Airtel Complaints & Reviews

Hi
Im a 10+ yrs old airtel user. 2 days back i got relocated to hyderabad, telangana, since then im unable to use internet services on my phone. The internet signal comes for fraction of seconds every 3-4 hrs. Till now there is no change despite of regular follow up with the customer care service. They have been giving lame scripted advises on call which are of no use. Being new to the city it is difficult for me to stay without gps/ internet services. Request your help asap.

There were 3 attempts to recharge airtel mobile no. [protected] twice on 29 may 18 by debit card and internet banking for 150 each and once again on 30 may 18 for 150 by internet banking. All attempts showed transaction failures but bank only refunded the internet banking transaction failure of 29 may 18 and also confirmed that debit card transaction on 29 may 18 and internet banking transaction on 30 may 18 have been received by the merchant. Hence, it is requested to reverse the amount to sbi for amounts not credited to mobile recharge or else give 2 recharges of 150 each for apparently shown failed debit card and internet banking transactions on 29 & 30 may 18 respectively.

Im ussing your service about 8years. Today i called your executive related to an issue. And she is talking harsh to me. Her name is asha. Im done with your service. This is how you treat your customer.Im useing your service about 8years. Today i called your executive related to an issue. And she is talking harsh to me. Her name is asha. I called to coustomer care becouse of i lost money from my phone balance. And i told her that i have been charged without my fault. I ask the refund and she is just talking rudly to me. This is how you treat your customer. Please take an resposiblity customer care executive or the rating o[censored]r company will fall down now im going to port of this particular situation. I also recomend my friends and famlies about this insident... otherwise please check my recorded call that i have been called your coustomer care and take an explinatatry action.

Airtel 4g ki speed nahi mi rahi castmer care me 5 June se camplen kar raha hu abhi tak iska jawab nahi mila castmer care wale kabhi kahte he apke ariye me kam chalu he to grahak kabtak rah dekhega jabtak airtel ka hamare area me netwark sahi nahi he tab tak grahk ko apna recharge kiya huva rupees waps de de na chahi ye jab network sahi ho jaye ta message karke jan karni chahiye

I have recently ported my phone number to airtel from vodafone #[protected]. After the port request got completed, i am facing issues with incoming calls i. E. It says the no does not exist. I called up the customer care but they are unable to help. Asked to transfer to senior but even after 20 mins on hold;i couldn't get hold of any senior executive.

No issues with outgoing calls.

I have just ported to airtel; please don't make my experience horrible.

I had paid my bill of Airtel landline no. [protected] of 680rs. by cheque whose cheque no. is 159443 of Canara Bank dated 13th June 2018. But after the payment of the bill I am receiving some messages from Airtel that your bill have not been paid. Please check what is the problem. It's my humble request.

I used my number in postpaid for 6 months and then i changed to prepaid. My father forgot to pay the bill before he changed it to prepaid. After using it for 4 years, now i found that the number was taken out of service and i couldn't even get the number back in postpaid, after paying the bill and maintaining some minimum balance.

I need my old number back...

I had a issue with anazon prime access and finally i heard it's not possible to resolve. Incident started in february and closed today june 20th with failure status.
Thanks for your support.

I am planning to =

- change this postpaid to prepaid, and then port it.
- other prepaid ([protected]) i have, port it.
- change my airtl dth to any other.
- disconnect airtel broadband/landline and move to any other.

Dear Airtel,
This is my second complaint today, as you are not working as my broadband and I am regularly paying to you.
All your customer care numbers are busy and not working.
So, no help from any side.

Please stop robbing my money.

Airtel is selling broadband plans in Noida, Sector 82 without any infrastructure or support.
Even they don't have adequate customer care staff to support your queries or work on service request.
While they would talk about 150 GB, 40 mbps - scenario is that you won't go far beyond the google home page, it's haed to even open their app using their broadband connection.
I have been waiting for their response for no effect.

To
Mr. Nitin Grover
Head Customer Complaints
M/s.Bharti Airtel Ltd. Plot Number 16,
2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana

Sir
This is regarding my Grievance No: DOTEL/E/2018/14496 at https://pgportal.gov.in My Airtel Number: [protected], Airtel relationship number: [protected].

