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Updated: Jul 7, 2026
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P
Piyushdln
from Varanasi, Uttar Pradesh
Jul 21, 2018
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Address: 110070
Website: Www.airtel.in/prepaid

I have a total balance of 458 rs. Yesterday I directly got a message of deducting 150 rs balance from my account for any service named as SSPPULMOVIES as shown in msg. I use my sim in a simple keypad set(Samsung service). I didn't reciev any customer care call or any flash msg for activation nor I use any code to activate then how it happens to me. First of all I m well educated that I can not make any false transaction for any service in that simple set. And truly I did not do any thing to activate that. I call customer care at 7.30, the representative said that the money will be refunded in 30 minute. After waiting for 30 min I again call to customer care, again representative said that your money will be refunded in half an hour. After 4 hour I call again when money is not returned and now the representative said that, its my fault and money will not be refunded. Tell me one reason to use airtel prepaid if your service is like that. I'm totally dissatisfied and don't want to use your service. My remaining balance is 308 Rs. Also make deduction of that money and make yourself happy so that I can port to another service. Hope that you should understand my feeling. Very bad experience for me. The main thing is that, only I use my mobile phone and I did not so any thing to activate any charge and so I am unhappy for your service charge.
Jul 21, 2018
Complaint marked as Resolved 
150 rs refunded by airtel. Happy for their resolution and politeness.
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    S
    sachin kkp
    from Patiala, Punjab
    Jul 21, 2018
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    Address: Faridkot, Punjab, 151204

    Dear sir

    my self sachin. i have use a post paid number [protected] last 10 year. airtel post paid department block incoming calls without reason company wave rs.400/- late charges and after i am paid balance amount but company cheating with me our balance continue. i want airtel bharti refund my payment and port my number as early as possible . company continue cheating with me and block my number .i am businessman, company loss my business due to mobile service block any reason .i want govt. take action this cheating.

    thanks with regards
    [protected]
    [protected]
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      A
      Ashad Hossain
      from Shamli, Uttar Pradesh
      Jul 21, 2018
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      Address: Kolkata, West Bengal, 700125

      In our area airtel network coverage is very bad, , no solution from last 6month, , when ever i call 198, , they are promising to solve network problem, , Every 10minute Network fully disappear, , Our postal address munshipara road, , south kazipara, , near kazipara railway station, , postal code 700125
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        D
        dev97
        from Dehra Dun, Uttarakhand
        Jul 20, 2018
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        Address: Aligarh, Uttar Pradesh, 202001
        Website: www.airtel.in

        I requested to port out from Jio Prepaid to Airtel Postpaid. I received a message from airtel that port request has been validated by Jio and it'll get ported into Airtel by 16th July (screenshot attached). Till this day, it hasn't been ported yet. Whenever I call them they just say your request is pending and please wait for 24 hours. Jio deactivated my services on time but Airtel is just frustrating me.Basically I am without any contact number right now. I have called their customer care atleast 15-20 times, tweeted them, e-mailed them, visited their airtel store but I got no real help. I have tried everything in my power.

        That number is very much important to me since it is my only official number and attached to all UPI apps so I can't do any transactions. I am stucked very seriously. I can't afford to lose this number.

        PLEASE HELP!!!
        Airtel customer support has been notified about the posted complaint.
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          R
          RAMVAN
          from Jaipur, Rajasthan
          Jul 20, 2018
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          Address: 324009

          Worst experience, I m a Airtel digital tv consumer, worst system to lodge a complaint, very difficult to contact customer care, since last many days I faced very poor airtel dish tv services, IAt times I registered complaint through customer care, but the bad transmission still continues.
          Airtel customer support has been notified about the posted complaint.
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            R
            RGajjar
            from Mumbai, Maharashtra
            Jul 20, 2018
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            Address: Mumbai City, Maharashtra, 400052

