Airtel Complaints & Reviews

Hi,

I have received call from Airtel representative on 26th May.
As per representative communication I had made recharge and called customer care to activate my package on account [protected].
Many times I called customer care, asked them to activate promised package or refund my amount.
Now almost 1 moth over and package is not activated.

I think this is one kind of cheating from Airtel DTH.
Airtel DTH subscribers please be careful while you are getting offers from Airtel DTH.

I am chan pasha, live in hyderabad.
I purchased 399 pack (Unlimited calling and 1.4gb/day) on 19th april 2018. However there are no proper services in my locality. There is no proper coverage in locality, i have to go to other localities to access mobile internet services.
I raised this with airtels mulitple channels, some promised me resolution in "few" days. Its 50 days since my first complaint, no resolution is provided.

I am airtel user having four prepaid connections and three digital tv connections.Usually i do all my recharges through airtel app I have done a mistake instead of selecting [protected], i have done recharge of 399 on [protected]..I have already recharged [protected] with 448 yesterday so its of no use..I called paytm for this issue but they advised to talk to airtel 121. The reference number for this transaction is[protected]. spoke to Rahul.rude cs & no help provided.

They are charging me the price of 4g but they are not delivering it, they don't have proper 4g signals, there 4g is only work when you have a full network, suppose if your phone is catching 4 signals instead of 5 then it will work like 2g. I am living in an urban area where there support is saying that we have full network coverage but they are bloody liers, the moment i enter in my house or any other inside area anywhere in any town there services are even worst than 3g and comes to 2g. I recommend that do not believe them at all they are bloody # and charging only amounts from the people without delivering them. This my phone number [protected].

Till march airtel was showing my data consumption at 100 odd gb everymonth. Which is impossible. An average movie is 700 mb which means i need to watch 200 movies online or download equivalent data to consume 112 gb worth of data.

Suddenly this month airtel claims that 200 gb has been consumed. Joke is... This month we were out of town for a week and for 2 days airtel broadband was not working. We complained twice. After that password was changed twice of the modem.

I complained to appellate authority and some ms priya called from there. She kept on insisting that airtel system is 100% right.. Maybe your family shared password. I told her i know that is not the case... Then she says maybe you watched lot of online content. Our system is 100% fool proof. Then i get calls and mails to upgrade and buy expensive plans.

What kind of customer service and appellate is this?

The account number is 12804055.

Regards

3 months back i have ported to airtel and i am getting all lines are currently busy voice message when ever i try to call to any bsnl numbers. This is happening from last one month. I have give complaint thrice but no use.
Today i have again complained and the reference no is cogcl[protected] and they sent a sms that it got resolved with in 1 min.

I m complaining about weak network connection in my village.in my village very tough to get network signal, we are climbing hills, trees to get network connection. Some times we are getting the signal outside of our homes that only 2g signals even that also not connecting properly, voice breaking, signal drops like this we are facing so much problem. If some one gone to hospital to neighbor city its very critical to get his status. So please its my humble request on behalf of my village members, please install the network in my village. Whatever support you required we will provide you.

Name : mahesh t
Mob : [protected]
Village & post : t. D palli
Mandal: rolla
Taluka : madakasira,
Dist : anantapur
State : andhrapradesh
Pin: 515271

While using the my airtel app for recharging the offer plan 399 rs/- the money was deducted from my bank account and not getting recharged. This issue has happened at yesterday[protected]:00 pm after automatically entering otp only for 2 times. While doing transaction also my internet connection is good (Speed 30mbps) but due to technical reasons in app this issue has happened and when i call to customer care they are also not responding in a good manner to solve the problem

Mobile no:[protected] ( ANDHRA PRADESH) has recharged STV plan -250, ref no.[protected]GADTSHVL7 and STV plan-199, ref no.[protected]GADTSHUE5 on 20/6/2018 by INB Avenues India pvt limited.but till now mobile not yet rechargeable.please see my mobile to recharge as early as possible.

