Airtel Complaints & Reviews

I am a broadband consumer using 16mbps connectivity on the number[protected]. For the last six months or so, there is frequent disconnection happening on the brodband connectivity on regular basis everyday and in spite of my repeated complains the matter has not been resolved.

The line support people come to resolve this are thoroughly incompetents and even lectures that the modem chip is melting! (I have voice recording of the same)

Today[protected] @ 01:49 PM, I received a call from[protected] representing Airtel Customer service. A Female customer Service executive who spoke to me regarding, activation of new HD Sports channels as a part of Airtel DTH Offer. I just refused the offer and advised I am NOT interested in any new activation.

Around 03:48 PM, I received 2 messages from ADAIRDTH (Airtel Message service) that HD Sports channel was activated and Stopped. I was shocked to see those messages. At once, I checked my Television, few more HD channels were activated without my concern.

When I tried calling the above number[protected] it was not reachable.
Later after unnecessary stress, I reached Airtel DTH Customer service representative. He told me that my last recharge was made on 17th June '18 and latest activation was made today 26th June. I clearly explained him that, After 17th June 2018, I NEVER made any new activation till date and also asked, without my concern how can you guys activate any new channel/Pack, later the CSR apologized & deactivated my HD Sports pack channels which was activated today by an Fraud agencies/ Mystery Airtel Customer Service.

I was really surprised, who was the lady representative who spoke to me at 01.49 PM ? And why She activated MY AIRTEL DTH CONNECTION plan without my concern ?

I have heard and faced several fraudulent activities from Airtel Communication. This was unimaginable !! Just think about the poor layman and senior citizens who are been cheated by this Corporate.

Whether She is an Airtel representative or an Third party agency or some other fraud company. Who are they ?

I beg you to address this issue on high priority and take appropriate action against the wrongdoers..

Fraud call no @ 01.49 PM:[protected]
Airtel DTH Customer Service no:[protected]

P.S: **More channels (SD or HD), More burning rate**
HD Channels has more burning rate than other Standard channels. When we activate HD channels, the validity days/Burning rate will be reduced drastically. As a result, the User DTH account balance will be reduced simultaneous and has to recharge the DTH before its due date.

Please find the attached Print screen.

Your offer is misleading. It clearly says Rs 100 cashback.
I haven't done any transaction using airtel money till now. I need to pay bill of 421 for a postpaid connection. So I'm eligible for the offer Flat Rs 100 cashback offer if I pay via Airtel money. Sadly, when I try pay via airtel money, it is showing me another offer which has only Rs 50 cashback.

I didn't have so much of an issue with the cashback offer. I tried to pay my bill with airtel money which I added like 5 days ago before making the payment, it says "Debit not allowed". Why? Why can't I use the money which I just added to my account!

Airtel activated international plan, without consent and now wants me to pay for it.
I made an international trip to europe and asked for an activation of plan. I specifically mentioned i dnt need any other packs (For other countries).
Instead of this, they charged me for in-transit countries and now refusing to accept their fault.

Its extreme high handedness, by the company and they want its subscribers to budge and pay money for services which hasn't been asked by them. Unacceptable.
Have already written to consumer court

Whenever I call from my Airtel Postpaid number to Reliance Jio Prepaid, it says this number is not valid. This happens only when I am in Ranchi. If I am in Kolkata this does not happen. Airtel customer care says it is network congestion issue, whereas this happens all the time, I have checked regularly.
I request airtel to look into this issue as I am facing it for 4-5 months now and is very serious. Being an old customer of Airtel I have not ported yet. Please look into it.

for any further information reach me at :
[protected]@hotmail.com or [protected]@gmail.com

I am very disagree from Airtel services.

I am more than 10 emails from your services slow internet speed but not problem solve.

You guys always say that now we will solve the problem in 7 days and the rest will not be solved.

I am very upset because of the internet speed of you.

Now I am emailing for the last time now my problem has not been solved.

I have 5 numbers in Airtel, it will port us out. If my problem is not solved then
First number .[protected].Dear Customer, your Unique Porting Code is AY597726 and the expiry date is[protected]. Please do not share this code with anyone other than the recipient operator personnel.

