint reference number is[protected].

Now for the past 2 days, i’m not getting on & off airtel signal and my phone says “ no-service ” from time to time.

I am currently in chennai and i visited a local store for sim replacement. They requested me to send this email. Could u please help me in issuing a replacement sim at a local airtel store in chennai.

This is because, the airtel store people informed me that a new sim will be couriered to me since it’s in the name of my company. But i am not in a position to wait for 3-4 days to get a new sim since i need my phone to use.

Kindly send a reference number regarding this, which i can show to the airtel store in chennai to get my sim replaced. Kindly treat this as priority because if i have to wait for 3-4 days to get a courier of a new sim, i will close my airtel connection and transfer my number to an alternate network today.

The reply i got from airtel is as follows:

Dear customer,

Greetings from airtel!

This is in reference to your email for a new airtel mobile connection.

I am delighted to know that you are interested in our service.

As mandated by department of telecommunication, to purchase a mobile connection you will need to submit the below stated documents along with the subscriber enrollment form. It is important that the proof of address and proof of identity are verified by you in person. Kindly keep the documents handy.

Ufff! Where did i request for a new connection? How can airtel reply even without reading my email.

I have no network at all since afternoon and your # airtel stores are shut down at sundays but you provide problems 24x7 you just need to solve my problem right now it's frustrating no network at all in my phone with airtel sim only when i tried with other sim cards they are ready to use can you imagine a day without using phone but having it in my pocket so many calls had come and my business has been shut down by you people today?

Signal lost from 2pm kindly resolve the issue at the earliest and make the network fix at the earliest and do needful, signals getting disconnected every 2 days and this is the first time the network is making so much of issue and getting irritated to the customer so kindly review the issue and do needful as the earliest

No network coverage in my phone. I am fed up with this connection. Kindly solve this prob or i will have to shut down this network totally. I am facing this problem on regular intervals. Once a month this prob is faced by me and there is no network in my phone, no phone calls are made and if the call is made by chance to then no voice can be heard on either side.

The internet is bloody slow. Literally goes down to 500 bytes per second. Bytes per second. I get much faster 2g internet speed on #ing bsnl.
And this only happens when i'm trying to download or upload files. When i'm not using any internet hungry apps, the speed spikes up to 200 kbps.
This is affecting my work very very adversely. Such # service. # all network. I swear if i lose a job it's because of this stupid #ing network.

I am unable to view channels after doing recharge of amount ₹357 on you people prescribed plan on 22nd june 2018. We people are crazy for fifa world cup but we are unable to view channels. How disheartening fact it is. And when i complained on same to customer care dept, first of all they are asking me to wait for 1 hr. After completing 1hr when it is not resolved, i have been asked to either recharge or to wait for 48hrs.
This is not d first time that i have been harrassed

I am using Airtel postpaid connection past couple of years, I am facing some network issue and i visited Airtel gallery and changed my 4g SIM but still problem is not resolved I had raised a complaint but no one ready to resolve my problem worst service from airtel customer care and Gallery.

Sir/Mam...
35 Rs where deducted from my main balance, Mobile no( [protected]).
After complaining to the airtel representative, they accept that the money has been deducted but they didn't provide the reason for my bal dedection..and also there behavior was not satisfactory...
Now i want to port out from airtel to other company.
Thanks

I had raised a porting request for my number from jio to airtel on 15/06/2018. I was ported out of jio on 21/06/2018 but services in airtel has not resumed till date i. E 24/06/2018. I have raised multiple complaints to airtel care and i always get the same reply of technical issue. I have even sent warning mails to airtel however of no use.
In this digital world this kind of failure on the part of renowned telecom operators like airtel are highly shameful. I am facing heavy financial losses on a daily basis due to this. I would request a sincere effort on this front.

