Airtel Complaints & Reviews

To
Mr. Nitin Grover
Head Customer Complaints
M/s.Bharti Airtel Ltd. Plot Number 16,
2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana

Sir
This is regarding my Grievance No: DOTEL/E/2018/14496 at https://pgportal.gov.in My Airtel Number: [protected], Airtel relationship number: [protected].

Sir, It is very unfortunate that I have been facing network, call drop related problem since 6 years for which I have registered my complaint to Airtel customer care many times. My last complaint was on hold since 04.05.2017 (Complaint no:[protected]. Till date no solution was provided to me to rectify the network problem. Each time I have given assurance to resolve the problem but no real solution provided.
This time also I have been receiving calls from Airtel customer care committing that solution has been provided which is completely false.

I again request your to look into the matter on priority. It is a matter of hundreds of Airtel customer of Airtel in our Society.

Regards

Rakesh Kumar
[protected]

Payment details while taking broad band connection
POS [protected] SADGURU COMMUNIC POS DEBIT ref [protected]
18/05/15 -rs4362
Reference no [protected]
[protected] was using Broadband
A/c no[protected]
I was told it is valid for six months .I disconnected after six months.After follow up Sadguru Communciations Airtel retailer the amount would be updated.Airtel says it has not recieved the amount in it systems.I paid again on[protected], Reciept no80659188.I paid twice.According to me I have to get need refund of rs 4362.

I had recharged my mobile to amount of 93 rupees on 24th may 2018 using airtel mobile app. The transaction id[protected]. The amount had been deducted from my icici bank account and i also registered my complaint by calling 121. Still now the response is very poor. This makes me more hatred feeling on your network.

This has been a worst experience with airtel network. Please do care of your customers.

Sir
Iam totally unsatisfied witha the service provided by airtel to the customer. The network problem in my area (Opp dy patil university lohgoan road dhanori pune 411047) is not getting resolved. Moreover the intensity of the signal is pathetic. Iam using iphone 6s it has nothing to do with the intensity of signal that is being transmitted. They are not at all intrested in providing a foolproof solution to the network coverage issue. The advertisiment is misleading.

I requeste you to take an action wich will make management think and device permanent solution to this issue

Sir
Iam totally unsatisfied witha the service provided by airtel to the customer. The network problem in my area (Opp dy patil university lohgoan road dhanori pune 411047) is not getting resolved. Moreover the intensity of the signal is pathetic. Iam using iphone 6s it has nothing to do with the intensity of signal that is being transmitted. They are not at all intrested in providing a foolproof solution to the network coverage issue. The advertisiment is misleading.

I requeste you to take an action wich will make management think and device permanent solution to this issue

Thanks and regards,
Moideen musthaq

I am facing problem in my airtel sim, its showing no network and even i can't call customer care number. Calling fron another airtel mobile i can't get appropriate help as it does not respond, worst network, facing huge problem due to this network issues. Calling airtel best 4g provider is quite a big joke. Network issues and customer service is so poor.
Respond asap on [protected]

Sir,

customer care executive calls on this number [protected] for airtel promotion. Once we tell don't call but every day calls for plan upgrade

[protected] customer care of airtel calls for upgrade of plan. we said when we needed then we will call. but every day caall me and said please upgrade the plan.

please call me who disconnect my call who is calling from [protected], +91-[protected], +91-[protected] when asking complaint email id

We applied broad band concretion on 13.06.2018 vied cef no 11192587 and make its payment for six month period which transition id 61361958.

After 6 days we not connection your service and your executive phone switch off form 13.06.2018.

If your are not able doing your service please refund my payment.

Also mail to trai and service provider regular authority.

Dear sir,
This complaint is regarding my broadband connection:
It's not working at since last two days and the best part is none of your customer care services are working.

I called on 198, [protected], [protected], on line help and everything but of no help.
On 198 when i requested for service request number or call forward to senior for help, my call was disconnected and no help was provided.

On other occasion customer care said even without listening my problem that my problem would be resolved by evening.