Sir I have 90 GB data left in my poatpaid number [protected], when I try to operate any app of play YouTube vvideos it take a lot of time to load, I have complained many times but there was no response from the team, I have called customer care as well but they said they will resolve but after a month there was no response from them. Now I need the good Internet speed to do work please solve the problem

Dear Sir,

In mahabubnagar Srinivas colony near Markandaya Nagar New VASAVI kanyakaparameshwari temple at Mahabubnagar area signal not catching please rectify we are suffering about signals .pls as soon as possible solve it

My phone number [protected] Lagishetty Raghavendra AASM Mahabubnagar DALMIA CEMENT BHARAT LTD

I have recharged my account after seeing this given by airtel on 15june2018-rs99 mein unlimited local std aur roaming call saath hi 100 sms/din aur 1gb/din data+1gb data 28 din ke liye. Shartein laagu. According to which i should get 29gb data total but they have given me only 2gb data. I am fully elgillible for getting my full data to be fulfilled. I have complsined to customer care and their website but no response came. What does it shows that we the customers are fools as it is directly proved by their behaviour and i think they understood us the rural indian as in the case which was before. It also shows that the persons who do not know this much to complain about them what will they do think as it is your country also. Thank you.

On 10th june airtel executive call me and ask me to port my vodafone number to airtel network we will give rental 300 plan with great benefits i. E. 40gb 4g data, unlimited outgoing calls, free amazon prime membership, free airtel secure subscription. Because of your false promise i have port my number from vodafoneindia to airtelindia and now they activate other plan (Plan details: rental 399 & features 20gb 4gdata, unlimited outgoing & incoming calls, 100 sms thats it). And when i called airtel and inform about my situation they said we don't have any employee who discuss with you regarding this specific plan and very next call that executive told me the person who sell this plan to you he's got accident and he is no more! Look how they cheat customer!

I have called them so many times, posted reviews on facebook page they called me and told that we can’t give you what we discuss earlier (Rental 300 plan), however we can give plan that has all this features worth rupees 499 for a year only, with 100 rupees discount.

I am not happy with their settlement and behavior. I just want what they discussed while porting from old service provider (Rental 300 plan with all features) also i need good compensation because of their behavior false promises and long follow ups by customer.

Have ordered for samsung galaxy s9 on 13.6.2018 from airtel store. Order id 10037734. Then on 20.06.2018 i got the message that my product will be delivered at anytime on 20.6.2018. I did not received any contact no of delivery person. And no one called me or tried to deliver my product. Then on 20.6.2018 at 8.10pm i got message from airtel that "hi bhabani, we tried to deliver your samsung galaxy s9 (64 gb, coral blue) but could not succeed. We will try again (Today/tomorrow)". How can i get this type of message when no one called me.. Its now 8.12 pm today 21.06.2018, i am waiting for my product to be delivered. Still no one contacting me regarding delivery. I also not getting info about the vulcan courier which will deliver my product. Gone to airtel store today at cuttack, and they said they have no information regarding this. Please help me or refund my down payment of rs.6490 which i have paid. My airtel no [protected]

I am wrongly recharged my ir airtel sim from online banking transaction... I am recharged today at 11:35am... So can u please refund the amount... I am not have any use in that recharge.. I need another recharge... Plz help.. My mob:[protected]. Please refund the amount.. It's my fault plz help.. I recharge another amount please help

My active number of airtel postpaid which was on my name has been transferred yesterday i:e on 20th June 2018 on some another's name without my consent. I have already mailed to appellate as well as nodal but still haven't received any revert from them. How can my active number would be transferred to some another name without my consentthat also in prepaid. . Is airtel is doing this much fraud with the customers? Is airtel is an loyal company?? Are your customers data as well as there numbers are secure. I need my number asap at any cost. Please do your needful what you want.
No - [protected]
Name - Rohit Sonawane
You can call me on my alternate number [protected]

I mr devendrasinh m surve. Having a prepaid telenor no [protected] ported this no from vodafone. My no has been discontinued from service without giving any prior information, this has caused me a lot of inconvenience. I complaint this to telenor call center and ask them why they did not inform me inspite having sufficient balance they are just saying we are sorry and your number is gone. I said i want my no back they replied airtel has taken over telenor kindly approach them. Kindly give my no back as i want to retain my no. Thanking you in advance.