Second number. [protected].Dear Customer, your Unique Porting Code is AY668655 and the expiry date is[protected].

Third number. [protected].

fourth number. [protected]

I am speaking to you guys for the last time, if my problem is not solved then I will be able to port four numbers out of Airtel.

Sir mera name ashish h delhi se khjoori khas se belong karta ho jis area me rhta ho vha par me airtel ka net use nhi karta airtel se achi sim othar company ko manta ho me hmesa complaint karta ho but kbhi usse solve nhj kiya gya vese bola jata h ki airtal sbse best.. Kuch best nhi sbse bekar sim h airtel ki... Me kai baar complaint ki hmesa mere complaing ko solve nhi kiya gya.. Hmesa mera bill 384 minimum 300 se uper ata h to rquest h apse mere... Rti lgana chata ho me airtel par.. Ok.. Thanku mere problem solve na karne k liye.. Customar care vaalo

Dear sir,
I am facing network issues since 4/06/2018 (The day when i entered in haridwar) i informed your customer care service 4-5 times and i also made complaints 2 times (Complaint no. S are cgpsc[protected] and cogcl[protected]) but there is no action made against my complaints even i am not able to make calls and i am not only the person facing this type of issues from airtel but also my other friends are facing same problems and sir trust me we have approximately 15 connections and we are facing problems with all 15 connections sir i we also registered a complaint in national consumer complaint service whose complaint no. Is 790455 and sir on the name of 4g service you are not giving us even 2g service.
Really a bad experience with airtel (Unexpected).

Dear sir,
I had applied for airtel broadband service. I had deposited the installation charges rs1000 i am continuously following but no buddy listening. They are fooling since last week. This highly pathetic service provide by airtel highly disapponinted and i make sure that each and every connection from my friends and family must be replaced by others better service provider like jio

I had talk your cirlce manger mr. Akash he said yesterday i. E 20.06.2018 that your connection will install on very same day but today is 26.06.2018 know he is not taking my calls

Application no[protected] connection on name of mr. Nirdosh kumar
Address - c63 plot no -2 golfgreen apparments (Roop villa) sec 19b dwarka-75

I just want to say that on 22nd june i placed an order for iphone x on airtel, paid 29, 000 inr to them and the order was successfully placed as well.
Today its 26th june, 5th day from i placed this order and there is no further processing of the order.
I am getting harrassed because of this as the shipment was assigned to a courier company named as vulcan express, they have not picked up the order yet and the worst part is that, when i call airtel customer care they say that they do not take care of complaints regarding the order which is placed on the website, when i go to airtel website there is no such option to raise a complaint for delay in the delivery, when i call customer service of vulcan, the automated system says you do not have any order with us even when i am calling with my registered mobile number.
I am still waiting for my phone and airtel do not have any platform where customer can raise a complaint for such an issue if anyone place an order from there website, please look into this and help regarding the same.
Please check the attached pictures for your reference.

Hi,

Closed airtel postpaid connection with number [protected].
Send couple of mails to 121, [protected]@in. Airtel.com for last bill.
Still today airtel did not send a details bill for 102 rupees. Updated to customer care via [protected]. I got a call from [protected] from airtel executive stating that she for got to attach bill. Still today 26 june 2018 12 pm i did not get the bill. On 26 june 2018 i got a call from[protected] threatening that they will send a legal notice to me.
With out the bill i am not going to pay.
If bill is delayed then it is the responsibility of airtel and i am not going to pay late charges.
Send me the bill to my registered email id then only i will pay
Close this issue as early as possible.

Thanks
Suresh.

Respected sir,
With due respect, i have to inform you that from the network problem of neepco, yazali, arunachal pradesh is so poor. People are fed up with your network on the other hand vodafone and bsnl network is good as compare to your network. I[censored] believe me in 30 days may b netwrk stand for only 7 to 10 days. As i m your valuable customer because when i know about mobile phone i have only and only using airtel sim. So i am requesting you to please resolve our problem. This type of problem running from 3 years. And most of the people has been shifted from airtel to bsnl and vodafone. So it is my humble request to solve this issues as soon as possible. And one thing i want to say that this is hydro project area most of the time rain occurs but we have seen when rain comes network goes out from 15 to 20 days. I have already tried to nodal officer but couldn't connected.
Thanking you.