            On 18th July, I raised my first complaint to Airtel stating that I had recharged my DTH account before the due date. The payment was made via Paytm and the transaction was successful from Paytm’s side. I called airtel and provided them with the transaction id as well. They said it will be resolved in 24 hours, it’s a technical issue at their end. 24 hours go by and no resolution. I call again and for the first 5 times the customer executive puts me on hold for no reason and doesn’t come back on line. They keep disconnecting my call while I’m still speaking. They connect me to the supervisor who is just as unhelpful as their junior executives. I’m writing this complaint on 20th July and this is still not resolved. We still have suspended services, there is not a single person contacting us to try to resolve our issue. This kind of service is appalling.
            Airtel customer support has been notified about the posted complaint.
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              R
              Rr2106
              from Pune, Maharashtra
              Jul 20, 2018
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              Airtel has sent me a message saying VEMES have been activated on my number even though I haven't activated any such service and they have deducted the charges from my balance. Highly unacceptable on part of Airtel. have sent a deactivation request. But will the charges be reversed
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                P
                Piryanka shona
                from Pune, Maharashtra
                Jul 20, 2018
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                I recharge my no. with 169 RS. In which I have to get unlimited local and STD calls and data .but I didn't get unlimited pack.when I talked to customer care, they told me that this recharge is only for data not for calling, one person told me it's only for new 4g handset.and the head person told me that this recharge is not for your no. Eveytym a new person told me a new story.I am attaching the recharge scrnshot which shows your recharge is successful.
                Please solve the issue.
                Airtel customer support has been notified about the posted complaint.
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                  A
                  Ajay8248
                  from Savantvadi, Maharashtra
                  Jul 20, 2018
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                  Address: Pune, Maharashtra, 412105

                  I want to know about my Airtel prepaid number[protected] which is name ajaykumar prataprao shinde full history of last three months calls and sms may june and july 2018.in that company havnt any way to find personal history of number.i have tried more times but not succeeded.please help me..my email id is. [protected]@gmail.com
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                    @tul1
                    from Noida, Uttar Pradesh
                    Jul 20, 2018
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                    Address: Mumbai City, Maharashtra, 421202

                    Hello,

                    I was using the docomo sim card [protected] due to net slowness i had converted to Airtel. After change of service from docomo to Airtel it was working good for starting few months after that it is working very slow.

                    I am unable to use entire my net pack due to slowness . In the mobile network it is frequently change its symboll like H, 3g, 4g and ! .
                    I always preferred around 500 net pack but it is worthless. It is always finish in 2 months and daily i am able to use only 500mb data remaining 1gb data loss .

                    I am unable to see 4g speed in Airtel till now after using 500rs net pack in motog4 mobile. How Airtel can say that they are providing the highest speed net in world ?
                    Airtel customer support has been notified about the posted complaint.
                    Jul 25, 2018
                    Updated by @tul1
                    still facing the same issue.
                    Jul 29, 2018
                    Updated by @tul1
                    Still I am facing the slow ness issue, more than 1 gb data is west without in use.
                    If Airtel is not able to fix or provide high speed issue for my connection then I will going to change this service .
                    Jul 29, 2018
                    Updated by @tul1
                    Still I am facing the slow ness issue, more than 1 gb data per day is west without in use.
                    If Airtel is not able to fix or provide high speed issue for my connection then I will going to change this service .
                    Aug 06, 2018
                    Updated by @tul1
                    Still same issue. Why the Airtel is not working on this issue ?
                    Aug 09, 2018
                    Updated by @tul1
                    still same issue. Why this is not notify to the airtel.
                    I was trying to call with the airtel customer care no. as mentioned on this portal as well as 198 but no one is responding on that. Kindy take action on this request.
                    Aug 19, 2018
                    Updated by @tul1
                    Still slowness issue with the Airtel services...
                    May 04, 2019
                    Updated by @tul1
                    Since 4 to 5 months I am facing same slowness issue. Registered complaint about this but not yet resolved my issue, even not properly given the update by them.

                    In same area other Airtel user are able to use airtel internet service but my number is not .
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                      B
                      baldeopuri goswami
                      Jul 20, 2018
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                      I have paid execissive regular bill of post paid mobile [protected]thrice in this month but again and again demanding dur amount which is not due. May be due to porting or hacking by someone. It should be resolved immediately. Porting processed as soon as possible.Iam paying regular bill per month nothing was due. One bill in a month is rule for post paid but four bills in a month after payment of first bill. Unauthorised billing is being done by Airtel. Consumer court may be needed to resolve this problem of excessive billing. Baldeo Puri. [protected]@gmail.com
                      Airtel customer support has been notified about the posted complaint.
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                        S
                        Sherin Abhilash
                        Jul 20, 2018
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                        Address: New Delhi, Delhi, 110091
                        Website: airtel.in

                        I have an Airtel Hotspot connection. From past one year i am facing issues with the device. The battery is faulty and it does not work properly.

