Airtel Complaints & Reviews

I have been using airtel prepaid no since nov 2017 and came to london with international roaming active. The intention is to use that no. For bank related sms's. We have recharged the number on 04/04/2018 and we recieved an recharge message and also we are continuosly recieving our bank messages till 4th april 2018. We have not recieved any message after 4th april 2018. We realised it little later and though that may be we run out of balance so we did another recharge of 509 on 8th jun. No. Didn't work. We called airtel customer care and got to know that no. Is used by another person since last 51 days (Approx 20th april). Reason - our no is not used for last 90 days.

I called customer care twice and no good response and then finally i tried multiple times to nodal office number and its programmed in a way that you cannot call them no matter how hard you try. Their system doesn't recognise either their own 10 digit no or their own service registration no. Its very clear that they don't have fear of anyone...

Now this situation is very dangerous for me as they have not notified me before changing owner of this no. All my bank message goes to same no. Recently i switched my dmat and other account to same no which is used by other person.

I don't understand how 90 days is calculated on deactivation of my no.

If i recieve an sms on 4th april 2018. Acc to this, 90 days are on 4th jul 2018. Also there would be some grace period.

No is already used by other person since 20th april where 90 days condition never met.

I have done 1200 recharge since apr and if they say account balance is not maintained then i would give my case with view that no logical person can explain this to airtel and this is clearly a gundagardi. No wonder they should be thrown out of the market.

Thanks
Sumit

Today i receive a message from 5644329 (Md-artlnt)
Describing here..
Dear customer thank you for applying bharti airtel network installation in your premises. Congratulations your property has been selected for 4g tower installation with application id air5644329. Kindly co operate with our service executives for further detail. T &c apply. At 01:36pm on 12/06/2018. Kindly check this message for authentication

I recharged my phone on 11th june 2018, using the best offer-99 ul plan where it is given 28 days validity. After successful recharge my a/c via myairtel app, is not showing any active plans, rather it is showing zero balance. I recharged again but still zero balance only. When i checked my message it is showing validity of 10 days. Why is it like this?
Transaction id: [protected], [protected]

I had applied for a porting request to vodafone 3 months back. Airtel kept me back with a rention scheme of 249 one per month for 3 months after which i would be charged 499. But my bill has never come below 499.
This is clear cut case of fraud by airtel. I even got a call from them telling me that my 249 plan has expired as 3 months are over. After i told them to send me the communication by writing as i was never charged 249 they refused.

My supplementary no. Has been charged for an add-on service not opted for - caller tunes. I had intimated the airtel customer care on the same more than a fortnight ago and later mailed in a complaint on their [protected]@in. Airtel.co. The complaint was acknowledged and a reference no. Issued (Ref. No. Po[protected] inspite of this no action has been forthcoming till date and the payment due date is just 2 days away. They are now sending warnings to pay up or face penalties. What is to be done? Is porting the no. The only solution?

I registered request for converting airtel number from postpaid to prepaid ([protected]) on 09th june. After saturday, i received sms at 02:30am as "welcome to prepaid". Prepaid request is completed, i am able to receive incoming calls.
However unable to recharge prepaid number, error - the prepaid airtel number is incorrect.
This frustrating, i can not make any outgoing calls as i can't recharge my prepaid number now. Customer care asked to wait for another 4 days (Till 16th june).
Airtel is providing worst service to customers

I had opted for a family pack for better utilization of the schemes, whereas after opted for family pack, i observe that my usage was little but bill burden seems to be huge and hence i requested to convert two add on numbers, [protected], [protected] to prepaid in my family pack by removing from the family and for this i approached the airtel store at west marredpally, secunderabad during april 2018 wherein i was advised that the sim cards for prepaid plan, not available and was asked to come again after 15 days. Again my daughter went to the same stores on 09/06/18 she was asked to bring my photograph and copy of the aadhar card and when she went on 11/06/18 with the requisite she was sent back asking for original aadhar card. When the need was only to convert the connection numbers to prepaid, i do not understand why the airtel staff are insisting my presence and my original aadhar card, when the details and kyc are already fed in the system. It seems to me that the airtel people are exploiting the consumers for their own benefits.
I sincerely request the airtel people to do the following:
1. To remove connection number [protected],
2. To remove connection number [protected] from family pack and convert it to prepaid plan.
3. To remove connection number [protected] from family pack and convert it to prepaid plan.

Hello sir/madam,

I have made the payment of rs 399 from my airtel app but the order is not placed/amount on this airtel number [protected] and the same amount has been deducted from my account when i checked the balance. And i am trying to contact on 121 customer care number from last half an hour, i didn't connect with them not sure why your ivrs system not telling us to press 9 directly rather than advertising the other...

This is with regards to my airtel secure clam submitted against number [protected].

I have received a confirmation that the claim was rejected under the category of "improper handling".

However, when asked about the reason for jumping to this conclusion. I have told that since my description was not clear enough and i have not picked the follow-up call they understood that is an improper handling.

I have clearly told them that it was accidentally fallen down. Further over phone calls and emails, had multiple time explained the accident multiple time that since my wife standing behind me and when i turn accidentally she touched my hand and handset fallen down.

Further its imperative to close case based on assumption.

My son came from russia on vacation, for whom i purchased an airtel prepaid connection [protected] on 31st may 2018. The seller told me that it is valid for 3 months unlimited calling + 1.5 gb data per day for rs.500/-. I agreed.

