Airtel Complaints & Reviews

Dear airtel dish tv team,

I need to bring your a kind information that i am having a dth connection and as usual i am a normal subscriber. I have done recharge on 22 sep 2017 with 1989 rs which will work for an year. But unfortunately i got a message on my tv screen about low balance.

This issue was occurred due to back-end technical error which was confirmed by sr supervisor rinku pauri on 12th may. This issue was happen on 29th march 2018 at 3:48am and i haven't even requested for upgraded. I have raised a query but your technical team advice that you will loose 6 month balance so i have drop the idea and not raised the upgrade request. Before upgrade you can check that i haven't call for upgrade prior to day or two. Logically you can think that a subscriber can't call for upgrade at morning 3:48 am.

From last two days i have called 5 times but not get responded in positive direction. Each and every time call was forwarded to sr supervisor but the issue is still open. I have to receive call from back end to get this issue resolved but which was not yet happen. I have received two complaint out of which one was closed without getting issue resolved. Neither i got message about complaint opening nor for closure.

Please try to be in a position of customer if their account balance get deducted by technical end issue. Then why should customer has to suffer.

Complaint number[protected] raised on 12th may. Raised by rinku pauri as well as surya prasad das
72156652 raised on 13th may. Raised by vidhyadhar

Customer id - [protected]
Customer name - utkarsh sharma

Regards,
Utkarsh sharma
[protected]

Hi,

I had done internet recharge of rupees 448 on 12th may 2018 to a wrong number. I want to reverse the recharge to another number. Is it possible to transfer i mean completely reverse the recharge amount to another number. I have tried doing sms to 59109 with transaction id, wrong number, amount and correct number but it gave me the reply as "no keyword match, enter proper message". I can provide you the transaction id if you want. Please provide me the correct way to reverse recharge done.

Thanks and regards

My sim card is not working so i cannot able to make any calls nor message this issue has been since from past 4 months still i'm unable to resolve it nor airtel customer care ppl are helping me with this... I don't know why i'm constantly facing this issue n why can't airtel customer care ppl make any move n we public are wasting our resources on this airtel n it just cannot help us with a small issue.. Please help with the issues and hope to get a positive reply from you
Thank you

Sir, i am anupam dixit and my no is [protected] i submit request to convert postpaid into prepaid at friday noon. After that in morning i connect to customer care to continue my postpaid with the offer provided by airtel service team (49rental) they assure me it is possible but unfortunately my postpaid no is convert in to prepaid, pls take action and provide me 49 rental plan in postpaid

I requested to migrate from postpaid to prepaid for [protected] but you disconnected the number. This is illegal. This is mistake from your service center representative. He told that the same sim will work as prepaid. I got call from customer care and he offered better plan so same day even i cancel my prepaid request also. Please start the service asap. Alternate number is [protected]/[protected].

Madhu sudan

I have ported my number from aircel to airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls and i am going to consumer forum against it.
This is such a bad service for users like us. We wholly depend on our phone.

Your associates keep bugging us about your plans and finally when we try it we have to face this. I urge you to start my number immediately

This is most unfortunate for a senior citizen who has a limited earning & found a frequent deduction from a/c against which is an unacceptable & an unwanted act by the company raise a signal of an act of "fraudulent nature" when the sms no. 155223 is also not receiving the "stop" messages from customers. A total approx. 90 / - rupees has been deducted without any consent from my a/c sometime as "lifestyle" and some time as "super store" during past 45 days.
The matter is serious & need your immediate attention please. As an old customer i expect the credit against all deductions made (Approx. Rs. 90 / -) which were without my consent. I am having a simple mobile (Not android) & using this number since quite a long time. I was never had any complaint against the airtel but this type o[censored]nnecessary & unwanted deduction compelled me to write this complaint with a hope of positive reply.
Thanking you in anticipation.
Shri. Tapas kumar bose. 19, govt. Press housing society, dabha lay out, dabha, nagpur - 440023 (Maharashtra)

Dear nodal

I have taken a new connection for airtel digital tv thru there airtel app vide consumer number [protected] on 1st april 2018, i have been informed that i will get 3 month subscription with hd channels, after installation it has been informed that i will received only 1 month subscription and 3 month hd subscription after that i have requested for disconnection of my connection vide complaint no 72773 819 dated[protected], and they confirmed that my installation amt will be refunded, but till date none of there executive turned up nor i have got my refund, after 43 days when i called up to airtel customer care executive i have been kept on hold to check the status for my disconnection for approx 20 min they disconnected my call and again when i called back i have been said by another executive that we are working on your request you will be shortly informed without knowing my full concern.

Want to know that such a big company always want to cheat consumer and rob there pockets?

Why is your executive have no idea about your services and products?

Why does customer gets robbed by this types of companies??

Even if the line is disconnected we never gets call from there executive to provide solution or to inform the status.

Even they ask to pay activation fee extra other than base pack? I am really surprised to hear that i am tata sky customer from last 8 yes i have never ever heard the fee for activation.

Well i believe that i have full right to get above answer and get my hard earn money back as i have been cheated

Sir i gurudatt residance of rajasthan (Bikaner) did airtel recharge of 448and 499by mistake on 12may 2018 at 9.30am aprox. But i wanted to do data 499 plan. Now i tryied to contact custmer care about this issue but they didnot give any satisfactory answer just by saying it canot be reverse back. I requested them to add atleast by data plan to my number which they cannot reverse of 448 plan. But they are not doing that too. Kindly help me out in this metter... Thanking u

I have raised several times mnp request to airtel postpaid connection. I have been made to visit almost 10 times to showroom due to in proper communication between airtel valsaravakkam branch showroom and airtel main office.. Mismatch in address, email ids etc. Its been more than 1.5 month, still nothing is progressed, twice my mnp got expired... Very pathetic service... If they can't do... They don't have right to say... Come join airtel through mnp... Also the courtesy they showed during each of my visit to me and fellow customers is too bad... Ppl are waiting in line for several minutes and they r playing... Chitchatting within them and no senior guy to complain or control them. No token system indeed. Pls take some measures to control the grievances of customers.