                        I went to airtel store they asked me to go to service centre. When i reached there they asked me to go to "Zeta" service centre as the device has some battery issue.
                        I visited a store in Noida (Sector 18) as per the list provided but there is no such service center.

                        I also tried to contact another reachable store but the contact number does not exist.

                        I am fed up of following on this issue. Now i want someone to get this device replaced and provide me with a new device.
                        Airtel customer support has been notified about the posted complaint.
                        Recently my Gujarat Telenor network [protected] changed to Airtel. I receive data roaming alert every time after recharging Rs.179 from Airtel for 28 days. It takes extra charge after switching the roaming data. kindly tell why it shows roaming but still I am in my home network.it takes me all data balance.
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                          Y
                          Yash Chitroda
                          from Mumbai, Maharashtra
                          Jul 20, 2018
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                          Address: Mumbai City, Maharashtra, 400066

                          Dear Sir,

                          Myself Yash Chitroda residing at Devipada, Borivali (East), Mumbai - 400063, would like to inform you that from last 1 Month my whole area is facing network issue there is no internet connectivity... made several complains to customer care regarding this but only outcome i have received is we will fix it soon... but till date no one has taken action

                          Request you to look into the matter & reslove it at earliest

                          Thanking you

                          Yash Chitroda
                          [protected]
                          Airtel Prepaid Customer
                          Airtel customer support has been notified about the posted complaint.
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                            S
                            ShrutiSaurav
                            from Mumbai, Maharashtra
                            Jul 20, 2018
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                            Hi, I have hotspot with airtel sim, number: [protected]. this number linked with my alternate number: [protected]. In april-May, i got a bill of Rs.5663.76. I called them up for asking why is that so.? There customer care executive said that i have changed my plan (which I didn't requested nor I was not informed about it ) and for that plan, bill is the annual one. So i told him, nobody called me regarding this nor i received any sms or mails. How can anybody activate this plan without my concession. I told them to block my number ([protected]) as I will not use it. I dont like this service. Please keep in mind I was still getting IVR call and normal calls to pay the bill, even though I blocked my number and I had complaint it. I did follow up on this complaint and request to block my number after 3 days and the confirmed that. BUT I AM STILL GETTING IVRS AND SMS AND CALLS TO PAY THE BILL. Yesterday I was fed up, I again called the airtel executive (NAME: AMBIKA) that I already have blocked that number, and I have destroyed the sim, why I am still getting the calls from u guys? SHE ASSURED ME THAT IT WONT HAPPEN, but its not the case. I am still getting call, and now if I block it, they are calling every hour. THEY ARE HARASSING ME. There SERVICE IS JUST PATHETIC.
                            Airtel customer support has been notified about the posted complaint.
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                              C
                              CBhamare
                              Jul 20, 2018
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                              Address: 400708
                              Website: www.airtel.in

                              I have received a call from airtel support team when i did the port message to 1900 which was at 11th July 2018.

                              I have problem with recharge scheme and network.They have promised me to give unlimited calls along with 100 SMS per day and 2 GB data valid for 28 days in the recharge of Rs.99/-.

                              After that team told me to do same recharge from retailer and it would initiate to back end team once you recharge from there.

                              I have done all this thing and now they are continuously making me fool, logging different tickets to resolve my issue.

                              If you are not eligible to give such offer to my number so why you gave me false commitment.

                              Today i have received a call and they are telling we don't have such offers u need to write a mail to nodal officer.
                              Airtel customer support has been notified about the posted complaint.
                              Jul 23, 2018
                              Updated by CBhamare
                              After that i have had a call with Nodal officer of Mumbai, and she was telling that she verified things with concern team and they did not offer this things to you which was an answer from the nodal officer.

                              That means i am lying on same and if they were not agreed on same then why i did the recharge and sending mails again and again for follow up.