Request you to provide bit of help to me as i pay for my services to airtel.
Any kind of help from airtel would be appreciable.

Regards,
Atul rai
[protected]

Hi sir,
I am Rajesh Ahirwar your airtel customer from Bhopal. I am waiting from 10:00 am morning on shop of your authorized partner at Narela Shankri Bhopal. But still his center is not open. Otherwise he give a store time from 10:00 am to 08:00 pm. But at 10:20 am his store is not open. Then how can I satisfied with your company

This is to inform you that the new connection from airtel was installated at our office which is still not functioning. The number which was allotted to us, the same was not provided after installation, it's been a month now no one has come to give us the new number. The router is lying switched off and we have not even used a single day.
We sent email to customer care [protected]@in. Airtel.in but there is no proper response, we guess they are just not interested to solve the issue and are least bothered.
But must admit that airtel was best few years ago and now it's becoming night mare to deal with them.

On 21/05/2018 (at 11:11 am) I made an online recharge attempt of my Airtel mobile no. [protected] using net banking from the website www.airtel.in. The transaction id was IGAD0KGFD4. The recharge was declared unsuccessful. But Rs. 448.00 was immediately deducted from my bank account. I very soon contacted Airtel customer care personnel. She told me that the amount would be refunded to my bank account after 10 days. She also suggested me to make easy recharge of the same mobile as their record showed no earlier recharge on that day. I made easy recharge of Rs. 448.00 on the same day (at 12:37 pm) from a nearby shop. Unfortunately till date the money has not been refunded.

In between this time I made several contacts with the different airtel customer care personnel. Every one of them told me that they have nothing to do with it. It is only upto my bank to refund me. I inquired at my bank (SBI). My bank told me that once the money returns from Airtel it would be automatically deposited by their system into my account. Under this circumstance I am helpless and don’t know who to get back my money. At the same time I am very frustrated about Bharti Airtel.

Hi,
Have serious billing issue with airtel mobile. Generally - i do not care much and do not check my monthly statement. However - i got a shock with my last month's bill and hence took a deep dive on my itemized bill. Issue is with charges against my international roaming.
- i called airtel to ask for roaming pack for europe. They suggested me options and i chose a 30 day pack for europe (My trip was for 3 weeks). Deal is 3999/- + gst for 30 day pack. And it covers (I) unlimited incoming calls (Ii) 500 min 'free' call from any country to any country within europe (Any country) and from europe to india and (Iii) 5 gb data within europe. My need was for italy, france and switzerland. And i was confirmed that with 3999/- pack, i am fully covered with above limits.
I was told in that call that there is no other charges.

On return - during my next bill, i was expecting a bill amount of some 6000/- or 7000/- rupees, but to my surprise, i saw a bill of some 12000/- +. So i called airtel for clarification. And as usual - the agents were not very clear on the policies and had to escalate for clarification, etc. After multiple calls and interactions - the outcome summary is that i have been charged additional for the following:
I) calls within europe (One country to another) to be charged (Though i was told with europe - all calls are free. E. G. I was charged when i called paris from italy.
Ii) i had been charged additional international roaming fee of 999/- + tax as extra - as my mobile got connected to internet in oman - during my transit. What the hell would my international roaming be activated. I did not ask for it - i just asked for europe pack. And if it is the process - why nobody told this to me while airtel was activating my europe pack? How can airtel activate packs without consumer consent? And then bills extra money? This is cheating!
Iii) now to my surprise - after 1.5 month, i get my next month's bill, and i am surprised to see that i have been charged rs 999/- + tax again as my international roaming? What the heck is it? I already informed them that i am back from europe and there should not be any further charges. When i called airtel, they say it was on my return - that my phone again got connected to internet in oman, and hence my international roaming charges are applied

This is pure case of cheating customers – that i had to pay unknowingly, and pay penalty for the ignorance of airtel agents / employees, who have misguided me during the call. And the billing team is seating like hawks – working with a policy that the sales & customer support team is probably not aware about.