Namsthey my name is a prasanth
Actully problem was i got a call from airtel customer service they told me that i[censored] r in another connection plz come to airtel u will get best officer i said what is the offer she saying about postpaid plan i said i'm not interested on postpaid plan next day she called me again told me that do u have a prepaid plan in airtel u r interested i said yes she send to meet me a airtel custmor executive he said me that it's post paid plan at the same time i said i'm not interested he went back next day she called me back said me that prepaid plan only that same person came again &he said this is a prepaid plan i belived them i'm changed to airtel they tooled from me 100 rupees &said 1 month connection free now u r cuarmor services persons calling about monthly payment what is going on in airtel please convey this problem to consider person &make sure my problem will solve as soon as possible other wise don't call me i[censored] guys cal me again i will complat u on consumercourt

Hi,
I have created a port request in airtel to change to other network and customer care person called me to enquire about the issue then ask to contact the nodal officer, i didn't ask them to cancel my port request but airtel cancelled my port request without any reason. This is like they are compelling customers to use airtel and i am paying my money don't i have right to choose my network?
Their customer care didn't know the reason why they cancel the port request. I want to port out of airtel kindly help

Hi All,

I tried to reset MPIN and have forgotten my first name and last name which I have given while installing Airtel payment app..

Please return my amount which I have paid to Airtel payment because unable to reset MPIN because have forgotten my details to reset it easily. Please take it on high priority and assist it at the earliest.

Dear airtel,

Even though i register for dnd am getting continuous calls regarding personal loans like that. Instead they tell like your number is received from airtel only and they tell your number is in data. I want to know how our numbers are going out. Kindly register a complaint on the numbers from which am getting calls. 1. Nikhil - [protected], 2. Ramesh - [protected] and they tell they call from capital first. Instead they call from mobile numbers. Where is the implementation of trai guidelines? Kindly reply me on how i am getting calls even though i register for dnd?

I recharged it through amazon online. I have entered a wrong mobile number and need to get it to my correct number. Please help me. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno) send to 59109' message. I responded as no keyword found.
Wrong no:[protected]
Amazon order id:[protected]
Operator reference no:[protected]
Correct no:[protected]
So please reverse my recharge to the right number

I tried to see my offers on the official website of airtel. I entered my number and it showed me a offer of rupee 149 with unlimited calling, 100 sms per day and 1gb data per day. I went to the retailer he also saw the same offer and recharged my prepaid plan. Then what i observed that the speed is pathetic and when called in customer care they told me the offer was different in which i get only 250 mb data and airtel to airtel free.
Why would i care airtel to airtel free and just 250 mb data in this date when every network is giving me plenty of data.
They showed me wrong info on the official website.
They claim to be the fastest network but i checked myself my other network is much faster.
Please help because that is how they are doing fraud with public.

I had done the recharge of 399 on my airtel number [protected] and after that by mistake i had done the recharge again of 99. But they are giving me only the benefit of my 399 recharge. But the pack of 99 must be started after the ending of the pack of 399. This thing is happened with me with other operator also (Jio) but they first finish the one plan than start the another. Please sir take the strict action against airtel. They are just fooling the customer for there benefit.
Sir i had tried to solve the issue by calling them but refuse to do anything to help me

A month ago, internet speed of airtel was pretty good. But since last month suddenly don't know why, the speed had dropped to the point where even sending a small message is a days work. It has become really frustrating can't send any messages or photos or even if someone sends me one it takes hours to download the content. The internet is very very slow. Please take this into consideration and do something about this.

I have recharged my mobile (No.-[protected]) through on line system with inr 99 (Transaction id[protected]. Though recharge was unsuccesfull amount of inr 99 has been debited from my savings bank account (No.[protected] which is in shyamnagar branch. Please arrange to refund the said amount to my savings bank account number of which is given earlier.

I have been paying my bills every month from last more than 10 months and unable to use services. I have filled complaint since last october and they are not helping me. I have visited airtel store as well and nobody is helping me. I want my money to be refunded as i am following up since october and they are not providing services and just charging the money.

I am getting theses sms from a$tfarot about some calls being done eversince i have returned from abroad, and there is actual deduction of money from my account also. I tried to call airtel about this but the foolish guy at the other end tried to tell me that if i make calls then money is deducted.
I have lost much of my balance in this nonsense in this month and waiting whether this will end..