Sim card became operational on 1st june 2018 itself and since 9th june 2018 outgoing calls have stopped. Only incoming calls are allowed. "your balance is too low to make an outgoing call" - this is the voice prompt that comes whenever an o/g call is attempted.

When informed the seller, about this he says he will have to check.

Bloody people, my son is a doctor, where he receives and is expected to make calls too. If his o/g facility itself is down, what type of service is airtel providing.

My airtel mobile no: [protected] is showing excess payment of 1339/-. Requesting you to please refund the payment by neft at the earliest.
Enclosing herewith scanned copy of passbook front page, cancelled cheque and cash receipt.
Kindly do the needful at the earliest and please keep giving follow ups by sending messages or emails whether the complaint is further processed. I have mailed many times to [protected]@in. Airtel.com but no further action has been taken plz take the complaint on a serious basis and refund the amount by neft

Sir there are almost 5000 homes and around 12000 people living in palamathi, venkatapuram, kuppam and vendikal villages. All villages center is venkatapuram and only 2km distance for each village. These villages comes under vellore district, arcot taluk, thimiri union pin -632507. Here we do not have any network connection but only one network vodafone is available with very poor condition that too if we go top floor of the house. I have space for tower installation on venkatapuram (Vellore to thimiri main road). Kindly do needful and reach me @[protected] for any assistance.

I moved to bangalore two weeks back from hyderabad and got new micro sim for an active airtel postoaifd number. I was told that it will be activated in 48 hours. Its been two weeks and no activation. After repeative complains on calls and stores, no result.

Shame on you guys... You cant even give a time by when your technical team can resolve this issue. Shut your door.

I am going to switch to jio or vodafone. You don't deserve a 5yrs loyal customer.

My airtel number [protected] is getting deducted rs60/week from november 2017. This number with me for a many years and keeping in uae since 2014 as i am working here. No weekly deduction happening in 2014, 2015 or in 2016. I keep this to receive sms related banking and kerala psc. I keep this phone live as i can by dialing and top up.
Kindly do the needful to stop this deduction.

Cashback is not credited of 100 rs on my first transaction and 40 cashback in transactions above 200. Please do credit the amount as been given in the offers. Didnt credit the cashback into the account as being shown offers. It shoud credit in time the cash back while we are avaling the offer from airtel payments bank. But there is no response after the bill payment through airtel payments bank.

Respected sir
Last day, I have done my recharge of 399 which gives me 4gb/day data+100msg+unlimited calls for 84days. This offer was available only on my mobile no. But when I done my recharge then they gave me only 1.5gb data /day. And this was very hilarious. I trust Airtel company.. But from that incident, I decide its a fraud company.. Why are you misguide to consumers? I don't like this k..
I hope that you will solve this problem as early as possible.

Dear Sir/Madam,

I had been to Oman for a holiday for 1 month. Before leaving the country, I was told on call by Airtel of Rs.149/month International roaming scheme on which incoming will be free. I specifically asked if there will be any other charges and she denied that and said only if I make outgoing calls I will be charged. When I came back from Oman, I received a bill of Rs.21, 986. I found out and came to know that i was charged 999/day every time I received a call (which I was assuming to be free). They have activated such a scheme on their own and also gave me wrong information. I have a credit limit of Rs.1200. I was not informed by call or message when my bill crossed this amount. Even the Airtel app would not show me updated charges although I regularly checked it. My bills every month come in the range of Rs.500 and I clear the payment within 2 days of receiving the bill. I immediately contacted Airtel Customer Care on 25th May. After a 20 minute call I was told someone from Airtel will contact me in 24 to 48 hours and did not give me a complaint number even though I asked for it. I did not receive any call till 31st May. I again called Airtel and again I was forwarded to a senior who gave me the mail ID of nodal officer so I mailed the complaint to them. They were responding very slowly in mails. This seems to me as a practice of sneakily increasing the bill o[censored]nsuspecting customers. Today (11th June) they called me saying that they are sorry for the inconvenience and will reduce Rs.2000 in my bill. But still the amount is too huge and there is no fault of mine. So they said they will again verify and call me. But I have received another mail from Airtel saying that my payment is due and I will be charged penalty for late payment. Why are they putting me through this harassment? I have recorded all conversations of customer care with me. Kindly help in resolving this as soon as possible.

Regards,
Nikhil Nazareth
[protected]
[protected]

Airtel shows me offer of Rs99 Which have benefit of 28Gb data (1 gb/din) and unlimited calls for 28days.
Then I rechrged my airtel sim for Rs99 offer. After recharged success i call to customer care on 198 and ask information about plan or benifits i got after recharged. Then customer care said me that you have got unlimited calls but only 1gb data for 28 days. What's going this please help me.
I have attached screenshot regarding this.

Dear team

I have tried to recharge my account through ur airtel app.. And a txn id is initiated and send to me through message.. But my account is still not recharged.. Its a recharge of rs 448.. It's really urgent. I will be thankful i[censored] would resolve the problem soon.. Please response fast

My account no. [protected]
Txn id[protected]

Yours faithfully
Sathyavani ([protected])

On 9/6/18 airtel started a service glamsham without my request or authorisation and charged rs 35 for it.
On receiving that notification i called the stop request number and cancelled the service.

My question is why airtel did start such service and deducted rs 35 without my request/authorisation?
The charge has to reversed and rs 35 should be credited to my account immediately.

Airtel has again started this devious practice of starting some service without customer knowledge and charging for it.