In any case – my complaint against airtel is for the following:
- airtel cannot activate international roaming pack without my consent. Even if i switch on my phone in oman (Or any other country) during transit, data pack should not have been activated
- airtel cannot charge extra for those inter-eu country calls (E. G. From italy to france). It was an all-inclusive pack that i booked with those limits (500 min/5gb/unlimited incoming)
- i was charged some 7000/- extra in may and now some 1000/-+ in june. Need airtel to reverse all these additional charges as these are not legitimate, not as per agreement / contract.
I would like to penalise airtel for such behaviour - of cheating innocent consumers. I am sure top management / sunil mittal would not like to see his company adopting such mischievous tricks and fooling common people in india. Need justice and penalise the officials for adopting such mal-practices.

Airtel is a good network. But now a little problem in area. This problem is very danger for our business. Actually i think catch in my lovely network airtel today and tomorrow. So this issue is very important for our business. So i think chod dunga main airtel ko.
Nahi chahta hu aisa bura network.
Aur nahi chahiye mujhe, mujhe bhi achha network chahiye, jaise jio ki tarah aap chahiye toh aapka company ko raksha kar sakte. Network connectivity achcha nahi milega to hum log aisa complete karte rahenge hamesha... Bye bye airtel.

Sir, rs 35 has been charged from my account without any requests.

I received the following message-

Game arena service has been activated @ rs35.0 for 7day (S). Txn id s[protected], 01apr18 06:29. Service will be renewed after validity expiry. To use, click http://bit.ly/2yeIAGy (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

Dear Sir
I called customer care at 121 twice and got a thoroughly inappropriate answer "we have told you we cannot help, do not call again".
I had balance around 200 rs and suddenly its gone. My data connection is off, I have not made any calls in last 3 months. They checked and said it was deducted on 3rd June 2018, which I refuse to believe since I did no such thing. Its some issue in that area for all providers (Jio etc.), it shows MBs consumed for no reason, even when data is off. I got no SMS about the deduction or data usage since I get an SMS for every 10MB consumed. I have proof of such previous occurrences.
I demand refund and to find out where the data was used and they ask me to shut up.
Yes it is not possible to check personal history but how else can I prove that I DID NOT use internet services?
Something similar happened before and somehow I convinced them otherwise to go to police station to get the browsing history.

Mobile Number [protected] I was using this number for years and took this number for Life Time from Airtel and kept enough balance on the mobile as per their previous policy, I am working abroad and goes to India yearly on vacations only. Last year they disconnected my number due to inactivity without any message or call. I had sent several emails and had discussed with airtel customer care, each time they say the case is forwarded to higher authorities and still no response. I complained to TRAI with reference DS[protected] dated 22nd November 2017 still day there was no reply. Two days back they issued the number to a third party, I had given the number to my contacts, officials and financial relates. Please act on this matter asap as its considering my personal and confidential information.

I have taken Airtel DTH on 16th June and paid of Rs.1680 through online, same day they came and installed connection., but till now it was not activated., i called so many times to customers care but their numbers also not connected.,
i lodged complaint in online but they also not respond., totally vexed about airtel dth service.,

AIRTEL DTH [protected]

Regards,

Rajasekhar
[protected]

I was on international trip from 13th may to 10th jun 2018 for 28 days. I opted for airtel international roaming plan of 149 for my airtel number [protected] to just get text notification and incoming call alert. So i can respond back with my pre-paid international sim card bought for my international travel. But i surprised that they have charged rs 649 per day for international roaming incoming call. This is without any information or my knowledge. I am not sure how they have took that decision to charge. Airtel has charged rs 649 for 8 days total of 5192 + taxes without my consent and i would like this to be waived off from charges. My airtel credit limit is rs 1900. I am not sure how this has been applied. I request this has been handled on priority as my billing pay of date is 24th june 2018

I was from kerala and presently i am studying in delhi. There is no network for airtel services at my place and i temporarily want to opt other services. Eventhough im sending text stating port my 10 digit mobile number to 1900 and yet it reply’s me the same stating u have sent an incorrect code. What do you guys think, am i stupid or # to send incorrect code that many times. Look into my problem