Dear sir, we recharged [protected] with rs 995/- for 6 months on 4-6-2018. But data not coming, contacted call centre, benefit: 1gb data/day, unlimited calls (Local+std+national roaming) and 100 local+std sms/day with denominations rs249, 448, 499, 509 and different validity.

Whereas rs509/- for 90 days local+std unlimited, roaming in&out unlimited, 100sms local/national perday, 1.4gb data per day

Even though we are paying equal to rs509/- for 3 months, for 6 months 509+509=1018/- (6months) with thought consession of rs23/- and paid rs995/- for 6months.

We are ready to pay if you need rs23/- recharge to convert the plan or else kindly convert the plan to rs509/- and remain the balance to my mobile account.

Even though we have lost our data from recharged day to today also.

But call centre of airtel is refusing to convert to rs509/-plan with balance to my account. I will recharge rs23/- to convert equal to rs509/- for 6 months.

Above scenario explains, making encash of misleading/magically to grap the amount from illiterates (Not aware of recharge options).

Kindly look into the matter and settle the matter as on as possible

With regards
Mounika bose

Hi airtel,

I have complained multiple tiles for bad, very bad network coverage (3g/4g) in noida sector 57. Just near to you airtel office.

But nothing had happened till. No one came to check or not even your service getting better.

Please suggest where shall i contact.

Ashish

[protected]

Myself tv akhil holding an airtel sim having number [protected].

Complaint - volte not working.

Regarding this complaint i have contacted the customer service where they had asked me to do a couple of changes which was all done. Firstly i made sure that my handset oneplus 6 is compatible for volte. I have also inserted the sim in slot 1 and made sure that the network settings in my mobile is fine. I have also switched on the volte option in my device.

To further rectify this issue i have inserted few other airtel sim cards on this same device oneplus 6 and the volte was working. So i understood that there is no problem with the handset which i am using. Later i have also inserted my sim having number [protected] in other volte compatible devices. But here the problem occurred in other devices also. So the volte of my number is not working in my device and also in other volte compatible devices.

So i came to the conclusion that the problem was only with my sim card.in this regard i brought a new airtel sim for the same number yesterday i. E 20th june 2018 as again told by airtel supervisor. They suspected that there was problem in my old sim card. But i am surprised that even the new sim for my number [protected] the volte feature is not working in my device. I have also inserted the new sim which got activated in other volte compatible devices and verifed that still the problem existed volte feature not working again.

All these details have been updated to the customer supervisor via 121. But till now my issue is not resolved. This problem is completely on your technical side with the number i'm using.
The call centre people told me that the device was not compatible every time i called but i rectified all these issues by checking with the other airtel sim cards which was working perfectly on volte in my device oneplus 6.

Previously i was on tata docomo and have later chossen airtel mainly because any kind of issues arised would be resolved immediately with the airtel. So i had a hope that my issue would be resolved but it is taking days together to get solved. The call centre is only asking for time to speak to technical department but not responding back to the issue. Icalled a number of times to the call centre regarding this issue and all these details you can track for ur confirmation. Now i am fed up of calling to the call centre.

So now i had to place this mail in order to solve my problem. I hope that you look into this matter immediately and solve my volte issue as soon as possible.

Airtel do not let yourself down in satisfying the customer problems on time with proper solutions. I hope that you take this issue seriously.

Regards,
Tv akhil