                              Very disappointed with the service and network with the Airtel.I thought this is the best telecom company who value their customer but its wrong.
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                                K
                                Kaushik_Basu
                                from Kolkata, West Bengal
                                Jul 20, 2018
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                                Adofgame is a big fraud. Oneday suddenly i found out Rs120 was deducted from my account due to subscription of Adofgames which was done automatically, without my consent. This is a pure fraud and a scam. Adofgame must be shutdown immediately and all its officials should be investigated.Deduction of Rs120 for a service that i never knew about and never wanted to have is a pure fraud.
                                Airtel customer support has been notified about the posted complaint.
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                                  Sudha Kumatole
                                  from Thiruvananthapuram, Kerala
                                  Jul 20, 2018
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                                  Address: Belgaum, Karnataka, 591201

                                  Dear sir/medum
                                  In the belgaum district chikodi taluka network problem is so much high, , network is very slow, calls are autometically disconnecting, , data connection is autometically disconnect or very poor data network, we recharged 4g plans but here data speed is some times only in MBPS. oterwise always its in just KBPS,
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                                    mahesh kumar barfa
                                    from Bengaluru, Karnataka
                                    Jul 20, 2018
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                                    Address: 560057

                                    I have purchased samsung s9 plus from airtel online store . While purchasing the phone offer was reflecting like 80gb of data per month, amazon prime membership, 1 year mobile protection plan ...after I received the phone my plan has been automatically changed ..it became 40gb of data no membership ..No airtel secure plan ...after calling to customer care it was a worst experience no response ...as a customer I'm suffering not company ...after paying a amount of 2799 every month den also I'm not receiving the service I'm liable for ...While paying the da bill u guys never say this time we couldn't provide u better service pay less amount ...and u expect us to pay full bill amount ...and don't provide any service ..it is a fraud, misleading information given to every consumer ..please friends don't believe in airtel... they have 2 different colours...
                                    Airtel customer support has been notified about the posted complaint.
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                                      G
                                      Gopala3105
                                      Jul 20, 2018
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                                      Recently I have noticed that Airtel is deducting money from my prepaid balance of prepaid mobile number [protected] for a service called WHATSMOB. I am not even aware of this service, without my knowledge and consent they just started deducting the balance.

                                      This is totally a fraudulent behavior of the company and they are looting the people without any ethics
                                      Airtel customer support has been notified about the posted complaint.
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                                        D
                                        from Rajgarh, Madhya Pradesh
                                        Jul 20, 2018
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                                        Address: Shahdol, Madhya Pradesh, 484001

                                        Airtel online ke name se mere pass phone aya jisme mere se kaha gaya ki hum airtel online job se bol rahe
                                        hai aap job serch kar rahe ho amine kaha ha to unhone mujhe bola ki aap ki resume humre pass aya hai short list ho ke to aap ko job karna hai to maine bola ha to unhone mere se 2000 ruppe registration ke name se paise le liye uske baad unka phone mere pass aya ki aap ka paisa mil gaya hai aab hum apko agrement
                                        form denge jisme aap ko sign karke hume sign karke scan kar ke hume mail karna hoga humre id me maine bhej diya aur uske baad unka koi phone nahi aya us din next day main phone kiya to unka kahna tha aap ka mail hume mil chuka hai

                                        aur jo wo mere ko kam de rahe the wo ye tha ki aap k0 humre portal me kam karna hai id passward diya jaye ga .
                                        Aur aisa kuvh bhi kam nahi diya gaya aur mere se paytm se paise liye gaye jiska no hai [protected]
                                        total maine inko 5565 diye hai jo mera ye kha gaya
                                        aur jis no swe mughe call aya tha ye no
                                        madum nikita ji [protected]
                                        vineet panchel [protected]

                                        ye logo ne mere sath fraud kiya hai to inke upar karwahi ki jaye mere pass inka voice record save hai agar jarurat padi too de sakta hu

                                        thanks
                                        deepak kumar sahu
                                        [protected], [protected]
                                        Airtel customer support has been notified about the posted complaint.
                                        Jul 23, 2018
                                        Updated by [email protected]
                                        Sir kya hua mere complaints ka kuch message nahi aya
                                        Thanks sir plz mera paise wapas kara dezye main bahut person hu
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