Airtel Complaints & Reviews

I have been notified that there is an outstanding of rs. 1720.07 due on 21.05.2018, against my bill dated 03.05.2018 for my mobile no.[protected].
My current plan is infinity family plan - rs.799 with 9 packs effective 16.04.2018.
Now i received a bill dated 13.05.2018 for the period 02.04.18 to 01.05.18. For rs. 1720.07 due on 21.05.2018.
1. Please clarify whether i am still billed for my old plan.
2. Kindly mail details of my bill dated 13.05.18 for rs. 1720.07.
3. Also, notify my billing cycle for my present plan

I am being charged for calling 1860 series numbers in-spite of having a unlimited local and std calling plan.

On reaching out to airtel i was told that these are special numbers and you will be charged inspite of having a unlimited calling plan.

Email from airtel below -

Dear ashwini sukhwani,

Greetings from airtel!

This is in reference to your email regarding balance...

I have an app of airtel payment bank in which my rs. 1000/- has been blocked due to debit transaction are not allowed. I complained to customer care to solve the problem and customer care instruct to me for sending signed photo & address proof id. I do not understand why they are asking these details again even after my successful kyc. Please take needful action against the company.

I have to go a bit in past to explain the issue..
I opted for 3 months safe custody for my number with airtel for 150 rs with an addition of rs 50 for any additional month on 26 july 2017. I requested for deactivation of my safe custody on 19 th november through email which was well bbeyond 90 days.. Airtel never bothered to contact me for extention on anything.. They did not even disconnect my number and my mobile was back in service within 24 hours.

So now since i had to travel abroad again i requested my number to be on safe custody with the same terms and above on january 10. They asked me to pay a due amount of 84 rs the same moment for the same which i duly paid... On april 20 i get a message from airtel stating that my safe custody has been de activated and i can continue to enjoy my services.. (Attached is the screenshot of the email). When i returned to india to my disbelief airtel permanant disconnected my number without any notice. The last email i received from airtel was the one attached where is dosent mention anything about disconnection infact it says i can continue to enjoy the services.. I go to store they say pay 300 and it will be active in 3 days.. But when i ask for an explanation they say email or contact customer care.. Customer care says email or visit store.. The only reply i get from the email is that we are looking into the matter... I wonder why airtel had double standards for the two times where i activated safe custody.. Causing immense mental agony as i can't do anything in the brief period i am in india.. As all my banking transactions are affected.. And it is a big hassle. And yes one more thing.. I went to pay my 114 rs due at airtel store vijayanagar bangalore they said i will get a receipt via email.. Which i never got... And after a day customer care tells me that amount is still due and has to be paid. Kindly assist me in this matter.. Thanks a lot!!..

Anirudh iyengar -
Vijayanagar
Bangalore

I have ported my number from aircel to airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls and i am going to consumer forum against it.
This is such a bad service for users like us. We wholly depend on our phone.

Your associates keep bugging us about your plans and finally when we try it we have to face this. I urge you to start my number immediately

Dear team,

I am using airtel prepaid number since 6 years and past 3 years i’m having minimum balance of 100 rupees and using as international roaming service as i relocate to dubai just to keep my sim active. I’m regularly getting sms in span of 2 months to recharge as i have not used my sim which i’m recharging every month amount between 30 to 40 rupees.

Past 5 months my balance automatically deducted which i ignored but from last few months my balance deducted regularly. Few days ago 99 rupees was deducted and notified by sms that due to international roaming service?? What’s that which i didn’t receive before and why my balance is deducted regularly.. I have not activated any games or whatever as i’m using nokia 1035 not a smart phone.. I feel like cheated??.. Please advise and return my auto deducted balance or better to port the sim.

Thank you

I am facing issue like network busy and unable to call. It is so irritated because of continuously having.
Whenever i am trying to connect someone.
1. Mostly first time get connected. But in case next person is busy or not get connected. And next i will try to connect, it is unable to get connected. Message throughout network is busy. Then if want to connect again then i have to wait for 10 to 15 min.
2. Once i have done first call. Unable get connected second call. Same message as above.

Mobile no. [protected] this is postpaid connection. So in that case i have to pay whole amount.

I attached in my call history screen shot please see that. Very bad. More then 20 times I called but didn't connect. while calling voice comment saying all lines are busy.. actually what is this. Listen network is very useful for emergency purpose but airtel very worst. Sim no:[protected]. Now iam asking to airtel owner, R U USING Airtel NETWORK. With this sim if I will get any emergency problem means airtel network is a responsible .by A.Balakrishnan

I convert my postpaid airtel no.[protected] into prepaid on 23rd march and recd. Prepaid sim no.[protected][protected]u from airtel outlet at vadapalani. Even after lapse of 45 days the prepaid sim given to me not activated till date. Visited the same outlet number of times to get it activated.. But no response.in my last visit on 27th april i was told with in 5 days the sim will be activated.. But till date no action taken to activate the sim.. I spoke to one of your staff at vadapalani outlet mr. Mahendran in no.[protected] but no use. I don't know how long i have to wait to get the prepaid sim activated. I am giving this complaint to solve my problem at least even after this.

I'm not able to call any other numbers because of poor network connection that too during night times the network is not working properly, i will switch off and then on the phone then only i can make calls. Then very poor 4g internet service very slow loading and can't connect to any website or bank apps in any emergency situations. Please solve this network problem immediately or else i don't have any option other than changing your network.