Airtel automatically activates super store on my phone and deducted rs 113 of my account from 04 th may 2018 without my consent. On 04 it activated and deducted rs 2 from my account after that again on 06th done same. Again on 08th of may it deducted rs 5 from my account for renewal other it,. The same process is done on 10th of may after that on 12th of may yesterday they deducted rs 99 for the said program. All of this happened without any knowledge of my self.

So kindly return my amount and deactivate the said program or i will go for t. R. A. I

This to bring to your kind notice that the customer service in airtel is pathetic they are trying to manipulate their customers by way of advertising, in reality they are least bothered about their customers.

First of all i called to the customer care and asked that i am using 7 connections of airtel in my home and in all the sim cards their is an offer of 99rs. Which is not available on one number ([protected]). I called the customer care to activate this offer in the above mentioned number, they strictly rejected my request that it is not in their hands.. I am getting an offer of 398 for 70days and they r giving unlimited calls and 1gb data per day, but what i am trying to explain them is it is basic phone which i am using so there is no use in providing data in this number... Its not a matter of recharging if it is useful then definitely no one will escalate but when a consumer feels cheated then and have no option left with then what should he do..

Pls do call me if in case of any query...
Kiran kumar k
[protected]

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Telecommunicationsairtel hot chillies service
[resolved] airtel — hot chillies service

2 reviews
Hitesh kashyap on aug 19, 2016
Submit a complaint
Hi,

Airtel fraud with customers by activating 3rd party services. While i am browsing internet suddenely a page open in which highlighted. When i clicked on link a msg on my smartphone comes from hotchillies that rs-99 had been deducted from your account for activate hot chillies on your smart phone. To deactivate the service please msg stop to 155223. I send sms immediately by typing stop but today again i recieved msg that my service is renewed. Balance deduct again!! It's mental harassment to customers. Today i call to customer care but they refuse to refund money and laughing on call. Very disappointed with these type of fraud. After call i recived the below msg. Please take a strict action againt airtel to activate useless third party services without any confirmation notice.

Airtel no: [protected]

Reacharge was on day : 6 april

7 times totaly done, since it was unsucessfull

2 times we got failure recharge money

(2 times (399+ 399) they credited back on 16 th april)

Remaining 3 times is (399 + 399+ 399) airtel has not return back the cash

Customer care informed us the last date for get back the lost amount was on 24 april, but then not credited the amount

They informed again like 27 april credit the money will credited back and even said they will raise the complain against sbi but they havent done anything from there side, still i lost my money.

If anything is possible please try out to figure my problem because its may 13 now.

I am not receiving sms, otp etc on my mobile (Prepaid). I had lost my handset with the sim. I got another sim card today and it was activated. The sim works well but the sim/phone does not receive any sms. The sim is not sending sms also regularly, but sometimes fails and at others succeeds. I have tried to contact and get help on 121 and 198 but of no avail. Kindly take care. Ifat

I took an airtel prepaid connection with mobile number [protected] in oct 2017 in up east circle.
It was working fine as long as i was in up east circle.in feb 2018 i moved to pune (Maharashtra circle) keeping my number in roaming. Here, my incoming calls, data, sms all are fine except outgoing calls.
When i call any number, the other phone rings and as soon as the other person picks the call, the call gets disconnected. So i cannot make any outgoing call. Unknown of this issue, i recharged a voice pack in feb 2018 but all of it got wasted. Since then i have made various complaints to airtel via customer care and store but no solution has been given until now even after more than 3 months are passed.
Please fix the issue urgently.

My airtel set of box was replaced with the swap box with 350 rupees payment.
As per airtel the current set top box is advanced box. Unfortunately it is not having the favorites sort feature and once the power goes off the fav will be lost.

Once it goes to the unsubscribed channel it will not allow to change the channel.

I have eemdiately complained the local teachnicial visited multiple times and promised he will replace the set topbox. Now he is showing his inabilty to change the set top box and asked again to call to call center.

Call center guy says he neither he will change my set top box nor will upgrade even i pay the amount also.

I have one year subscription.

My mom is 70 plus year and is ignorant. She is feeling loneliness due to the airtel people bad service.

The request numbers are : 74478779 and 73325871

My phone no [protected] is deactivated by company itself. This is a ridiculous act done by it. I may proceed to legal action. I was on a ongoing phone call and suddenly it got cut and network had gone. Now, if one try to call me it says that "incoming call service on this no is temporarily not available."
This is a kind of irresponsibility on the part of the company. How can it do this to me.

My dth i'd is [protected]. For last two recharge in dth, the balance got credited to account or my tv channels came after 7/8 days.. Immediately after recharge, i called your customer care and they said recharge not done.. But later the balance get low within 15 days.. When called customer care they said that the recharge was active on the day of recharge. I am facing lots of problem.. As i am using another airtel dth for so many years, it's your responsibility to keep the customer satisfied... As there are lot of competitors offering elite services.. So request you to kindly look into the matter and resolve asap.

I received a message around 6:27pm as follows
(1/2) dear customer, international roaming rental charge is rs99. Due to low balance in your account, rs.2.01 have been deducted and balance amount of rs.96.99 will be deducted in subsequent
.. (2/2) recharges.
Y did this suddenly activate and i didnt make any international call till date neither i received.
Please deactivate it.