| Address: New Delhi, Delhi, 110077 |
| Website: www.airtel.com |
Hello, i recharged my mobile no [protected] on 23 of march but at that time the mobike app of airtel was having some technical gluch and it was not working and it was not working even for 4-5 hours and my transaction was not getting completed so i recharged more then once initially i thought that my debit card or credit card is creating this problem, may be the gateways of these cards are not working properly but the actual issue was with the airtel app so i recharged 3 times of rs 509 which has a 90 days plan, two times with my axis bank credit card and 1 time with my icici debit card, one transaction got accepted and second one they gave it back i got the refund of 509 rs of one transaction for which i did from my axis bank account and the one transaction which i did from icici debit card they took it and never gave it back. On tge very same day i called the 198 no of complaints and they told me and confirmed me that one transaction which got accepted is currently on the run for 90 days and after the finish of this plan the recharge of other 509 rs recharge of icici debit card will start automatically and i dont have to recharge again that means i will be having 180 plan as per then but yesterday my plan of 90 days got finish up and i was waiting as when the second 509rs plan is going to start but when it didnt i called 198 one more time and now they told me as sir you recharged your account twice and one got recharged and the other one we took it because you gave it to us and i have the proof as recording of this phone call and even i have the recording of that phone call also which i made to 198 on 23 of march when they said as the second plan will aoto start automatically, so i juat want my money back of 509 rs which i did from icici debit card and which they took and now not returning.
As proof here are the transactions ids
For axis debit card the one got accepted and one they refunded are
[protected]
And
[protected]
And for icici the money they are not returning the trans id is 960627
Airtel customer support has been notified about the posted complaint.
Jun 25, 2018
Updated by kumar praveen chaudhary I haven't got any reply or any call from airtel yet i want to know the status of this complaint please help me
Jul 04, 2018
Updated by kumar praveen chaudhary I haven't got any reply or any call from airtel yet i want to know the status of this complaint please help me
Phone/Mobile Number: 9958230660
Hello, i recharged my mobile no 9958230660 on 23 of march but at that time the mobike app of airtel was having some technical gluch and it was not working and it was not working even for 4-5 hours and my transaction was not getting completed so i recharged more then once initially i thought that my debit card or credit card is creating this problem, may be the gateways of these cards are not working properly but the actual issue was with the airtel app so i recharged 3 times of rs 509 which has a 90 days plan, two times with my axis bank credit card and 1 time with my icici debit card, one transaction got accepted and second one they gave it back i got the refund of 509 rs of one transaction for which i did from my axis bank account and the one transaction which i did from icici debit card they took it and never gave it back. On tge very same day i called the 198 no of complaints and they told me and confirmed me that one transaction which got accepted is currently on the run for 90 days and after the finish of this plan the recharge of other 509 rs recharge of icici debit card will start automatically and i dont have to recharge again that means i will be having 180 plan as per then but yesterday my plan of 90 days got finish up and i was waiting as when the second 509rs plan is going to start but when it didnt i called 198 one more time and now they told me as sir you recharged your account twice and one got recharged and the other one we took it because you gave it to us and i have the proof as recording of this phone call and even i have the recording of that phone call also which i made to 198 on 23 of march when they said as the second plan will aoto start automatically, so i juat want my money back of 509 rs which i did from icici debit card and which they took and now not returning.
As proof here are the transactions ids
For axis debit card the one got accepted and one they refunded are
180323911501
And
180323918703
And for icici the money they are not returning the trans id is 960627
this address is not leading to any place or any portal on which i can post the comments upon
if u want yo talk to.me then call me on this no 9958230660, please call from a number so if i dont pick up the call so i can call back