| Address: Bangalore, Karnataka, 560076 |
My case details are as follows:
1. I made payment of ₹ 5541 on 29th march 2018 against my airtel landline bill 080 – 4216 7097.
2. The payment has not been reflecting in my account since then till date.
3. I have contact the bank & got the following details as well:
A. 274932 - auth code number /transaction number.
B. 210192 - reference number.
C. [protected] terminal id number.
4. Every time i have contacted the customer care regarding the same, i have been informed that they are escalating the same to billing department & they will get back to me.
5. No one has called me ever, until i call to ask for the status & the standard reply i receive is please give us 48 hours of time.
6. When i escalate the same to the managers there, i receive the same response from them as well. Names of the managers whom i have spoken to are:
A. Sagar
B. Amit
C. Tanuja
D. Ayapan
E. Nitin
7. Today when i spoke to mr. Nitin, he said that it is not mistake of airtel & asks me to talk to him in a calm & peaceful manner, otherwise, they would not help in resolving the issue.
8. After 20 days, where airtel has never asked me to raise the dispute with the bank & have asked me to wait, when the dispute period has been closed, today, nitin is asking me to raise a dispute with the bank as they cannot help in resolving the problem as it is not airtel’s mistake.
Airtel customer support has been notified about the posted complaint.
name kailash Badkur
airtel saving account no [protected]