Sir, It is very unfortunate that I have been facing network, call drop related problem since 6 years for which I have registered my complaint to Airtel customer care many times. My last complaint was on hold since 04.05.2017 (Complaint no:[protected]. Till date no solution was provided to me to rectify the network problem. Each time I have given assurance to resolve the problem but no real solution provided.
This time also I have been receiving calls from Airtel customer care committing that solution has been provided which is completely false.

I again request your to look into the matter on priority. It is a matter of hundreds of Airtel customer of Airtel in our Society.

Regards

Rakesh Kumar
[protected]

Payment details while taking broad band connection
POS [protected] SADGURU COMMUNIC POS DEBIT ref [protected]
18/05/15 -rs4362
Reference no [protected]
[protected] was using Broadband
A/c no[protected]
I was told it is valid for six months .I disconnected after six months.After follow up Sadguru Communciations Airtel retailer the amount would be updated.Airtel says it has not recieved the amount in it systems.I paid again on[protected], Reciept no80659188.I paid twice.According to me I have to get need refund of rs 4362.

I had recharged my mobile to amount of 93 rupees on 24th may 2018 using airtel mobile app. The transaction id[protected]. The amount had been deducted from my icici bank account and i also registered my complaint by calling 121. Still now the response is very poor. This makes me more hatred feeling on your network.

This has been a worst experience with airtel network. Please do care of your customers.

Sir
Iam totally unsatisfied witha the service provided by airtel to the customer. The network problem in my area (Opp dy patil university lohgoan road dhanori pune 411047) is not getting resolved. Moreover the intensity of the signal is pathetic. Iam using iphone 6s it has nothing to do with the intensity of signal that is being transmitted. They are not at all intrested in providing a foolproof solution to the network coverage issue. The advertisiment is misleading.

I requeste you to take an action wich will make management think and device permanent solution to this issue

Sir
Iam totally unsatisfied witha the service provided by airtel to the customer. The network problem in my area (Opp dy patil university lohgoan road dhanori pune 411047) is not getting resolved. Moreover the intensity of the signal is pathetic. Iam using iphone 6s it has nothing to do with the intensity of signal that is being transmitted. They are not at all intrested in providing a foolproof solution to the network coverage issue. The advertisiment is misleading.

I requeste you to take an action wich will make management think and device permanent solution to this issue

Thanks and regards,
Moideen musthaq

I am facing problem in my airtel sim, its showing no network and even i can't call customer care number. Calling fron another airtel mobile i can't get appropriate help as it does not respond, worst network, facing huge problem due to this network issues. Calling airtel best 4g provider is quite a big joke. Network issues and customer service is so poor.
Respond asap on [protected]

Sir,

customer care executive calls on this number [protected] for airtel promotion. Once we tell don't call but every day calls for plan upgrade

[protected] customer care of airtel calls for upgrade of plan. we said when we needed then we will call. but every day caall me and said please upgrade the plan.

please call me who disconnect my call who is calling from [protected], +91-[protected], +91-[protected] when asking complaint email id

We applied broad band concretion on 13.06.2018 vied cef no 11192587 and make its payment for six month period which transition id 61361958.

After 6 days we not connection your service and your executive phone switch off form 13.06.2018.

If your are not able doing your service please refund my payment.

Also mail to trai and service provider regular authority.

Dear sir,
This complaint is regarding my broadband connection:
It's not working at since last two days and the best part is none of your customer care services are working.

I called on 198, [protected], [protected], on line help and everything but of no help.
On 198 when i requested for service request number or call forward to senior for help, my call was disconnected and no help was provided.

On other occasion customer care said even without listening my problem that my problem would be resolved by evening.

Request you to provide bit of help to me as i pay for my services to airtel.
Any kind of help from airtel would be appreciable.

Regards,
Atul rai
[protected]

Hi sir,
I am Rajesh Ahirwar your airtel customer from Bhopal. I am waiting from 10:00 am morning on shop of your authorized partner at Narela Shankri Bhopal. But still his center is not open. Otherwise he give a store time from 10:00 am to 08:00 pm. But at 10:20 am his store is not open. Then how can I satisfied with your company

This is to inform you that the new connection from airtel was installated at our office which is still not functioning. The number which was allotted to us, the same was not provided after installation, it's been a month now no one has come to give us the new number. The router is lying switched off and we have not even used a single day.
We sent email to customer care [protected]@in. Airtel.in but there is no proper response, we guess they are just not interested to solve the issue and are least bothered.
But must admit that airtel was best few years ago and now it's becoming night mare to deal with them.