Tarun kumar
Neepco, yazali
Arunachal pradesh

How can airtel let some other company to activate junk service and let them deduct from prepaid balance there should be some kind of checks and confirmation from customer before they can let some # company to eat away prepaid balances, will airtel let someone just take away their money from their accounts without any written confirmation? When i called customer service their answer is really insane "its not airtel service and we have no control over it" but when you ask them not to send such stupid offers or calls they say they will put on dnd and will deactivate whatsmob, if its not airtel's service then how come you can deactivate it, its all airtel's business tactics to eat away innocent victims money with shady offers and schemes. Shame on you airtel

I have mistakenly recharged to the wrong number

Wrong number : [protected]

Amount : 448 - 82 days pack

Correct number : [protected]

Kindly reverse the same

I have sent an sms to 59109 but getting the following response : no keyword match, enter proper message

Seeking help to revert this recharge and transfer the recharge amount to my correct number which is [protected]

Mobile no.[protected] outgoing calls are barred. The balance and validity is available. Please solve this problem urgently. Thanks. The incoming calls are working. Please solve this urgently as i am outside of india.

Please please.. Please... I have recharge the my no.

Please please.. Please... I have recharge the my no.

Please please.. Please... I have recharge the my no.

Please please.. Please... I have recharge the my no.

Please please.. Please... I have recharge the my no.

Please please.. Please... I have recharge the my no.

Please please.. Please... I have recharge the my no.

Please please.. Please... I have recharge the my no.

Please please.. Please... I have recharge the my no.

Airtel first inflates my may 2018 bill & on verbal complaint stops my mobile services. Written complaint was made on airtel complaint site. Still no results.
This irresponsible behaviour has caused mental harassment and finsncial loss to me.
My mob. [protected]
This is to convey that i feel cheated... When i was told about my plan if rs 399 it was stated that all the incoming and outgoing calls whether local or out of circle would be free and no roaming charges would apply. Now when the bill was sent, roaming charges were applied. My previous complaint was on the site of airtel whose ref no. Is po[protected]. Sadly no action has yet been taken

Went to Airtel store to get a duplicate sim for which I was supposed to be charged Rs.25 as told by your customer care, while in store they bluntly asked for Rs.50 and on confronting about the charge they told me "then get it form customer care".Want resolution.
Airtel Store
C-1, Laxmi Garden, Vidhayak Market, Loni, Bus Stand No. 2, Ghaziabad 201102

On 1st june 2018 i have installed airtel broad band and today is 25th june out of this 25th day the net connectivity is not available whole 8 days and for this i have lodged complain with airtel nodal agency.
And for this connection i have paid advance to rs. 2480/-

Now i do not use such type of connection.

My office work was totally depended on net so i have to buy another connection.

Now i request you please advise airtel for refund my whole amount

They are cheating me from around 1 week they deduct my data balance. and last time on 25 Jun they told me that data was used at 4:00 am which totally unexpected and can't be possible they are lieing to me. Sort this matter as soon as possible.as well my phone and installed app does not says that I have used that much of data .
Attaching in hope of quick response.

Today I received a call from Airtel Sales Team on vodafone number. She was asking me to convert to airtel postpaid while I already have an airtel post paid connection. I told her about the pathetic service airtel provides and planning to change airtel to jio or any other service she has been very rude saying I live in a rural area and cannot expect better service from airtel. The fact is I live in city but since she was not able to handle the call she thought it will be better to insult the customer than giving proper advise. This call could have been recorded and I can share the landline number from where I got this call. First of all the airtel service is horrible, despite of so many complaints nobody is bothered to take action and top of it is the horrible customer support team/sales team who do not even have common sense to speak. I waited all these days hoping the airtel service would get better but after this call I am definitely going to change my postpaid airtel connection to some other network.

And the other thing I want to share is have some respect towards customers, people say they are not interested in your service, stop making calls on other number each and everyday. Just because you want to increase your sales, doesn't mean that you call the same customer each and everyday and bugging them. If someone is not interested and requests you to unlist their contact no from your data you better do that.