I had taken rs.10/- advance talk time in the month of march 2018 it has not been deducted up to date and today after a recharge of rs. 199 your company is showing 0 balance. My mobile no. Is [protected]. Rectify this as soon asap or else i will be forced to join a different company. I would like you to make its deductions and recharge my mobile with the balance amount. Thank you.

Hi,

I am using airtel number i.e. [protected] more than 8 years. However, i am facing many challenges on same number from few months, below are the issues.
1. Network issue which incoming and outgoing calls
2.speed.
3. Call drop etc.

Also, i have called many times to customer care on 198 or talked with seniors (Priyanshu) but they used to provide same resolution or team members . I raised multiple cases for having same issues to technical team where did't get any response from technical team members, below are cases details.

1. Reference#CICPL[protected].

2. Reference#CICPL[protected].

3. Reference#CICPL[protected].

I hope you will resolve this problem or error at the earliest.

Thanks!

Regards
Atul Bhardwaj
Mob. [protected]

I had received a call from Airtel DTH regarding an offer stating that recharge of Rs 699 in my DTH number [protected] will have a validity of 6 months. As per the offer i recharged mt DTH on April 20, 2018 with Rs 699. After few days when we called back to know about the 699 pack validity, customer care executive informed that, the pack has not been activated, we will have to do a recharge of Rs 100 again to activate the pack (can be verified from call records), we again did a recharge of Rs 100 in my Airtel DTH number [protected]. Again we called on 07.05.2018 to confirm the validity of pack, again the customer care executive informed that has not been activated because of insufficient balance, we will have to recharge with Rs 100 again to activate the pack. we felt cheated and asked the customer care people to disconnect our digital TV connection, and refund the amount, they straight way refused to refund the remaining balance. This is a staight case of cheating customers. Kindly look into the matter and help innocent customers from being cheated.

My phone no is [protected]. There in no network since one month. Talked to customer care 121. But no respons.no in coming and no out going calls possible.we have a data card also .we are unable to use data card .we are facing a lot of problem . No engineers bother to visit for checking.
Since I am Airtel customer for a long time. But due to this problem now I am thinking to Port to other network.
Hope procure your kind and much needed action in this matter.
Regards
Ranjana kakkar

I am an existing airtel user
My airtel number is [protected] (Jharkhand)
I have recharged my number with rs 448 voucher on[protected]. At that time it was showing this voucher is applicable for 82 days and 1.4 gb data per day will be available, but this voucher is expired on[protected]. This is totally not acceptable from airtel. Please check my issue and kindly update me why this happen.

Its the worst serviced. Have ever got from any network even cant able to call dome times and newltwork goes often and issues in using internet and facing diddicukt for jncoming call to what the hell o[censored]se of all ths adds and packs when the service is not good enough i even raise the complaind thrice a month but didnt got appropriate help. So i would like to switch to vodafone and would recommend people to leave airtel bloody network, its like BJP baatein badi badi kaam chote chote. Unnecessarily we are making bloody recharges with no utilization.

Refer to transaction Id[protected] carried out on 5 May 2018 vide which Rs 499 has been paid to Airtel as recharge of Phone No [protected]. Though money has gone from my BOI account, service is not available. Please help urgently. It is highly irritating to this lapse on your part. We regret to have chosen Airtel service provider by looking at your advertisements on TV.

Hi,

I raised the complaint regarding DTH screen issue on April 19, and it is still pending since 3 Weeks.My Reference No. is [protected] and complaint number 73508489.

Daily I call to customer care execute of Airtel and getting same reply that will be resolve by today/very soon as we are working on highest priority of complaint.

Its really very pathetic response from Airtel like prestigious company and a mental harassment. Now my patience is over and I don't have other option than switch for other operator.

Please let me know how will get back my money what I have charged for these interrupted connection period of complaint raised on April 19. Can I get that one in Airtel money app or is there any other option for that?

Regards,
Abhishesh Kumar Jha
customer ID [protected]

Dear team,

I am writing to you with regards to reactivation of a prepaid number
That seems to be deactivated due to lack of frequent use. I am
Currently resided in dubai, uae, but using airtel services (Prepaid
Number services) for making bill payments for online transactions as
This number is connected with all banks.

The phone number is [protected], and its registered under the name of
Soura kumar ghosh and i would like to know how to reactivate this
Number for future use? Today, while doing some online payments, he
Noticed that the sim is failing to recognize the service, and
Therefore he could not complete the transactions.

When called on this above mentioned number, it says "this number does
Not exist".

Kindly note the above problem and revert soon with a probable
Solution. We have been trying different ways to connect with you but
Nothing is working, so we really need your assistance on this matter
As soon as possible as reactivation of [protected] is very important
For all bank related transactions and services.

Respected sir,
I am vishal shekhat, from rajkot (Gujarat).
Mo.[protected]
This is my airtel postpaid number.

I was able to change the sim card at airtel store - rajkot.
But taking 100 rupees charge for swap sim into 4g of from me to airtel store.

And do not give me a receipt of any rs.
If the urge to give my money back.

I sincerely it wrote down the address of the airtel store.
And the number of order to change my card in 4g.

Airtel store
(Prakashbhai chauhan)
Mo.[protected]
Near anand banglow circle,
Krushna nagar main road,
Mavadi plot area,
Rajkot-360004.

Sim change order no.
[protected]
If my application to request to be removed quickly.

Thanks.
Your faithfully,

- vishal shekhat
From, rajkot (Gujarat)

Contact details -

Phone:
[protected]
Mail:
Vishal. [protected]@gmail.com